（Smith先生预订了从北京—巴黎—伦敦的航班，现在他想变更行程为：北京—巴黎—柏林—伦敦，于是致电航空公司）
S: Hello, This is the Air China booking Office, May I help you?
销售：您好！这里是中国航空公司预订部，请问能帮你什么？
P: Yes. I’ve made a reservation on your Fight CA297 to Pairs, but I want to fly to London by way of Berlin. Can you arrange a new itinerary for me?
顾客：嗯，我订了CA297去巴黎的航班，但是现在要改从柏林去伦敦，您能否帮我订个新的行程？
S: Yes, sir. Would you please give me your name and the data of your reservation? I’ll make the change right now.
销售：可以，先生。您能告诉我您的姓名和行程日期吗？我马上帮您改。
P: It’s for Monday, January 22nd, My name is Mark Smith.
顾客：我叫Mark Smith，订的是一月二十日，星期一的航班。
S: How do you spell your full name, Mr. Smith?
销售：Smith先生，能拼下您的全名吗？
P: M-A-R-K Mark. S-M-I-T-H Smith.
顾客：M-A-R-K Mark. S-M-I-T-H Smith。
S: Thank you, Mr. Smith. Oh, yes. I’ve got your record: Beijing-Pairs-London. Now I’ll cancel the portion of Pairs to London and then make a new reservation for you. How long do you want to stay in Pairs?
销售：谢谢您。我已经调出您的订座记录：北京－巴黎－伦敦。现在我删掉巴黎到伦敦的航段，然后帮您订个新的。您打算在巴黎停留几天？
P: three days in Pairs and two days in Berlin.
顾客：巴黎三天，柏林两天，
S: Ok. Please hold a moment. I’ll check the schedule. Well, sir, British Airways has a flight from Pairs to Berlin at 8:40a.m. That would be Thursday, January 25th. On Sunday there’s also a British Airways flight leaving for London at 9:20a.m.
销售：好的，请稍等。我查查航班表。英国航空公司有一月二十五日，星期四早上8点40从巴黎到柏林的航班，周日早上9点20也是英航有从柏林到伦敦的航班。
P: Are they both nonstop flights?
顾客：是直达航班吗?
S: Yes, they are.
销售：没错。
P: Can you take care of the reservation for me?
顾客：您能帮我订票吗？
S: Yes, sir. May I ask which class you want to take?
销售：好的，先生。请问您要订哪个舱位？
P: Book me the same class, economy class, please.
顾客：都订经济舱吧，谢谢。
S: Ok. I’ll request your reservation immediately…Hello, sir, your reservations have been confirmed. Now allow me to repeat the whole reservation for you: your original reservation from Beijing to Pairs remains unchanged. I’ve made a new reservation on a British Airways flight from Pairs to Berlin on Thursday at 8:40a.m. On Sunday a British Airways flight leaves Berlin to London at 9:20a.m. By the way, have you got a ticket, Mr. Smith?
销售：我这就给您订……先生，您好，已经订好了。现在我重复一下订座信息：你最初预订的航段北京到巴黎没有变更，之后我帮您订了周四早上8点40分从巴黎到柏林的英国航空公司的航班，周日早上9点20分从柏林到伦敦的航班。Smith先生，您原来的机票已经取了吗？
P: Yes, I purchased the ticket in your office.
顾客：是的，我在你们售票处买的。
S: I suggest you take your ticket and valid travel documents to one of our offices. We’ll cancel the Paris-London portion and reissue it for Paris-Berlin-London. There may be an addition charge for this new itinerary.
销售：建议您带机票来我们的售票处，由我们为您取消巴黎－伦敦段，重新出巴黎－柏林－伦敦的机票。更改会有一些额外的收费。
P: Do you charge me much?
顾客：会收很多？
S: Sorry, we don’t have the new fare for you at this moment. Anyway we will recalculate the fare. May I have your telephone number, please?
销售：不好意思，我们现在不能告诉您新行程的价格，需要重新计算。请问您的联系方式方式？
P: Yes, you can reach me at 85038999, extension 666.
顾客：您打85038999转分机666，可以找到我。
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