(S-sales，P-passenger)
(Hilton先生和太太打算从北京飞往纽约。但是北京到纽约间没有直达航班，需要在洛杉矶转机。)
S: This is China Airlines Booking Office. What can I do for you?
销售：这是国航预订中心，请问能帮您什么？
P: We want to fly to New York City. Do you have a direct flight from Beijing to the city?
顾客：我们想去纽约，请问有北京出发的直达航班吗？
S: I’m afraid not. But we can arrange a good connecting flight for you. You may fly to Los Angeles and then take a connecting flight to New York.
销售：对不起没有直达航班。但我们可以为您安排联程航班，您可以从洛杉矶乘坐中转联程航班到纽约。
P: I see.
顾客：这样啊。
S: When do you want to leave?
销售：那您想什么时候出发？
P: We intend to leave next Monday, January the 21st.
顾客：我们计划下周一，也就是一月二十一日离开。
S: Let me check…We have Flight CA589 leaving Beijing at 11:05 a.m. and arriving in Los Angeles at 7:00a.m. the same day. That where China Airlines terminates. In Los Angeles you need to take a connecting flight to New York. We will arrange you to take United Airlines Flight 6701 that leaves Los Angeles at 10:30 a.m. and arrives in New York at 1:24 p.m. You have enough time for connection.
销售：稍等我查一下……我们有CA589航班早上11:05离开北京，同一天早上7点到达洛杉矶。那是国航的航站楼。在洛杉矶您需要转乘中转联程航班到纽约。我们会安排早上10:30的美国联合航空公司的6701航班载您去纽约，达到时间是下午1:24。您有足够的转机时间。
P: Is it nonstop flight from Beijing to Los Angeles?
顾客：那么北京到洛杉矶是直达航班吗？
S: Yes, it’s a direct flight. By the way, would you like to travel first class or economy class?
销售：是的，是直达。对了，您想预订头等舱还是经济舱？
P: Book me two economy class seats, please.
顾客：订两张经济舱的票吧。
S: Would you please spell your full name and the person traveling with you?
销售：能否拼一下您和您同伴的全名？
P: My name is Jack Hilton. My wife’s name is Sandy Hilton.
顾客：我的名字是Jack Hilton，我妻子是Sandy Hilton。
S: Thank you, Mr. Hilton. May I also have your phone number? We may contact you in case there is any change.
销售：谢谢您，Hilton先生。能否留下您的联系电话？如有变化我们好与您联系。
P: You can call me at 13970970678.
顾客：我电话是13970970678。
S: Thank you. Now let me repeat your reservations. I’ve confirmed two economy class seats on CA589 next Monday, January the 21st. It leaves Beijing at 11:05 a.m. and arriving in Los Angeles at 7:00a.m. in the morning the same day because of the time difference. From Los Angeles to New York, I have confirmed two economy class seats on the connection flight, United Airlines Flight 6701 that leaves Los Angeles at 10:30 a.m. and arrives in New York at 13:24 a.m. Is there anything else, Mr. Hilton?
销售：谢谢您。现在我重复一下您的预订。我为您订了两张下周一，也就是一月二十一日从北京到洛杉矶的CA589的经济舱客票。航班于早上11:05离开北京，因时差关系将于同一天的早上7点到达洛杉矶。从洛杉矶到纽约，我为您订了两张美联航6701次航班，是中转航班机票，将于上午10:30离开洛杉矶，下午1:24到达纽约。有问题吗？
P: That’s right, thank you.
顾客：没错，谢谢你。
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