各类遗失客票重购客票规定
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">团体客票：</SPAN><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">必须</SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">在航班规定离站时间</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">小时前提供遗失证明，</SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">整团客票遗失或部分客票遗失重新购票按原定座记录编码、原团队价格出票、收款。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">如在航班规定离站时间</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">小时内、半小时前申请挂失，由于时间原因<SPAN lang=EN-US>,</SPAN>原则上不办理重购客票的手续<SPAN lang=EN-US>,</SPAN>遗失客票在客票有效期满后<SPAN lang=EN-US>30</SPAN>天内办理退票手续<SPAN lang=EN-US>,</SPAN>按票面价的</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">50%</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">收取退票手续费；如在航班规定离站时间半小时前没有申请挂失，则客票作废。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">团体旅客重新购票后误机，重购客票作废；遗失客票在客票有效期满后第<SPAN lang=EN-US>1</SPAN>个月<SPAN lang=EN-US>- </SPAN>第<SPAN lang=EN-US>4</SPAN>个月内办理全退手续。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">中转联程客票：<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">客票全部未使用：</SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">重新购票时按原定座记录编码、原客票价出票、收款；<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">客票已部分使用：按当时航班开放的散客舱位重新购票。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">退款依据：重新购票后，已部分使用的中转联程客票遗失段退款金额为航班日期适用的中转联程政策中的航段价格；（政策可咨询出票地售票处或中转联程管理室）<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">OPEN</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">票：在客票有效期满后第<SPAN lang=EN-US>1</SPAN>个月<SPAN lang=EN-US>- </SPAN>第<SPAN lang=EN-US>4</SPAN>个月内，查证未被冒用、冒退，收取</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">20</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">元<SPAN lang=EN-US>/</SPAN>本工本费后退票。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">各类免票：遗失不补。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312">其它客票：</SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">重新购票时按原定座记录编码、原客票价出票、收款。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">其它免票凭证或乘机凭证：在换开成正式客票前，遗失不补。换开成正式客票后，客票遗失参照本规定中的第二条中的有关规定执行。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR></TBODY></TABLE> <TABLE class=MsoTableGrid style="BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 480; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt" cellSpacing=0 cellPadding=0 border=0>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">异地挂失<SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></B></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">旅客在航甲地售票处申请客票遗失，一年后可在航乙地售票处办理遗失客票的退票手续。航各直属售票处办理遗失客票的退票时，需要与经办地联系证实并在查实客票未被冒用、冒退后给予办理。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">使用<SPAN lang=EN-US>859</SPAN>纸票或</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">859</FONT></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">确认的<SPAN lang=EN-US>BSP</SPAN>纸质客票遗失的受理<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">航直属售票处在核查旅客提供的书面申请、原客票的出票人联或复印件、定座记录编号、重购客票及其乘机联复印件无误后协助旅客填写《遗失客票退款申请书》，经办单位负责人签字并盖售票专用章。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">用其它承运人本票或刷其它承运人标牌填开航航班的客票遗失因乘机联为相互代理结算的唯一凭证，用其他承运人客票填开航航班的客票遗失，航不办理遗失客票补开手续。改请旅客到票证所属航空公司的售票部门办理客票遗失手续。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">《遗失客票退款申请书》格式<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></B></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">为便于一线人员操作，现统一格式<SPAN lang=EN-US>(</SPAN>见十八章 常见表格<SPAN lang=EN-US>)</SPAN>，各业务单位自行打印。在填制完毕后，工作人员须留存旅客书面申请、《遗失客票退款申请书》复印件（无法复印须填写</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-hansi-font-family: 宋体">份内容一致的申请书），原件交旅客作为一年后退款依据。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR></TBODY></TABLE>
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