行李受损——民航英语之三十九
Damaged Baggage<BR> (A passenger has just arrived at Pu dong International Airport from Los Angeles on Northwest Airlines．She found that her baggage was scratched．)<BR>P: well sir, I’ve just got nay suitcase from the belt and I find it is scratched．<BR>A: Oh，I’m sorry, madam．We’11 take responsibility if it’s our fault．<BR>P: How d’you do it? It was a new case that I had bought just before I came here．<BR>A: Our airline will have it repaired and return it to you within three days．<BR>P: I’m not interested in repairs．As it is practically brand-new I’d like the money, in cash．<BR>P: I feel regretful about your scratched case，but if it is irreparable we will offer you a new one or replace it with one of the Same type．Is that acceptable to you?<BR>A: That’s okay．<BR>P: Would you please fill out the Irregularity Report?<BR>A: Here you are．<BR>P: Thank you．We’11 get in touch with you within a few days and deliver the case to you as soon as it is repaired．May I ask where I call contact you?<BR>A: Here’s my card．And phone numbers both for my office and home．I expect to hear from you soon．<BR>P: Thank you．Once again，1 would like to apologize for any inconvenience this has caused you mad look forward to having you fly with us again．<P><BR>译文：<BR> 行李受损<BR>（一位乘客刚刚乘坐西北航空公司的航班从洛杉矶抵达浦东国际机场。她发现她的行李箱被划破了。）<BR>乘客： 先生，我刚从运输带上拿到我的行李箱，但是我发现它被划破了。<BR>服务台：哦，很抱歉夫人。如果是我们的错，我们会负责的。<BR>乘客： 你们打算怎么办？这是一个新箱子，是我在来这里之前刚买的。<BR>服务台：我们航空公司将会修理好它，并在三周内把它归还给您。<BR>乘客： 我对修理不感兴趣。因为它几乎是崭新的，我要求赔款，现金。<BR>乘客： 对您被划破的箱子我表示抱歉，但是如果它无法修复，我们会给您一个新的或者一个同样类型的来代替。这样做您能接受吗？<BR>服务台：可以。<BR>乘客： 请您填写这份异常情况报告可以吗？<BR>服务台：给您。<BR>乘客： 谢谢。我们将在几天内与您联系，并在箱子修好后尽快与您联系。请问我在哪里能联系到您呢？<BR>服务台：这是我的名片。上面有我家里和办公室的电话。我希望能尽快得到您的消息。<BR>乘客： 谢谢您。对于此次给你带来的不便再一次表示歉意，同时期望您能再次乘坐我们的航班。<BR></P>
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