P&WC Safety Management System For International Helicopter Safety Symposium

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P&WC Safety Management System For International Helicopter Safety Symposium 30 September 2009 / Montreal P&WC PROPRIETARY INFORMATION 2 OUTLINE P&WC Overview P&WC SMS Implementation Approach and Philosophy Governance / Management Structure Key SMS Components & Elements Implementation Status Lessons-learned P&WC PROPRIETARY INFORMATION 3 P&WC GLOBAL PRESENCE 45,000 engines, 9,300 operators and 195 countries Production Headquarters P&WC Service Centers Research and development Longueuil West Virginia Rzeszow Other Service Centers P&WC PROPRIETARY INFORMATION 4 P&WC GLOBAL CUSTOMER BASE Over 35 major aircraft OEM＊s Embraer Air Tractor Boeing Cessna Eclipse Epic Gulfstream Hawker Beechcraft Learjet MD Helicopters Piper Quest Aircraft Thrust Aicraft Sikorsky Bell Helicopter Textron Bombardier Aerospace Viking Air Pacific Aero Pilatus Agusta Dassault EADS Airbus ATR CASA PZL-Okecie Socata Eurocopter Piaggio Sikorsky PLZ-Mielec Harbin Chenghe NAL Xian Ilyushin Kazan MIL Tashkent P&WC PROPRIETARY INFORMATION 5 P&WC IN SERVICE (As of Sept 09) 539,470,000 total flight hours 24,000,000 flight hours per year 68,716 engines delivered 45,010 flying engines 31,566 flying aircraft 9,660 operators 199 countries 163 engine models P&WC PROPRIETARY INFORMATION 6 6 KEY BUSINESS SEGMENTS Corporate Military Regional Civil helicopters Aftermarket General aviation Cessna Citation XLS Dassault F7X ATR 72 AgustaWestland AW139 Bell 427 King Air C90GT Bombardier Q400 Embraer Super Tucano Pilatus PC-12 CASA C295 Customer First Centre Repair & Overhaul P&WC PROPRIETARY INFORMATION 7 P&WC HELICOPTER PRESENCE Bell 412 PT6T-3B/D EIS 1981 AgustaWestland AW139 PT6C-67C EIS 2004 AgustaWestland Koala PT6B-37A EIS 2001 Bell Agusta BA609 PT6C-67A EIS 2011 Eurocopter EC135 UH-1N EIS 1970 PW206B EIS 1996 MD900 PW206A EIS 1994 AgustaWestland Power PW206C EIS 1997 Kazan Ansat PW207K EIS 2003 Sikorsky S76D PW210 EIS 2010 Bell 427 PW207D EIS 2000 Bell 429 PW207D1 EIS 2009 AgustaWestland Grand PW207C EIS 2005 PT6C 1,600 每 2,100 shp PT6T/B 1,800 每 2,250 shp PW210 950 每 1,200 shp PW200 600 每 750 shp EC175 PT6C-67E EIS 2011 Sikorsky S76B PT6B-36A EIS 1985 In Development > 11,000 engines, 42 million hours, 600 operators P&WC PROPRIETARY INFORMATION 8 OUTLINE P&WC Overview P&WC SMS Implementation Approach and Philosophy Governance / Management Structure Key SMS Components & Elements Implementation Status Lessons-learned P&WC PROPRIETARY INFORMATION 9 P&WC SMS IMPLEMENTATION Approach & Philosophy P&WC: embraces the concept of SMS and has been actively working on implementation since 2004 is deploying a company-wide SMS that covers all functions and Transport Canada approval/certificates has incorporated proactive risk management processes consistent with SMS and UTC policies is leveraging many existing systems as foundation elements for the SMS P&WC PROPRIETARY INFORMATION 10 TCCA SMS Implementation Dates Updated: June 10, 2009 Forecast - November 2011 November 2011 Forecast - September 2011 Aircraft Certification Forecast - February 2010 February 2010 Forecast - December 2009 Approved Maintenance Organization* (AMO) (573) Forecast 每 December 2010 October 2010 Forecast - June 2010 Approved Manufacturers (561) P&WC is prepared for SMS initial certification phase I by Transport Canada of CAR 573 Approved Maintenance Organizations (AMOs) in February 2010 P&WC PROPRIETARY INFORMATION 11 TCCA Certificates Issued TO P&WC Design Approval Organization (DAO) AWM 505 CAR 511 Private Operator Certificate (POC) CAR 604 (CBAA) Approved Manufacturing Organization CAR 561 Approved Distribution Organization AWM 563 Approved Training Organization CAR 403 Approved Maintenance Organizations (2) CAR 573 Certificate Holder P&WC Corp. Corporate Aircraft and Flight Test Bed Corporate Aircraft Engines Engine / APU Type