航空公司术语 Airline Terminology
**** Hidden Message *****Working as cabin crew you will notice that there is a common aviation language used within the airline industry. In this module you will learn new phrases, abbreviations and terms used.
Time
The airline industry use the 24 hour clock in all timetables, rosters, departure times etc. The 24 hour clock is used so people don't mix up A.M. and P.M. times. A.M. is everything between midnight and noon; P.M. is everything between noon and midnight. Whilst working as a cabin crew member you need to be confident and fully conversant using this time method. Here is how the 24 hour clock works:
All the P.M. times are the larger numbers on the top in red and all the A.M. times are the smaller numbers on the bottom in blue. Another easy way to remember the time in a 24 hour clock is to add the
P.M.
time to 12. For example it is 2 P.M. so by adding 2 to 12 = 14. The time in a 24 hour clock at 2
P.M.
is 1400.
Phonetic Alphabet
English is used as an international flying language. Because some of the letters in the English language sound familiar to each other, it was recognised that an alphabet of words rather then sounds was needed.
A Alpha
B Bravo
C Charlie
D Delta
E Echo
F Foxtrot
G Golf
H Hotel
I India
J Juliette
K Kilo
L Lima
M Mike
N November
O Oscar
P Papa
Q Quebec
R Romeo
Cabin Crew Ticket Diploma – Module 11 - 1 -
S Sierra
T Tango
U Uniform
V Victor
W Whiskey
X X-Ray
Y Yankee
Z Zulu
Definition of aviation terms and words
Aeroplane – means an engine-driven fixed wing aircraft heavier than air that is supported in flight by the dynamic reaction of the air against its wings.
Aft - The rear of an aircraft
Aircraft Flight Manual (AFM) - A JAA approved document that contains information required to operate the aircraft at the level of safety established by the aircrafts certification basis.
Aircraft Operating Manual (AOM) - The part of the operations manual describing in detail the characteristics and operation of the aircraft and its systems.
Aircraft – Means a machine that can derive support in the atmosphere from the reactions of the air other than the reactions of the air against the earth’s surface.
Air Operator Certificate (AOC) – A certificate authorising an operator to carry out specified commercial air transport operations.
Alternate Airport – Means an airport at which an aircraft may land if a landing at the intended airport becomes inadvisable.
Auxiliary Power Unit (APU) - means any gas turbine-powered unit delivering rotating shaft power, compressor air, or both which is not intended for direct propulsion of an aircraft.
Base - The airport at which you are based
Belly Landing – Is a landing without the main landing-gear extended.
Block – Is a series of flights away from base
Briefing – Is an information-meeting, e.g. prior to flight.
Bulkhead – Is a partition or wall divider.
Cabin Crew Member – A crew member required by JAR-OPS to be carried on a flight for the purpose
of performing duties assigned by the operator or the commander, in the interest of the safety of passengers, but who is not a flight crew member. Captain – Old terminology for Commander
Commander – The pilot designated by the operator to be in command of the aircraft. Co-pilot – A member of the flight crew acting in any piloting capacity, other than as pilot-in-command or commander.
Commercial Air Transportation – Means the transportation by air of passengers, cargo or mail for remuneration or hire. Crew Member – Means a person assigned to perform duty in an aircraft during flight time.
Cabin Crew Ticket Diploma – Module 11
Debriefing – Is a meeting e.g. after flight, to summarise what has happened.
De-fuel -Taking fuel off the aircraft.
De-icing – Is a process of snow and ice removal from aircraft.
Demo – Is a safety demonstration on board aircraft.
Ditching – Is landing on water.
Doghouse – Is a compartment located under/behind certain cabin crew seat areas.
Emergency Position – is the same as assigned duty station.
Exit Row – Is seating adjacent to emergency exits.
Ferry – Is a position flight, a flight without passengers. Ferry flights may be conducted with the
minimum crew and reduced airworthiness as permitted by the ICAA (Ferry Permit).
