Flight Attendant Manual 747/400

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Revision Number: 02 Revision Date: January 15, 2004 January 15, 2004 Copyright Information Boeing claims copyright in each page of this document only to the extent that the page contains copyrightable subject matter. Boeing also claims copyright in this document as a compilation and/or collective work. The right to reproduce, distribute, display, and make derivative works from this document, or any portion thereof, requires a license from Boeing. For more information, contact The Boeing Company, P.O. Box 3707, Seattle, Washington 98124. Boeing 707, 717, 727, 737, 747, 757, 767, 777, DC-8, DC-9, DC-10, MD-10, MD-11, MD-80, MD-90, BBJ, Boeing Business Jet, the Boeing logo symbol, and the red-white-and-blue Boeing livery are all trademarks owned by The Boeing Company; and no trademark license (either expressed or implied) is granted in connection with this document or otherwise. January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.0.1 0.0 Preface-Table of Contents Preface.....................................................................................................0 Airplane Description ...............................................................................1 Control Panels.........................................................................................2 Cabin Management System .................................................................2A Lighting...................................................................................................3 Communication.......................................................................................4 Lavatories................................................................................................5 Galleys ....................................................................................................6 Doors, Slides, and Emergency Exits.......................................................7 Emergency Equipment............................................................................8 Non-Normal Situation Guidelines ..........................................................9 Miscellaneous........................................................................................10 Crew Rest..............................................................................................11 June 1, 2001 747-400 Flight Attendant Manual Preface - Table of Contents Copyright © The Boeing Company. See title page for details. 0.0.2 D6-30151-TBC (pax) Intentionally Blank June 1, 2001 747-400 Flight Attendant Manual Preface Chapter 0 Model Identification Section 1 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.1.1 0.1 Preface-Model Identification General The airplanes listed in the table below are covered in this flight attendant manual. The numbers are used to distinguish data peculiar to one or more, but not all of the airplanes. Where data applies to all airplanes listed, no reference is made to individual airplane numbers. This TBC manual covers typical representative airplanes. This manual is intended as a general reference for Boeing organizations and customers who do not yet have a customized manual. The Flight Attendant Manual will be revised as necessary. Airplane Number Registry Number Serial Number Tabulation Number OEG VH-OEG 32911 RF003 008 HL7428 28552 RM071 January 15, 2004 747-400 Flight Attendant Manual Preface - Model Identification Copyright © The Boeing Company. See title page for details. 0.1.2 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Model Identification Section 1 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.1.1 0.1 Preface-Model Identification General The airplanes listed in the table below are covered in this flight attendant manual. The numbers are used to distinguish data peculiar to one or more, but not all of the airplanes. Where data applies to all airplanes listed, no reference is made to individual airplane numbers. This TBC manual covers typical representative airplanes. This manual is intended as a general reference for Boeing organizations and customers who do not yet have a customized manual. The Flight Attendant Manual will be revised as necessary. January 15, 2004 747-400 Flight Attendant Manual Preface - Model Identification Copyright © The Boeing Company. See title page for details. 0.1.2 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Introduction Section 2 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.2.1 0.2 Preface-Introduction Foreword The material in this publication provides introductory information about the Boeing 747-400 airplane and the information is operationally oriented. It must be understood that the material is general in nature and is not intended, in any way, to replace official engineering drawings, documents, and handbooks for the 747-400 airplane. It is suggested that appropriate sections of the Flight Crew Operations Manual and Airplane Flight Manual be consulted to supplement the material contained in this publication. General This Flight Attendant Manual (FAM) has been prepared by Boeing Commercial Airplanes, Commercial Aviation Services organization. The purpose of this FAM is to: • provide the guidelines and systems information the flight attendant