Training Program for Flight Attendants

帅哥发表于 2009-3-15 20:59:54

<H3 align=justify><FONT face=Arial size=4>1.8 Flight Attendant Trainer</FONT></H3>
<DIV align=justify><FONT face=Arial size=4>The flight attendants must be trained under the guidance of qualified ground trainers and flight trainers according to this program. The department in charge of cabin service training is responsible for keeping and providing the authority with the training record with regard to the trainer’s certification. The trainer in charge of aircraft type training and emergency training must be certified by the authority.</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The flight attendant trainer is divided into ground trainers and flight trainers.</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>1.8.1</B><B> Ground trainer</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The ground trainers, who have been trained and qualified according to this program and tested and employed by the human resource department, will be held responsible for training the flight attendants on ground. Such kind of trainers may be either attendants or dedicated ground trainer. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Those, who are qualified as first-aid trainer can serve as trainer for first-aid training.</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>1.8.2</B><B> </B>Flight trainer <B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The flight trainers, who have been trained and qualified according to this program, are responsible for flight training, concrete training for novel/new employee, requalification training, aircraft type transfer/difference training, flight training for promoted flight attendants</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>1.8.3</B><B> Flight attendants trainer’ qualification in aircraft type training </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>No qualified flight attendant trainer can teach model-related knowledge unless he/she is trained at least for 5 hours as flight attendant on a flight performed by same series of aircraft type within 6 months before he/she does so. The 5 house of experience should be recorded in his or her “flight training record”. As to training in knowledge relating to the newly introduced model, the flight attendant trainer should become familiar with the relevant teaching data relating to the model compile the training materials and carry on the training as required after being trained by the manufacturers. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<H3 align=justify><FONT face=Arial size=4>1.9 Flight inspector<BR>1.9.1 Condition and qualification</FONT></H3>
<DIV align=justify><FONT face=Arial size=4>They must have valid flight attendant training certificate, flight attendant skill grade certificate and position certificate satisfactorily complete various training, including periodic retraining and passed corresponding inspection and qualification inspection </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>They must be qualified as a purser or chief purser aboard a particular plane and meet the latest requirement in respect of experience </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>They must take flight inspector training course according to this program and must be qualified by the authority.</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>They must be retrained as the flight inspectors once every 24 months.  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>The flight inspector are employed and managed by the cabin service department of corporation on a collective basis. </FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial size=4>1.9.2 Duty and authority</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1)  Duty</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The flight inspector is held responsible for supervising and carrying on examination and qualification inspection of flight attendants on the approved simulation training equipments or the aircraft according to this program and certifying any result of the examination and inspection.</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2) Authority</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>May carry on any inspection in terms of skill and qualification on the approved simulation training equipments or aircraft at any stage of the approved training program</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>May monitor process in which the various kinds of cabin attendants are trained on a flight</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>Monitor flight attendants’ theoretic study and business on ground test them in respect thereof and certify the flight attendant’s satisfactory completion thereof on ground training course. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>May refuse to carry on or terminate the examination or qualification inspection, which fail to meet the requirements as set forth in this program. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>Report demerits existing with various flight attendant trainings and violation of this program and recommend improvements and measures. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>1.10 flight training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>After being trained in various respects on ground, the trainees must also be trained under the direction of flight trainer aboard flights within specified time and according to flight training plan and acquire the relevant working experience aboard the relevant type of aircraft through the flight training. After the flight training, the flight inspector will personally carry on the flight inspection of trainee at least for 5 hours and certify whether the trainee is competent for the relevant position or not. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The detained training plan must be set for the flight training. The number of hours specified in this program for flight training is counted in terms of number of flight hours. The flight training along each route must be recorded in <Flight Training Record>, which covers training hours, training route, training content, trainer’s appraisal with regard to trainee’s command of situation. No flight inspection can be carried out of the trainee, who is short of flight training record whose record is incomplete whose training hours are insufficient and who fails to complete the relevant training. The department in charge of flight training must make a record of the trainee’s training time and flight number aboard aircrafts of each model and provide them to the flight inspector responsible for flight inspection. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>A new employee, who is acquiring flight experience through flight training or flight attendants, who is requalified, should not serve as any necessary member of a crew. Other kinds of flight attendant may be assigned as the necessary member of the crew. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>A new employee, who is acquiring flight experience through flight training, and a flight attendant, who is requalified, should not be more than two if aboard a wide body aircraft(must be in different cabin) and not more than one if aboard a narrow body aircraft. In addition, a seat must be available for his/her use aboard the aircraft. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>1.11 Examination, Inspection and Certification </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>A proper written theoretic examination must be arranged for each course so as to conduct an appraisal of the trained flight attendant’s command of training contents. Any inspection and certification in respect of actual operation must be conducted under the supervision of flight trainer or flight inspector, who will determine whether the trainee is qualified or not. If various trainings fail to meet the standard, the corresponding measures need to be taken. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>All of the flight inspections must be subject to Schedule 1, <Report on Flight Inspection of Cabin Attendant> attached herewith. The Cabin Service management Department, with which the inspectee works, is responsible for keeping the report in the attendant’s business file. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>As to examination, inspection and certification in respect of various training course, an additional examination may be arranged for except for promotional training. The standard adopted in additional examination should not be lower than the standard adopted in normal examination. Before passing the additional examination, the flight attendant will be temporarily disqualified to go on position. If still failing to pass the additional examinations, no more corresponding training and examinations will be arranged for. </FONT></DIV>
<DIV align=justify><FONT face=Arial>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS5</B><B>、</B>Flight attendant specific: The basic knowledge about aviation machine matters and the navigation </FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Engineering knowledge</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      the basic components of the airplane</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      cockpit</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      the cabin layout</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Airplane communication, lighting, the oxygen supply, fire extinguisher systems and so on</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      the influence of passenger seat weight to the balance</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      abnormality recognition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The navigation knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      navigation technical term</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      three word codes for the city</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      time differences and the time conversion</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>  Aviation meteorology </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l geography along routes</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS6</B><B>、</B>flight attendant specific: Civil aviation transportation knowledge</FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General requirement for transportation of the domestic passenger and the baggage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General regulation relating to domestic passenger transportation business </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The flight ticket definition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight ticket price </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Ticket purchase</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Return ticket</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Boarding the aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      the regulation relating to the special passenger</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General regulation relating domestic baggage transportation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l the scope of baggage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l The weight limitation of free-of-charge baggage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Carry-on luggage </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l baggage packing, weight and volume </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l diplomatic envelop</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l baggage compensation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>国内航空运输：cabotage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Carrier </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      sale agent </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      ground service agent</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      passenger</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Children </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      reservations</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      flight</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      reservation sheet</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      valid identity certificate</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      check-in formalities </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      passenger voluntary insurance </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      safety check </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      abnormal flight service </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      common service</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS7</B><B>、</B>flight<B> </B>attendant specific: Basic requirements over the flight attendant</FONT></FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial size=4> Flight attendant handbook management and control</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight attendant’s qualification and the training request </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Requirement over and instruction to the flight attendant</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rewards and punishment rules </FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS8</B><B>、</B>flight attendant specific: Flight attendant’s duty</FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin attendant’s duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight attendant’s responsibility aboard particular aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin announcer’s duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight attendant’s duty at each flight stage</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS9</B><B>、</B>Flight attendant specific: First aid </FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The influence exerted by aviation environment over human body </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Self- health care</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic first aids principles</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency steps </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid kit</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Treatment of common disease aboard aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Treatment of serious disease aboard aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>Treatment of death during flight</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Report on first aid aboard aircraft </FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS10</B><B>、</B>flight attendant specific: Service criterion and working standard (training time does not be counted in 40 hours as planed)<B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service norms </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service facilities</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service appliance</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Special meal</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Serving meal, drink, alcohol</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service skill</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Standard service behavior </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service for special passenger</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger psychology</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS11</B><B>、</B>flight attendant specific: Etiquette training (training time are not included into 40 hour plan)<B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>Flight attendant’s appearance</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Behavior