Flight Attendant Manual 737/300/400/500
0.0 Preface -Title Page737-300/400/500
Flight Attendant Manual
The Boeing Company
Copyright © 2000
The Boeing Company
All Rights Reserved
Document Number D6-27370-3/4/500-FAM-TBC
January 18, 2000
Revision Number: 1
Revision Date: December 26, 2003
December 26, 2003
Copyright Information
Boeing claims copyright in each page of this document only to the extent that the
page contains copyrightable subject matter. Boeing also claims copyright in this
document as a compilation and/or collective work.
The right to reproduce, distribute, display, and make derivative works from this
document, or any portion thereof, requires a license from Boeing. For more
information, contact The Boeing Company, P.O. Box 3707, Seattle, Washington
98124.
Boeing 707, 717, 727, 737, 747, 757, 767, 777, DC-8, DC-9, DC-10, MD-10,
MD-11, MD-80, MD-90, BBJ, Boeing Business Jet, the Boeing logo symbol, and
the red-white-and-blue Boeing livery are all trademarks owned by The Boeing
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connection with this document or otherwise.
December 26, 2003
737 Flight Attendant Manual
Table of Contents Chapter 0
Copyright © The Boeing Company. See title page for details.
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0.0 Table of Contents-Table of Contents
Airplane Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1
Principal Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.4
Auxiliary Power Unit (APU) . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5
Electrical Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5
Air Conditioning and Pressurization . . . . . . . . . . . . . . . . . . . 1.10.6
Passenger Cabin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Cabin Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Galleys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Lavatories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Passenger Overhead Stowage Bins . . . . . . . . . . . . . . . . . . 1.10.6
Closets and Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Passenger and Attendant Seating . . . . . . . . . . . . . . . . . . . 1.10.7
Cabin Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.8
Passenger Service Units and Emergency Oxygen . . . . . . 1.10.11
Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.1
Forward Attendant Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.2
Airstairs Panel and Controls . . . . . . . . . . . . . . . . . . . . . . . 2.10.3
Aft Attendant Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.4
Music – Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.5
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.1
Cabin Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.1
Ceiling Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.1
Window Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.1
Entry Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.2
Reading Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.3
Lavatory Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.3
Work Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.3
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Galley Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.3
Airstair Tread Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.3
Emergency Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.4
Emergency Lights - Interior . . . . . . . . . . . . . . . . . . . . . . . . 3.10.6
Flashlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.10.7
Emergency Lights - Exterior . . . . . . . . . . . . . . . . . . . . . . . 3.10.7
Interior and Exterior Emergency Lights . . . . . . . . . . . . . . 3.10.8
Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.1
Cabin Interphone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.1
Cabin Interphone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.1
Interphone and Passenger Address Controls . . . . . . . . . . . 4.10.2
Passenger Address System . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.4
Passenger Address Announcements . . . . . . . . . . . . . . . . . 4.10.4
Making PA Announcements . . . . . . . . . . . . . . . . . . . . . . . 4.10.4
Passenger Call System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.5
Lavatory Call System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.6
Master Call Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.6
Passenger Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10.7
Lavatories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.1
Lavatory Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.2
Lavatory Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.4
Lavatory Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.5
Lavatory Water System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.7
Water Supply Selector Valve . . . . . . . . . . . . . . . . . . . . . . . 5.10.8
Lavatory Waste System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.9
Lavatory Smoke Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.9
Lavatory Fire Extinguishing System . . . . . . . . . . . . . . . . . . . 5.10.10
Lavatory Temperature Indicator . . . . . . . . . . . . . . . . . . . . 5.10.10
Lavatory Non-Normals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.11
Lavatory Sink Water Faucet Fails to Shut Off . . . . . . . . . 5.10.11
Toilet Flooding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10.11
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Toilet Flush System Blockages . . . . . . . . . . . . . . . . . . . . 5.10.11
Galleys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.1
Galley Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.2
Galley Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.5
Galley Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.5
Galley Water System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.5
Galley Waste System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.5
Galley Non-Normals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.10.6
Galley Sink Drain Blockages . . . . . . . . . . . . . . . . . . . . . . 6.10.6
Galley Water Fails to Shut Off . . . . . . . . . . . . . . . . . . . . . 6.10.6
Doors, Slides and Emergency Exits . . . . . . . . . . . . . . . . . . . . . . 7.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.1
Entry Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.1
Dedicated Assist Space . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.1
Entry Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.2
Red Warning Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.3
Emergency Evacuation Routes . . . . . . . . . . . . . . . . . . . . . 7.10.4
Overwing Escape Hatches . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.5
Flight Deck Number 2 Windows . . . . . . . . . . . . . . . . . . . . 7.10.8
Flight Deck Evacuation . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.8
Evacuation Slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.9
Evacuation Slide Deployed . . . . . . . . . . . . . . . . . . . . . . . 7.10.10
Evacuation Slides Deployed . . . . . . . . . . . . . . . . . . . . . . 7.10.11
Slide Length and Width/Doorsill Height . . . . . . . . . . . . . 7.10.12
Flight Deck Security Door . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.13
Normal Flight Deck Access . . . . . . . . . . . . . . . . . . . . . . 7.10.14
Flight Deck Emergency Access Panel . . . . . . . . . . . . . . . 7.10.15
Doors - Normal Operation (Inside) . . . . . . . . . . . . . . . . . . . 7.10.16
Doors - Normal Operation (Outside) . . . . . . . . . . . . . . . . . . 7.10.17
Forward Airstairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.10.18
Interior and Exterior Controls . . . . . . . . . . . . . . . . . . . . . 7.10.18
Forward Airstairs Operation . . . . . . . . . . . . . . . . . . . . . . 7.10.19
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Doors Non-Normal Operation (Inside) . . . . . . . . . . . . . . . . . 7.10.23
Emergency Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.1
Emergency Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . 8.10.2
Emergency Equipment Locations . . . . . . . . . . . . . . . . . . . . . . 8.10.3
Oxygen Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.6
Passenger and Flight Attendant Oxygen . . . . . . . . . . . . . . 8.10.6
Portable Oxygen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.6
Preflight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.7
Normal Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.7
Protective Breathing Equipment (Smoke Hoods) . . . . . . . . . . 8.10.8
Fire Extinguishers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.8
Fire Extinguisher Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.8
Water Fire Extinguishers . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.9
Halon Fire Extinguishers . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.11
Emergency Locator Transmitter . . . . . . . . . . . . . . . . . . . . . . 8.10.13
Miscellaneous Emergency Equipment . . . . . . . . . . . . . . . . . 8.10.13
Non-Normal Situation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . 9.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.1
Fire Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.1
General Cabin Fire Fighting . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.1
Specific Cabin Fire Fighting . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.3
Lavatory Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.3
Coat Closet Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.3
Galley Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.4
Smoke Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.4
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.1
Emergency Evacuation Guideline . . . . . . . . . . . . . . . . . . . . . . 9.20.2
Initiate Evacuation: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.2
If Exit Is Usable: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.2
If Exit Not Usable: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.3
Flight Attendants Not Assigned To An Exit: . . . . . . . . . . . 9.20.5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.1
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Ditching Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.1
Initiate Evacuation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.2
Use Of Forward Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.2
Use Of Overwing Exits . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.3
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.10.1
Portable Electronic Devices . . . . . . . . . . . . . . . . . . . . . . . . . 10.10.1
Approved Electronic Devices . . . . . . . . . . . . . . . . . . . . . 10.10.1
Non-Approved Electronic Devices . . . . . . . . . . . . . . . . . 10.10.2
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Preface Chapter 0
Introduction Section 1
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 0.1.1
0.1 Preface-Introduction
Foreword
The material in this publication provides introductory information about the
Boeing airplane and is to be used as a reference manual.
It must be understood that the material is not intended, in any way, to replace
official engineering drawings, documents, and handbooks for the airplane. It is
suggested that appropriate sections of the Flight Crew Operations Manual and
Airplane Flight Manual be consulted to supplement the material contained in this
publication.
Warnings, Cautions and Notes
The following levels of written advice are used throughout the manual:
WARNING: An operating procedure, technique, etc., which may result in
personal injury or loss of life if not carefully followed
CAUTION: An operating procedure, technique, etc., which may result in
damage to equipment if not carefully followed.
Note: An operating procedure, technique, etc., considered essential to
emphasize. Information contained in notes may also be safety related.
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Introduction
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Preface Chapter 0
Revision Record Section 2
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 0.2.1
0.2 Preface-Revision Record
Revision Transmittal Letter
To: All holders of The Boeing Company 737 Flight Attendant Manual, Boeing
Document Number D6-27370-737-3/4/500-FAM-TBC.
Subject: Flight Attendant Manual Revision.
This revision reflects the most current information available to The Boeing
Company 45 days before the subject revision date. The following revision
highlights explain changes in this revision. General information below explains
the use of revision bars to identify new or revised information.
Revision Record
General
The Boeing Company issues flight attendant manual revisions to provide new or
revised procedures and information.
The revision date is the approximate date the manual is approved for printing. The
revision is mailed a few weeks after this date.
Formal revisions include a Transmittal Letter, a new Revision Record, Revision
Highlights, and a current List of Effective Pages. Use the information on the new
Revision Record and List of Effective Pages to verify the flight attendant manual
content.
Pages containing revised technical material have revision bars associated with the
changed text or illustration. Editorial revisions (for example, spelling corrections)
may have revision bars with no associated highlight.
The Revision Record should be completed by the person incorporating the
revision into the manual.
Filing Instructions
Consult the List of Effective Pages (0.3). Pages identified with an asterisk (*) are
either replacement pages or new (original) issue pages. Remove corresponding
old pages and replace or add new pages. Remove pages that are marked
DELETED; there are no replacement pages for deleted pages.
No. Revision Date Date
Filed
No. Revision Date Date
Filed
0 January 18, 2000 01 December 26, 2003
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Revision Record
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0.2.2 D6-27370-737-3/4/500-FAM-TBC
Be careful when inserting changes not to throw away pages from the manual that
are not replaced. Using the List of Effective Pages (0.3) can help determine the
correct content of the manual.
Revision Highlights
This section (0.2) replaces the existing section 0.2 in your manual.
Throughout the manual, airplane effectivity may be updated to reflect coverage as
listed on the Preface - Model Identification page, or to show service bulletin
airplane effectivity. Highlights are not supplied.
This manual is published from a database; the text and illustrations are marked
with configuration information. Occasionally, because the editors rearrange the
database markers, or mark items with configuration information due to the
addition of new database content, some customers may receive revision bars on
content that appears to be unchanged. Pages may also be republished without
revision bars due to slight changes in the flow of the document.
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Preface
List of Effective Pages
Chapter 0
Section 3
* = Revised, Added, or Deleted
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Page Date
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* Title Page December 26, 2003
* Copyright December 26, 2003
* 0.TOC.0.1-6 December 26, 2003
Preface
* 0.1.1-2 December 26, 2003
* 0.2.1-2 December 26, 2003
* 0.3.1-2 December 26, 2003
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Page Date
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* 3.10.1-10 December 26, 2003
* 4.10.1-8 December 26, 2003
* 5.10.1-12 December 26, 2003
* 6.10.1-6 December 26, 2003
* 7.10.1-24 December 26, 2003
* 8.10.1-14 December 26, 2003
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* 9.20.1-6 December 26, 2003
* 9.30.1-4 December 26, 2003
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Airplane Description Chapter 1
Airplane Description Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 1.10.1
1.10 Airplane Description-Airplane Description
Overview
This chapter provides a general description of the airplane
Model: Boeing 737-300
Engines: CFM 56-3
rated at up to 20,000 pounds of thrust per
engine
Takeoff Weight: 124,500 pounds/56,400 kilograms
Range: 2,100 nautical miles
Speed: 435 knots (.8 mach)
Maximum Operating Altitude: 37,000 feet
Passenger Seating Capacity: 148 Total
148 Tourist Class
Crew: 1 Captain
1 First Officer
up to 4 flight attendants
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Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
1.10.2 D6-27370-737-3/4/500-FAM-TBC
Model: Boeing 737-400
Engines: CFM 56-3
rated at up to 22,000 pounds of thrust per
engine
Takeoff Weight: 138,500 pounds/62,800 kilograms
Range: 2,700 nautical miles
Speed: 447 knots (.8 mach)
Maximum Operating Altitude: 37,000 feet
Passenger Seating Capacity: 140 Total
8 First Class
132 Tourist Class
Crew: 1 Captain
1 First Officer
up to 5 flight attendants
Model: Boeing 737-500
Engines: CFM 56-3
rated at up to 18,500 pounds of thrust per
engine
Takeoff Weight: 115,500 pounds/52,400 kilograms
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 1.10.3
Range: 2,700 nautical miles
Speed: 447 knots (.745 mach)
Maximum Operating Altitude: 37,000 feet
Passenger Seating Capacity: 108 Total
8 First Class
100 Tourist Class
Crew: 1 Captain
1 First Officer
up to 4 flight attendants
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
1.10.4 D6-27370-737-3/4/500-FAM-TBC
Principal Dimensions
105'-7"
(32.18m)
40'-10"
(12.45m)
13'-2"
(4.01m)
36'-6"
(11.13m)
17'-2"
(5.23m)
94'-9" (28.88m)
41'-8" (12.70m)
36'-4" (11.07m)*
97'-9" (29.79m)*
* 737-500
737-300/500
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 1.10.5
Auxiliary Power Unit (APU)
An APU is mounted in the tail of the airplane. The APU is a gas turbine engine
capable of operating both in the air and on the ground. On the ground, the APU
provides the electrical power and bleed air necessary to operate the airplane
systems if external ground services are not available. In flight, the APU is capable
of serving as a back-up for the engine bleed air system up to 17,000 feet.