needs to safely and efficiently operate the 777 airplane during all anticipated airline operations • serve as a reference for use during transition training for the 777 airplane • serve as a review guide for use in recurrent training and proficiency checks • establish standardized guidelines and practices to enhance Boeing operational philosophy and policy This manual is prepared for the owner/operator named on the title page specifically for the airplanes listed in the “Model Identification” section. It contains operational guidelines and information, which apply only to these airplanes. The manual covers the Boeing delivered configuration of these airplanes. Changes to the delivered configuration are incorporated when covered by contractual revision agreements between the owner/operator and The Boeing Company This manual is not suitable for use for any airplanes not listed in the “Model Identification” section. Further, it may not be suitable for airplanes that have been transferred to other owners/operators. January 15, 2004 747-400 Flight Attendant Manual Preface - Introduction Copyright © The Boeing Company. See title page for details. 0.2.2 D6-30151-TBC (pax) Owners/operators are solely responsible for ensuring the operational documentation they are using is complete and matches the current configuration of the listed airplanes. This includes the accuracy and validity of all information furnished by the owner/operator or any other party. Any questions about the content or use of this manual may be directed to: Commercial Aviation Services Boeing Commercial Airplanes P. O. Box 3707, M/C 20–89 Seattle, Washington 98124–2207 USA Attention: Senior Manager, Flight Technical Integration & Data Note: There are no plans for a future revision of this manual. Warnings, Cautions and Notes The following levels of written advisories are used throughout this manual: WARNING: An operating procedure, technique, etc., which may result in personal injury or loss of life if not carefully followed. CAUTION: An operating procedure, technique, etc., which may result in damage to equipment if not carefully followed. Note: An operating procedure, etc., considered essential to emphasize. Information contained in notes may also be safety related. January 15, 2004 747-400 Flight Attendant Manual Preface - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.2.3 Page Numbering The FAM uses a decimal page numbering system. The page number is divided into three fields; chapter, section, and page. An example of a page number for the galleys chapter follows: chapter 6, section 10, page 3. Example Page Number Page Identification Each page is identified by a customer document number and a page date. The customer document number is composed of the general 747 FAM number, D6-30151–, and is followed by the customer identification. The page date is the date of publication of the manual or the most recent revision date. Example Page Identification Flight Attendant Manual Configuration Customer airplane configuration determines the data provided in this manual. The Boeing Company keeps a list of each airplane configuration as it is built and modified through the Service Bulletin process. The FAM does not reflect customer originated modifications without special contract provisions. 6.10.3 Page Number Chapter (Galleys) Section (Systems Description) D611W302-TBC Customer Identification 777 Flight Attendant Manual Number January 15, 2004 747-400 Flight Attendant Manual Preface - Introduction Copyright © The Boeing Company. See title page for details. 0.2.4 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Revision Record Section 4 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.4.1 0.4 Preface-Revision Record Revision Transmittal Letter To: All holders of The Boeing Company 747 flight attendant Manual, Boeing Document Number D6-30151-TBC (pax). Subject: Flight Attendant Manual Revision. This revision reflects the most current information available to The Boeing Company 45 days before the subject revision date. The following revision highlights explain changes in this revision. General information below explains the use of revision bars to identify new or revised information. Revision Record General The Boeing Company issues flight attendant manual revisions to provide new or revised procedures and information. Formal revisions also incorporate appropriate information from previously issued flight attendant manuals. The revision date is the approximate date the manual is mailed to the customer. Formal revisions include a Transmittal Letter, a new Revision Record, Revision Highlights, and a current List of Effective Pages. Use the information on the new Revision Record and List of Effective Pages to verify the flight attendant manual content. Pages containing revised technical material have revision bars associated with the changed text or illustration. Editorial revisions (for example, spelling corrections) may have revision bars with no associated highlight. The record above should be completed by the person incorporating the revision into the manual. No. Revision Date Date Filed No. Revision Date Date Filed 00 September 27, 2002 01 August 26, 2003 02 January 15, 2004 January 15, 2004 747-400 Flight Attendant Manual Preface - Revision Record Copyright © The Boeing Company. See title page for details. 