norm</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Etiquette and civility</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Requirements in respect of appearance</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Uniform wearing</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS12</B><B>、</B>flight attendant specific: Langue training (training time are not included into 40 hour plan)<B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Chinese cabin service language at home and abroad (region) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>       Language in cabin broadcast: usual circumstance, special circumstance, emergent circumstance</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>       oral order in emergent circumstance </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Englishservice dialogue at home and abroad (region) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>     Language in cabin broadcast: usual circumstance, special circumstance, emergent circumstance</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>     oral order in emergent circumstance</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Broadcast skill </FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS13</B><B>、</B><B>Flight attendant specific: physical training</B>(training time are not included into 40 hour plan)<B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Figure training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Combination training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Appearance and looks </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Water lifesaving training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l         Common knowledge relating to water lifesaving</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      self salvage with life vest on </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      mutual salvage with life vests on </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Getting on boat/raft in water</FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>Aerobics</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Aerobics</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l      Accessory aerobic facilities </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS14</B><B>、</B><B>flight attendant specific</B><B>：</B><B>International convention </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Tokyo convention </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Hague Convention t</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>MONTREAL CONVENTION</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>BS15</B><B>、</B><B>flight attendant specific: </B>Case discussion (training time are not included into 40 hour plan)</FONT></FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>2.2   Emergency survival training course section</FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>＊ Indicates the particular training requirement</FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.2.1</B> Training Requirement<B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The training is designed to enable flight attendant to know and master the knowledge and skills as set forth below:</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.        layout, category, function, inspection and use of emergency equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.        procedure, judgment, decision-making, implementation procedure and capability of fast reaction in emergency ability in case of emergency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.        exercising emergency procedure in drill</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.2.2</B><B> Training Section </B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM1</B><B>、</B><B>Emergency Equipment: Basic Content </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Layout, type, function of emergency equipment abroad a particular type of aircraft</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Inspection before flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The way in which the equipment is taken out or fastened </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Restrictions on operation and use of equipments</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Report procedure in respect of equipment malfunction and damage</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM2</B><B>、</B><B>Emergency Equipment</B><B>：</B><B>For purpose of ditching </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Life vest (also including those for use of children, infant and crew member)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cushion used when floating </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Slide/ life boat/lifesaving facilities aboard ship </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Transfer between slide and life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Escape rope </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>＊escape strap</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>＊emergency light</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Megaphone</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flash light</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid kit</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency medical box </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency transmitter</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crash axe</FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM3</B><B>、</B><B>Emergency Equipment: For purpose of forced landing</B></FONT></FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM4</B><B>、</B><B>emergency equipments: First aid and oxygen equipment</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>＊ smoke protection mask</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Oxygen brought by passenger (if applicable)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>＊oxygen supply kit in cockpit/cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM5</B><B>、</B><B>emergency equipment: fire fighting</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fire sorts</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>＊extinguisher (of each type)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>＊smoke protection mask </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Smoke proof spectacle</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>＊smoke detector in toilet</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Automatic extinguisher in toilet</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Dustbin cover</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crash axe </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Asbestos glove</FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM6</B><B>、</B><B>emergency equipment</B><B>：</B><B>Emergency exit </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit with slide/life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit or emergency window on wing </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Exit in tail cone</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit without slide </FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM7</B><B>、</B><B>emergency equipment: Others </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>      </B>Cockpit door </FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>”flight attendant’s ‘safety demonstration bag’</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cold-resistant clothing in polar region</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Package for purpose of disposing of dangerous articles</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Aviation ‘biochemical isolation package’</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Lengthened seat belt</FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4>Artificial oxygen releasing mask oxygen mask (if applicable) <B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM8</B><B>、</B><B>Emergency Measures: Basic principles </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency category </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew cooperation and communication</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Policy and management applicable to the passenger</FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM9</B><B>、</B><B>Emergency Measures: Cabin decompression</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Decompression principle</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Slow leakage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Slow decompression</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rapid decompression </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Reaction at time of oxygen shortage and remain-conscious time</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency procedures at time of decompression </FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM10</B><B>、</B><B>Emergency Measures: Cabin fire fighting </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Aircraft fire protection requirement</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fire sorts and applicable extinguisher</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic fire fighting procedure</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fire within kitchen area </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fire within lavatory </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin wainscot caught on fire </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cloakroom/storage room caught on fire </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew restroom caught on fire </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Electrical equipment and breaker caught on fire </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fire outside aircraft (on the ground/in the air)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Precaution against and elimination of smoke in aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM11</B><B>、</B><B>emergency measures: Ditching/forced landing</B></FONT></FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4>Basic probation </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>l the principle to be followed in case of emergency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l organization and duty at time of emergent evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l report procedure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l emergency communication </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Command succession </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l evacuation decision</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Ditching/forced landing with sufficient time to make preparation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Before impact onto ground/ water </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l  Coordination with captain</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l  Coordination with flight attendants</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l  Broadcasting decision of emergency landing to the passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l  Safety check </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l  Demonstrating the usage of life vest (ditching)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l  Briefing on location of emergency exits positions and evacuation area </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Posturing against impact </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l select succors</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l prepare articles carried in evacuation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Safety confirmation for another time </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Self confirmation , report to the purser</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Report to the captain that “cabin is ready”</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Issuing an instruction, ‘flight attendants take everyone’s seat’</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l Issuing crash-resistant oral order  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>After crash, the aircraft comes to a complete still: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Judgment at time of evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Confirmation of exit condition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Opening emergency exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Directing the passenger to evacuate </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Use uninflated slide for purpose of evacuation (if necessary) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Inspection of cabin and cockpit </FONT></DIV>
<DIV align=justify><FO, NT face="Arial" size="1"><FONT size=4>l&, , , nbs, p       Flight attendants are evacuated from aircraft (carry necessary articles if necessary). In case of ditching, separate life boat from aircraft and cutting off linking rope</FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Leaving aircraft for safe area to gather </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>Ditching/forced landing with no sufficient time to make preparation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Rapid judgment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Issuing crash-resistant oral order </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Posturing against crash </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Work after evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Work after evacuation on ground </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Work after evacuation on water </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM12 Emergency Measures: unnecessary evacuation </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew coordination </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Stop evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM 13 Emergencies</B><B> Measures: Survival Skill </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic principles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Land survival </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Water survival  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Jungle survival </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Survival in polar region and during winter </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Desert survival </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Signal and contact </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Identifying direction </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 14: Emergency Measures: Special First Aid Training </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid principle during flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid measures during flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Medical emergency endangering life </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Injury treatment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Symptom and disease treatment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid equipment and articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM15, Emergency Measures: abnormalities involving passenger or crew members </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>A Passenger curses any flight attendant </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger influenced by alcohol </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger endangering the safety of aircraft or passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Procedure in