Electrical Power
The electrical power system supplies 115 volt AC and 28 volt DC electrical power
to the airplane. On the ground, power can also be provided by the APU or by
external power carts. If the electrical system loses one or more generators,
electrical power on the galleys is removed automatically.
(35.22m)
115'-7"
(14.27m)
46'-10"
41'-8" (12.70m)
94'-9" (28.88m)
(5.23m)
17'-2"
(11.13m)
36'-6"
(4.01m)
13'-2"
737-400
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
1.10.6 D6-27370-737-3/4/500-FAM-TBC
Air Conditioning and Pressurization
Normally, bleed air for air conditioning and pressurization is supplied by the
engines. The APU can also be used to supply bleed air. Cabin temperature is
controlled by the flight deck. Temperature is controlled separately for the flight
deck and for the passenger cabin.
Passenger Cabin
Cabin Doors
The passenger cabin is served by two entry doors, located forward and aft on the
left side of the airplane. They are plug type doors that open inward, then swing
outward. The forward entry door is spring-assisted for easier opening. The
forward and aft service doors are located on the right side of the airplane.
Galleys
The galleys have provisions for storing and preparing food and beverages.
Removable containers, which insert and latch into the galley walls, are used for
replenishment of supplies, food, beverages, and waste storage. The galleys are
equipped with electrical power and water services.
Lavatories
Each lavatory contains a toilet, wash basin, mirror, and all the necessary vanity
items and disposal units. Some of the lavatories have diaper changing tables and
handicap provisions. The lavatories contain two oxygen masks which deploy
automatically during cabin depressurization. Ventilation is provided for each
lavatory and air exhausts through overboard vents.
Passenger Overhead Stowage Bins
Overhead stowage bins running the length of the cabin accommodate blankets,
pillows, and carry-on items. Emergency equipment may also be stored in the bins.
Each bin has a placard stating its maximum weight capacity.
Closets and Partitions
Closets include a coat rod, emergency equipment stowage and space for flight
attendant stowage. Some partitions have literature pockets.
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 1.10.7
Passenger and Attendant Seating
Passenger Seating
(737-300) Accommodations are provided for 148 tourist class passengers.
(737-400) Accommodations are provided for 132 tourist class and 8 first class
passengers. (737-500) Accommodations are provided for 100 tourist class and 8
first class passengers. Each seat has its own reading light and reading light control
switch located in the PSU. There is one attendant call switch and call light
installed at each PSU.
Flight Attendant Seating
The flight attendant seats automatically return to the stowed position when
unoccupied. A combination seat belt/shoulder harness and a padded head rest are
installed in the seat. The harness functions as an inertia restraint device and
retracts into a stowed position when not in use. The seats have an adjustable
shoulder harness with a single-point release from a single buckle. The buckle has
a release plate that must be moved through 90 degrees for release to occur.
WARNING: Under turbulent air conditions where rapid airplane
movement is expected, failure to firmly connect and properly
adjust the flight attendant seat belt and shoulder harness
(where available) may result in personal injury.
Flight Attendant Stations
Flight attendant stations are located at the forward and aft passenger entry doors,
and include an attendant panel, attendant work lights, handset, and a seat or seats.
Designated emergency equipment and a service unit containing oxygen masks are
located at each flight attendant station. For details, refer to Chapter 8, Emergency
Equipment.
December 26, 2003
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Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
1.10.8 D6-27370-737-3/4/500-FAM-TBC
Cabin Layout
A = Attendant Seat (4)
• = Handsets (2)
AA•
AA•
737-300
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 1.10.9
A = Attendant Seat (5)
• = Handsets (2)
AA•
AA•
A
737-400
December 26, 2003
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Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
1.10.10 D6-27370-737-3/4/500-FAM-TBC
A = Attendant Seat (4)
• = Handsets (2)
AA•
AA•
737-500
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 1.10.11
Passenger Service Units and Emergency Oxygen
The passenger service units are located in the bottom of the overhead bins in the
passenger cabin. Each unit has a reading light and switch for each seat, an
attendant call light, a FASTEN SEAT BELT and NO SMOKING indicators, and
a seat locator sign.
Passenger oxygen masks are located in overhead modular compartments. One
chemical oxygen generator is installed in each passenger service unit, four masks
are installed in each passenger service unit. Each lavatory is equipped with two
oxygen masks. Oxygen is available for approximately 12 minutes.
The system activates automatically if cabin altitude exceeds 14,000 feet. If a group
of masks fail to drop, the mask compartment can be released manually.
The system can be manually activated by the flight crew at any altitude by pushing
the passenger oxygen switch. Masks drop from stowage and a continuous flow of
oxygen is initiated when a mask is pulled. Pulling on one mask causes oxygen
flow to all masks.
December 26, 2003
737 Flight Attendant Manual
Airplane Description -
Airplane Description
Copyright © The Boeing Company. See title page for details.
1.10.12 D6-27370-737-3/4/500-FAM-TBC
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December 26, 2003
737 Flight Attendant Manual
Control Panels Chapter 2
Control Panels Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 2.10.1
2.10 Control Panels-Control Panels
Overview
This chapter provides a general description of the various control panels located
throughout the passenger cabin.
The circled numbers adjacent to the panels refer to the chapter where a description
and any specific information may be found.
December 26, 2003
737 Flight Attendant Manual
Control Panels -
Control Panels
Copyright © The Boeing Company. See title page for details.
2.10.2 D6-27370-737-3/4/500-FAM-TBC
Forward Attendant Panel
CEILING
DIM
BRT
WORK
SERVICE
GROUND ENTRY
ON ON
OFF OFF OFF
BRT
DIM
BRT
DIM OFF
NIGHT
WINDOW
OFF
RESET ATTENDANT CAPTAIN
CALL SYSTEM
LIGHTS
3
3
4
4
3
4
December 26, 2003
737 Flight Attendant Manual
Control Panels -
Control Panels
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 2.10.3
Airstairs Panel and Controls
7
3
2 LOWER LADDER MUST
CAUTION BEFORE RETRACTING
RETRACTION
POSITION DURING
LATCH IN FOLDED
EXTEND
1 STOW HANDRAIL EXTENSION
AIRSTAIR
OPERATION
EXTERIOR
NORMAL STANDBY
RETRACT
7
Above forward entry door
Below and aft of
forward entry door
RETRACT
NORMAL STANDBY
RETRACT
EXTEND
ON
OFF
AUTO
AIRSTAIR
EXTEND
FWD AIRSTAIR
LIGHTS
STAIRS
OPERATING
December 26, 2003
737 Flight Attendant Manual
Control Panels -
Control Panels
Copyright © The Boeing Company. See title page for details.
2.10.4 D6-27370-737-3/4/500-FAM-TBC
Aft Attendant Panel
WORK
ENTRY
CAPTAIN ATTENDANT RESET
CALL SYSTEM
LIGHTS
EMER EXIT
NORM
ON
BRT
DIM
OFF
BRT
DIM
OFF
4
3
3
December 26, 2003
737 Flight Attendant Manual
Control Panels -
Control Panels
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 2.10.5
Music – Announce
READY
MUSIC
STOP START
0
9 8 7
6 5 4
3 2 1
2 1
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Control Panels -
Control Panels
Copyright © The Boeing Company. See title page for details.
2.10.6 D6-27370-737-3/4/500-FAM-TBC
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December 26, 2003
737 Flight Attendant Manual
Lighting Chapter 3
Lighting Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 3.10.1
3.10 Lighting-Lighting
Overview
This chapter provides a description of cabin lighting, and interior and exterior
emergency lighting.
Cabin Lighting
Cabin lighting is provided by white incandescent and fluorescent lights. The
fluorescent lights are for general lighting and are installed in each overhead ceiling
panel and on the sidewalls between the passenger service units and the window
panels. The incandescent light bulbs are part of the ceiling light fixture, and can
be illuminated for night flight.
The controls for cabin lighting are located on the forward attendant control panel.
Ceiling Lights
The ceiling lights are controlled by a 4-position switch located on the forward
attendant panel. The four positions are:
• NIGHT – illuminates a limited number of small incandescent lights in
cabin ceiling. This is the lowest lighting level available
• OFF – all power is removed from the ceiling lights
• DIM – illuminates one row of indirect fluorescent lights on each side of
cabin ceiling at low intensity
• BRT – turns on all fluorescent ceiling lights to the brightest lighting level.
Window Lights
A 3-position switch on the forward attendant panel controls the window lights.
The three positions are:
• OFF – all window lights are off
• DIM – turns on all window lights to the lowest light level
• BRT – turns on all windows lights to the brightest light level.
December 26, 2003
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Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
3.10.2 D6-27370-737-3/4/500-FAM-TBC
Entry Lights
The forward and aft entry door areas are illuminated using the entry lights switch
located on the respective attendants panel. The entry lights switch has 3 positions:
• OFF – all entry lights are off unless external power is provided. With
external power, a dim light is provided
• DIM – illuminates incandescent light above entry area
• BRT – illuminates fluorescent lights above entry area and threshold lights
near floor.
CEILING
DIM
BRT
WORK
SERVICE
GROUND ENTRY
ON ON
OFF OFF OFF
BRT
DIM
BRT
DIM OFF
NIGHT
WINDOW
OFF
LIGHTS
Forward Attendant Panel
Located near the forward entry
door.
Lighting Controls
WORK
ENTRY
LIGHTS
EMER EXIT
NORM
ON
BRT
DIM
OFF
BRT
DIM
OFF
Aft Attendant Panel
Located near the aft entry door.
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Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 3.10.3
Reading Lights
A reading light and control switch is installed for each passenger seat in the PSU.
Lavatory Lights
Lavatories are illuminated by a fluorescent mirror light and one dome light. The
dome light will be on any time power is on the airplane. The fluorescent light will
illuminate when the door latch is closed. With the airplane on the ground and the
ground service bus powered, the fluorescent light will be on regardless of the door
position.
Work Lights
Each flight attendant station is provided with a work light. The lights are
controlled by switches on the flight attendant panel located at each station.
Galley Lights
Galley lighting is controlled by switches at the galley panels.
Airstair Tread Lights
Step lights on the forward airstairs are controlled by a switch located above the
forward entry door. These lights will illuminate automatically when the airstairs
are extended if the switch is in the AUTO position. The lights will be illuminated
regardless of stair position, if the switch is in the ON position.
RETRACT RETRACT
ON
OFF
AUTO
AIRSTAIR
FWD AIRSTAIR
LIGHTS
STAIRS
OPERATING
Airstairs Lighting
Airstairs Panel
Located above the forward
entry door.
