| 招聘期限： 2010-04-30 2010-05-10 17:08 | |||||
| 招聘部门： 客户服务部 | |||||
| 联 系 人： 人力资源部(人力资源部) | |||||
| 联系电话： (合则约见、谢绝来电) | |||||
| |||||
| 通信地址： 厦门高崎国际机场埭辽路20号(361006)[url=](合则约见、非请勿访)[/url] | |||||
| 学历要求： 本科以上 | 性别要求： 不限 | |
| 职位性质： 全职 | 招聘对象： 应届生以上 | |
| 外语要求： 英语水平要求熟练 | ||
| 工作地点： 厦门市 | ||
1.Control customer account for repairs on a day to day basis to ensure their needs are met in an efficient and prompt manner.
2.Communicate with customers on commercial and minor technical issues - including all customers inquires.
3.Provide quotations to the customer whilst ensuring targeted gross profit margins are met.
4.Administrate warranty charges to OEM and customer.
5.Provide exchange unit service to the customer upon request - includes order maintenance and invoicing.
6.Generate, verify and issue invoices to the customers within stipulated time frame.
7.Maintenance of order book for allocated customers, which includes regularly updated estimates.
8.Provide internal report and external report as requested by Customer Service Supervisor.
9.Cross train and provide back up to other Customer Service Controllers.
10.Recommend internal procedure revisions to Customer Service Supervisor.
11.Undertake any other duties as assigned by the Customer Service Supervisor.
Job Specification:
1.Bachelor degree or above
2.Work experience in customer service field is preferred
3.Good inter-personal and communication skills
4.Fluent in spoken and written English； At least passed CET-6 or equivalent.
5.Computer literate