P: Excuse me, Miss. I want to cancel my flight.
顾客：小姐，打扰一下，我想退票。
S: For today?
销售：今天的航班？
P: Yes. Ten o’clock flight to Shanghai. I meant to go there to meet my parents from Tokyo. But it happened that they were unable to come. It’s urgent to do that.
顾客：是今天十点去上海的航班。我父母从东京来，本来打算去上海见面，他们临时有事来不了了。所以我退票很急。
S: That’s all right. May I have your ticket and identity card, please?
销售：没关系。我能看看您的机票和证件吗？
P: Here is my ID card
顾客：这是我的身份证。
S: I see. The ticket is refundable, but you should pay s certain amount of cancellation fee.
销售：嗯，票可以退，但是我们要收一些退票费。
P: Do you charge me much?
顾客：很多钱吗？
S: Well, according to the airline rule, the passenger who asks for a refund within 2 hours ahead of flight departure should pay 20% of the original ticket fare. It’s nearly half past eight now and the passengers are going through the check-in procedures. As you made a claim within 2 hours, we have to charge 20% of the cancellation fee from your ticket fare.
销售：根据航空公司的规则，乘客在航班起飞前两小时内退票，需要支付机票全价的20％。现在是八点半，已经是登机时间了，你需要支付全票价的20％作为退票费。
P: I see.
顾客：那好吧。
S: Please wait a moment. I’ll calculate the fare and get your money back. Now, please fill in this refund form and sign here.
销售：请您稍等。我来计算票价然后帮您退款。现在请您填写退票单，在这里签字。
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