December 26, 2003
737 Flight Attendant Manual
Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
3.10.4 D6-27370-737-3/4/500-FAM-TBC
Emergency Lighting
The emergency lighting system provides direction to exit locations and
illuminates the egress paths inside and outside the airplane.
The system is normally controlled by a switch on the flight deck and is placed in
the ARMED position prior to flight. In this position, all interior and exterior
emergency lights illuminate automatically if there is a total loss of electrical
power. The pilot can illuminate the emergency lights at any time by placing the
flight deck emergency lights switch to ON. The emergency lights switch located
on the attendant panel at the aft entry door can be used to bypass the flight deck
switch and illuminate the emergency lights, including floor proximity lights,
regardless of the position of the flight deck switch.
Interior emergency lights are located:
• in the bullnose of the stowage bins to illuminate the aisle
• over the entry/service and overwing emergency hatch to indicate the door
and hatch exits
• in the ceiling to locate the exits and provide general illumination in the
area of the exits.
December 26, 2003
737 Flight Attendant Manual
Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 3.10.5
WORK
ENTRY
LIGHTS
EMER EXIT
NORM
ON
BRT
DIM
OFF
BRT
DIM
OFF
Aft Attendant Panel
Emergency Exit Lights Switch -
(guarded)
Place to the ON position to bypass
the flight deck switch.
December 26, 2003
737 Flight Attendant Manual
Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
3.10.6 D6-27370-737-3/4/500-FAM-TBC
Emergency Lights - Interior
Exit signs and emergency area lights indicate all passenger cabin routes.
Interior emergency lights consists of door, aisle, escape path, exit lights, and
luminescent exit signs.
Floor proximity emergency escape path lights are installed on the floor,
approximately 40 inches apart along the left side of the aisle. When illuminated,
they provide visual guidance for emergency evacuation if all sources of lighting
more than four feet above the aisle floor are obscured by smoke. Floor proximity
lights last approximately 10 minutes on battery power. Also, stowage bin
emergency lights illuminate the aisles.
Battery powered exit lights are located at each cabin exit.
AISLE EMERGENCY
LIGHTS
EXIT LOCATOR SIGNS
EXIT
OVER DOOR
EXIT SIGNS
December 26, 2003
737 Flight Attendant Manual
Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 3.10.7
Flashlights
Flashlights are stowed near each flight attendant seat. These high intensity
flashlights illuminate automatically when they are removed from the stowage
brackets. A battery indicator light flashes every three to four seconds to indicate
adequate power. When the flash rate reaches one flash per ten seconds or longer
intervals, the battery should be replaced. The light can be extinguished only by
placing the flashlight back into the stowage bracket. The batteries cannot be
recharged.
Emergency Lights - Exterior
Exterior emergency lights illuminate the escape slide. The lights are located aft of
each entry and service door, and illuminate the areas at the base of the escape
slides. When the slide is deployed, the lights turn on automatically to illuminate
the slide lanes.
Two emergency lights are installed on each side of the fuselage to illuminate the
overwing escape routes and ground contact area.
EMERGENCY
USE ONLY
FLASHLIGHT IN BRACKET REMOVAL FROM BRACKET
VIEWPORT
CONDITION
LIGHT
SEAL
________
_________
_____
____
December 26, 2003
737 Flight Attendant Manual
Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
3.10.8 D6-27370-737-3/4/500-FAM-TBC
Interior and Exterior Emergency Lights
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
- Located in the forward
AISLE LIGHTS
EXTERIOR
EMERGENCY LIGHTING
ESCAPE SLIDE
LIGHTING
EXIT LOCATOR SIGNS
- Located in the
passenger cabin
and aft lowered ceiling,
ceiling.
in the center of the
entry and service door.
the overwing escape
hatches, and above each
EMERGENCY EXIT SIGNS
passenger cabin above
INTEGRAL SLIDE
LIGHTING
FLOOR PROXIMITY
AISLE LOCATOR LIGHTS
(40 inch intervals)
737-300/500
December 26, 2003
737 Flight Attendant Manual
Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 3.10.9
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
Ñ
- Located in the forward
AISLE LIGHTS
EXTERIOR
EMERGENCY LIGHTING
ESCAPE SLIDE
LIGHTING
EXIT LOCATOR SIGNS
- Located in the
passenger cabin
and aft lowered ceiling,
ceiling.
in the center of the
entry and service door.
the overwing escape
hatches, and above each
EMERGENCY EXIT SIGNS
passenger cabin above
INTEGRAL SLIDE
LIGHTING
FLOOR PROXIMITY
AISLE LOCATOR LIGHTS
(40 inch intervals)
Ñ
Ñ
737-400
December 26, 2003
737 Flight Attendant Manual
Lighting -
Lighting
Copyright © The Boeing Company. See title page for details.
3.10.10 D6-27370-737-3/4/500-FAM-TBC
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December 26, 2003
737 Flight Attendant Manual
Communications Chapter 4
Communications Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 4.10.1
4.10 Communications-Communications
Overview
This chapter provides a description of the airplane communications systems used
by the flight attendants. These systems include:
• cabin interphone system
• passenger address system
• passenger call system
• lavatory call system
• passenger signs.
Cabin Interphone System
The cabin interphone system is a phone network with stations on the flight deck
and at the attendant stations.
The cabin interphone system can be used to make these calls:
• flight deck-to-attendant
• attendant-to-flight deck
• attendant-to-attendant
• atttendant-to-exterior service interphone stations
• exterior service interphone stations-to-atttendant
Cabin Interphone Calls
There are two handsets in the cabin. A telephone-type handset with push-
to-operate switch is available at the forward and aft attendants’ stations and can
be used to converse between attendant stations, the flight deck or exterior service
interphone stations.
December 26, 2003
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Communications -
Communications
Copyright © The Boeing Company. See title page for details.
4.10.2 D6-27370-737-3/4/500-FAM-TBC
Interphone and Passenger Address Controls
1 Pilot Call Switch
Sounds a single tone chime in cockpit and illuminates blue light on pilots’
overhead panel
2 Attendant Call Switch
Sounds a two-tone chime on passenger address system and illuminates pink lights
in fore and aft lowered ceilings.
RESET ATTENDANT CAPTAIN
CALL SYSTEM
Handset and Microphone
4
2
1
5
3
December 26, 2003
737 Flight Attendant Manual
Communications -
Communications
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 4.10.3
3 Passenger Address Microphone
For announcements over the passenger address system. Takes priority over the
music system.
4 Reset Switch
Extinguishes master call lights in fore and aft lowered ceilings.
5 Intercommunication Handset
For communication between flight attendant stations, the cockpit and exterior
service interphone stations.
December 26, 2003
737 Flight Attendant Manual
Communications -
Communications
Copyright © The Boeing Company. See title page for details.
4.10.4 D6-27370-737-3/4/500-FAM-TBC
Passenger Address System
The passenger address (PA) system is used for making flight deck, attendant, and
prerecorded announcements to the passenger cabin. Entertainment audio and
boarding music can also be sent through the PA system. Flight attendants make PA
announcements using a hand-held microphone.
Passenger Address Announcements
Prerecorded announcements and boarding music sent through the PA system are
controlled by the prerecorded announcement/boarding music system.
Passenger address announcements are prioritized in the following order:
• flight deck
• flight attendants
• prerecorded announcements
• boarding music.
There is a flight deck indication when the PA system is in use in the passenger
cabin.
Making PA Announcements
To make a Passenger Address Announcement:
• remove microphone from the cradle
• push the PTT switch
• make the announcement.
If an announcement is already in progress and has a higher priority, the caller
receives a normal busy signal.
December 26, 2003
737 Flight Attendant Manual
Communications -
Communications
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 4.10.5
Passenger Call System
A call from the passenger seating area is made by pushing the ATTENDANT
CALL switch located in the Passenger Service Unit.
Pushing the ATTENDANT CALL switch:
• illuminates the switch located on the PSU
• illuminates the blue passenger call light on either the forward or aft
attendant station
• sounds a single-tone chime over the passenger address system.
The attendant call light is extinguished by pushing the attendant call switch in the
PSU where the call originated.
Passenger Service Unit
Attendant Call
Switch
FWD
December 26, 2003
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Communications -
Communications
Copyright © The Boeing Company. See title page for details.
4.10.6 D6-27370-737-3/4/500-FAM-TBC
Lavatory Call System
A call from the lavatory is made by pushing the ATTENDANT CALL switch
located on the inboard wall above the lavatory sink cabinet.
Pushing the ATTENDANT CALL switch:
• illuminates the lavatory call light/reset switch located on the outside wall
of the calling lavatory
• illuminates the amber lavatory call light at the associated forward or aft
attendant station
• sounds a single HI chime at the associated attendant station.
The lavatory call light is extinguished by pushing the lavatory call light/reset
switch on the outside wall of the calling lavatory.
Master Call Lights
A master call light panel is installed in the forward and aft ceiling of the passenger
compartment. Master call lights identify the source of incoming calls to the
attendants.
Call Light Panel
Crew Call Light
(pink)
Passenger Call Light
(blue)
Lavatory Call Light
(amber)
December 26, 2003
737 Flight Attendant Manual
Communications -
Communications
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 4.10.7
Passenger Signs
No smoking and fasten seat belt signs are located in the cabin and installed in the
PSUs. The signs are visible to all passengers.
A RETURN TO SEAT sign in each lavatory is visible only when the sign is
illuminated.
The signs are controlled from the flight deck either manually or automatically. If
the Captain selects automatic control, all signs will illuminate when the landing
gear is down. After takeoff, the NO SMOKING signs extinguish when the landing
gear is raised and the FASTEN SEAT BELTS/RETURN TO SEAT signs
extinguish when the wing flaps are fully retracted. During the landing sequence,
the FASTEN SEAT BELTS/RETURN TO SEAT signs illuminate when the flaps
are lowered or when the landing gear is down. The NO SMOKING signs
illuminate when the landing gear is extended.
Each time the signs illuminate or extinguish, a LO chime sounds.
Each PSU
RETURN TO SEAT
In Lavatory
December 26, 2003
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Communications -
Communications
Copyright © The Boeing Company. See title page for details.
4.10.8 D6-27370-737-3/4/500-FAM-TBC
Intentionally
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December 26, 2003
737 Flight Attendant Manual
Lavatories Chapter 5
Lavatories Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 5.10.1
Lavatories
5.10 Lavatories-Lavatories
Overview
This chapter provides a description of the lavatories and their locations, water and
waste systems, lavatory smoke detection and waste compartment fire
extinguishing.
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
5.10.2 D6-27370-737-3/4/500-FAM-TBC
Lavatory Locations
There are three lavatory compartments, one forward of the forward entry door and
two forward of the aft entry door (737-300 and 737-400). There are three lavatory
compartments, one forward of the forward entry door and two aft of the aft entry
door (737-500).
D H LD
LA
LE
LA = Lavatory A
LD = Lavatory D
LE = Lavatory E
D
H
Baby Care Station
Handicapped
737-300/400
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 5.10.3
LB
LA
LA = Lavatory A
LB = Lavatory B
LC = Lavatory C
D
H
Baby Care Station
Handicapped
H LC D
737-500
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
5.10.4 D6-27370-737-3/4/500-FAM-TBC
Lavatory Description
Each lavatory contains a toilet, wash basin, mirror, necessary vanity items, and
disposal units. In addition, there is an attendant call switch, a loudspeaker for
passenger address, a RETURN TO SEAT sign, a smoke detector/alarm, a waste
compartment fire extinguishing system, a lockable door, and an overhead
compartment containing two oxygen masks. Closing and latching the lavatory
door causes the mirror light and a LAVATORY OCCUPIED sign to illuminate. If
more than one lavatory is located in the area, all lavatories must be occupied
before the LAVATORY OCCUPIED sign will illuminate.
The lavatory door can be locked or unlocked from the outside by opening the flap
above the VACANT/OCCUPIED indicator and sliding the lock left or right.