case of crew incapacitation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 16, Emergency Measures: Air hijacking/bomb threat </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Air hijacking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Bomb threat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Terrorist act </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Threat Assessment</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Removal of passengers </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Minimum-risk explosion area </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Intentional sabotage and hijacking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passengers refusing to abide by rules </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Other illegal disruptive behavior </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 17, Emergency Measures: dealing with dangerous article </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic knowledge about dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Restriction </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Banned dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Distinguishing between usual mark and label </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Application of bag intended to handle dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on passenger and crew carrying dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Measures when dangerous articles are suspected of damage or leakage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Procedures of dealing with incidents resulting from dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Checklist against in-flight incidents resulting from dangerous articles (cabin attendants) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM18: Emergency measures: turbulence </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Communication between cockpit and cabin during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Classification of turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Reaction within cabin during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin service during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Requirements on fastening of safety belt during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Broadcast during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM19, emergency measures: General first aid training </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>List of first aid materials </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Use condition and application scope of first aid materials  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic operation skills </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>High-air respiration principles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>High air decompression and hypoxia </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency procedure in case of emergency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Sudden public hygiene accident, emergency measures when imposing traffic and hygiene quarantine (emergency report, contamination source, temporary isolation of injured or sick persons, protection of health of persons within cabin, emergent environment disinfection, etc)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 20, Emergency Measures:  discussion of previous aircraft accident/incident </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Analysis of cause and types </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew coordination and communication </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Post-Accident/incident administration of survivors </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Lesson and experience summary </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 21, Emergency drill: one-time emergency drill </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable types of training: novel and new employee training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      fire fighting with smoke protection mask being worn </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        wearing smoke protection mask and selecting proper portable extinguisher </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        extinguishing a ‘real” fire </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      emergency evacuation drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        using evacuation slide to implement emergency evacuation procedure  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        methods of special jump onto slide(disabled, old and panicky) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>EM 22, Emergency Drill: additional emergency drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable types of training: novel and new employee training and retraining every 24 months </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training method: operation or illustration/demonstration </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      operation of emergency exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        opening every kind of exit in normal and emergent condition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      operation of portable extinguisher </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        operating and releasing every kind of extinguisher </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      operation of emergency oxygen system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        operation of portable oxygen including mask and conduit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        operation of smoke protection mask </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        opening oxygen mask cover and wearing mask by hand </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>4.      floating device and inflation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        taking off seat mat and demonstrating how to use it (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        taking on and inflating life vest (including instruction for infant, children, elder, disabled, etc ) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>5.      ditching/forced landing drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        crew coordination </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        briefing passengers </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        making passengers and cabin ready </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        throwing off life boat and life raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        going onboard life boat and life raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        using life rope </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>6.      cabin fire fighting and smoke drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>7.      cabin decompression drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>8.      review of previous flight incident and accident </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM23, emergency drill: additional emergency drill </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable type of training: novel and new employee training and retraining every 24 months</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training method: observation or operation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      throwing off and inflating life boat/raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        taking off life boat/life raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        throwing off and inflating life boat/raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        throwing off life boat/raft through emergency window</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      transfer of slide/life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        disconnecting slide/life boat at unusable door </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        fixing slide/life boat onto usable door and extending them </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      extension, inflation and disconnection of slide/life boat</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>4.      emergency evacuation slide drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>2.3 Ground Aircraft Type Training Section </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>The ground aircraft type training is intended for a particular aircraft type. In novel and new employee training, the first aircraft type training will be conducted according to “new aircraft type” course. After the first aircraft type training, other aircraft type training will be conducted according to “aircraft type transfer course”. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.3.1</B><B> Training requirements </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The flight attendant must be trained as follows: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      becoming familiar with general purpose system, service facilities/equipment and emergency facilities/equipment of particular aircraft type </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      general operation norms onboard a particular aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      Particular aircraft emergency training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Notes: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Coordination must be achieved between training in general operation norms and onboard a particular aircraft and relevant training courses such as basic education training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Particular aircraft emergency training will not be conducted unless the relevant training is not completed in emergency survival training section. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Pre-flight check (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Method of opening emergency window</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD5, normal operation:  crew member’s duty and work procedure \</FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Communication and coordination between crew members</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Duty and work procedure onboard a particular aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>In-flight duty and procedure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Crew member’s general duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Prior to passengers’ embarking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        At time of passengers’ embarking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Prior to aircraft movement on ground </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Reopening port </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Aircraft’ coast </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Pre-take off </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        In-flight </FONT></DIV>
<DIV align=justify>
<DIV align=justify><B><FONT face=Arial size=4>UG7, foreign language along relevant flight route </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>English- service scenario conversation (domestic and international) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language (domestic and international) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>French/Japanese/Korean/Russian/Netherlandish—service scenario conversation (international specific) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language (international specific) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG8, National outline </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of US</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Netherland </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of France</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Australia </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of United Arab Emirates</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Russia </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Egypt </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of relevant countries </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG9, service procedures along long distance flight route </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Characteristics of service along long distance flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure in business class cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure in first class cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure in tourist class cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG10 Announcer specific </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast requirement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast skills </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training in Mandarin pronunciation and tone </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training in English pronunciation and tone </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training pronunciation and tone of languages along flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG11, specific cabin: service theory </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Service features</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Interpersonal communication skills </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight attendants’ duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service norms </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to appliance </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Dining knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Alcohol knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Tea and coffee knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to service procedure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG12, specific cabin area: service skill </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Alcohol service skill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure simulation exercise </FONT></DIV>
<DIV><FONT face=Arial size=4></FONT> </DIV>