Certificates (Multiple) Approved Maintenance Organization CAR 573 P&WC PROPRIETARY INFORMATION 12 Transport Canada SMS Requirements 6 Components 17 Elements 1. Safety Management Plan 1.1 Safety Policy 1.2 Non-punitive SMS disciplinary policy 1.3 Roles, Responsibilities & Employee Involvement 1.4 Communication 1.5 Safety Planning, Objectives & Goals 1.6 Performance Measurement 1.7 Management Review 2. Document Management 2.1 Identification & Maintenance of Applicable Regulations 2.2 SMS Documentation 2.3 Records Management 6. Emergency Preparedness 5. Quality Assurance 4. Training 3. Safety Oversight 3.1 Reactive Processes 3.2 Proactive Processes 3.3 Investigation and Analysis 3.4 Risk Management CAR 106 每 Accountable Exec CAR 107 每 SMS Reqirements P&WC PROPRIETARY INFORMATION 13 P&WC SMS Governance Approach Manufacturing Produce to approved design Maintenance Maintain to approved design Approved Engine Design Establishes safe limits Core SMS elements (Manual & Procedures) ACE operating system Safety objectives & measurement Risk based safety decisions Accountable Executive SMS board SMS steering group P&WC PROPRIETARY INFORMATION 14 P&WC SMS Governance Structure SMS Accountable Executive SMS Board SMS Steering Group SMS Steering Group Chair Chief Engineer Customer Service Chief Engineer Product Integrity Manager Quality Systems Chief Engineer AW & Certification Manager C/S Ops QA & Eng SMS Implementation Team AMO St. Hubert, Lethbridge Flight Ops Design DAO Engineering Type Certificates Post Certification Production Engine Centres, IMO Manufacturing Training Private Operator St. Hubert, Mirabel Implementation Team Leaders SMS Board meets 4x yr SMS SG meets every month P&WC PROPRIETARY INFORMATION 15 P&WC SMS BOARD - Composition Certificate TCCA Reqm＊t PWC Position SMS Role SMS Board Role PWC Position SMS Board Core Executive AMO / Training CAR 573 / AWM 403 VP Customer Service AMO CAR 573 VP Operations Customer Service CAR 561 VP Operations AWM 563 Manufacturing Distribution CAR 511, AWM 505 CAR 604, VP Engineering CAR 573 DAO / Design Flight Ops POC AMO SMS Board Members 每 Responsible Executives Exec Responsible Alternate SMS Board Chair VP Quality SMS Impl＊n Senior VP Service Centres & Operations Accountable Executive Alternate SMS Board Chair Delegate Accountable Executive SMS Board Chair President P&WC PROPRIETARY INFORMATION 16 P&WC SMS BOARD Composition cont＊d＃. Chief Engineer, SMS Folder Management Customer Service Status SMS Folder Management Chief Engineer Product Integrity SMS Role SMS Board Role PWC Position Chief Engineer, AW & Certification SMS Implementation SMS Board Administrator J. Diamant Boustead Team Lead Manager, Quality Systems & Processes Linda Jankov SMS Board Role PWC Position SMS Board Members / Other VP Human Resources VP Finance VP Counsel VPs Marketing SMS Board Member SMS Board Members / Other Executives P&WC PROPRIETARY INFORMATION 17 SMS Policy signed by Accountable Executive provided to TCCA 01 January 2009 P&WC Safety Policy (SMS Element 1.1) P&WC PROPRIETARY INFORMATION 18 P&WC Non-Punitive Reporting Policy UTC Code of Ethics (SMS Element 1.2 ) P&WC PROPRIETARY INFORMATION 19 P&WC Non-Punitive Employee Reporting Systems DIALOG UTC OMBUDSMAN (SMS Element 1.2 ) P&WC PROPRIETARY INFORMATION 20 Transport Canada SMS Requirements 6 Components 17 Elements 1. Safety Management Plan 1.1 Safety Policy 1.2 Non-punitive SMS disciplinary policy 1.3 Roles, Responsibilities & Employee Involvement 1.4 Communication 1.5 Safety Planning, Objectives & Goals 1.6 Performance Measurement 1.7 Management Review 2. Document Management 2.1 Identification & Maintenance of Applicable Regulations 2.2 SMS Documentation 2.3 Records Management 6. Emergency Preparedness 5. Quality Assurance 4. Training 3. Safety Oversight 3.1 Reactive Processes 3.2 Proactive Processes 3.3 Investigation and Analysis 3.4 Risk Management CAR 106 每 Accountable Exec CAR 107 每 SMS Reqirements P&WC