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 5.10.5
Lavatory Layout
ROTATED 180`
Waste Compartment
Fire Extinguisher (inside
cabinet)
Water Shut-off
Valve (inside
cabinet)
Call Button
Flush Handle
As Installed
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
5.10.6 D6-27370-737-3/4/500-FAM-TBC
Flush Handle
Call Button
(inside on
aisle wall)
Water Shut-off Valve
(inside cabinet)
Waste Compartment
Fire Extinguisher
(inside cabinet)
As Installed
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 5.10.7
Lavatory Water System
The potable water system is supplied from one tank located beneath the cabin
floor. Potable water is supplied to the lavatory sinks only.
A water quantity indicator is located above the aft service door. When the “PUSH”
button on the indicator is pressed, lights illuminate to show the water level.
The tanks are normally pressurized with air from an electrically driven air
compressor. When the electrically driven air compressor is not available, alternate
pressurization is automatically provided from the airplane bleed air system.
Hot and cold water is available in the lavatories. The water heater is located below
the lavatory sink and maintains a water temperature of 125°F (52°C) to 133°F
(56°C). The heater has an overheat switch which turns off the heating element at
190°F (88°C). The heater may be turned off manually at any time.
An amber indicator light located near the top of the heater is illuminated when the
power switch is on and the heater is operating normally. An ON/OFF switch is
located next to the amber light.
Water is not available while the tanks are being serviced.
PUSH
WATER
QUANTITY
WATER
1/2
F E
1
4 4
3
Above Aft Service Door
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
5.10.8 D6-27370-737-3/4/500-FAM-TBC
Water Supply Selector Valve
Each lavatory has a WATER SUPPLY selector VALVE. The WATER SUPPLY
selector VALVE has three positions, and is located in the cabinet below the sink.
The three positions are:
• DRAIN - When the water system is depressurized, all lavatories except
“A” will drain. In lavatory A, the drain valve must be opened to drain the
lavatory
• SUPPLY - In this position, water is supplied to the faucet. (normal
position).
• SHUT OFF - No water is supplied to the lavatory.
Note: In the OPEN position, the drain valve allows the water to drain from all the
forward lavatory and galley supply lines. In the CLOSE position, the water
from the supply lines flows to the lavatory and galley components and does
not flow overboard.
DRAIN
SHUT OFF
SUPPLY
CLOSE
OPEN
DRAIN VALVE
DO NOT OPEN IN FLIGHT
PLACARD
Drain Valve
Located in FWD
lavatory only.
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 5.10.9
Lavatory Waste System
Waste water from the lavatory sinks is drained overboard through heated drain
masts. Toilet waste is flushed into a waste holding tank located in each lavatory
unit.
Pushing the flush handle on the toilet activates the flush cycle. A flush cycle uses
treated/filtered water from the holding tank, and lasts approximately ten seconds.
Lavatory Smoke Detector
A smoke detector is mounted in each lavatory ceiling. When activated, a horn
sounds in the smoke detector and the red Alarm Indicator Light illuminates on the
smoke detector.
Once the smoke clears, the red Alarm Indicator Light extinguishes, the horn stops,
and the smoke detector is sensitive to smoke again.
1 Interrupt Switch (recessed)
PRESS & HOLD – Silences alarm.
2 Power Indicator Light (green)
Illuminated – unit is operating.
3 Alarm Indicator Light (red)
Illuminated – smoke is detected.
4 Self-Test Switch
INOP.
2
1
3
4
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
5.10.10 D6-27370-737-3/4/500-FAM-TBC
Lavatory Fire Extinguishing System
An automatic fire extinguishing system is located beneath the sink in each
lavatory. A fire extinguisher discharges a non-toxic freon gas through either one
or both heat-activated nozzles. On early airplanes, one nozzle discharges toward
the waste disposal container, the other under the sink. On later planes, both
nozzles discharge toward the waste disposal container. A temperature indicator is
located inside the waste compartment below each sink. Grey dots on the indicator
turn black when exposed to high temperatures. If any dot has turned black, the
extinguisher may have discharged.
Lavatory Temperature Indicator
CHECK THE FOUR GREY DOTS ON
TEMPERATURE INDICATOR
LOCATED ABOVE WASTE CONTAINER
IF ANY GREY DOT HAS TURNED BLACK
CHECK FOR FIRE DAMAGE
REPLACE FIRE EXTINGUISHER
REPLACE TEMPERATURE INDICATOR
TEMPERATURE INDICATOR
250 230 200 180
TEMPERATURE INDICATOR
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 5.10.11
Lavatory Non-Normals
Lavatory Sink Water Faucet Fails to Shut Off
If the sink water faucet buttons do not shut off the running water, the water system
for the sink must be shut off. Turn the WATER SUPPLY selector VALVE, located
in the cabinet under the sink to the SHUT OFF position.
Toilet Flooding
If a toilet tank becomes full, the lavatory should be locked and labeled inoperative.
Toilet Flush System Blockages
Blockages can occur if large objects are flushed down the toilet. Items which
commonly cause blockages are diapers, hand towels, cups, and large quantities of
toilet paper.
December 26, 2003
737 Flight Attendant Manual
Lavatories -
Lavatories
Copyright © The Boeing Company. See title page for details.
5.10.12 D6-27370-737-3/4/500-FAM-TBC
Intentionally
Blank
December 26, 2003
737 Flight Attendant Manual
Galleys Chapter 6
Galleys Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 6.10.1
6.10 Galleys-Galleys
Overview
This chapter provides a description of the galleys, locations, and associated water
and waste systems.
Galleys are manufactured by an outside vendor and conform to airline
specifications. Refer to vendor manuals for galley equipment and operation.
December 26, 2003
737 Flight Attendant Manual
Galleys -
Galleys
Copyright © The Boeing Company. See title page for details.
6.10.2 D6-27370-737-3/4/500-FAM-TBC
Galley Locations
G4B
G1
737-300
December 26, 2003
737 Flight Attendant Manual
Galleys -
Galleys
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 6.10.3
G4B
G2
G1
737-400
December 26, 2003
737 Flight Attendant Manual
Galleys -
Galleys
Copyright © The Boeing Company. See title page for details.
6.10.4 D6-27370-737-3/4/500-FAM-TBC
G1
G2
G7
G3 G6
737-500
December 26, 2003
737 Flight Attendant Manual
Galleys -
Galleys
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 6.10.5
Galley Description
Individual galley modules may contain ovens, waste containers, coffee makers,
refrigeration units, storage/servicing carts, sinks and stowage space to aid in food
preparation and dispensing. Galleys are equipped with electrical power and water
systems. Lighting controls are located on the galley electric panel. A galley vent
system keeps the air fresh.
Service carts are restrained for taxi, takeoff and landing in their respective stowage
areas located at various galleys. The number of food carts shall not exceed the
number of inflight cart restraints available.
Galley Power
Power for the galleys is available only if the galley power switch in the flight deck
is ON. In flight, with the loss of one or more generators, galley electrical power is
automatically shut off.
Galley Water System
Galley water is supplied from one water tank. The tanks are normally pressurized
from the airplane bleed air system. When bleed air pressure is not available,
alternate pressurization is automatically provided by an electrically driven air
compressor. Water is not available while the tanks are being serviced.
Each galley that has potable water is equipped with a WATER SHUT-OFF
VALVE. Positioning the WATER SHUT-OFF VALVE to OFF turns off water to
that galley.
Galley Waste System
Galley sink waste water is drained overboard through heated drain masts.
Do not dispose of solid waste materials (coffee grounds, tea bags, fruit pulp, and
so on) in the sink. Put solid waste material in the galley waste containers.
OFF
ON
WATER SHUT-OFF VALVE
December 26, 2003
737 Flight Attendant Manual
Galleys -
Galleys
Copyright © The Boeing Company. See title page for details.
6.10.6 D6-27370-737-3/4/500-FAM-TBC
Galley Non-Normals
Galley Sink Drain Blockages
To prevent sink drain blockages, do not put solid waste in the sink drain. Do not
remove the sink drain strainer. Put solid waste in the waste containers. Mixtures
of milk and wine can curdle and create drain blockage. When disposing of milk
and wine, pour them separately into the sink, diluting each with an equal amount
of water to flush the system. If a sink drain is blocked, or drainage is slow, no more
fluids should be poured into the sink. Dispose of fluids in another galley sink.
Galley Water Fails to Shut Off
If the water cannot be turned off in any of the galley fixtures, such as the sink water
faucet, coffee maker, water boiler, and so on, the water system for that galley must
be shut off. Position the galley WATER SHUT-OFF VALVE to OFF.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency Exits Chapter 7
Doors, Slides and Emergency Exits Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.1
7.10 Doors, Slides and Emergency Exits-Doors, Slides and Emergency Exits
Overview
This chapter describes the entry doors, overwing escape hatches and evacuation
slides. It includes a description of door preflight, and normal and non-normal
operation from inside and outside the airplane.
Entry Doors
There are four identically operated entry doors. They are used to enter and exit the
airplane, and also serve as emergency exits. Normally, the left side doors are
intended for normal passenger entry and exit, the right side doors function as
galley and service doors. The doors can be opened or closed manually from inside
or outside the airplane.
The entry doors are inward-outward opening plug-type doors. During opening, the
door first moves inward, and then is pushed outward and forward. The forward left
entry door is spring-assisted for easier opening. Each door is held in the open
position by a mechanical latch on the upper hinge. A window in each door allows
observation outside of the airplane. A single lane slide is contained in the lower
inboard face of each door.
The entry/service doors cannot be opened during flight.
Dedicated Assist Space
Near each entry door is a dedicated assist space. The dedicated assist space is
located between the attendant station and the door sill. During an emergency
evacuation it is important that the flight attendants grasp the assist handle and
place themselves in the dedicated assist space to ensure that they are not blocking
the exit in any way.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.2 D6-27370-737-3/4/500-FAM-TBC
Entry Door
TYPICAL ON FORWARD
ENTRY AND SERVICE
DOORS
Assist Handle
Viewing Window
Slide Compartment
Assist Handle
Door Operating
Handle
December 26, 2003
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Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.3
Red Warning Flag
A red warning flag is installed next to the viewing window in each entry door. In
the warning position, the flag is clearly visible to anyone looking in the window
from outside the airplane. This is a visual warning that the girt bar has been
attached to the floor brackets and the slide will automatically deploy when the
door is opened.
WARNING: In a non-emergency situation, opening the door from the inside
or outside with the door slide left armed will automatically
inflate the slide and cause injury or death to the person(s)
standing outside the door.
Flag must be
across window
when slide is
engaged.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.4 D6-27370-737-3/4/500-FAM-TBC
Emergency Evacuation Routes
Emergency evacuation may be accomplished through four entry/service doors and
two overwing escape hatches. Flight deck crew members may evacuate the
airplane through two sliding flight deck windows.
Emergency evacuation may be accomplished through four entry/service doors and
four overwing escape hatches. Flight deck crew members may evacuate the
airplane through two sliding flight deck windows.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.5
Overwing Escape Hatches
Two escape hatches are located in the passenger cabin over the wings (737-300
and 737-500). Four escape hatches are located in the passenger cabin over the
wings (737-400). These are plug type hatches and are held in place by mechanical
locks and airplane cabin pressure. The hatches can be opened from the inside or
from outside of the airplane by a spring–loaded handle at the top of the hatch. A
seat back blocking an exit may be pushed forward by applying force to the top of
the seat back. For safety reasons, hatches should not be removed in flight.
WARNING: Do not remove hatches in flight in preparation for passenger
evacuation. For emergency evacuation on the ground or in
water, remove hatch and place so as not to obstruct egress. The
hatch may be thrown out onto the wing, placed on the seat arm
rests, or placed in any other suitable location as dictated by the
conditions at the time of airplane evacuation.
December 26, 2003
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Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.6 D6-27370-737-3/4/500-FAM-TBC
AND LIFT UP
PUSH HATCH INWARD
PRESS TO UNLATCH
EMERGENCY EXIT
EXTERIOR PLACARD Emergency Exit Hatches
Push Panel
To open hatch:
• push in panel
• push hatch inward and
lift up.
Interior Handle
To open hatch:
• pull handle down
and inward.