0.4.2 D6-30151-TBC (pax) Filing Instructions Consult the List of Effective Pages (0.5). Pages identified with an asterisk (*) are either replacement pages or new (original) issue pages. Remove corresponding old pages and replace or add new pages. Remove pages that are marked DELETED; there are no replacement pages for deleted pages. Revision Highlights This section (0.4) replaces the existing section 0.4 in your manual. Be careful when inserting changes not to throw away pages from the manual that are not replaced. Using the List of Effective Pages (0.5) can help determine the correct content of the manual. Throughout the manual, airplane effectivity may be updated to reflect coverage as listed on the Preface - Model Identification page, or to show service bulletin airplane effectivity. Highlights are not supplied. This manual is published from a database; the text and illustrations are marked with configuration information. Occasionally, because the editors rearrange the database markers, or mark items with configuration information due to the addition of new database content, some customers may receive revision bars on content that appears to be unchanged. Pages may also be republished without revision bars due to slight changes in the flow of the document. Chapter 0 - Preface Section 2 - Introduction 0.2.1 - Title change of manual. Chapter 1 - Airplane Description Section 10 - Introduction Overview 1.10.1 - Chapter revised for cross-model standardization. Passenger and Attendant Seating 1.10.8 - Added warning concerning turbulent air operations. January 15, 2004 747-400 Flight Attendant Manual Preface List of Effective Pages Chapter 0 Section 5 * = Revised, Added, or Deleted Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.5.1 0.5 Preface-List of Effective Pages Page Date FAM * Title Page January 15, 2004 * Copyright January 15, 2004 0.0.1-2 June 1, 2001 * 0.1.1-2 January 15, 2004 * 0.1.1-2 January 15, 2004 * 0.2.1-4 January 15, 2004 * 0.4.1-2 January 15, 2004 * 0.5.1-2 January 15, 2004 Airplane Description (tab) * 1.TOC.0.1-2 January 15, 2004 * 1.10.1-2 January 15, 2004 1.10.3 June 1, 2001 * 1.10.4-16 January 15, 2004 Control Panels (tab) * 2.TOC.0.1-2 January 15, 2004 * 2.10.1-20 January 15, 2004 * 2.20.1-2 January 15, 2004 Cabin Management System (tab) * 2A.TOC.0.1-2 January 15, 2004 * 2A.10.1-8 January 15, 2004 * 2A.15.1-10 January 15, 2004 * 2A.20.1-4 January 15, 2004 * 2A.25.1-4 January 15, 2004 * 2A.26.1-2 January 15, 2004 * 2A.30.1-6 January 15, 2004 * 2A.40.1-2 January 15, 2004 Lighting (tab) * 3.TOC.0.1-2 January 15, 2004 3.10.1 June 1, 2001 * 3.10.2-7 January 15, 2004 3.10.8-10 June 1, 2001 * 3.10.11-12 January 15, 2004 * 3.10.13-14 Deleted Communications (tab) * 4.TOC.0.1-2 January 15, 2004 4.10.1-2 June 1, 2001 * 4.20.1-6 January 15, 2004 * 4.21.1-6 January 15, 2004 * 4.22.1-6 January 15, 2004 * 4.23.1-2 January 15, 2004 * 4.24.1-4 January 15, 2004 * 4.30.1-4 January 15, 2004 * 4.40.1-4 January 15, 2004 Lavatories (tab) * 5.TOC.0.1-2 January 15, 2004 5.10.1 June 1, 2001 * 5.10.2-12 January 15, 2004 * 5.10.13-14 Deleted 5.20.1 June 1, 2001 * 5.20.2-9 January 15, 2004 5.20.10 June 1, 2001 Page Date January 15, 2004 747-400 Flight Attendant Manual Preface - List of Effective Pages * = Revised, Added, or Deleted Copyright © The Boeing Company. See title page for details. 0.5.2 D6-30151-TBC (pax) Galleys (tab) * 6.TOC.0.1-2 January 15, 2004 * 6.10.1 January 15, 2004 6.10.2-4 June 1, 2001 * 6.10.5-12 January 15, 2004 6.20.1 June 1, 2001 * 6.20.2-6 January 15, 2004 Doors, Slides and Emergency Exits (tab) * 7.TOC.0.1-2 January 15, 2004 * 7.10.1 January 15, 2004 7.10.2 June 1, 2001 * 7.20.1-18 January 15, 2004 * 7.30.1-14 January 15, 2004 * 7.40.1-12 January 15, 2004 * 7.50.1-6 January 15, 2004 Emergency Equipment (tab) * 8.TOC.0.1-2 January 15, 2004 * 8.10.1-18 January 15, 2004 Non-Normal Situation Guidelines (tab) * 9.TOC.0.1-2 January 15, 2004 * 9.10.1-12 January 15, 2004 * 9.20.1-14 January 15, 2004 * 9.30.1-12 January 15, 2004 Miscellaneous (tab) * 10.TOC.0.1-2 January 15, 2004 10.10.1-2 June 1, 2001 Page Date Crew Rest (tab) * 11.TOC.0.1-2 January 15, 2004 * 11.10.1 January 15, 2004 11.10.2 June 1, 2001 * 11.10.3-10 January 15, 2004 * 11.20.1-2 January 15, 2004 11.20.3-12 June 1, 2001 * 11.30.1-12 January 15, 2004 (blank tab)

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June 1, 2001 Page Date January 15, 2004 747-400 Flight Attendant Manual Airplane Description Chapter 1 Table of Contents Section 0 FCOM Template 12/12/98 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.TOC.0.1 1.0 Airplane Description-Table of Contents System Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1 Airplane Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1 Principal Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.2 Airplane Systems General . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.3 Auxiliary Power Unit (APU) . . . . . . . . . . . . . . . . . . . . . . . 1.10.3 Electrical Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.3 Air Conditioning and Pressurization . . . . . . . . . . . . . . . . . 1.10.3 Passenger Cabin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5 Cabin Management System . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5 Cabin Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5 Galleys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6 Food Cart Lift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6 Lavatories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6 Closets and Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6 Crew Rest Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.7 Emergency Equipment Stowage . . . . . . . . . . . . . . . . . . . . 1.10.7 Passenger Overhead Stowage Bins . . . . . . . . . . . . . . . . . . 1.10.7 Passenger and Attendant Seating . . . . . . . . . . . . . . . . . . . . 1.10.8 Passenger and Attendant Seating Layout . . . . . . . . . . . . . 1.10.9 Passenger Service Units . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.11 Emergency Oxygen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.11 Therapeutic Oxygen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.11 Flight Deck Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.12 Flight Deck Security Door . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.12 Normal Flight Deck Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.14 Flight Deck Emergency Access Panel . . . . . . . . . . . . . . . 1.10.14 January 15, 2004 747-400 Flight Attendant Manual Copyright © The Boeing Company. See title page for details. 1.TOC.0.2 D6-30151-TBC (pax) Airplane Description - Table of Contents Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Airplane Description Chapter 1 Introduction Section 10 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.1 1.10 Airplane Description-Introduction Overview This chapter provides a general description of the airplane, principal dimensions, and passenger cabin. Airplane Description [Typical] [Typical] [Typical] [Typical] [Typical] Airplane model: 747-400 passenger Engines: General Electric CF6-80C2, rated at 62,100 pounds of thrust each Maximum takeoff weight (typical): 870,000 pounds (394,621 kilograms) Crew: Captain First Officer Observers (up to 2) Passenger: Flight Attendants: Upper Deck (up to 3) Main Deck (up to 18) Passenger seating capacity : 377 total: 12 First Class - Main Deck 32 Business Class - Upper Deck 24 Business Class - Main Deck 309 Economy Class - Main Deck Fuel capacity: 53,864 gallons (203,897 liters) Maximum operating altitude: 45,100 feet Maximum operating speed: 500 knots (0.83 Mach) January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.2 D6-30151-TBC (pax) [Typical] Principal Dimensions Passenger Range: 8,200 nautical miles 9,438 statue miles 15,186 kilometers 72' 9" 114' 5.5" 231' 10" 225' 2" 12' 7" 36' 1" 213' 0" 89' 5.5" 32' 5.5" 25' 0" 62' 6.5" 22.2m 34.9m 70.7m 68.5m 13.8m 11.0m 64.9m 27.26m 9.89m 7.6m 19.06m January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.3 Airplane Systems General Auxiliary Power Unit (APU) An APU is mounted in the tail of the airplane. The APU is a gas turbine engine capable of operating both in the air and on the ground. On the ground, the APU provides the electrical power and pneumatic air necessary to operate the airplane systems if external ground services are not available. In flight, the APU is capable of serving as a back-up for the engine pneumatic air system at or below 15,000 feet. Electrical Power The electrical power system supplies 115 volt, 400 cycle AC and 28 volt DC electrical power to the airplane. On the ground, power can also be provided by the APU or by external power carts. If the electrical system loses one or more generators, electrical power to one or more galleys is removed automatically. Air Conditioning and Pressurization Normally, the pneumatic air for air conditioning and pressurization is supplied by the engines. The APU can also be used to supply bleed air. Temperature is controlled separately for the flight deck and for the passenger cabin. Cabin temperature is controlled automatically to maintain between 65 and 85 degrees F (18 to 29 degrees C) as selected by the flight crew. Temperature is controlled separately for the flight deck and for the passenger cabin. Flight attendants can control cabin temperatures manually for the upper deck and the five main deck passenger zones. Gasper air distribution outlets are provided for the main deck and upper deck passenger cabin. The cabin pressure is controlled automatically to provide a programmed cabin altitude. June 1, 2001 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.4 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.5 Passenger Cabin Cabin Management System The Advanced Cabin Entertainment/Service System (ACESS) is designed to control and monitor many cabin and passenger functions. Control panels for the ACESS are located at designated attendant stations. ACESS includes: the passenger services system, cabin lighting system, cabin interphone system, passenger address system, passenger entertainment system, and the cabin configuration system. The cabin configuration system consists of pre-programmed software with computer logic to automatically control system functions. It also defines and identifies passenger areas. See Chapter 2A, Cabin Management. The passenger services system includes the reading lights, call lights, passenger information signs, and chime functions. See Chapter 2A, Cabin