Fuel Jettison – Same as fuel dumping, process of removal of excess fuel from aircraft.
First Aid Oxygen – Means the additional oxygen provided for the use of passengers, who do not
satisfactorily recover following subjection to excessive cabin altitudes, during which they had been
provided with supplemental oxygen.
Flight Crew Member – Means a pilot, system panel operator (flight engineer), or flight navigator
assigned to duty in an aircraft during flight time.
Galley – Is an area where food or beverage is prepared on board aircraft.
Gashbag - Rubbish bag
Impact – Is a collision, force exerted by one object when striking against another.
Infant – Is a child under 2 years of age.
Jet-way/Air-bridge – Is a retractable boarding system.
Lay-over/Stop-over – Is a period when crew rests at destination.
Overhead Bin/Locker – Is a stowage compartment for passengers’ hand-luggage over passengers’
seats.
Passenger Manifest – Is a list of all passengers on board aircraft.
Pilot in Command – Means the pilot responsible for the operation and safety of an aircraft during flight
time.
Protective Breathing Equipment – Means breathing equipment for protection against smoke, fumes
and other harmful gases.
Push-Back – Is when aircraft is moved back from gate by a truck.
Runway – Is where the aircraft takes off and lands.
Sector – Is one part segment of the flight, also called “leg”
Self-help Exits – Exits that passengers might have to open unassisted, such as over-wing exits.
Senior Cabin Crew Member – is nominated whenever more than one cabin crew member is assigned. The Senior Cabin Crew Member shall have responsibility to the commander for the conduct and co-ordination of cabin safety and emergency procedure(s) specified in the FOM.
Cabin Crew Ticket Diploma – Module 11
Silent Review – Is a personal review of evacuation duties prior to take-off and landing.
Slot Time – Is official departure time allocated.
Supplemental Oxygen – Means the additional oxygen required to protect each occupant against the
adverse effects of excessive cabin altitude and to maintain acceptable physiological conditions.
Tarmac – Is the area where the aircrafts are parked.
Taxi – Is when the aircraft moves on ground.
Torching – Is when an engine or APU is exhausting fire or smoke upon starting of engines.
Abbreviations
ABP Able Bodied Persons JAR Joint Aviation Requirements
AC Alternate Current P/A Public Announcement System
ADHOC Flights Not Rostered, Last Minute, Standby PAX Passengers
AFM Aircraft Flight Manual PBE Protective Breathing Equipment
AOG Aircraft On Ground PRM Persons With Reduced Mobility
AOM Aircraft Operating Manual PTA Prepaid Ticket Advice
APU Auxiliary Power Unit SCCM Senior Cabin Crew Member
ATA Actual Time Of Arrival SOP Standard Operating Procedure
ATC Air Traffic Control SPML Special Meal
ATD Actual Time of Departure TBA To Be Advised
ATS Air Traffic Services TM Training Manual
CCM Cabin Crew Member UNMIN Unaccompanied Minor
CAM Cabin Manual VIP Unaccompanied Minor
CAO Cargo Aircraft Only WCHR Wheelchair
CRM Emergency Locator Transmitter XBAG Excess Baggage
CGO Cargo
ELT Emergency Locator Transmitter
ETA Estimated Time Of Arrival
ETD Estimated Time Of Departure
FAK First Aid Kit
FOM Flights Operation Manual
FWD Forward
ID Identification Card, Issued by Company/Airport Authorities
IATA International Air Transport Association
ICAO International Civil Aviation Organisation
JAA Joint Aviation Authorities
Cabin Crew Ticket Diploma – Module 11
Airport Codes
Airport codes are very important to understand whilst working as cabin crew, you will however learn these as you go along. To help you on your way in remembering some of the airport codes you may come across here is a list from popular airports both in the UK and overseas.
Cabin Crew Ticket Diploma – Module 11
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