Handhold
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.7
Escape straps are installed above each emergency exit frame (737-300 and
737-500). Escape straps are installed above the aft emergency exit frame
(737-400). The exit doors (aft doors on 737-400) must be opened to expose the
strap. One end of the strap is attached to the door frame. The remainder is stowed
in a tube extending into the cabin ceiling. To use, the escape strap is pulled free
from its stowage and attached to a ring on the top surface of the wing. In a ditching
situation, the escape strap can be used as a hand hold for passengers to walk out
on the wing and step into a life raft.
ESCAPE STRAP
OVERWING
FITTING
ATTACHMENT
_____________________ OVERWING ESCAPE STRAP
ESCAPE STRAP
LATCH
COMPARTMENT
STRAP
HOOK
STOWAGE
CONDITION
IN STOWED
STRAP
FLIGHT DECK ESCAPE STRAP
TUBE
RETAINER
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.8 D6-27370-737-3/4/500-FAM-TBC
Flight Deck Number 2 Windows
If the flight deck number two window must be used for emergency evacuation:
• open the window
• open the escape strap compartment (above and aft of window)
• pull on the escape strap to ensure it is securely attached
• throw the strap out the window
• sit on the window sill with upper body outside
• exit in accordance with the following illustration.
WARNING: Ensure the escape strap is securely fastened to the airplane.
Flight Deck Evacuation
The above illustrated method of departure would probably be the easiest for most
crewmembers. However, this technique is difficult and should be used only in
extreme emergency.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.9
Evacuation Slides
Evacuation slides are installed in each entry door. The slide girt bar is normally
stowed in the stowage hooks located near the bottom of the door liner. Before taxi,
the girt bar is removed from the hooks and fastened to the brackets located on the
floor of the airplane. The girt bar should remain fastened to the brackets for the
duration of the flight and not be removed until the airplane has come to a complete
stop.
When the girt bar is in the floor brackets, and the door is opened, tension on the
girt bar causes the compartment latch to separate, allowing the compartment to
open and the slide to deploy. Inflation of the slide takes approximately five
seconds.
If the slide fails to inflate automatically, a manual inflation handle can be pulled
to inflate the slide. If the slide still fails to inflate, it is not usable. If an inflated
slide deflates, it may be used as an apron slide.
WARNING: Do not attempt to deploy the slide without inflation.
The escape slides are not certified as life rafts, but may be used in a ditching
situation as a flotation device. To release the slide from the airplane, lift flag and
pull handle.
Slide Gas Bottle
Pressure Gage
If the gauge needle is
outside the green
zone, the system is
unusable.
Stowage Hooks
Floor Brackets
Girt Bar
Instruction Placard
Slide Compartment
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.10 D6-27370-737-3/4/500-FAM-TBC
Evacuation Slide Deployed
Detachment
Handle
Manual
Inflation
Handle Girt
Floor Bracket
Girt Bar
(under flap)
FOR DITCHING ONLY
TO RELEASE SLIDE
TYPICAL INTERIOR VIEW
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.11
Evacuation Slides Deployed
FWD
TYPICAL EXTERIOR VIEW
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.12 D6-27370-737-3/4/500-FAM-TBC
Slide Length and Width/Doorsill Height
Slide Location Slide Length
(approximate)
Slide Width
(approximate)
Doorsill Height - All
landing gear down
(approximate)
Fwd Dr L & R 200 in. 60 in. 105 in.
Aft Dr L & R 200 in. 60 in. 115 in.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.13
Flight Deck Security Door
A lockable flight deck security door is installed to resist forcible entry by
unauthorized personnel. In addition, the door meets the requirements for
resistance to ballistic penetration and intruder entrance.
The door opens into the flight deck. A viewing lens in the door allows observation
of the passenger cabin. The door can be manually opened from the flight deck by
turning the door handle.
Entry to the flight deck is monitored by the flight crew. In the case of flight crew
incapacitation, flight deck access may be gained through the use of the emergency
access panel located on the right-side wall.
FWD
1
2
3
4
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.14 D6-27370-737-3/4/500-FAM-TBC
1 Decompression Blow Out Panel
2 Flight Deck Emergency Access Panel
3 Deadbolt Key Lock
Note: The door incorporates a deadbolt with a key lock. Locking the deadbolt on
the flight deck side prevents the key from unlocking the door on the
passenger cabin side.
4 Door Handle
Normal Flight Deck Access
Access to the flight deck is by permission of the flight crew.
Doorbell Mode (Airline activated option)
If the doorbell mode is activated, an entry request to the flight deck is made by
pressing "1" and then "ENT" on the emergency access panel on the right side of
the door. A chime will sound on the flight deck and the flight crew may, at their
discretion, authorize flight deck access.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.15
Flight Deck Emergency Access Panel
A flight deck emergency access panel is located on the passenger side door post.
The emergency access panel includes a six button keypad for entering the numeric
access code along with red, amber, and green lights. The red light illuminates to
indicate the door is locked. When the correct emergency access code is entered,
the amber light illuminates. The green light illuminates to indicate the door is
unlocked.
The emergency access code is used to gain access to the flight deck in case of
emergency or flight crew incapacitation.
1 Keypad
Push - enters 3 to 8 digit numeric access code. Entry of correct emergency access
code sounds flight deck chime.
2 Access Lights
Red (illuminated) - door locked.
Amber (illuminated) - correct emergency access code entered.
Green (illuminated) - door unlocked.
1 2
5
3 4
ENT
1
2
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.16 D6-27370-737-3/4/500-FAM-TBC
Normal Operation
If emergency access to the flight deck is required, entry of the correct code causes:
• a flight deck chime to sound
• initiates the auto-unlock sequence
Note: The illumination of the amber light on the access panel indicates that
the correct emergency access code has been entered and the door is
programmed to automatically unlock after a time delay.
Note: If the flight crew decides to deny entry, the door remains locked and
prevents further keypad entry for several minutes.
Note: If the correct emergency access code is entered and the flight crew
takes no action, the door unlocks for a short time after the expiration of
a time delay.
• the green indicator light on the emergency access panel illuminates when
the door is unlocked.
Doors - Normal Operation (Inside)
To close the door:
• press down on the door lock release latch
• grasp the assist handle and pull the door toward you
• the door will lift off the body and enter the cabin
WARNING: The forward doors will move into the cabin with significant
speed and force.
• when the door has reached its most inboard point, grasp the door
operating handle and continue to rotate 180 degrees until door is closed
and locked.
To open the door:
• rotate the door operating handle 180 degrees in the direction of the arrow
(to OPEN). The door will swing inboard
• grasp the assist handle on the door
• push the door to the full open position
• ensure the mechanical latch locks the door open.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.17
Doors - Normal Operation (Outside)
To close the door:
• press down on the door lock release latch
• grasp the door and pull to begin rotation
• the door will lift off the body and enter the cabin.
WARNING: The forward doors will move into the cabin with significant
speed and force.
• when the door has reached its most inboard point, grasp the exterior
handle and pull it out from its recess
• rotate handle until door is closed and locked.
WARNING: Keep hands and fingers clear of door edges while closing the
door.
WARNING: Door outside handle is spring loaded to retract into the recess.
Release handle carefully to avoid pinching fingers.
WARNING: The inside door handle rotates as the outside handle is rotated.
Rotate the outside handle slowly to avoid rapid or unexpected
movement of the inside door handle, which could injure
personnel inside the airplane.
To open the door:
• check for red girt bar warning flag
• if flag is not visible, rotate the door handle (rotating the handle fully
unlocks and unlatches the door) to allow the door to come to its full
inboard position
• release and stow the exterior handle
• pull the aft edge of the door out to the full open position (this engages the
door lock).
WARNING: The inside door handle rotates as the outside handle is rotated.
Rotate the outside handle slowly to avoid rapid or unexpected
movement of the inside door handle, which could injure
personnel inside the airplane.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.18 D6-27370-737-3/4/500-FAM-TBC
Forward Airstairs
Interior and Exterior Controls
1 LIGHTS Switch
AUTO – the airstair tread lights illuminate automatically upon airstair extension
and extinguish upon retraction.
ON – illuminates the airstair tread lights.
2 Normal Control Switches
Note: AC and DC electrical power must be available on airplane.
RETRACT – retracts the airstair. The handrail extensions must be stowed prior to
retracting the airstair.
EXTEND – extends the airstair.
3 STANDBY Control Switch
Note: Switch must be held in while using EXTEND or RETRACT. Battery
switch must be ON.
Extend – extends the airstair.
Retract – retracts the airstair.
CAUTION: Use of standby bypasses all safety circuits. Airstair handrail
extensions must be stowed or substantial damage could result.
4 STAIRS Operating (OPER) Light
Illuminated (amber) – indicates the airstair is in transit.
2 LOWER LADDER MUST
CAUTION BEFORE RETRACTING
RETRACTION
POSITION DURING
LATCH IN FOLDED
EXTEND
1 STOW HANDRAIL EXTENSION
AIRSTAIR
OPERATION
EXTERIOR
NORMAL STANDBY
RETRACT
FORWARD ATTENDANT
PANEL
Below and aft of
forward entry door
RETRACT
AUTO
ON OFF
LIGHTS
FORWARD AIRSTAIR
STANDBY
EXTEND
STAIRS
OPER
1
2
3
2
4
5
6
7
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Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.19
5 Exterior Control Handle
Rotate clockwise – airstair extends.
Rotate counterclockwise – airstair retracts.
6 Control Handle Release
Push – extends the exterior control handle.
7 NORMAL/STANDBY Switch
(spring-loaded to NORMAL)
NORMAL – requires both AC and DC power.
STANDBY – requires DC power.
Forward Airstairs Operation
AIRSTAIR
(DOOR IN COCKED POSITION)
FORWARD ENTRY DOOR
FORWARD
HANDRAIL
RETRACTED
AFT HANDRAIL
EXTENDED
AIRSTAIR
EXTERIOR
CONTROL
December 26, 2003
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Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.20 D6-27370-737-3/4/500-FAM-TBC
The forward airstairs provide the capability of boarding passengers without
relying on airport ground equipment. The airstairs are electrically operated and
may be controlled from inside or outside the airplane. The airstairs are stowed in
a compartment just below the forward entry door. For passenger safety, upper
handrails are attached to support brackets inside the entry door after the airstairs
are extended.
WARNING: Use care not to fall from the airstair platform when operating
the door. The small platform area and bad weather conditions
can make the door hard to operate. If the door is hard to
operate injuries to persons and damage to equipment can
occur.
CAUTION: Operation of airstairs in winds exceeding 40 knots is not
recommended.
CAUTION: Do not move airplane with the airstairs extended.
FORWARD ENTRY DOOR
EXTERIOR PLACARD
WARNING
And Attach Forward Handrail
3. Open Door To It's Full Position, Lift
Space To Lift And Attach Aft Handrail
2. Open Door To A Position That Provides
Clockwise To Release Door
1. Turn Handle 180 Degrees
1. Disconnect, Stow And Lock The Forward Handrail
Counterclockwise To Close Door
7. Pull Door And Turn Door Handle 180 Degrees
6. Disconnect, Stow And Lock The Aft Handrail
5. Move The Door Into The Door Opening
4. Step Down Onto Airstairs
3. Pull The Door Not Fully To The Door Opening
2. Stay In The Door Opening To Release The Gust Lock
To Close Door:
To Open Door:
BAC27DPA5309
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.21
Interior Control
WARNING: Open entry door to cocked position to allow clear visibility of
area outside airplane to prevent injury to personnel. Do not
open door beyond cocked position while operating airstairs.
To extend:
• open forward entry door to cocked position
When operating the airstair from the interior control panel, the forward
entry door must be open to the cocked position. Safety circuits prevent
airstair operation if the entry door is closed.
• press EXTEND switch and hold until extension is complete
Note: For interior standby operation, confirm with the flight deck that the
battery switch is ON.
The STAIRS OPER light illuminates during extension until the airstair is
fully extended.
Note: The STAIRS OPER light will not illuminate with loss of AC power.
• release EXTEND switch
• engage handrail extensions.
Release latch and pull inboard and up, extend and engage on supports at
sides of forward entry doorway.
