非正常事件调查处理程序
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; mso-outline-level: 1"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">概述</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">非正常事件，是指航空地面服务及客舱供应保障过程中发生的影响安全、运行、服务的不正常事件。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-ansi-language: ZH-CN">非正常事件内容分类：</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-ansi-language: ZH-CN">安全、运行非正常事件</SPAN><FONT face="Times New Roman"><SPAN style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-ansi-language: ZH-CN">:</SPAN><SPAN style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-font-kerning: 0pt"> </SPAN></FONT><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-font-kerning: 0pt">符合事故、事故征候、差错标准的或虽低于上述标准但对航空安全造成一定影响的事件。</SPAN><SPAN style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-ansi-language: ZH-CN">服务非正常事件</SPAN><SPAN style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-ansi-language: ZH-CN"><FONT face="Times New Roman">:</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-ansi-language: ZH-CN">人为原因造成的航班延误、返航、备降、取消等</SPAN><SPAN style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-ansi-language: ZH-CN"><FONT face="Times New Roman">,</FONT></SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-ansi-language: ZH-CN">给旅客造成一定的人身或财产损失的事件</SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-font-kerning: 0pt">。</SPAN><SPAN style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">非正常事件调查应遵循</SPAN><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'; mso-font-kerning: 0pt">独立调查原则、客观调查原则、深入调查原则、全面调查原则。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR>
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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-SIZE: 14pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 'Times New Roman'">通过非正常事件的及时调查处理，能够发现运行或服务缺陷，通过采取措施进行改进，从而提高地面服务质量。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-fareast-font-family: 楷体_GB2312"><o:p></o:p></SPAN></P></TD></TR></TBODY></TABLE>
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