质量管理机构组织职责
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">部门总经理</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 1">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">负责建立和维护部门内部的质量保证系统，制定质量管理程序，组织检查、质量审核、管理评审等活动，查找部门工作中的质量缺陷；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 2">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">负责采取预防和改进措施消除缺陷产生的原因，提高部门运行品质；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 3">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">负责审核和批准部门质量保证程序并督促实施。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 4">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">部门质量代表</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><FONT face="Times New Roman">(</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">部门副总经理</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><FONT face="Times New Roman">)<o:p></o:p></FONT></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 5">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">负责制定部门质量检查、审核计划，监控所在部门管辖范围内的运行活动和相关的培训；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 6">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">负责组织实施部门各项质量活动，并对其有效性进行评估；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 7">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">负责管理部门质量程序及有关的质量记录；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 8">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">负责向部门总经理和公司安全监察部报告发现的影响公司运行安全和质量的重大缺陷。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 9">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">地面服务管理中心</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 10">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">以客户需求为中心，建立地面服务业务标准，设计和实施质量保证体系；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 11">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">为地面服务人员提供质量培训；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 12">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">选择地面服务代理商；为代理商提供明确的质量标准要求；提供代理商遵守的质量保证方法；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 13">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">监控所属各地面服务单位和代理商的地面服务标准执行情况和质量水平；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 14">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">针对服务实现关键过程，定期、不定期执行质量检查计划、审核计划；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 15">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">配合公司组织的内部、外部质量审核；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 16">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">以客户需求为中心，建立客舱供应业务标准，设计和实施质量保证体系；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 17">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">为客舱供应保障人员提供质量培训；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 18">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">选择客舱供应代理商；为代理商提供明确的质量标准要求；提供代理商遵守的质量保证方法；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 19">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">监控所属各客舱供应单位和代理商的标准执行情况和质量水平；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 20">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">针对服务实现关键过程，定期、不定期执行质量检查计划、审核计划；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 21">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">配合公司组织的内部、外部质量审核。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 22">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">客舱服务质量中心</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 23">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">客舱与地面服务部客舱服务质量单位，负责对公司下发的年度安全、运营指标在部门内部进行分解；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR>
<TR style="HEIGHT: 4.2pt; mso-yfti-irow: 24">
<TD style="BORDER-RIGHT: #ffffff; PADDING-RIGHT: 5.4pt; BORDER-TOP: #ffffff; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #ffffff; WIDTH: 391.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: #ffffff; HEIGHT: 4.2pt; BACKGROUND-COLOR: transparent" vAlign=top width=522>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-font-kerning: 0pt; mso-ascii-font-family: 'Times New Roman'">负责监控部内各单位安全、运营指标的完成情况，向相关部门及时提出预警、建议，并督促改进；</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><FONT face="Times New Roman"> <o:p></o:p></FONT></SPAN></P></TD></TR>
<TR style="mso-yfti-irow: 25; mso-yfti-lastrow: yes">
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">负责组织实施地面服务及客舱供应质量检查；完善服务质量的检查与监控，建立科学有效的服务质量监控管理体系。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P></TD></TR></TBODY></TABLE>
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