<H3 align=justify><FONT face=Arial><FONT size=4>1<FONT face=仿宋_GB2312>.8乘务教员 </FONT></FONT></FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员在按本大纲进行各类训练时，都必须在取得资格的地面教员和空勤教员的指导下完成。乘务培训的管理机构负责保存教员资质认可的训练记录，并向局方提供。担任涉及机型训练和应急处置训练的教员必须获得局方的资格批准。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务教员分为培训教员和航线带飞教员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.8.1</B><B>乘务培训教员</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务培训教员必须依照本大纲完成训练获得资格，并通过人力资源部门考核聘用，具体实施对乘务人员的地面训练工作，此类教员可以是空勤人员，也可以是地面人员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>应急医疗训练应由取得医疗救护培训师资资格的人员担任教员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.8.2</B><B>乘务航线带飞教员</B> <B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务航线带飞教员必需依照本大纲完成训练获得资格，依照航线带飞训练计划，具体实施对初始/新雇员训练、重新获得资格训练、转机型/差异训练、升级训练人员的航线实习带飞工作。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.8.3</B><B> </B><B>乘务教员的机型训练资格</B><B> </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>已取得资格的乘务教员如需进行机型知识的授课，则其在授课前6个日历月内，应在同一系列机型的航班上履行乘务岗位职责训练至少5小时，此5小时经历时间必须记录在其本人的《航线带飞训练记录本》上。对于新引进机型的机型知识训练，乘务教员在接受制造厂商的训练后，应熟知该机型的相关教学数据资料，编写训练教材，按要求实施训练。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>1.9 乘务检查员<BR>1.9.1条件和资格</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          持有有效的客舱乘务员训练合格证、民航乘务员职业技能等级证书和岗位资格证书，并满意地完成相应的各种训练，包括定期复训，并通过相应的熟练检查或资格检查；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          具备在特定飞机上担任乘务长或主任乘务长资格和新近经历要求； </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          必须依照本大纲完成乘务检查员训练课程并获得局方的资格批准；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          每24个日历月完成一次乘务检查员复训；  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4>l          乘务检查员由股份公司客舱部统一聘任和管理。 <B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.9.2</B><B>职责和权限</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>1职责</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员按本大纲要求在经批准使用的模拟训练设备或飞机上的考核和资格检查，由乘务检查员监督执行，并对考核和检查结果作出鉴定。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>2权限</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可以在经批准的训练大纲课程中的任一阶段，在被批准使用的模拟训练设备或飞机上，进行熟练和资格检查；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可以监视各类别客舱乘务员训练的飞行经历获得的过程；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>对乘务员的地面理论学习及业务进行监督考核，并且作出乘务员是否圆满地完成地面训练课程的鉴定；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可以拒绝执行或终止不符合本大纲要求的考核和资格检查</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>报告各类别乘务员训练中存在的缺陷和违反本大纲的行为，提出改进的建议和措施。</FONT></DIV>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>1.10航线带飞训练flight route training</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>受训人员在圆满完成有关类别训练的地面培训后，还必须安排其在航线带飞教员的指导下，按照航线带飞训练计划，在规定的训练时间和航班上进行航线带飞训练，通过航线带飞训练获得相关机型岗位工作经历；航线带飞训练完成后由乘务检查员亲自对受训人员进行至少5小时的航线检查，并对受训人员是否胜任相应岗位工作作出是否合格的鉴定。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>航线带飞必须制定详细的训练计划，本大纲中要求的航线带飞训练时数按飞行时间计算，每一航线带飞的训练都必须记录在《航线带飞训练记录本》上，记录应包括训练时间、训练航段、训练内容、以及教员对受训人员掌握情况作出的评价等，没有航线带飞训练记录、记录不完整、训练时数不足或未完成相关训练内容的人员不得安排其航线检查。负责实施航线带飞训练的部门应记录受训人员每一机型的训练时间和班次，并向负责执行航线检查的乘务检查员提供。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>正在通过航线带飞训练获得飞行经历的初始新雇员和重新获得资格的乘务员不得担任机组必需成员，其它类别的乘务人员航线带飞训练可安排为机组必需成员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>正在通过航线带飞训练获得飞行经历的初始新雇员和重新获得资格的乘务员，在宽体机上不得超过2名(必须位于不同的舱位)；窄体机上不得超过1名，且机上都必须有供其使用的座位。</FONT></DIV>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>1.11考试、检查和资格审定</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>     每一课程都必须安排适当的书面理论考试，以评价接受训练的乘务人员对训练内容的掌握情况。实际操作检查和资格审定必须在乘务教员或乘务检查员的监督下进行，并由其作出是否合格的鉴定。各类训练不合格必须采取相应的措施。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>航线检查统一使用本大纲后附表1《客舱乘务员航线检查报告单》(CTS01表)，此报告单由被检查人所在基地乘务业务管理机构负责保存在其乘务员业务档案中。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>各种训练课程的考试、检查和资格审定，除升级训练外，通常可根据训练类别要求安排一次补考，补考的考试标准不能低于正常考试的考试标准。在补考合格前，暂停其上岗资格。如补考仍不合格，不再安排其相应的训练和考试。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.12</B><B>训练记录</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>南航乘务培训管理机构通过乘务员岗位资格证书、计算机电子表格和乘务员业务档案等形式，记录和保存乘务人员的各类训练情况。记录包括训练的日期、内容、课时、教员、考试成绩和资格评定等信息。所有训练的记录必须准确和完整，以便局方或公司主管部门在监督和检查时，对乘务人员资格的有效性提供文件证明。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员的每一课程训练应由培训教员进行考核，考核成绩应记录在其个人的培训档案中。若某一训练课程的各课程段或训练模块由一位以上的培训教员承担，则由每位培训教员对相关的课程段或训练模块的完成情况进行考核。对于航线带飞实习、保持或获得岗位资格等训练，由该训练实施人员(带飞教员、乘务检查员或被授权检查的其他人员)对完成情况进行考核、检查及鉴定。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员的训练记录包含以下信息：</FONT></DIV>
<DIV align=justify>
<TABLE cellSpacing=0 cellPadding=0 border=1>
<TBODY>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>乘务员姓名、性别、出生年月、员工号、所在部门、现行飞行岗位资格。</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>初始新雇员训练结业日期；起始飞行年月、航线检查结论；许可飞行的飞机型别。</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>为保持获得某种岗位资格而进行的培训(转机型、重新获得资格、升级、特定)的结业日期及批准。</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>保证岗位资格有效而进行的定期复训(包括CCAR-121-R2中要求的每12个日历月一次的应急设备/应急处置训练和每24个日历月一次的应急演练训练)的结业日期、有效期限、批准人 </FONT></DIV></TD></TR></TBODY></TABLE></DIV>
<P align=justify><BR clear=all><FONT size=4> </FONT></P>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.13</B><B>客舱乘务员训练合格证</B> </FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>初始/新雇员按照本大纲完成要求的课程训练，并经地面理论考试、实际操作考核、航线带飞训练和航线检查合格后，颁发《客舱乘务员训练合格证》。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《客舱乘务员训练合格证》是乘务员上岗资格证件。凡是公司从事客舱乘务员岗位工作的人员，都必须按本大纲完成相应的训练，并将训练内容和成绩记录在《客舱乘务员训练合格证》上。未获得有效《客舱乘务员训练合格证》的人员，不得作为合格乘务员执行航班飞行任务。"</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《客舱乘务员训练合格证》的颁发、补发、暂停和吊销工作由股份公司客舱部负责。.</FONT></DIV>
<H2 align=justify><FONT face=仿宋_GB2312><FONT size=4><I>2</I><I>．训练课程段</I><I></I></FONT></FONT></H2>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>2.1基础教育训练课程段</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>2.1.1</B> <B>训练要求</B><B> </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员必须了解和掌握下列基本知识</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>1.        中国和世界民航概况.</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>2.        中国南方航空公司概况.</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>3.        CCAR-121-R2的有关条款.</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>4.        公司有关政策和程序</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>5.        《飞行运行手册》（FOM）及《客舱乘务员手册》（FAM）相关部分</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>6.        航空机务和航行知识</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>7.        对乘务员的基本要求</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>8.        客舱乘务员职责  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>9.        机组成员岗位职责</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>10.   机上服务规范和工作标准</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>11.   其它相关知识</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>2.1.2</B><B>训练模块</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS1</B><B>、公司特定：公司方针</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>世界民航发展动态</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>中国民航简史</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>中国南方航空公司概述</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>公司的目标</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>公司组织结构及管理体系</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机队的构成</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>航线结构</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS2</B><B>、公司特定：运行法律法规</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《中华人民共和国民用航空法》适用部分  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《中华人民共和国治安管理处罚法》适用部分 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>中国民航CCAR-121-R2有关部分 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4>《飞行运行手册》（FOM）适用部分<, /FONT></FONT></DIV><FONT size=4><, DI, V gn="justify" ali, ,><FONT face=仿宋_GB2312>《客舱乘务员手册》（FAM）</FONT> </FONT>
<DIV></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS3</B><B>、公司特定：运行规则</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>安全检查单</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员安全配置的最低数量和各机型定员</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>值勤期和休息期的规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务人员飞行小时时限</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>出口可靠性</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机上有旅客的飞机地面加油和地面停留</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>未经允许的旅客擅自离机 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞机遇劫持时的联络方式</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机长的权限</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>进入驾驶舱的规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>标准联络信号</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞行关键阶段</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>驾驶舱整肃程序</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>禁烟告示</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>颠簸告示</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞行机组人员受伤和失能</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞机做地面移动时的规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>局方检查人员进入飞机</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>对驾驶舱的服务</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>宠物和辅助动物运输 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>手提行李</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>储藏区域的使用规则</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>儿童限制装置和婴儿摇篮</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>轮椅旅客和担架旅客</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>手杖和拐杖</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>旅客医用氧气设备</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>手推车和小桌板</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>隔板观察窗</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>垃圾处理</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>电子设备</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>危险物品</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>出口座位</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>安全简介</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>系安全带规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>极地航路备降服务处置程序  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员献血、生理和精神健康 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机组人员酒精饮料和精神性药物的使用</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机组成员值勤餐食及用餐</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机上机组睡眠区和休息区</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞行机组与客舱乘务组联络协作配合</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>打开客舱门和旅客下机</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞机地面除冰/防冰对乘务员的要求</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>安全员</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS4</B><B>、公司特定：旅客管理</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可不接受的旅客</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>医疗证明</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>残疾旅客</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>要求占用两个位置的旅客</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>武汉翻译服务热线：(0)13396098511</FONT></DIV></FONT><FONT face=宋体 size=4>, nbs, p       Flight attendants are evacuated from aircraft (carry necessary articles if necessary). In case of ditching, separate life boat from aircraft and cutting off linking rope</FONT> </FONT>
<DIV></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Leaving aircraft for safe area to gather </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>Ditching/forced landing with no sufficient time to make preparation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Rapid judgment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Issuing crash-resistant oral order </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Posturing against crash </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Work after evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Work after evacuation on ground </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Work after evacuation on water </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM12 Emergency Measures: unnecessary evacuation </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew coordination </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Stop evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>EM 13 Emergencies</B><B> Measures: Survival Skill </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic principles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Land survival </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Water survival  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Jungle survival </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Survival in polar region and during winter </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Desert survival </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Signal and contact </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Identifying direction </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 14: Emergency Measures: Special First Aid Training </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid principle during flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid measures during flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Medical emergency endangering life </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Injury treatment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Symptom and disease treatment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid equipment and articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM15, Emergency Measures: abnormalities involving passenger or crew members </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>A Passenger curses any flight attendant </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger influenced by alcohol </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger endangering the safety of aircraft or passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Procedure in case of crew incapacitation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 16, Emergency Measures: Air hijacking/bomb threat </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Air hijacking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Bomb threat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Terrorist act </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Threat Assessment</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Removal of passengers </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Minimum-risk explosion area </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Intentional sabotage and hijacking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passengers refusing to abide by rules </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Other illegal disruptive behavior </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 17, Emergency Measures: dealing with dangerous article </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic knowledge about dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Restriction </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Banned dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Distinguishing between usual mark and label </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Application of bag intended to handle dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on passenger and crew carrying dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Measures when dangerous articles are suspected of damage or leakage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Procedures of dealing with incidents resulting from dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Checklist against in-flight incidents resulting from dangerous articles (cabin attendants) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM18: Emergency measures: turbulence </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Communication between cockpit and cabin during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Classification of turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Reaction within cabin during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin service during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Requirements on fastening of safety belt during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Broadcast during turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM19, emergency measures: General first aid training </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>List of first aid materials </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Use condition and application scope of first aid materials  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic operation skills </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>High-air respiration principles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>High air decompression and hypoxia </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency procedure in case of emergency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Sudden public hygiene accident, emergency measures when imposing traffic and hygiene quarantine (emergency report, contamination source, temporary isolation of injured or sick persons, protection of health of persons within cabin, emergent environment disinfection, etc)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 20, Emergency Measures:  discussion of previous aircraft accident/incident </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Analysis of cause and types </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew coordination and communication </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Post-Accident/incident administration of survivors </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Lesson and experience summary </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM 21, Emergency drill: one-time emergency drill </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable types of training: novel and new employee training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      fire fighting with smoke protection mask being worn </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        wearing smoke protection mask and selecting proper portable extinguisher </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        extinguishing a ‘real” fire </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      emergency evacuation drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        using evacuation slide to implement emergency evacuation procedure  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        methods of special jump onto slide(disabled, old and panicky) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>EM 22, Emergency Drill: additional emergency drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable types of training: novel and new employee training and retraining every 24 months </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training method: operation or illustration/demonstration </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      operation of emergency exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        opening every kind of exit in normal and emergent condition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      operation of portable extinguisher </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        operating and releasing every kind of extinguisher </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      operation of emergency oxygen system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        operation of portable oxygen including mask and conduit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        operation of smoke protection mask </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        opening oxygen mask cover and wearing mask by hand </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>4.      