PROPRIETARY INFORMATION 21 P&WC Certificate Holder Safety Management CAR 107 Quality and Safety Management System Manual Certified by Accountable Executive DAPM Certified by VP Engineering DESIGN AWM 505 QPM Certified by VP Operations MANUFACTURING CAR 561 TPM Certified by VP Customer Service TRAINING AWM 403 MPM Certified by VP Customer Service Ops MAINTENANCE CAR 573 P&WC SMS Documentation Structure UTC Policy 45 Quality UTC Policy 53 Safety (SMS Component 2) P&WC PROPRIETARY INFORMATION 22 Transport Canada SMS Requirements 6 Components 17 Elements 1. Safety Management Plan 1.1 Safety Policy 1.2 Non-punitive SMS disciplinary policy 1.3 Roles, Responsibilities & Employee Involvement 1.4 Communication 1.5 Safety Planning, Objectives & Goals 1.6 Performance Measurement 1.7 Management Review 2. Document Management 2.1 Identification & Maintenance of Applicable Regulations 2.2 SMS Documentation 2.3 Records Management 6. Emergency Preparedness 5. Quality Assurance 4. Training 3. Safety Oversight 3.1 Reactive Processes 3.2 Proactive Processes 3.3 Investigation and Analysis 3.4 Risk Management CAR 106 每 Accountable Exec CAR 107 每 SMS Reqirements P&WC PROPRIETARY INFORMATION 23 P&WC SMS Implementation Safety Oversight Process Required Elements are based on existing P&WC systems & processes 每 Multiple data collection and management systems 每 ACE 每 Investigations / Analysis 每 Multiple Risk Analysis tools 每 Management reviews 每 Corrective Action Continued integration required to optimize to fully meet Phase IV intent Quality Escapes Design Escapes Engineering Action Engine Investigation Root Cause Implement Corrective Action Reliability Meetings Event Review Best Practices Future Designs In- Service Engine Event Screening (SMS Component 3) P&WC PROPRIETARY INFORMATION 24 P&WC Data Collection System and Sharing DEVELOPMENT/DESIGN •Enovia (Discrepancy system) MANUFACTURING •SAP (Quality Notifications) •Enovia (Audit, CAR) AFTERMARKET / FIELD •Enovia (Audit, CAR, field reports) •CMS (Event) •TRAC (Events & Reliability) •SAP-EIs (Repair Deviations) •RFEs (Repair Deviations) •WSDR (Service Difficulty Reports) P&WC PROPRIETARY INFORMATION 25 Tracking Reliability Aircraft Census (TRAC) P&WC＊s Field Experience Data Warehouse Configuration / Campaign Management Reliability IFSD / BUR Census Reporting Reliability theor y is the foundati on of rel iability engineering. For engineering purposes, reli abilityi s defined as: the probabilit yt hat a device will perform it s intended function during a specified period of time under stated conditions. Root Cause P&WC PROPRIETARY INFORMATION 26 Tracking Reliability Aircraft Census (TRAC) TRAC / SAS Reliability Analysts Statistical System Engineering Report Lab. Report Service Center Report Shop Report Tear Down Report UR Notification Warranty claim CMS Report Contact Reports OEM Reports Operator Reports Document storage Automated data feed TRAC database Reporting Shops, OEMs, FMP manual data feed Census, reliability, configuration Data extraction for analysis & decision making Reporting of issues, trends, reliability rates, etc. to Aviation Authorities, OEMs, & Operators. DATA ACTIVITY 72,800,000 Data points 690,600 Engine records 146,678 Aircraft records 185 Unique fields P&WC PROPRIETARY INFORMATION 27 MANAGING FLEET SAFETY Screening Criteria and Procedures Standardized Multiple Filtering of In-Service and Overhaul findings Statistically Based Assessments Utilize Industry-Accepted Practices (FAA / TCCA approved) Evaluate Unmitigated Risk and Corrective Action impacts Mitigate Risk through Fleet Campaign Plans Safety Review Prior to Release External to P&WC Engine Safety Criteria Appropriate to Type of Flight Operations Offshore / CAT A General Aviation Single Engine Regional / Civil Transport P&WC PROPRIETARY INFORMATION 28 Control System Benefits Full-Authority Digital Electronic Control system (FADEC) Reduced pilot workload Enhanced dispatch reliability