S: Good morning. This is Air China. May I speak to Mr. Wang, please?
销售：早上好。这里是中国国际航空公司。请帮我找一下王先生。
P: Yes. Mr. Wang speaking.
顾客：我是，请讲。
S: Mr. Wang, This is Air China International Reservations. I’m calling about your reservation on Flight CA793 to HongKong this afternoon. I regret to inform you that the flight has been cancelled due to the bad weather condition.
销售：王先生，您好。这里是国航国际预订中心。我抱歉的通知您，您乘坐的下午到香港的CA793航班因为天气原因被取消了。
P: Oh, that’s awful. Can’t you put me on another flight?
顾客：噢，真糟糕。您能为我改其他航班吗？
S: Yes. We are thinking of an alternate flight. I can make a reservation for you on Cathy Pacific Airways Flight CX951, leaving Shanghai at 11:40 tomorrow morning.
销售：可以，我们正在这样做。为您预订明天早上11:40起飞的国泰航空公司CX951航班行吗？
P: Can you get me on a earlier flight?
顾客：有更早的吗？
S: This flight is the earliest one available, I’m afraid.
销售：抱歉，这是最早可预订到的航班。
P: I see. Please book me a first class seat on the flight.
顾客：明白，请帮我订一个头等舱吧。
S: I’ll do that. Now I’ve confirmed one first class seat on CX951. It leaves Shanghai at 11:40a.m. tomorrow morning. By the way, May I ask you if you have got the ticket. Mr. Wang?
销售：好的。现在我为您预订明天上午11:40起飞的CX951航班头等舱座位一个。顺便问一下，王先生，票在您手上吗？
P: Yes, Air China issued the ticket.
顾客：是的。
S: Please take you ticket to our office before check-in. We’ll reissue your ticket. Anything else? Anybody to be notified or hotel reservations to be cancelled?
销售：那请您在办理值机之前到我们的柜台，我们会为您重新开具客票。需要我们帮您通知什么人？或者取消酒店预订？
P: No, thanks, I will deal with it.
顾客：不，谢谢，我自己会处理。
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