Management, Chapter 3, Lighting, and Chapter 4, Communications, for detailed information. The cabin lighting system includes ceiling lights, sidewall wash lights, and night lights. See Chapter 3, Lighting. The cabin interphone system includes calls from the flight deck-to-attendants, attendant-to-attendant and the passenger address announcements. See Chapter 4, Communications. The passenger address system includes flight deck announcements, flight attendant announcements, pre-recorded announcements, entertainment and boarding music, and audio for the video system. See Chapter 2A, Cabin Management, and Chapter 4, Communications. The passenger entertainment system includes the video system, passenger address configuration, and entertainment audio. See Chapter 2A, Cabin Management. Cabin Doors The main passenger cabin is served by four entry doors, numbered 1L, 2L, 4L and 5L, located on the left side of the airplane. Service doors, numbered 1R, 2R, 4R and 5R, are located on the right side of the airplane. Doors 3L and 3R are overwing exits and are only used during an emergency. There are two upper deck doors which serve as emergency exits from the upper deck. See Chapter 7, Doors, Slides and Emergency Exits, for detailed information. January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.6 D6-30151-TBC (pax) Galleys The galleys have provisions for storing and preparing food and beverages. Removable containers, which insert and latch into the galley walls, are used for replenishment of supplies, food, beverages, and waste storage. The galleys are equipped with electrical power and water services. See Chapter 6, Galleys, for detailed information. Food Cart Lift An electrically powered food cart lift is installed for food service between the main and upper decks. The lift is located at the aft end of the upper deck passenger compartment and is capable of lifting a 250 pound (114 kilogram) food cart. Control panels are provided on both the main and upper decks adjacent to the lift. See Chapter 6, Galleys, for detailed information. Lavatories The airplane is equipped with lavatories on the main deck and upper deck. Each lavatory contains a toilet, wash basin, mirror, and all the necessary vanity items and disposal units. Some of the lavatories have baby care stations and handicap provisions. The lavatories contain two oxygen masks which deploy automatically during cabin depressurization. Ventilation is provided for each lavatory and air exhausts through overboard vents. See Chapter 5, Lavatories, for detailed information. Closets and Partitions [Typical] There is large coat closet is located in the forward (nose) section of the airplane. and a closet located on the upper deck. A closet is also located near doors 5L and 5R. Closets vary in size and can include coat rods or stowage shelves. Partitions, lavatories, and galleys are used to separate class seating. Some partitions have literature pockets and bassinet fittings installed. January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.7 Crew Rest Area A cabin crew rest compartment is installed at Door 5 above the life raft support beam and the aft lavatories. Access is through a stairwell. The crew rest area can accommodate up to eight crew members. Oxygen, lighting, air conditioning, and emergency equipment are available. The door 5 overhead crew rest area is not certified for use during takeoff and landing. See Chapter 11, Crew Rest, for detailed information on the door 5 overhead crew rest compartment. A flight crew rest area is located on the forward left side of the upper deck and is accessible only from the flight deck. The crew rest area has two bunks and a wall mounted seat (for in-flight use only). Oxygen, lighting, air conditioning, interphone handset, and emergency equipment are available. The flight crew rest area is not certified for use during taxi, takeoff, or landing. Emergency Equipment Stowage Emergency equipment such as megaphones may be stored in the overhead bins. Additional stowage compartments for emergency equipment and other crew-related equipment are at or near the attendant stations. These stowage compartments may be floor or ceiling mounted units. See Chapter 8, Emergency Equipment, for locations and detailed information. Passenger Overhead Stowage Bins Overhead stowage bins running the length of the cabin over both the side and the center seats accommodate hats, coats, blankets, pillows, and most carry-on baggage. Emergency equipment may also be stored in the bins. Each bin has a placard stating its maximum weight capacity. January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.8 D6-30151-TBC (pax) Passenger and Attendant Seating Passenger Seating Accommodations are provided for each passenger class. A passenger control unit (PCU) is provided in each seat arm rest. Passengers use the PCU to make entertainment selections, turn the reading light on or off, or call for passenger service. Flight Attendant Stations Flight attendant stations are located at each door and include an attendant switch panel, service unit, attendant work lights, handset, and seats. Designated emergency equipment and a service unit containing oxygen masks are located at each flight attendant station. For details, refer to Chapter 8, Emergency Equipment. