旅客候机日常服务程序及标准
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">问讯服务</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></P></TD></TR>
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<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 41.85pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">按照规定做好准备工作；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">解答旅客口头及电话问讯；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 3">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">及时将航班信息通知旅客；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 4">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">收管遗失物品。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 5">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播服务</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 6">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播旅客致词、旅客须知；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 7">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播通知旅客办理乘机手续；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 8">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播通知登机；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 9">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播到港航班信息；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 10">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播寻人、寻物等其他信息；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 11">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播不正常航班信息。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 12">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">导乘服务</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 13">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">维持候机区旅客候机秩序，为旅客当好候机向导；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 14">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">广播寻找未登机旅客，并快速引导上飞机；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 15">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">在安全检查口按值机的要求迎接晚到旅客，并引导旅客快速登机。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 16">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">登机口服务</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 17">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">了解航班动态，按照航班保障要求做好准备工作；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 18">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">隔离区巡视，维持候机秩序；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 19">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">按值班员指令，准确地引导旅客登机，验登机牌放行；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 20">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">根据民航旅客随身携带行李的规定，拦截超大行李；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 21">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">航班不正常时，回答旅客问讯；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 22">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">清点登机牌，并协助导乘寻找未登机旅客。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 23">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">登机引导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 24">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">准备</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 25">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">了解航班动态，按照航班保障要求做好准备工作。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 26">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">引导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 27">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">接到登机指令后，带领旅客按照规定路线登机。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 28">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">停机坪引导时，注意过往车辆与滑行飞机。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 29">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">需要上下摆渡车时，引导员注意维持旅客的上下车秩序。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 30">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">放行时，核对航班号和安检章，回收登机牌副联。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 31">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">维持登机秩序，严格控制客梯车上不许超过</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">15</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">个人。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 32">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">与乘务长和对登机人数，舱门关闭后方可离开。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 33">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">接机引导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 34">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">准备</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 35">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">了解航班动态，按照航班保障要求做好准备工作。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 36">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">接机</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 37">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">到港飞机滑行到位时，引导员应站在客梯车前，待客梯车完全停稳当后，示意乘务员将旅客放行；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 38">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">引导时注意过往车辆与滑行飞机，防止意外发生；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 39">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">将旅客引导至出口处后，站立于行李房门口，示意旅客在哪里领取行李，出口所在的位置；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 40">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">制止旅客在停机坪上吸烟，待旅客走完后，核对飞机号，将下一班的航班号和到达站牌插入客梯车上，并复核。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 41">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">雨天引导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 42">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">摆渡车接机时，控制旅客上车速度，搀扶老人、小孩上摆渡车，摆渡车客满后，应示意乘务员暂停放行，示意司机关上车门后再开车。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 43">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">返航航班引导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 44">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">接到返航信息后，根据过站人数备好过站牌</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">(</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">空白登机牌</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">)</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 45">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">将旅客引导至登机口后根据旅客所持机票，将过站牌准确无误的发给每位旅客。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 46">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">无人陪伴接机引导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 47">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">无人陪伴旅客由后舱门引导员引导；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 48">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">乘务员将无人陪伴带下飞机后，先把小朋友组织好再与乘务员作好交接；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 49">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">把小朋友带至行李房处提醒他们有没有托运行李，并帮提取托运行李；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 50">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">将小朋友交到其亲属手里并签字。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 51">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">伤、病、残旅客接机引导</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 52">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">按生产运输管理室通知，为特殊旅客备好服务用具</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">(</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">如轮椅、担架</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">)</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 53">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">飞机停稳后前门引导员将服务用具放在前客梯车旁，由后门引导员为特殊旅客服务；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 54">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">后门引导员应协助空乘人员将特殊旅客接下飞机，安置在服务用具上，动作要适度，语言要亲切、温和、体贴感；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 55; mso-yfti-lastrow: yes">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">将特殊旅客送至出口，交给亲属，并把他们送上路。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR></TBODY></TABLE>
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