行李受损——民航英语之三十九

帅哥

   Damaged Baggage
  (A passenger has just arrived at Pu dong International Airport from Los Angeles on Northwest Airlines．She found that her baggage was scratched．)
P:  well sir, I’ve just got nay suitcase from the belt and I find it is scratched．
A:  Oh，I’m sorry, madam．We’11 take responsibility if it’s our fault．
P:  How d’you do it? It was a new case that I had bought just before I came here．
A:  Our airline will have it repaired and return it to you within three days．
P:  I’m not interested in repairs．As it is practically brand-new I’d like the money, in cash．
P:  I feel regretful about your scratched case，but if it is irreparable we will offer you a new one or replace it with one of the Same type．Is that acceptable to you?
A:  That’s okay．
P:  Would you please fill out the Irregularity Report?
A:  Here you are．
P:  Thank you．We’11 get in touch with you within a few days and deliver the case to you as soon as it is repaired．May I ask where I call contact you?
A:  Here’s my card．And phone numbers both for my office and home．I expect to hear from you soon．
P:  Thank you．Once again，1 would like to apologize for any inconvenience this has caused you mad look forward to having you fly with us again．

译文：
                        行李受损
（一位乘客刚刚乘坐西北航空公司的航班从洛杉矶抵达浦东国际机场。她发现她的行李箱被划破了。）
乘客：  先生，我刚从运输带上拿到我的行李箱，但是我发现它被划破了。
服务台：哦，很抱歉夫人。如果是我们的错，我们会负责的。
乘客：  你们打算怎么办？这是一个新箱子，是我在来这里之前刚买的。
服务台：我们航空公司将会修理好它，并在三周内把它归还给您。
乘客：  我对修理不感兴趣。因为它几乎是崭新的，我要求赔款，现金。
乘客：  对您被划破的箱子我表示抱歉，但是如果它无法修复，我们会给您一个新的或者一个同样类型的来代替。这样做您能接受吗？
服务台：可以。
乘客：  请您填写这份异常情况报告可以吗？
服务台：给您。
乘客：  谢谢。我们将在几天内与您联系，并在箱子修好后尽快与您联系。请问我在哪里能联系到您呢？
服务台：这是我的名片。上面有我家里和办公室的电话。我希望能尽快得到您的消息。
乘客：  谢谢您。对于此次给你带来的不便再一次表示歉意，同时期望您能再次乘坐我们的航班。