雾锁航班 蓄势待飞
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 16pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">---</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 16pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">飞行部运行协调室抗击冻雾服务保障工作侧记<SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></B></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">航班延误，不仅考验着机组的技能和韧性，更检验着地面应急保障能力。</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">哪里有机组，哪里就有飞行部运行值班员<SPAN lang=EN-US>24</SPAN>小时为机组服务保障的声音。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial"></SPAN><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN lang=EN-US style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">27</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">日<SPAN lang=EN-US>19</SPAN>：<SPAN lang=EN-US>39</SPAN>分至<SPAN lang=EN-US>30</SPAN>日<SPAN lang=EN-US>11</SPAN>：<SPAN lang=EN-US>30</SPAN>分，</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">乌鲁木齐机场<SPAN style="COLOR: black">浓雾锁住了航班，也阻断了旅客回家的航程，却隔不断运行协调室值班人员与机组“亲如一家”的</SPAN></SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">真情。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">走进飞行部运行协调室，就有一种“</SPAN><SPAN style="FONT-FAMILY: 仿宋_GB2312; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体; mso-hansi-font-family: 宋体">黑云</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-font-kerning: 0pt; mso-bidi-font-family: 宋体">压城城欲摧、不畏浮云遮望眼”的激烈情景</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">场面，真叫人感受到什么是“呵护”安全的情怀，什么是“守望”机组的真情！<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">瞧，电话铃声此起彼伏、对讲机里对答频频、<SPAN lang=EN-US>VHF</SPAN>无线电台通讯繁忙……<SPAN lang=EN-US>“</SPAN>喂<SPAN lang=EN-US>!</SPAN>李机长你好！我是运行室<SPAN lang=EN-US>,</SPAN>您接的<SPAN lang=EN-US>6987</SPAN>因乌鲁木齐大雾起飞延误，预计长沙落地时间是<SPAN lang=EN-US>16:00,</SPAN>请机组注意到场时间<SPAN lang=EN-US>,</SPAN>再见！<SPAN lang=EN-US>”</SPAN>；<SPAN lang=EN-US>“</SPAN>知道了！谢谢运行室！<SPAN lang=EN-US>”“6676</SPAN>落地后调配机组连飞<SPAN lang=EN-US>6679/80</SPAN>航班，起飞间<SPAN lang=EN-US>13</SPAN>：<SPAN lang=EN-US>00</SPAN>，已通知配机组热餐。<SPAN lang=EN-US>”“</SPAN>收到<SPAN lang=EN-US>6676</SPAN>，谢谢运行室！<SPAN lang=EN-US>”</SPAN>；<SPAN lang=EN-US>“</SPAN>沈师傅，<SPAN lang=EN-US>6001</SPAN>机组订<SPAN lang=EN-US>15</SPAN>点<SPAN lang=EN-US>‘</SPAN>空勤餐厅<SPAN lang=EN-US>’</SPAN>发车，<SPAN lang=EN-US>6910</SPAN>靠<SPAN lang=EN-US>16</SPAN>号廊桥，请接机组。<SPAN lang=EN-US>”“</SPAN>明白！谢航务！<SPAN lang=EN-US>”</SPAN>；<SPAN lang=EN-US>“6011/2</SPAN>飞机故障延误原机组衔接不上，更换机组请更新任务和机组申报单<SPAN lang=EN-US>……”<o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">面对新疆分公司乌鲁木齐出港航班大面积延误、取消、备降</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">（其中</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">延误约<SPAN lang=EN-US>108</SPAN>班次，取消约<SPAN lang=EN-US>141</SPAN>班次；外站备降约<SPAN lang=EN-US>36</SPAN>班次、取消约<SPAN lang=EN-US>170</SPAN>班次），导致运行系统不灵，机组信息全靠人工梳理与跟踪，这给机组调配工作带来巨大的困难。飞行运行协调室有四部电话，每天平均处理值班电话<SPAN lang=EN-US>900</SPAN>多个，最高记录竟达<SPAN lang=EN-US>1800</SPAN>多个。当航班不正常时，电话更是应接不暇，经常是放下这部接那部，值班员戏称自己接打电话时像<SPAN lang=EN-US>“</SPAN>八爪鱼<SPAN lang=EN-US>”</SPAN>。值班员个个练就一身<SPAN lang=EN-US>“</SPAN>坐功<SPAN lang=EN-US>”</SPAN>，看一下工作台下的木地板，已被双脚磨出的痕迹凹陷可鉴。“双脚踏实地，一腚到天明”这是苏伯蓉主任对运行协调工作上<SPAN lang=EN-US>“</SPAN>坐功<SPAN lang=EN-US>”</SPAN>的风趣总结。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">在连续日夜奋战中，苏主任、裘春雷副主任与值班员，采取“盯航班、盯机组、发信息、卡天气标准、争取机组最佳进出港时机……<SPAN lang=EN-US>27</SPAN>日<SPAN lang=EN-US>,</SPAN>值班室里录音电话系统显示一天接打了<SPAN lang=EN-US>1900</SPAN>多个电话，<SPAN lang=EN-US>28</SPAN>日接打了<SPAN lang=EN-US>2000</SPAN>个电话，到<SPAN lang=EN-US>29</SPAN>日接打电话超过了系统设计容量。记得当时值班员李浩亮连续两天两夜未合眼，嗓子是沙哑的，嘴角起着血泡。陈岩为了<SPAN lang=EN-US>24</SPAN>小时坚守岗位，因爱人驻外过夜飞行，她只好将两岁的儿子交给邻居照管。张海燕通宵值班，因头疼厉害只好靠吃药缓解并坚持工作。王桂香临近退休仍不言放弃加班到天亮。年轻飞行员李善辉在值班中深有体会地说：“为了公司航班运行正常，运行协调室人员经常是连轴转，个个都能‘全天候’值班，无论白天黑夜或节假日”。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">或许在每个飞行员人心目中，运行协调室是安全飞行的“前哨”与“守望台”。正因有</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">如歌的平凡、琐碎与繁忙，有执着的语言、数字与功夫，才使运行协调人员变得更富有朝气有魅力。尤其运行协调室她们，</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">铿锵玫瑰，晶莹有光，然而平常人并不觉其光耀、且藏技于真。</SPAN><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">她们用女性细腻和热情、坚韧与辛劳，与改飞后的老飞行员及新来的新飞行员一起，精心协调航班任务，专心监控飞行机组任务，细心检查核对人员信息，热心发布安全运行信息。当看到她们拨打电话时能敲出计算机键盘上的指法，当听到话筒里穿来干脆而恬静的声音，当空勤人员手机上收到<SPAN lang=EN-US>“</SPAN>提醒你有飞行任务请做好网上准备<SPAN lang=EN-US>”</SPAN>、“所有在疆内以及敦煌备降的机组进场”、“请<SPAN lang=EN-US>685T</SPAN>、<SPAN lang=EN-US>694V</SPAN>、<SPAN lang=EN-US>694X</SPAN>、<SPAN lang=EN-US>696V</SPAN>、<SPAN lang=EN-US>696Z</SPAN>机组进场<SPAN lang=EN-US>”</SPAN>、“请所有飞行员在<SPAN lang=EN-US>23</SPAN>：<SPAN lang=EN-US>30</SPAN>以电话方式重新确认个人航班”、“本场天气已转好，所有航班全部进场，请机组相互转告”等短信时，有一种巾帼不让须眉之势，让机组成员在千里之遥备感机组与运行协调室“亲如一家”的真情。<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><SPAN style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-bidi-font-family: Arial">南航新疆分公司<SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 华文中宋; mso-bidi-font-family: Arial">文：王旭 苏伯蓉 李浩亮<SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN></SPAN>图<SPAN lang=EN-US>/</SPAN>赵新强<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
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