补开遗失的客票——民航英语之二十三
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><FONT face="Times New Roman"><STRONG style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done">Replacement of Lost Ticket</SPAN></STRONG><STRONG style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 16pt" twffan="done"><?XML:NAMESPACE PREFIX = O /><O:P></O:P></SPAN></STRONG></FONT></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">( Mr. Mark Newton bought a round-trip ticket from <?XML:NAMESPACE PREFIX = ST1 /><ST1:CITY w:st="on">Los Angeles</ST1:CITY> to <ST1:CITY w:st="on">Beijing</ST1:CITY> and back to <ST1:CITY w:st="on">Los Angeles</ST1:CITY> in the Air China Los Angeles Office</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">When he finishes teaching in <ST1:CITY w:st="on"><ST1:PLACE w:st="on">Beijing</ST1:PLACE></ST1:CITY> and decides to go back he can not find his ticket</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Then he goes to the Air China Office in Beijing to replace it.)<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">(At the Air <ST1:COUNTRY-REGION w:st="on">China</ST1:COUNTRY-REGION> <ST1:PLACE w:st="on"><ST1:CITY w:st="on">Beijing</ST1:CITY></ST1:PLACE> Office )<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Morning</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">sir</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">May I help you?<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; mso-char-indent-count: -1.5"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I hope so</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I lost my ticket to Los Angeles</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I don</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">t know what to do</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Is it possible for you to replace it for me?<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; mso-char-indent-count: -1.5"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">m sorry to hear that</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">But we need some proofs before the issue of replacement ticket</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Do you still remember anything about your ticket? Say</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">the flight number and</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．．．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; mso-char-indent-count: -1.5"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Yes</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I just made a reconfirmation last Monday It</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">s Flight CA983</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">My friend and I are scheduled to return to <ST1:CITY w:st="on"><ST1:PLACE w:st="on">Los Angeles</ST1:PLACE></ST1:CITY> the day after tomorrow.<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Do you remember when and where you purchased your tickets?<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; mso-char-indent-count: -1.5"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">m one hundred percent sure that we bought two round trip tickets at your Los Angeles Office</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">on Mar</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">15</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">May I see the ticket of your friend? It will help me handle your situation.<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Sure</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Here it is</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28pt; TEXT-INDENT: -28pt; mso-char-indent-count: -2.0"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P1ease wait a moment</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I’11 verify my findings by checking your reservation records in my computer</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">The information you’ve provided must be carefully checked before we can process the replacement</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes" twffan="done"> </SPAN>That’s OK</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Then please give me your full name so that I can pull out your records-<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes" twffan="done"> </SPAN>Mark Newton</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28pt; TEXT-INDENT: -28pt; mso-char-indent-count: -2.0"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A:<SPAN style="mso-spacerun: yes" twffan="done"> </SPAN>Thank you</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Mr. Newton</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I’ve got your record</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">It corresponds with what you have told me about the lost ticket</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Now we are ready to fulfill your request. Here is an Application and Indemnity Agreement For Replacement</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">／</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Refund of Lost Ticket</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P1ease read it carefully and notice some important points</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">You should reimburse Air China for any loss or damage it may sustain if the lost ticket was or is refunded or used by any other person for transportation</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes" twffan="done"> </SPAN>I will certainly do that</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">And I</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">11 hold your airline harmless</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28pt; TEXT-INDENT: -28pt; mso-char-indent-count: -2.0"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">A:<SPAN style="mso-spacerun: yes" twffan="done"> </SPAN>If it is acceptable to you please sign here</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Of course it won</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">t be effective until my manager countersigns the agreement</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">…</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Very well</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">Please wait for a second. I’11 be right here</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 28pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">…</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28.75pt; TEXT-INDENT: -7pt; mso-char-indent-count: -.5; mso-para-margin-left: 2.07gd"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes" twffan="done"> </SPAN>Here is your copy of the agreement</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">I</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">11 immediately transmit a Lost Ticket Advice to guard against fraudulent use and refund and issue you a new ticket.<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes" twffan="done"> </SPAN>Thanks a lot</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P><FONT face="Times New Roman"> </FONT></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P><FONT face="Times New Roman"> </FONT></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; COLOR: red; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">译文：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; COLOR: red" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><STRONG style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">补开遗失的客票</SPAN></STRONG><STRONG style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></STRONG></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">（马克·<ST1:PERSONNAME w:st="on" productid="牛顿">牛顿</ST1:PERSONNAME>先生在中国国际航空公司洛杉矶办事处购买了一张从洛杉矶飞往北京再返回洛杉矶的双程票。当他结束了在北京的教学，准备返回时，他找不到那张客票。于是，他到中国国际航空公司北京办事处补办客票）（在中国国际航空公司北京办事处）</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：早上好，先生！我能为您做点什么？</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 56pt; TEXT-INDENT: -56pt; mso-char-indent-count: -4.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done"> 我希望如此。我遗失了飞往洛杉矶的客票。我不知道该怎么办？您能否为我补办客票？</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 56pt; TEXT-INDENT: -56pt; mso-char-indent-count: -4.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：对您的遭遇我深表遗憾。但是我们需要一些证据才能为您补办客票。您还记得该客票的任何信息吗？比如，航班号或者</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">……<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 56pt; TEXT-INDENT: -56pt; mso-char-indent-count: -4.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">是的。上周一我刚刚确认了一下。它的航班号是</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">CA983</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">。我的朋友和我预定后天回洛杉矶。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：您是否还记得您在什么时间，什么地点购买的客票？</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63pt; TEXT-INDENT: -63pt; mso-char-indent-count: -4.5"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">我百分百的确定，我们是在</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">3</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">月</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">15</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">日在洛杉矶办事处购买了张双程票。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：我可以看一下您朋友的机票吗？这将有助于我解决您的问题。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">当然可以。给您。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 56pt; TEXT-INDENT: -56pt; mso-char-indent-count: -4.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：请您稍等。我将通过查询电脑上您的预定记录来核实信息。我们必须仔细核实您所提供的信息后，才可以为您办理开客票补开手续。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">好的。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：请告诉我您的全名，我才能够找出您的记录。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">马克·牛顿</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63pt; TEXT-INDENT: -63pt; mso-char-indent-count: -4.5"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：</SPAN><SPAN style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">谢谢您，<ST1:PERSONNAME w:st="on" productid="牛顿">牛顿</ST1:PERSONNAME>先生。我已经找到了您的记录。它与您描述的遗失的客票情况是一致的。现在我们将满足您的要求。这是一份遗失客票退款／补开申请和赔偿协议，请仔细阅读并注意重点部分。如果那张遗失的客票被退款或者被任何人用来乘坐飞机，您将赔偿中国国际航空公司因此而遭受的损失。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">我一定会照做的。而且我不会给贵公司带来任何损失。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63pt; TEXT-INDENT: -63pt; mso-char-indent-count: -4.5"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">服务台：</SPAN><SPAN style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman"></FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">如果您同意，请在这里签字。当然，这必须经过我们经理签字后才有效</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">……</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">好吧。请您稍等，我马上回来。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28.75pt; TEXT-INDENT: 133pt; mso-char-indent-count: 9.5; mso-para-margin-left: 2.74gd"><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><FONT face="Times New Roman">……<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63pt; mso-para-margin-left: 6.0gd"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">这是给您的协议副本。我将马上发出一个遗失客票通知，防止遗失的客票被骗用或退款，同时将为您签发一张新客票。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><SPAN style="mso-spacerun: yes" twffan="done"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'" twffan="done">非常感谢！</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt" twffan="done"><O:P></O:P></SPAN></P>
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