To retract:
• disengage handrail extensions
Disengage from door supports, depress latch at base of forward extension
to permit retraction within upper segment of handrail. Slide right and left
extensions down along upper rails. Stowing in appropriate stowage points
provides circuit continuity for energizing retract relays.
When using the standby control switch visually check that the handrail
extensions are stowed.
CAUTION: Airstairs handrail extensions must be stowed or substantial
damage could result.
• press RETRACT switch and hold until retraction is complete
The STAIRS OPER light illuminates during retraction until the airstair
door is fully closed.
Note: The STAIRS OPER light will not illuminate with loss of AC power.
• release RETRACT switch.
Exterior Control
To extend:
• push control handle button to extend handle
• rotate control handle to extend airstairs
December 26, 2003
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Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.22 D6-27370-737-3/4/500-FAM-TBC
• hold control handle in position until extension is complete
• release control handle
Open forward entry door to cocked position.
WARNING: Extend and connect the aft handrail to protect against falling
and to prevent injuries to personnel.
To extend the aft handrail extension:
Release latch and pull inboard and up, extend and engage on support at
side of forward entry door.
WARNING: Step down the stair as the door moves to the open position to
prevent injuries to personnel.
Fully open forward entry door.
To extend the forward handrail extension:
Release latch and pull inboard and up, extend and engage on support at
side of forward entry door.
To retract:
WARNING: Do not disconnect the aft handrail at this time. If you
disconnect the aft handrail injuries to persons can occur.
• Disengage forward handrail extension.
Disengage from door support, depress latch at base of forward extension
to permit retraction within upper segment of handrail. Slide extension
down along upper rail. Stowing in appropriate stowage point provides
circuit continuity for energizing retract relay.
• From inside the airplane, close forward entry door to cocked position.
Standing in the airplane door opening instead of the airstair will allow
better leverage for moving the door to the cocked position. The door can
then be opened enough to step onto the airstair, using the door assist
handles and door operating handle for stability.
WARNING: Step down the stair as the door moves to the cocked position to
prevent injuries to personnel.
• From outside the airplane, close forward entry door to cocked position.
The lower door assist handle can be used to close the door to the cocked
position.
• disengage aft handrail extension.
Disengage from door support, depress latch at base of forward extension
to permit retraction within upper segment of handrail. Slide extension
down along upper rail. Stowing in appropriate stowage point provides
circuit continuity for energizing retract relay.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 7.10.23
When using the standby control switch visually check that the handrail
extensions are stowed.
Fully close forward entry door.
CAUTION: Use of the standby control switch bypasses all safety circuits.
Airstairs handrail extensions must be stowed or substantial
damage could result.
• rotate control handle to retract airstairs
• when the airstairs are retracted and door is fully closed, release and stow
control handle.
Doors Non-Normal Operation (Inside)
Rotating the door handle fully aft (to OPEN) and opening the door with the girt
bar fastened to the floor brackets automatically deploys and inflates the slide. In
certain adverse airplane attitudes, direct two able-bodied passengers to assist in
pushing the door out and forward to the open position.
To open the door and deploy the slide:
• assess the escape route conditions
• observe cabin interior and airplane exterior conditions to identify usable
escape exits
• ensure the airplane has stopped and the engines are shut down
• verify the girt bar is fastened to the floor brackets
• rotate the door handle and open the door.
If the slide does not inflate automatically:
• pull and discard the manual inflation handle located on the right side of
the slide near the doorsill.
WARNING: Do not attempt to deploy the slide without inflation.
If an inflated slide deflates:
• it may be used as an apron slide
• direct two able-bodied passengers to climb down the slide using it as a
rope
• direct the two passengers to then use the hand-holds provided on the sides
of the slide to hold it taut while the remaining passengers exit one at a
time.
December 26, 2003
737 Flight Attendant Manual
Doors, Slides and Emergency
Exits -
Doors, Slides and Emergency
Copyright © The Boeing Company. See title page for details.
7.10.24 D6-27370-737-3/4/500-FAM-TBC
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December 26, 2003
737 Flight Attendant Manual
Emergency Equipment Chapter 8
Emergency Equipment Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 8.10.1
Emergency Equipment
8.10 Emergency Equipment-Emergency Equipment
Overview
This chapter describes the emergency equipment located throughout the airplane,
including:
• emergency equipment locations
• oxygen systems
• protective breathing equipment
• fire extinguishers
• emergency locator transmitter
• miscellaneous emergency equipment.
Study the emergency equipment on the following pages. At your first opportunity
on the airplane, determine the exact location of each piece of emergency
equipment. Understand how to remove the equipment from stowage and
familiarize yourself with all manufacturers’ instructions placarded on the
equipment.
December 26, 2003
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Emergency Equipment -
Emergency Equipment
Copyright © The Boeing Company. See title page for details.
8.10.2 D6-27370-737-3/4/500-FAM-TBC
Emergency Equipment Symbols
RESUSCITATOR
BATON
HANDCUFFS
EXIT LIGHT
PORTABLE
EXIT
PROTECTIVE
STRAP
WITHOUT ESCAPE
EXIT PATH
HOOD
SMOKE
2
O
C
LIFE RAFT
STRAP
BCF
F
C
B
EXTINGUISHER
GOGGLES
SMOKE
MASK ATTACHED
WITH SMOKE
NOTE: Some symbols do not apply to all configurations.
FLASHLIGHT
TRANSMITTER
EMERGENCY
2
O
2
O
C
D
O
2
H
GLOVES
SLIDE
WITH ESCAPE
EXIT PATH
WITH ESCAPE
EXIT PATH
VEST
LIFE
MEGAPHONE
AXE
CRASH
OXYGEN BOTTLE
PORTABLE
OXYGEN BOTTLE
PORTABLE
KIT
FIRST AID
EXTINGUISHER
DRY CHEMICAL
EXTINGUISHER
WATER
EXTINGUISHER
2
CO
DISPOSABLE
OXYGEN MASK OXYGEN MASK
FULL FACE
EMERGENCY
MEDICAL KIT
December 26, 2003
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Emergency Equipment -
Emergency Equipment
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 8.10.3
Emergency Equipment Locations
G4B
L L
H
2
O
O
2
B
C
F
AA
AA
(5)
SPARE
(3)
A = ATTENDANT SEAT
l = LAVATORY
G = GALLEY
UNDER EACH
ATT SEAT PASSENGER SEAT
UNDER EACH
737-300
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Emergency Equipment
Copyright © The Boeing Company. See title page for details.
8.10.4 D6-27370-737-3/4/500-FAM-TBC
G
G
L
A A
G
L L
A A A
2
O
2
O
2
O
F
C
B
F
C
B
H
2
O
H
2
O
(2)
(2)
UNDER EACH
ATT SEAT
A = ATTENDANT SEAT
l = LAVATORY
G = GALLEY
PASSENGER SEAT
UNDER EACH
737-400
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Emergency Equipment -
Emergency Equipment
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 8.10.5
O
2
H
2
O
IN EACH PSU
(3)
(2)
(4.25 C.F.)
A = ATTENDANT SEAT
l = LAVATORY
G = GALLEY
B
C
F
A
A
LB
G1
LA
A
G7
G2
LC
G3
A
C
G6
B
C
F
(2)
H
2
O
O
2
(11 C.F.)
O
2
UNDER EACH
ATT SEAT
737-500
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Oxygen Systems
Two independent oxygen systems are installed on the airplane:
• one for the passengers and flight attendants
• one for the flight deck.
Passenger and Flight Attendant Oxygen
The passenger oxygen system is supplied by individual chemical oxygen
generators. Four passenger oxygen masks and one chemical oxygen generator is
located above the passenger seats in each passenger service unit (PSU). Oxygen
flows from a PSU generator when any mask hanging from that PSU is pulled. An
in-line flow indicator confirms that oxygen is flowing to each oxygen mask. The
masks automatically drop from the PSUs if cabin altitude exceeds approximately
14,000 feet. The passenger masks can be manually deployed from the flight deck.
Oxygen flows for approximately 12 minutes and cannot be shutoff.
If the masks fail to drop from a PSU, the cover of the oxygen compartment can be
opened manually by releasing the door latch. The latch can be opened by inserting
a hair pin or a thin rod into the hole of the compartment cover.
Each flight attendant station and the lavatories are equipped with 2 masks and a
generator and operate the same as the passenger oxygen system.
WARNING: Do not attempt to restow the masks.
Portable Oxygen
There are portable oxygen bottles stowed in various locations in the passenger
cabin. The bottles are fitted with disposable masks and are used for first aid
purposes or as walk-around units. All bottles are identical in size and capacity.
December 26, 2003
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Emergency Equipment
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 8.10.7
Preflight
Check the following:
• the ON-OFF valve is OFF
• pressure is in the FULL range
• mask is attached to the bottle.
Normal Operation
To use the portable oxygen bottle:
• Use safety strap. Use extreme care while transporting portable oxygen
bottle
• remove mask from plastic bag
• open dust cover and insert and attach fitting
• rotate ON-OFF valve fully counterclockwise
• place mask over nose and mouth.
2000
FULL
1500 1000
500
0
PRESSURE
Oxygen
Mask
HI Outlet 4 Liters per
minute
LO Outlet 2 Liters
per minute
ON-OFF Valve Safety strap
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Emergency Equipment -
Emergency Equipment
Copyright © The Boeing Company. See title page for details.
8.10.8 D6-27370-737-3/4/500-FAM-TBC
Protective Breathing Equipment (Smoke Hoods)
Smoke hoods are installed in the passenger cabin. The smoke hoods provide an
oxygen supply and smoke protection, and are to be used when fighting a fire. The
smoke hood is placed over the head and, when activated, provides approximately
15 minutes of oxygen. Detailed operating instructions are placarded on the
container.
Fire Extinguishers
Water and Halon fire extinguishers are located throughout the passenger cabin and
flight deck.
Fire Extinguisher Usage
Each class of fire calls for specialized action. Using the wrong extinguisher may
do more harm than good. For your own protection, you should know these basic
types, how to use them, and why.
Starter lanyard
15 Minute oxygen generator
Full face mask
Speaking
diaphragm
Tension strap
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Emergency Equipment
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 8.10.9
WARNING: The concentrated agent, or the by-products created by the heat
of the fire, are toxic when inhaled.
WARNING: If a fire extinguisher is to be discharged in the flight deck area,
all flight crew members must wear oxygen masks and use
100% oxygen with emergency selected.
Water Fire Extinguishers
Water fire extinguishers contain a solution of water mixed with antifreeze. Water
fire extinguishers are to be used on fabric or paper fires only. They are not to be
used on electrical or grease fires.
To use the water fire extinguisher, remove it from stowage and rotate the handle
fully clockwise. Aim the nozzle at the base of the fire and press the trigger.
CAUTION: Antifreeze compound has been added to the water which
makes it unfit for drinking. Do not use on electrical or grease
type fires.
CLASS
CLASS
CLASS
COMBUSTIBLE MATERIALS
FLAMMABLE LIQUIDS
LIVE ELECTRICAL
CLASS OF FIRES
EXTINGUISHER TYPE
There are three common classes of fire:
paper, wood, fabric, rubber,
certain plastics, etc., where
quenching by water is effective.
gasoline, oils, greases, solvents,
paints, burning liquids, cooking
fats, etc., where smothering
action is required.
Water (H2O)
saturates material
rekindling
BCF (Halon 1211)
BCF (Halon 1211)
fires started by short circuit or
faulty wiring in electrical,
electronic equipment or fires in
motors, switches, galley equipment,
etc., where a nonconducting
extinguisher agent is required.
NOTE: Whenever possible, electrical
equipment should be de-energized
before attacking a class C fire.
A
B
C
TYPE A
TYPE B
TYPE C
and prevents
C B A
A
WATER ON FLAMMABLE LIQUID FIRES SPREAD THE FIRE. WATER ON A LIVE
ELECTRICAL FIRE COULD CAUSE SEVERE SHOCK OR DEATH.
WARNING: THE WRONG EXTINGUISHER ON A FIRE COULD DO MORE HARM THAN GOOD. FOR EXAMPLE,
RATED EXTINGUISHER IS NOT AS EFFECTIVE AS H2O ON A CLASS FIRE.
