航空公司超售向无法登机的乘客提供补偿——民航英语之三十六
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><STRONG style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 16pt"><FONT face="Times New Roman">The Airline Offers Compensation To the Denied Passenger<?XML:NAMESPACE PREFIX = O /><O:P></O:P></FONT></SPAN></STRONG></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><STRONG style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 16pt"><FONT face="Times New Roman">Because of 0verbooking<O:P></O:P></FONT></SPAN></STRONG></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">：</SPAN><SPAN style="FONT-SIZE: 14pt"><FONT face="Times New Roman"> <SPAN lang=EN-US>Excuse me</SPAN></FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">but are you Mr. Blake?<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">P</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes"> </SPAN>Yes?<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">A</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes"> </SPAN>I’m sorry, Mr. Blake</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">we are not able to board you on the plane today</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 35pt; TEXT-INDENT: -35pt; mso-char-indent-count: -2.5"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes"> </SPAN>How come? Has the flight been cancelled? No. That seems impossible</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">Other passengers have boarded the plane</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">Why should I not be allowed to? I’ve got a confirmed ticket</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 35pt; TEXT-INDENT: -35pt; mso-char-indent-count: -2.5"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">A:<SPAN style="mso-spacerun: yes"> </SPAN>We know this is very frustrating and inconvenient for you</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">As all the passengers have already checked in and boarded the plane</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">there is not a single seat left</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 35pt; TEXT-INDENT: -35pt; mso-char-indent-count: -2.5"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">P</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes"> </SPAN>It’ s not my fault</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">I’ve already reserved my seat and I must leave today for a business talk</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">Now everything is in a mess</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">It</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">S really annoying</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28pt; TEXT-INDENT: -28pt; mso-char-indent-count: -2.0"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">A:<SPAN style="mso-spacerun: yes"> </SPAN>Sorry again</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">Mr. Blake</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">but we are looking for someone who would be willing to give up his seat on the flight today in exchange for USD 200 and a confirmed seat Oil tomorrow’ <SPAN style="mso-spacerun: yes"> </SPAN>flight</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes"> </SPAN>I</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">11 keep my fingers crossed</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">.<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28pt; TEXT-INDENT: -28pt; mso-char-indent-count: -2.0"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">A:<SPAN style="mso-spacerun: yes"> </SPAN>Thank you very much for your patience</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">I</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">’</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">m sorry we tried our best but have not been able to find a passenger who will volunteer to give up his seat·<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes"> </SPAN>You should be responsible for that</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 28pt; TEXT-INDENT: -28pt; mso-char-indent-count: -2.0"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">A:<SPAN style="mso-spacerun: yes"> </SPAN>There are several things we can do now</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">We can rebook you on your flight tomorrow and we would offer you accommodation</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">，</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">meals and a cheque of USD <?XML:NAMESPACE PREFIX = ST1 /><ST1:CHMETCNV w:st="on" tcsc="0" numbertype="1" negative="False" hasspace="True" sourcevalue="200" unitname="in">200 in</ST1:CHMETCNV> recognition of the inconvenience that we’ve caused you·<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">P:<SPAN style="mso-spacerun: yes"> </SPAN>A11 right</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">Please rebook me on a flight tomorrow morning.<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">A:<SPAN style="mso-spacerun: yes"> </SPAN>We will</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">Thank you for your understanding and co-operation.<O:P></O:P></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P><FONT face="Times New Roman"> </FONT></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; COLOR: red; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">译文：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; COLOR: red"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><STRONG style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 16pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">航空公司超售向无法登机的乘客提供补偿</SPAN></STRONG><STRONG style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 16pt"><O:P></O:P></SPAN></STRONG></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">服务台：打扰一下，请问您是布莱克先生吗？</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">有事吗？</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">服务台：非常抱歉，布莱克先生，我们今天不能让您登机。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 56pt; TEXT-INDENT: -56pt; mso-char-indent-count: -4.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">为什么？航班被取消了吗？不，不可能。其他的乘客都已经登机了。为什么我不能登机？我的客票已经被确认过了。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63pt; TEXT-INDENT: -63pt; mso-char-indent-count: -4.5"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">服务台：</SPAN><SPAN style="FONT-SIZE: 14pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">我们知道，这让您非常恼火也给您带来很大不便。因为所有的乘客都已经办理完乘机手续，并已经登机，机舱内没有空座位了。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 70pt; TEXT-INDENT: -70pt; mso-char-indent-count: -5.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">这不是我的错。我已经预定好了座位，而且我今天必须去参加一个商业会议。现在所有的事都乱成一团糟。真讨厌。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 70pt; TEXT-INDENT: -70pt; mso-char-indent-count: -5.0"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">服务台：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">再次向您表示歉意，布莱克先生，我们正在寻找哪位乘客愿意让出这次航班的座位，为此我们愿意支付</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">200</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">美元，以及为他预定一个明天航班的座位。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">希望我能有好运。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63pt; TEXT-INDENT: -63pt; mso-char-indent-count: -4.5"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">服务台：</SPAN><SPAN style="FONT-SIZE: 14pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">非常感谢您的耐心等候。很抱歉，我们已经尽全力了，但仍没有找到一个愿意放弃座位的乘客。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">你们应当为此事负责。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63pt; TEXT-INDENT: -63pt; mso-char-indent-count: -4.5"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">服务台：</SPAN><SPAN style="FONT-SIZE: 14pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">我们现在可以为您做以下几件事。我们可以为您重新预定明天 的航班，并为您提供食宿以及一张</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><FONT face="Times New Roman">200</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">美元的支票以表达我们对您的歉意。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">乘客：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">好的。请为我重新预定一个明天早上的航班。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt"><O:P></O:P></SPAN></P><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">服务台：</SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 宋体; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-font-kerning: 1.0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">我们会的。非常感谢您的理解与合作。</SPAN>
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