floating device and inflation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        taking off seat mat and demonstrating how to use it (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        taking on and inflating life vest (including instruction for infant, children, elder, disabled, etc ) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>5.      ditching/forced landing drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        crew coordination </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        briefing passengers </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        making passengers and cabin ready </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        throwing off life boat and life raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        going onboard life boat and life raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        using life rope </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>6.      cabin fire fighting and smoke drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>7.      cabin decompression drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>8.      review of previous flight incident and accident </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>EM23, emergency drill: additional emergency drill </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable type of training: novel and new employee training and retraining every 24 months</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training method: observation or operation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      throwing off and inflating life boat/raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        taking off life boat/life raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        throwing off and inflating life boat/raft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        throwing off life boat/raft through emergency window</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      transfer of slide/life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        disconnecting slide/life boat at unusable door </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        fixing slide/life boat onto usable door and extending them </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      extension, inflation and disconnection of slide/life boat</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>4.      emergency evacuation slide drill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>2.3 Ground Aircraft Type Training Section </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>The ground aircraft type training is intended for a particular aircraft type. In novel and new employee training, the first aircraft type training will be conducted according to “new aircraft type” course. After the first aircraft type training, other aircraft type training will be conducted according to “aircraft type transfer course”. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.3.1</B><B> Training requirements </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The flight attendant must be trained as follows: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      becoming familiar with general purpose system, service facilities/equipment and emergency facilities/equipment of particular aircraft type </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      general operation norms onboard a particular aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      Particular aircraft emergency training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Notes: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Coordination must be achieved between training in general operation norms and onboard a particular aircraft and relevant training courses such as basic education training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Particular aircraft emergency training will not be conducted unless the relevant training is not completed in emergency survival training section. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Pre-flight check (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Method of opening emergency window</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD5, normal operation:  crew member’s duty and work procedure \</FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Communication and coordination between crew members</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Duty and work procedure onboard a particular aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>In-flight duty and procedure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Crew member’s general duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Prior to passengers’ embarking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        At time of passengers’ embarking </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Prior to aircraft movement on ground </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Reopening port </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Aircraft’ coast </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Pre-take off </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        In-flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Pre-landing </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Post-landing </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Transit stop </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD6, Normal operation: crew resource management (CRM)</FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to CRM </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Target of studying CRM </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Resource and resource management </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        What is CRM </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Various factors affecting behavior </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Avoiding and settling confliction </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Influence exerted by pressure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Influence exerted by fatigue and poor sleep </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Fault and breaching </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Communication and cooperation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Factors affecting communication </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Factors affecting communication between cabin and cockpit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Communication with other persons </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Teamwork </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Setting up a team </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Assigning task </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Leader and leadership </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Team spirit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD7, normal operation special passengers and seat arrangement </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Infant, children and unaccompanied minor passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passengers needing special assistance </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passengers needing special attention </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Luggage keeping (including big articles, animal box, passenger wheelchair/crabstick/crutch) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Requirement in respect of passenger seat (including exit seat, seat for special passenger) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>No smoking area and smoking area (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD8, particular aircraft emergency: emergency equipment (for concrete items, please refer to EM1-EM7) </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit (including cockpit)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency operation of various kinds of exits </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Evacuation facilities/equipments for purpose of forced landing/ditching </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid device </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Portable oxygen bottle </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fire protection equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency warning system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency lighting system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Additional emergency equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD9 particular aircraft emergency: emergency assignment and procedure (for concrete items, please refer to EM8-EM20)</FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic principle </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin decompression </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin fire fighting </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Ditching/forced landing </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Unnecessary evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Survival skill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Special emergency first aid training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Involving passengers or crew members’ abnormalities</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Air hijacking/bomb threat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Dealing with dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General first aid training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Procedures in case of other abnormality </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Case study </FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD 10, particular aircraft emergency: emergency drill(for concrete items, please refer to EM21-EM23) </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Portable extinguisher (with smoke protection mask)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency oxygen system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Floating equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Ditching (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Throwing off and inflating life boat/raft (if applicable)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Transferring life boat (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Releasing, inflating and disconnecting slide/life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Slide for purpose of Emergency evacuation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.4 Aircraft Type Difference Training Section </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Aircraft type difference training is a component of novel/new employee training, periodic retraining, aircraft type transfer training, and training intended to become requalified and if necessary, can be conducted as a separate training course. The training is conducted in form of self education and review or by means of combining both </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.4.1 Training requirement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The cabin attendant must be trained in: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      familiarity with device, equipment and system aboard aircrafts of same type, but of different size </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      normal operation norms applicable to aircrafts of same type but of different size </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      special emergency measures onboard aircrafts of same type, but of different size </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.4.2 Training Model </FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4>DF1, Aircraft type difference (if applicable) </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>The aircraft type difference may lie in layout, shape, color, performance, operation of the equipments as well as the way in which they are taken out or fixed, etc and changes therefore caused to crew members’ duties, work division, procedure during normal operation and in case of emergency. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency survival training (required course) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency slide/life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency oxygen system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Location of emergency equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Duties, work division and procedure in normal operation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Duties, work division and procedure in case of emergency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.5 Particular Training Section </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.5.1 Training requirement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The trainee will be enabled to study, understand or command relevant knowledge and capability as required in various particular training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.5.2 Training model </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>SP1. Elementary flight attendants English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic pronunciation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Elementary professional flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP2, Intermediate flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Intermediate professional flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Hearing exercise </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP3, Advanced flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of English speaking countries </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Advanced professional flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Oral exercise </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP4, Elementary Japanese </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Japan </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Pronunciation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Daily conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic Japanese grammar </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin service conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP5, Japanese Improvement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Air travel conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Daily Japanese conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP6, Second Foreign Language Improvement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Pronunciation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Onboard service conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>2.6 Promotional Training Section </FONT></B></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.6.1</B><B> Training Requirement </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The trainee will be enabled to relevant knowledge and capabilities as required in various promotional training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.6.2</B><B> Training Model </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>UG1. Education relating to foreign affairs </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Foreign related etiquette and civility </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Foreign related discipline </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on crew’s entry into or exit from relevant countries (region) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passport management </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG2, Tourism knowledge </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>3 big world religions </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Religious habits </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of relevant countries </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Geography along flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG3, CIQ knowledge and completion of forms </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>CIQ rules in China </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>CIQ in relevant countries (regions) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Completion of CIQ forms in various countries (regions) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Relevant rules on crew’s entry </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG4, International Transportation Knowledge </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>General condition for international transportation of passengers and baggage  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General rules on international transportation of passengers  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        flight ticket definition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        flight ticket price </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        ticket purchase </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        ticket return </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        boarding aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General Rules on International Transportation of baggage  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        scope of baggage  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        The weight limitation of free-of-charge baggage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Carry-on luggage </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        baggage packing, weight and volume </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        diplomatic envelop</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        baggage compensation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>International civil aviation convention </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG5, service along relevant flight route  </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Work duties and detailed rules along relevant flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure along relevant flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service skills along relevant flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG6, free-of-duty commodities and services aboard aircraft </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to free-of-duty commodities</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An analysis of passenger’s shopping psychology </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>How to sell free-of-duty commodities </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Use of POS machines </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Distinguishing between genuine and false foreign currency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Foreign currency exchange </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG7, foreign language along relevant flight route </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>English- service scenario conversation (domestic and international) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language (domestic and international) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>French/Japanese/Korean/Russian/Netherlandish—service scenario conversation (international specific) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language (international specific) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG8, National outline </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of US</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Netherland </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of France</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Australia </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of United Arab Emirates</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Russia </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Egypt </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of relevant countries </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG9, service procedures along long distance flight route </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Characteristics of service along long distance flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure in business class cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure in first class cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure in tourist class cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG10 Announcer specific </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast requirement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast skills </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training in Mandarin pronunciation and tone </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training in English pronunciation and tone </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Training pronunciation and tone of languages along flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG11, specific cabin: service theory </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Service features</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Interpersonal communication skills </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight attendants’ duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service norms </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to appliance </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Dining knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Alcohol knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Tea and coffee knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to service procedure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG12, specific cabin area: service skill </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Alcohol service skill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure simulation exercise </FONT></DIV>
<DIV><FONT face=Arial size=4></FONT> </DIV>
<H3 align=justify><FONT face=Arial><FONT size=4>1<FONT face=仿宋_GB2312>.8乘务教员 </FONT></FONT></FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员在按本大纲进行各类训练时，都必须在取得资格的地面教员和空勤教员的指导下完成。乘务培训的管理机构负责保存教员资质认可的训练记录，并向局方提供。担任涉及机型训练和应急处置训练的教员必须获得局方的资格批准。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务教员分为培训教员和航线带飞教员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.8.1</B><B>乘务培训教员</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务培训教员必须依照本大纲完成训练获得资格，并通过人力资源部门考核聘用，具体实施对乘务人员的地面训练工作，此类教员可以是空勤人员，也可以是地面人员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>应急医疗训练应由取得医疗救护培训师资资格的人员担任教员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.8.2</B><B>乘务航线带飞教员</B> <B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务航线带飞教员必需依照本大纲完成训练获得资格，依照航线带飞训练计划，具体实施对初始/新雇员训练、重新获得资格训练、转机型/差异训练、升级训练人员的航线实习带飞工作。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.8.3</B><B> </B><B>乘务教员的机型训练资格</B><B> </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>已取得资格的乘务教员如需进行机型知识的授课，则其在授课前6个日历月内，应在同一系列机型的航班上履行乘务岗位职责训练至少5小时，此5小时经历时间必须记录在其本人的《航线带飞训练记录本》上。对于新引进机型的机型知识训练，乘务教员在接受制造厂商的训练后，应熟知该机型的相关教学数据资料，编写训练教材，按要求实施训练。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>1.9 乘务检查员<BR>1.9.1条件和资格</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          持有有效的客舱乘务员训练合格证、民航乘务员职业技能等级证书和岗位资格证书，并满意地完成相应的各种训练，包括定期复训，并通过相应的熟练检查或资格检查；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          具备在特定飞机上担任乘务长或主任乘务长资格和新近经历要求； </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          必须依照本大纲完成乘务检查员训练课程并获得局方的资格批准；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>l          每24个日历月完成一次乘务检查员复训；  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4>l          乘务检查员由股份公司客舱部统一聘任和管理。 <B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.9.2</B><B>职责和权限</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>1职责</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员按本大纲要求在经批准使用的模拟训练设备或飞机上的考核和资格检查，由乘务检查员监督执行，并对考核和检查结果作出鉴定。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>2权限</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可以在经批准的训练大纲课程中的任一阶段，在被批准使用的模拟训练设备或飞机上，进行熟练和资格检查；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可以监视各类别客舱乘务员训练的飞行经历获得的过程；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>对乘务员的地面理论学习及业务进行监督考核，并且作出乘务员是否圆满地完成地面训练课程的鉴定；</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可以拒绝执行或终止不符合本大纲要求的考核和资格检查</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>报告各类别乘务员训练中存在的缺陷和违反本大纲的行为，提出改进的建议和措施。</FONT></DIV>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>1.10航线带飞训练flight route training</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>受训人员在圆满完成有关类别训练的地面培训后，还必须安排其在航线带飞教员的指导下，按照航线带飞训练计划，在规定的训练时间和航班上进行航线带飞训练，通过航线带飞训练获得相关机型岗位工作经历；航线带飞训练完成后由乘务检查员亲自对受训人员进行至少5小时的航线检查，并对受训人员是否胜任相应岗位工作作出是否合格的鉴定。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>航线带飞必须制定详细的训练计划，本大纲中要求的航线带飞训练时数按飞行时间计算，每一航线带飞的训练都必须记录在《航线带飞训练记录本》上，记录应包括训练时间、训练航段、训练内容、以及教员对受训人员掌握情况作出的评价等，没有航线带飞训练记录、记录不完整、训练时数不足或未完成相关训练内容的人员不得安排其航线检查。负责实施航线带飞训练的部门应记录受训人员每一机型的训练时间和班次，并向负责执行航线检查的乘务检查员提供。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>正在通过航线带飞训练获得飞行经历的初始新雇员和重新获得资格的乘务员不得担任机组必需成员，其它类别的乘务人员航线带飞训练可安排为机组必需成员。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>正在通过航线带飞训练获得飞行经历的初始新雇员和重新获得资格的乘务员，在宽体机上不得超过2名(必须位于不同的舱位)；窄体机上不得超过1名，且机上都必须有供其使用的座位。</FONT></DIV>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>1.11考试、检查和资格审定</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>     每一课程都必须安排适当的书面理论考试，以评价接受训练的乘务人员对训练内容的掌握情况。实际操作检查和资格审定必须在乘务教员或乘务检查员的监督下进行，并由其作出是否合格的鉴定。各类训练不合格必须采取相应的措施。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4></FONT> </DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>航线检查统一使用本大纲后附表1《客舱乘务员航线检查报告单》(CTS01表)，此报告单由被检查人所在基地乘务业务管理机构负责保存在其乘务员业务档案中。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>各种训练课程的考试、检查和资格审定，除升级训练外，通常可根据训练类别要求安排一次补考，补考的考试标准不能低于正常考试的考试标准。在补考合格前，暂停其上岗资格。如补考仍不合格，不再安排其相应的训练和考试。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.12</B><B>训练记录</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>南航乘务培训管理机构通过乘务员岗位资格证书、计算机电子表格和乘务员业务档案等形式，记录和保存乘务人员的各类训练情况。记录包括训练的日期、内容、课时、教员、考试成绩和资格评定等信息。所有训练的记录必须准确和完整，以便局方或公司主管部门在监督和检查时，对乘务人员资格的有效性提供文件证明。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员的每一课程训练应由培训教员进行考核，考核成绩应记录在其个人的培训档案中。若某一训练课程的各课程段或训练模块由一位以上的培训教员承担，则由每位培训教员对相关的课程段或训练模块的完成情况进行考核。对于航线带飞实习、保持或获得岗位资格等训练，由该训练实施人员(带飞教员、乘务检查员或被授权检查的其他人员)对完成情况进行考核、检查及鉴定。</FONT></DIV>
<DIV align=justify,><FONT, face="仿宋_GB2312" size="2"><FONT size=4>乘务员的训练记录包含以下信息：</FONT></FONT></DIV>
<DIV align=justify>
<TABLE cellSpacing=0 cellPadding=0 border=1>
<TBODY>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>乘务员姓名、性别、出生年月、员工号、所在部门、现行飞行岗位资格。</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>初始新雇员训练结业日期；起始飞行年月、航线检查结论；许可飞行的飞机型别。</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>为保持获得某种岗位资格而进行的培训(转机型、重新获得资格、升级、特定)的结业日期及批准。</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=仿宋_GB2312 size=4>保证岗位资格有效而进行的定期复训(包括CCAR-121-R2中要求的每12个日历月一次的应急设备/应急处置训练和每24个日历月一次的应急演练训练)的结业日期、有效期限、批准人 </FONT></DIV></TD></TR></TBODY></TABLE></DIV>
<P align=justify><BR clear=all><FONT size=4> </FONT></P>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>1.13</B><B>客舱乘务员训练合格证</B> </FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>初始/新雇员按照本大纲完成要求的课程训练，并经地面理论考试、实际操作考核、航线带飞训练和航线检查合格后，颁发《客舱乘务员训练合格证》。</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《客舱乘务员训练合格证》是乘务员上岗资格证件。凡是公司从事客舱乘务员岗位工作的人员，都必须按本大纲完成相应的训练，并将训练内容和成绩记录在《客舱乘务员训练合格证》上。未获得有效《客舱乘务员训练合格证》的人员，不得作为合格乘务员执行航班飞行任务。"</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《客舱乘务员训练合格证》的颁发、补发、暂停和吊销工作由股份公司客舱部负责。.</FONT></DIV>
<H2 align=justify><FONT face=仿宋_GB2312><FONT size=4><I>2</I><I>．训练课程段</I><I></I></FONT></FONT></H2>
<H3 align=justify><FONT face=仿宋_GB2312 size=4>2.1基础教育训练课程段</FONT></H3>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>2.1.1</B> <B>训练要求</B><B> </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员必须了解和掌握下列基本知识</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>1.        中国和世界民航概况.</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>2.        中国南方航空公司概况.</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>3.        CCAR-121-R2的有关条款.</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>4.        公司有关政策和程序</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>5.        《飞行运行手册》（FOM）及《客舱乘务员手册》（FAM）相关部分</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>6.        航空机务和航行知识</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>7.        对乘务员的基本要求</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>8.        客舱乘务员职责  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>9.        机组成员岗位职责</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>10.   机上服务规范和工作标准</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>11.   其它相关知识</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>2.1.2</B><B>训练模块</B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS1</B><B>、公司特定：公司方针</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>世界民航发展动态</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>中国民航简史</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>中国南方航空公司概述</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>公司的目标</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>公司组织结构及管理体系</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机队的构成</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>航线结构</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS2</B><B>、公司特定：运行法律法规</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《中华人民共和国民用航空法》适用部分  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>《中华人民共和国治安管理处罚法》适用部分 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>中国民航CCAR-121-R2有关部分 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4>《飞行运行手册》（FOM）适用部分<, /FONT></FONT></DIV><DI, V gn="justify" ali,><FONT size=4><FONT face=仿宋_GB2312>《客舱乘务员手册》（FAM）</FONT> </FONT>