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Water Fire Extinguisher Use
Preflight
Check that safety wire and seal on the handle are intact.
Normal Operation
To use the water fire extinguisher:s
• turn handle clockwise as far as possible (charges bottle with CO2)
• hold bottle upright
• direct at base of flame
• press trigger to discharge
• sweep in a side-to-side motion
To recharge in flight:
• unscrew top (the CO2 charge bleeds off)
• refill with water
• replace top
• unscrew handle
• replace CO2 cylinder
• reinstall handle; the extinguisher is now ready to use.
Discharge
nozzle
Trigger
Turn to puncture
cartridge
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Emergency Equipment
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 8.10.11
Halon Fire Extinguishers
Halon fire extinguishers contain a liquefied gas agent under pressure. The
extinguisher pressure indicator shows three pressure ranges:
• acceptable
• recharge
• overcharged.
A safety pin with a pull ring prevents accidental trigger movement. When
released, the liquefied gas agent vaporizes and extinguishes the fire. The
extinguisher is effective on all types of fires, but is used primarily on electrical,
fuel, and grease fires.
WARNING: If a fire extinguisher is to be discharged in the flight deck area,
all flight crew members must wear oxygen masks and use
100% oxygen with emergency selected.
CAUTION: For electrical fires, remove the power source as soon as
possible. Avoid discharging directly on persons due to
possibility of suffocating effects. Do not discharge too close to
fire as the discharge stream may scatter the fire. As with any
fire, keep away from the fuel source. Avoid breathing vapors,
fumes and heated smoke as much as possible.
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Emergency Equipment
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Halon Fire Extinguisher Use
Preflight
Check:
• pressure gauge is in the green band
• the ring pin is in place through the handle and lever.
Normal Operation
To use the Halon fire extinguisher:
• pull ring pin from lever and handle
• hold extinguisher upright with hand under handle and thumb on top of
lever
• from a distance of 6 to 10 feet, direct the nozzle toward the base of the fire
source
• squeeze the lever downward with thumb
• spray at the base of the flame in quick side-to-side motion.
Note: The extinguisher stream will shoot over at 10-foot distance.
Discharge nozzle
Lever
Ring pin
Pressure gage
Handle
December 26, 2003
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Emergency Equipment -
Emergency Equipment
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 8.10.13
Emergency Locator Transmitter
There is one ELT installed in the overhead stowage bin forward of the aft lavatory
on the left side of the airplane (737-300/500).
Miscellaneous Emergency Equipment
Additional equipment is stowed at strategic locations throughout the airplane.
This includes:
• a crash axe
• megaphones
• flashlights
• first aid kits.
December 26, 2003
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Emergency Equipment
Copyright © The Boeing Company. See title page for details.
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December 26, 2003
737 Flight Attendant Manual
Non-Normal Situation Guidelines Chapter 9
Cabin Fire Fighting & Smoke Removal Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 9.10.1
9.10 Non-Normal Situation Guidelines-Cabin Fire Fighting & Smoke Removal
Overview
This chapter provides some general guidelines for fire prevention and cabin fire
fighting.
Fire Prevention
The flight attendants practice fire prevention by watching for unsafe passenger
actions, and the immediate elimination of potential fire hazards. In particular,
attention should be directed to the lavatories. Make frequent checks of the
lavatories to assure that no smoke is present and good housekeeping exists. Check
trash containers for partly open flapper doors due to overfull or jammed
conditions. These trash containers should also be inspected for discarded objects
which could be hazardous, such as cologne bottles or spray cans. Put these objects
into the galley trash container.
Accumulated waste paper and other flammable trash sometimes exceeds the
capacity of passenger cabin storage units. Since this affects fire safety, place this
in the galley trash container or other suitable container. Another area susceptible
to fires is the passenger cabin lower sidewall. Flammable items over return air
grills have ignited unobserved because the return airflow carried smoke and fumes
away from the passengers. Maintain surveillance of floor areas, particularly in the
smoking zones, to keep clothing, bags, papers, and so on, from being deposited
where they may be a fire hazard.
General Cabin Fire Fighting
CAUTION: Put on heat resistant protective clothing. For protection from
smoke inhalation, put on a smoke hood with oxygen or a
portable oxygen bottle with smoke mask attached.
Immediately attack the fire with the nearest appropriate type fire extinguisher.
Direct the extinguishing agent at the base of the flames at the near edge and bottom
of the fire first, and then progress forward and upward. Move the discharge nozzle
slowly with a side-to-side sweeping motion.
Immediately notify the flight deck. Request help from crew members. Continuous
communication provides information essential for making safety-of-flight
decisions.
Remove electrical power from the affected area.
December 26, 2003
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Non-Normal Situation Guidelines
-
Cabin Fire Fighting & Smoke
Copyright © The Boeing Company. See title page for details.
9.10.2 D6-27370-737-3/4/500-FAM-TBC
Bring additional fire fighting equipment to the fire scene as necessary:
• portable oxygen bottle with smoke mask attached and/or smoke hood
with oxygen
• crash axe
• water fire extinguisher
• halon fire extinguisher
• flashlight.
Use the crash axe to obtain access, if necessary. Rapid access to the fire may
require the destruction of cabin wall panels. The crash axe may also be required
to obtain access of a suspected electrical fire behind a wall.
If the fire is not immediately extinguished, remove all portable oxygen cylinders
from the vicinity of the fire.
Advise the passengers to stay seated or move them as required.
If the fire produces excessive smoke and fumes inside the cabin:
• request smoke evacuation procedures from the flight deck
• continuously observe passengers for signs of panic and take additional
action if needed
• relocate passengers away from the area of severe smoke and fumes
• administer 100% oxygen using portable oxygen bottles to any passengers
experiencing respiratory difficulties
• instruct passengers to breathe through wet handkerchiefs or other
appropriate materials.
Note: Do not deploy passenger oxygen masks. The oxygen system is for use
only during a cabin pressure loss. Most oxygen mask air is cabin air
drawn through the mask inhalation valve; smoke in the cabin would be
inhaled. Therefore, passenger oxygen masks are not useful as smoke
masks.
When the fire is extinguished, a water fire extinguisher or other cooling liquid
should be used to quench any smoldering embers and prevent re-ignition:
• the stream from a water fire extinguisher is relatively narrow and should
be carefully directed into each burning portion. A finger or thumb placed
on the nozzle creates a wider spray pattern
• all burned material should be thoroughly soaked with water and may need
to be broken apart to completely extinguish the fire
• to conserve the hand held fire extinguisher, water, coffee, carbonated
beverages, and so on, can be poured onto the embers. Smoldering material
may be soaked in a lavatory/galley sink or in a pot of coffee.
Inspect adjacent areas to ensure the fire has not spread.
December 26, 2003
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Cabin Fire Fighting & Smoke
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 9.10.3
Specific Cabin Fire Fighting
Fires in the lavatories, closets, or galleys may present special difficulties.
Lavatory Fire
Feel the lavatory door.
If the door is hot:
• keep the door closed
• use a crash axe to chop a small hole in the upper part of the door just big
enough to receive a fire extinguisher nozzle
• discharge the fire extinguishing agent, preferably Halon, into the hole
• discharge the extinguisher completely
• if needed, discharge the remaining extinguishers into the same hole to
build up and maintain a high concentration of extinguishing agent.
If the door is cool:
• carefully open the door and locate the fire
• discharge the hand held fire extinguisher onto the fire
• thoroughly douse the affected area with water
• if trapped towels or cups are burning in the waste chute or the waste
container, discharge the extinguishing agent directly into the chute.
Supplies stored in dispensers are normally tightly packed and less likely to catch
fire than loose paper items; however, these stored items can contribute to an
existing fire.
Coat Closet Fire
Closets with Curtains
• locate the source of the fire and apply extinguishing agent
• remove the coats and other contents that are not burning to gain access to
a fire in a remote area of the closet
• check that flames have been extinguished and thoroughly douse the
burned materials with water
• monitor the closet to ensure the fire remains out.
Closets with Doors
Feel the closet walls and door for hot spots.
If the walls or door are hot:
• keep the door closed
• use a crash axe to chop a small hole in the upper part of the door just big
enough to receive a fire extinguisher nozzle
• discharge fire extinguishing agent, preferably halon, into the hole
• discharge the extinguisher completely
December 26, 2003
737 Flight Attendant Manual
Non-Normal Situation Guidelines
-
Cabin Fire Fighting & Smoke
Copyright © The Boeing Company. See title page for details.
9.10.4 D6-27370-737-3/4/500-FAM-TBC
• seal any space at the base of the closet door with blankets or heavy
clothing
• monitor the closet to ensure the fire remains out
• if needed, discharge remaining extinguishers into the same hole to build
up and maintain a high concentration of extinguishing agent.
If the walls and door are cool:
• carefully open the door and locate the fire
• discharge the hand held fire extinguisher onto the fire
• remove coats and other contents that are not burning to gain access to a
fire in a remote area of the closet
• check if flames have been extinguished and thoroughly douse the burned
materials with water
• monitor the closet to ensure the fire remains out.
Galley Fire
Remove electrical power from the galley by placing the galley emergency power
OFF switch to the OFF position.
Inform the flight deck.
Check oven door for heat, and open with caution.
Extinguish the fire using the appropriate hand held fire extinguisher.
Smoke Removal
Notify the flight deck that the origin of the smoke is in the forward or aft passenger
cabin.
December 26, 2003
737 Flight Attendant Manual
Non-Normal Situation Guidelines Chapter 9
Land Evacuation Section 20
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 9.20.1
9.20 Non-Normal Situation Guidelines-Land Evacuation
Overview
This section provides flight attendants with recommended guidelines for
emergency land evacuation.
Your primary responsibility during an evacuation is to direct passenger evacuation
at all exits. The goal is to ensure passengers and crew exit the airplane safely in a
minimum amount of time.
WARNING: Do not attempt to open doors in flight in preparation for an
emergency evacuation.
Under abnormal conditions, the airplane might settle in an unusual attitude after
landing. The flight crew must be aware of outside conditions affecting an orderly
evacuation. The flight crew will notify the flight attendants of these conditions.
Use positive commands in a strong and forceful voice when directing the
evacuation, such as:
• “EVACUATE”
• “RELEASE YOUR SEAT BELTS”
• “GET OUT OF YOUR SEATS”
• “COME THIS WAY.”
The slides are single lane. During an emergency it is very important to establish
single lane flow to ensure a timely evacuation.
After slide deployment, verify the slide is safe for use. Position yourself in the
dedicated assist space for that exit. Do not block the exit. Make physical and/or
verbal contact as soon as possible with the passengers approaching the exit.
Again, strong, loud, positive commands must be used, such as:
At passenger entry/service doors:
• “GO”
• “JUMP”
• “MOVE.”
At overwing emergency exits:
• “STEP THROUGH”
• “GO”
• “MOVE.”
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If the exit will not open, or a hazard exists, making the exit unsafe for use, take a
position to prevent passengers from exiting. Hold passengers in the immediate
area until the nearest usable exit can be determined. Redirect the passengers to the
nearest usable exit. Forcefully inform the passengers that the exit will not be used
and why. For example: “DOOR JAMMED” or “NO SLIDE.”
Flight attendants must monitor the progress of the evacuation and the condition of
the slide at their assigned station. Should conditions change such that the safety at
an exit is in doubt, discontinue evacuation at that exit and redirect the passengers
to alternate doors.
In the following guideline, “adjacent exit” is defined as the exit forward or aft of
the “assigned exit.” “Adjacent exit” is not used to refer to the exit across from the
assigned exit.
Emergency Evacuation Guideline
Communicate with the flight deck.
If time permits, use the PA to:
• brief the passengers (exits, protective positions, and other information, as
required)
• assign helpers
• order the removal of high heels and other restrictive articles
Maintain brace position until the airplane comes to a complete stop.
Initiate Evacuation:
• ensure the airplane has stopped and engines are shutdown
• upon the captain’s command, activate the emergency evacuation signal
(as installed)
• move to assigned stations
• assess safety of inside and outside conditions.
If Exit Is Usable:
• open the exit
• pull the manual inflation handle (if required)
• command passengers to stand back until the slide is fully deployed
• Be assertive (forceful) in your commands. Research has proven assertive
action by cabin crew can accelerate passenger emergency evacuation
rates. It is extremely important that assertive actions be strongly
emphasized in any flight attendant training program.
• assume a protective position in the dedicated assist space
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Land Evacuation
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• All exits have a dedicated assist space forward or aft of the exit. Maintain
your position in the assist space, keeping the exit path clear to prevent
interfering with passenger evacuation. When the assist space is against a
vertical surface (such as a partition, lavatory, or galley) keeping your
heels and upper back pressed against that surface helps to ensure that you
stay clear of the exit path.
• command passengers to evacuate
• continually assess conditions inside the aircraft and on the slide to ensure
passenger flow is maintained
• Passengers who sit and delay at the top of the slide rather than jumping
will slow the evacuation. Commanding the passenger behind such a
“sitter” to push that person out onto the slide can prevent significant
delays in an evacuation.
• take appropriate action to assist hesitant passengers
• Take action to speed up hesitant passengers. Use sharp verbal commands.
For hesitant passengers within your reach, push at waist level to move
them out through the exit. Do not push at knee or shoulder level.
• if there are no more passengers approaching your exit and the exit across
from you (passenger flow has ceased) take appropriate actions to:
• attract additional passengers to come toward your exit; use strong,
loud, positive commands or, if necessary
• continue to monitor and protect your exit.
In mixed class airplane interiors, passenger densities in the forward zone of the
cabin are lower than the middle and aft zones. Use of redirection to maintain flow
at the forward doors becomes even more important in these airplanes.
• Exit the airplane following the last passenger, using the nearest exit.
If Exit Not Usable:
• Block the exit to prevent passenger evacuation, while informing
passengers that the exit is blocked.
• If your exit is not usable you must perform the duties of managing the
evacuation by:
• first, establish passenger flow away from the unusable exit, and then
• direct passenger flow to the usable exit(s)
• assess usability of other exits
• visually determine that passenger flow has been established through a
usable exit before redirecting passenger flow
• direct passengers to the nearest usable exit by issuing appropriate
commands and using arms and hands to point passengers in direction
of exit
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Land Evacuation
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• when, in your best judgment, passenger flow is established away from
an unusable exit and toward a usable exit, proceed to an appropriate
location to best direct or redirect passengers to balance flow to a
usable exit
• Minimizing evacuation time requires maximizing utilization of all
usable exits throughout an evacuation. Evacuation time will be
minimized when passenger flow to all usable exits ends at the same
time.
• maintain awareness of evacuation progress in other cabin areas and at
other usable exits. Directing or redirecting passengers may be
necessary to help maintain equal flow to each exit
• if there are no passengers approaching your exit and/or a usable exit
across from you (passenger flow has ceased) take appropriate actions
to:
• attract additional passengers to come toward the usable exit near
you; use strong, loud, positive commands. If necessary, and
conditions permit, move down the aisle toward the nearest exit to
gain the attention of an attendant to initiate the redirection of
passengers toward your exit
• continue to monitor and protect your exit
• In mixed class airplane interiors, passenger densities in the forward
zone of the cabin are lower than the middle and aft zones. Use of exit
by-pass to maintain flow at the forward doors becomes even more
important in these airplanes
• if you see that passenger flow has ceased at an adjacent exit, and
significant numbers of passengers remain in your exit area, redirect
passengers toward the adjacent exit to maintain balanced exit
utilization.
Note: It is not possible to cover all conceivable evacuation scenarios with one set
of procedures. It is extremely important for flight attendants to assess each
emergency situation and exercise their best judgment in how to evacuate
the passengers safely in minimum time.
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Non-Normal Situation Guidelines
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Land Evacuation
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D6-27370-737-3/4/500-FAM-TBC 9.20.5
Flight Attendants Not Assigned To An Exit:
The flight attendant’s responsibility when not assigned to an exit is to assess
conditions and then assist in evacuating passengers:
• attempt to minimize evacuation time by ensuring passenger flow through
all usable exits
• in mixed class configurations, the forward exit could be under-utilized
due to lower passenger density in the forward zone
• redirect passengers to under-utilized exits which may change as the
evacuation progresses.
• continue to evaluate the situation.
Note: Flight attendants may be faced with unique evacuation scenarios. In such
cases flight attendants must assess the overall situation to decide the best
course of action to ensure a safe and rapid evacuation of passengers and
crew.
December 26, 2003
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Non-Normal Situation Guidelines
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Land Evacuation
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December 26, 2003
737 Flight Attendant Manual
Non-Normal Situation Guidelines Chapter 9
Ditching Section 30
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 9.30.1
9.30 Non-Normal Situation Guidelines-Ditching
Overview
This section provides flight attendants with some general guidelines for the safe
evacuation of passengers and crew in the event of a water landing.
Ditching is an emergency landing on water. Analysis has shown that, in the event
of a water landing, the 737-3/4/500 should float at a depth and attitude favorable
to safe evacuation of passengers and crew. The possibility of a ditching is remote,
but as long as the possibility exists, complete knowledge of procedures and
equipment is necessary. Ditching preparations are necessary to secure all loose
objects and have all passengers and crew safely belted into seats prior to the water
landing. With few exceptions, ditching procedures are similar to those used in land
evacuation. Communication with the flight deck is required to ensure that the
cabin is prepared in a timely manner.
The passenger briefing should be amended to suit the situation. Passengers are
instructed to put on life vests and follow inflation instructions. Life vests are
stored under each passenger seat and spare vests are located at the flight attendant
stations.
Ditching studies indicate that for the 737-500 with an aft center of gravity and high
gross weight, the aft doors will be just below the water level. Opening the aft doors
would seriously degrade the flotation characteristics of the airplane and therefore,
it is imperative that the aft doors NOT be opened during a ditching. The remaining
ditching exits, forward and overwing will provide sufficient ditching capability.
The slides are certified as flotation devices but are not an approved survival raft.
Life rafts (if installed) are stowed in lowered ceiling compartments located near
the forward and overwing exits. Optional life raft stowage is located in the stow
bins near the forward and overwing exits. Each life raft is capable of handling 46
passengers.
Ditching Guidelines
Communicate with the flight deck.
Brief the passengers on the evacuation/ditching.
If time permits, use the PA to:
• brief the passengers (exits, protective positions, and other information, as
required)
• put on life vests
• assign helpers
December 26, 2003
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Ditching
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• establish dividing lines
• order the removal of high heels and other restrictive articles.
Maintain brace position until the airplane comes to a complete stop.
Initiate Evacuation
• ensure the airplane has stopped and the engines are shutdown
• move to assigned stations
• assess safety of inside and outside conditions
• open the door
• shout evacuation and slide loading commands
• direct passengers away from unusable exits.
Use Of Forward Doors
• check outside conditions and determine if it is safe to open exit
• if conditions permit, open the exit
• pull the manual inflation handle (if required)
• detach slide at girt bar by pulling the ditching handle
• retrieve life raft pack from stowage location
• secure mooring line to a suitable anchor point
• maneuver life raft pack through exit
• inflate life raft by pulling inflation ring
• pull inflated life raft back to door sill using the mooring line. Readjust
mooring line as necessary
• evacuate people onto life raft and instruct them to inflate their life vests.
Seat all evacuees on the floor of the raft with their backs against the
buoyancy tubes. Keep weight distribution even
• retrieve Emergency Locator Transmitter (ELT) from the airplane and
carry onboard raft
• ensure the airplane is fully evacuated
• release life raft from the airplane by cutting mooring line with the knife
provided on life raft
• use heavy line to reach any evacuees who may be in the water and have
them board using the boarding ladder(s)
• if possible, move the life raft from fuel saturated waters but stay in
vicinity of the airplane until it sinks
• retrieve survival kit
• attach ELT to life raft and deploy transmitter
• attend serious injuries and administer sea sickness remedy as necessary
• check condition of life raft for proper inflation, leaks or chafing. Repair,
inflate, bail or dry life raft as necessary
• erect canopy
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• connect two or more life rafts using sea anchor lines
• deploy sea anchor from single or trailing raft.
Use Of Overwing Exits
• check outside conditions and determine if it is safe to open exit
• if conditions permit, open the exit
• retrieve lifeline stored in upper corner of exit opening and attach to fitting
on wing
• retrieve life raft pack from stowage location
• secure mooring line to a suitable anchor point
• maneuver life raft pack through exit and place at trailing or leading edge
of wing
• inflate life raft by pulling inflation ring
• pull inflated life raft back to leading or trailing edge using the mooring
line. Readjust mooring line as necessary
• evacuate people onto wing in order to board the life raft and instruct them
to inflate their life vests. Instruct evacuees to steady themselves using the
lifeline
• direct people into life raft. Seat all evacuees on the floor of the raft with
their backs against the buoyancy tubes. Keep weight distribution even
• retrieve Emergency Locator Transmitter (ELT) from the airplane and
carry onboard raft
• ensure the airplane is fully evacuated
• release life raft from the airplane by cutting mooring line with the knife
provided on life raft
• use heavy line to reach any evacuees who may be in the water and have
them board using the boarding ladder(s)
• if possible, move the life raft from fuel saturated waters but stay in
vicinity of the airplane until it sinks
• retrieve survival kit
• attach ELT to life raft and deploy transmitter
• attend serious injuries and administer sea sickness remedy as necessary
• check condition of life raft for proper inflation, leaks or chafing. Repair,
inflate, bail or dry life raft as necessary
• erect canopy
• connect two or more life rafts using sea anchor lines
• deploy sea anchor from single or trailing raft.
December 26, 2003
737 Flight Attendant Manual
Non-Normal Situation Guidelines
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Ditching
Copyright © The Boeing Company. See title page for details.
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December 26, 2003
737 Flight Attendant Manual
Miscellaneous Chapter 10
Miscellaneous Section 10
Copyright © The Boeing Company. See title page for details.
D6-27370-737-3/4/500-FAM-TBC 10.10.1
10.10 Miscellaneous-Miscellaneous
Portable Electronic Devices
Portable electronic devices can cause interference with airplane flight control,
navigation and communication systems. Because of this interference, local
regulatory agencies may prohibit or limit the use of these devices on airplanes.
If the airline allows use of portable electronic devices, procedures must be
established to control their use. As a minimum, the airline should provide the
following:
• methods to inform passengers of when portable electronic devices may be
used. This may be accomplished through the departure briefing, passenger
information cards, captain’s announcement, or any other method deemed
appropriate by the airline
• procedures to stop the operation of the portable electronic devices
suspected of causing interference with the airplane systems
• cabin to flight deck coordination and pilot monitoring procedures
• procedures for determining acceptability of devices that are allowed to be
operated
• procedures for reporting instances of suspected and confirmed
interference by portable electronic devices to the local aviation regulatory
agency
• prohibit the operation of portable electronic devices during takeoff and
landing phases of flight
• prohibit the operation of portable electronic devices classified as
intentional radiators or transmitters, such as citizens’ band and amateur
radios, cellular telephones, and remote control devices.
The following is a partial list of approved and non approved electronic devices:
Approved Electronic Devices
• heart pacemakers
• hearing aids
• compact disk (CD) players
• portable voice recorders
• tape cassette players (self-contained)
• electric shavers
• calculators
• portable computers or typewriters (electronic or mechanical) that are
briefcase size and able to fit under the passenger seat or in the overhead
bins; a mouse cord may be attached to the computer.
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Miscellaneous -
Miscellaneous
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10.10.2 D6-27370-737-3/4/500-FAM-TBC
Non-Approved Electronic Devices
• portable telephones, such as cellular, etc., except those installed by the
airline
• radios: AM, FM, VHF (battery or cord operated)
• TV sets, video players, TV cameras, TV camcorders (battery or cord
operated)
• electronic games, except those installed by the airline
• toys with remote controls
• computers or typewriters larger than a briefcase that cannot be stored
under the seat or in an overhead bin
• data entry pad (a device with a numeric keyboard, hand-held with
umbilical cord attachment; a mouse attached to a computer is not a data
entry pad).
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