Pilot training mode 每 OEI (twin engines application) Automated starting with over temperature protection Variable Nr governing Automatic limiting Power sharing State-Of-Art Diagnostics / Prognostics Engine run time Fractional cycle counting Creep count Engine Fault Code, Exceedance and Event monitoring Engine Performance HUMS capability Preventative Maintenance Flexible State of Art Diagnostics & Prognostics for HUMS Operator OEM PWC FADEC HUMS AC Systems Dedicated Website ECTM Files Fault Codes Transient Data GBS Output P&WC OEM Local Cell Phone Network Smart Software Internet DTU AC Systems P&WC Product Initiatives CONTROLS / DIAGNOSTICS & PROGNOSTICS P&WC PROPRIETARY INFORMATION 29 Transport Canada SMS Requirements 6 Components 17 Elements 1. Safety Management Plan 1.1 Safety Policy 1.2 Non-punitive SMS disciplinary policy 1.3 Roles, Responsibilities & Employee Involvement 1.4 Communication 1.5 Safety Planning, Objectives & Goals 1.6 Performance Measurement 1.7 Management Review 2. Document Management 2.1 Identification & Maintenance of Applicable Regulations 2.2 SMS Documentation 2.3 Records Management 6. Emergency Preparedness 5. Quality Assurance 4. Training 3. Safety Oversight 3.1 Reactive Processes 3.2 Proactive Processes 3.3 Investigation and Analysis 3.4 Risk Management CAR 106 每 Accountable Exec CAR 107 每 SMS Reqirements P&WC PROPRIETARY INFORMATION 30 P&WC SMS Implementation Communication General SMS awareness via PWC website and publications Teams involved in two day SMS Gap analysis workshops SMS Communication Plan under further development as part of SMS Implementation plan Training (SMS Component 4) SMS Module now part of 3 day Airworthiness and Certification Training Human Factors Training part of CAR / STD 573 Requirement for AMO SMS Training requirements by certificate to be further developed & delivered per SMS Implementation plan (SMS Element 1.4) P&WC PROPRIETARY INFORMATION 31 Consolidate & Develop Procedures 2008 2009 2010 2011 2012 SMS Manual AE Commit Statement Safety Policy Revised Implement Plan (All phases for all certificates) Gap Analysis SMS Board & Steering Group Oversight Reg in force Feb 2010 AMO Phase I Feb 2011 AMO Phase II Feb 2012 AMO Phase III Feb 2013 AMO Phase IV Dec 2010 Reg in force Manufacturing Phase I Nov 2011 Reg in force Certification Phase I Develop Plan TCCA SMS Implementation dates Regular meetings with TCCA to update SMS progress P&WC PROPRIETARY INFORMATION 32 Gap Analysis & Implementation Plan All required SMS elements reviewed Specific cross certificate teams to be formed to address identified gaps Management review and acceptance P&WC PROPRIETARY INFORMATION 33 P&WC SMS Implementation Lessons Learned and Benefits Specific measurement of cost and benefits of SMS implementation not currently available, although similar initiatives have showed tangible benefits in quality and safety related metrics (CoPQ＊s, Escapes) Certificates issued under CAR 561 and CAR 573, and AS9100 certification, addresses component 5 ※Quality Assurance§, and part of component 4 ※Training§ requirements Several existing systems (e.g., EH&S, Quality, ACE tools and processes) require integration within the enterprise-wide SMS framework Culture and communication are keys to success Benchmarking with similar companies provides knowledge transfer opportunity and best practice sharing Active participation in rulemaking and industry working groups has advanced understanding of SMS requirements P&WC PROPRIETARY INFORMATION 34 SUMMARY Extensive and diversified product line of small gas turbine engines and customers Continuous investment in technologies & products Global manufacturing and aftermarket presence Founded on the highest ethical standards Committed to product and service safety through implementation of a fully integrated SMS

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P&WC Safety Management System For International Helicopter Safety Symposium