<DIV></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS3</B><B>、公司特定：运行规则</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>安全检查单</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员安全配置的最低数量和各机型定员</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>值勤期和休息期的规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务人员飞行小时时限</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>出口可靠性</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机上有旅客的飞机地面加油和地面停留</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>未经允许的旅客擅自离机 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞机遇劫持时的联络方式</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机长的权限</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>进入驾驶舱的规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>标准联络信号</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞行关键阶段</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>驾驶舱整肃程序</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>禁烟告示</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>颠簸告示</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞行机组人员受伤和失能</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞机做地面移动时的规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>局方检查人员进入飞机</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>对驾驶舱的服务</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>宠物和辅助动物运输 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>手提行李</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>储藏区域的使用规则</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>儿童限制装置和婴儿摇篮</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>轮椅旅客和担架旅客</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>手杖和拐杖</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>旅客医用氧气设备</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>手推车和小桌板</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>隔板观察窗</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>垃圾处理</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>电子设备</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>危险物品</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>出口座位</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>安全简介</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>系安全带规定</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>极地航路备降服务处置程序  </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>乘务员献血、生理和精神健康 </FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机组人员酒精饮料和精神性药物的使用</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机组成员值勤餐食及用餐</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>机上机组睡眠区和休息区</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞行机组与客舱乘务组联络协作配合</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>打开客舱门和旅客下机</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>飞机地面除冰/防冰对乘务员的要求</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>安全员</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312><FONT size=4><B>BS4</B><B>、公司特定：旅客管理</B><B></B></FONT></FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>可不接受的旅客</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>医疗证明</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>残疾旅客</FONT></DIV>
<DIV align=justify><FONT face=仿宋_GB2312 size=4>要求占用两个位置的旅客</FONT></DIV></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Pre-landing </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Post-landing </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Transit stop </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD6, Normal operation: crew resource management (CRM)</FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to CRM </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Target of studying CRM </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Resource and resource management </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        What is CRM </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Various factors affecting behavior </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Avoiding and settling confliction </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Influence exerted by pressure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Influence exerted by fatigue and poor sleep </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Fault and breaching </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Communication and cooperation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Factors affecting communication </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Factors affecting communication between cabin and cockpit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Communication with other persons </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Teamwork </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Setting up a team </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Assigning task </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Leader and leadership </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Team spirit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD7, normal operation special passengers and seat arrangement </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Infant, children and unaccompanied minor passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passengers needing special assistance </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passengers needing special attention </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Luggage keeping (including big articles, animal box, passenger wheelchair/crabstick/crutch) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Requirement in respect of passenger seat (including exit seat, seat for special passenger) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>No smoking area and smoking area (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD8, particular aircraft emergency: emergency equipment (for concrete items, please refer to EM1-EM7) </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit (including cockpit)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency operation of various kinds of exits </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Evacuation facilities/equipments for purpose of forced landing/ditching </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First aid device </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Portable oxygen bottle </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fire protection equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency warning system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency lighting system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Additional emergency equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD9 particular aircraft emergency: emergency assignment and procedure (for concrete items, please refer to EM8-EM20)</FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic principle </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin decompression </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin fire fighting </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Ditching/forced landing </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Unnecessary evacuation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Survival skill </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Special emergency first aid training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Involving passengers or crew members’ abnormalities</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Air hijacking/bomb threat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Dealing with dangerous articles </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Turbulence </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General first aid training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Procedures in case of other abnormality </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Case study </FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4>GD 10, particular aircraft emergency: emergency drill(for concrete items, please refer to EM21-EM23) </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Portable extinguisher (with smoke protection mask)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency oxygen system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Floating equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Ditching (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Throwing off and inflating life boat/raft (if applicable)</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Transferring life boat (if applicable) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Releasing, inflating and disconnecting slide/life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Slide for purpose of Emergency evacuation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.4 Aircraft Type Difference Training Section </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Aircraft type difference training is a component of novel/new employee training, periodic retraining, aircraft type transfer training, and training intended to become requalified and if necessary, can be conducted as a separate training course. The training is conducted in form of self education and review or by means of combining both </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.4.1 Training requirement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The cabin attendant must be trained in: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.      familiarity with device, equipment and system aboard aircrafts of same type, but of different size </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.      normal operation norms applicable to aircrafts of same type but of different size </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3.      special emergency measures onboard aircrafts of same type, but of different size </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.4.2 Training Model </FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4>DF1, Aircraft type difference (if applicable) </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>The aircraft type difference may lie in layout, shape, color, performance, operation of the equipments as well as the way in which they are taken out or fixed, etc and changes therefore caused to crew members’ duties, work division, procedure during normal operation and in case of emergency. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency survival training (required course) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency slide/life boat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Emergency oxygen system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Location of emergency equipment </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Duties, work division and procedure in normal operation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Duties, work division and procedure in case of emergency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.5 Particular Training Section </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.5.1 Training requirement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The trainee will be enabled to study, understand or command relevant knowledge and capability as required in various particular training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.5.2 Training model </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>SP1. Elementary flight attendants English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic pronunciation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Elementary professional flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP2, Intermediate flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Intermediate professional flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Hearing exercise </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP3, Advanced flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of English speaking countries </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Advanced professional flight attendant English </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Oral exercise </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP4, Elementary Japanese </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of Japan </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Pronunciation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Daily conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic Japanese grammar </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin service conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP5, Japanese Improvement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Air travel conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Daily Japanese conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>SP6, Second Foreign Language Improvement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Basic knowledge </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Pronunciation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Onboard service conversation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cabin broadcast language </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>2.6 Promotional Training Section </FONT></B></DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.6.1</B><B> Training Requirement </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The trainee will be enabled to relevant knowledge and capabilities as required in various promotional training </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial><FONT size=4><B>2.6.2</B><B> Training Model </B></FONT></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>UG1. Education relating to foreign affairs </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Foreign related etiquette and civility </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Foreign related discipline </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on crew’s entry into or exit from relevant countries (region) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passport management </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG2, Tourism knowledge </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>3 big world religions </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Religious habits </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An outline of relevant countries </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Geography along flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG3, CIQ knowledge and completion of forms </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>CIQ rules in China </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>CIQ in relevant countries (regions) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Completion of CIQ forms in various countries (regions) </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Relevant rules on crew’s entry </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG4, International Transportation Knowledge </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>General condition for international transportation of passengers and baggage  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General rules on international transportation of passengers  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        flight ticket definition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        flight ticket price </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        ticket purchase </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        ticket return </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        boarding aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>General Rules on International Transportation of baggage  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        scope of baggage  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        The weight limitation of free-of-charge baggage</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        Carry-on luggage </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        baggage packing, weight and volume </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        diplomatic envelop</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>l        baggage compensation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>International civil aviation convention </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG5, service along relevant flight route  </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>Work duties and detailed rules along relevant flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service procedure along relevant flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service skills along relevant flight route </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><B><FONT face=Arial size=4>UG6, free-of-duty commodities and services aboard aircraft </FONT></B></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to free-of-duty commodities</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An analysis of passenger’s shopping psychology </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>How to sell free-of-duty commodities </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Use of POS machines </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Distinguishing between genuine and false foreign currency </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Foreign currency exchange </FONT></DIV></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1.12 Training Record </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The department in charge of cabin service training must keep the record of various flight attendants training information in form of flight attendant position certificate, spreadsheet and flight attendants’ file. The record covers information such as training time, content, hours, trainer, examination result, qualification, etc. all of the training record must be accurate and complete so as to produce valid certificate attesting to the flight attendants’ qualification when the authority or any department in charge thereof within the company are carrying on the supervision and inspection. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The trainer must be responsible for the examination of flight attendant in respect of each training course. The examination result must be recorded in flight attendant individual training file. More than one trainer is required to undertake certain training section or training module. Each trainer should examine the completion of relevant training section or training module. The training performer (flight trainer, flight inspector or other person authorized to conduct inspection) will be held responsible for carrying on the examination, inspection or certification as to the probationary flight, training intended to maintain or acquire the position and so on. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Te flight attendant’s training record covers the following information: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify>
<TABLE cellSpacing=0 cellPadding=0 border=1>
<TBODY>
<TR>
<TD width=605>
<DIV><FONT face=Arial size=4>Attendant’s name, sex, birthday, staff number, department, current post qualification</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=Arial size=4>The date, on which new employee training course comes to an end, Initial flying date, route inspection report the type of aircraft permitted to fly.</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=Arial size=4>Date, on which the training (aircraft type transfer, requalification, promotion or particular) intended to maintain or acquire the position is completed and the approval thereof</FONT></DIV></TD></TR>
<TR>
<TD width=605>
<DIV><FONT face=Arial size=4>Date, on which the periodic retraining (including emergency equipment/emergency operation training to be carried out once every 12 months and emergency drill to be carried out once every 24 months as required in CCAR-121-2) intended to maintain the position, is completed, valid period and approver thereof.  </FONT></DIV></TD></TR></TBODY></TABLE></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>1.13 Flight attendant Training Certificate </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Novel/new employee will be granted <Flight attendant Training Certificate> after being trained in the course as required herein, and qualified in the theoretic examination on ground, actual operation examination, flight training and flight inspection. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4><Flight attendant Training Certificate> is the certificate, whereby an attendant goes on position. Any person, who works on the position as cabin attendant, must be trained as required herein and must get the training content and result recorded on <Flight attendant Training Certificate>. Any person, who fails to obtain valid a Flight attendant Training Certificate, should not perform flight task as a qualified flight attendant.</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>The cabin service department of the corporation is responsible for issuing, reissuing, suspending and revoking <Flight attendant Training Certificate>. </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2. Training Section </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.1 Training Section in respect of Basic Education </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2.1.1 Training Requirement </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An attendant must get an understanding or take command of following basic knowledge: </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>1)     An overview of Chinese and international civil aviation</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>2)     An overview of China Southern Airlines</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>3)     Relevant clauses as contained in CCAR-121-R2</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>4)     Corporation’s relevant policies and procedures </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>5)     Relevant part of “Flight Manual” and “Flight attendant Manual”</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>6)     Knowledge with regard to aviation engineering and navigation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>7)     Basic requirements for attendants </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>8)     Cabin attendants’ duty </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>9)     Crew member’s position duties </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>10)  Service norms and working standard aboard an aircraft</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>11) Other relevant knowledge</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>2.1.2 Training Module </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>BS1, Company’s Particulars: Company’s Policy </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The development of international civil aviation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>A brief history of Chinese civil aviation </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>An introduction to China Southern Airlines </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The company’s target </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The company’s organizational structure and management system </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Fleet composition </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Route structure </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>BS2, Company’s particulars: governing laws and regulations </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable parts of <PRC Civil Aviation Law></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable parts of <PRC Security Administration & Punishment Law> </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Relevant parts of CAAC CCAR -121-R2</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Applicable parts of <Flight Manual></FONT></DIV>
<DIV align=justify><FONT face=Arial size=4><Flight attendant Manual> </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>BS3, company’s particulars: Operation Rules</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Security inspection List </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Minimum number of flight attendant’s safety facilities and fixed number of crew members for each aircraft type </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on working days and holidays</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Time limit on flight attendant’s flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Exit reliability</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Refueling and stay on ground with passengers aboard the aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger’s disembarking without permission </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Contact method when an aircraft is hijacked </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The captain’s authority </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on entry into cockpit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Standard contact signals </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Critical flight stage </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cockpit procedures </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>No smoking sign </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Turbulence sign </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew member being injured and disabled</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on aircraft’s movement on ground </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>The entry of authority inspector into aircraft</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Service for cockpit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Transportation of pet and accessory animals </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Hand-luggage </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules applicable to storage area </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Children-restricting device and baby’s cradle </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Wheelchaired passenger and stretchered passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crabstick and crutch </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Medical oxygen device for passenger’s use </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Handcart and tray table </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Clapboard viewing window </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Garbage disposal</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Electronic device </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Dangerous article </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Seat near exit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Safety outline </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on seat belt </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Procedures applicable when landing in polar region  </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight attendant’s donation of blood, physical and mental health </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew members’ use of alcohol and mental medicine</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Crew member’s meal on duty and dining </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Area for crew member’s sleep and rest aboard a aircraft</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Cooperation between pilot team and attendant team </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Open the cabin door and passengers disembark </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Requirements over flight attendants in respect of plane ground de-icing and anti-icing</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Safety guard </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4></FONT> </DIV>
<DIV align=justify><FONT face=Arial size=4>BS4 company’s particulars: passengers’ management </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger unacceptable </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Medical certificate </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Disabled passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger requesting to occupy two seats </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Luggage scheduled to take seat in cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Infant aged between 14 days and 2 years </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Infant aged between 2 and 4 years </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Unaccompanied little passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Carriage of criminal suspect and repatriate</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Transit without visa </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passenger needing special help </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules which passengers need to observe </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Principles to deal with illegal interference </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Treatment of passengers under influence of alcohol, drugs and narcotic </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Angry passenger </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Stowaway </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Charging passengers to get off aircraft </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Damage or dirty clothes </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Rules on alcohol </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Passengers requiring entry into cockpit </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Flight waits</FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Special meal </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Medicine required to refrigerated </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Request to change seat </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>First class/business class visitor </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Use of lavatory in first class/business class cabin </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Use of company’s radio </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Handcuff </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Safeguard for important conference delegate flying aboard a flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Deportee </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Escorting estranged minors back to their home </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Armed serviceman aboard a military charter flight </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Transportation of security guard </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Transportation of lunatics </FONT></DIV>
<DIV align=justify><FONT face=Arial size=4>Frequent passenger plan</FONT></DIV>
<DIV align=justify><B><FONT face=Arial size=4></FONT></B> </DIV>

guomai127 发表于 2010-7-11 12:59:26

:lol 

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Training Program for Flight Attendants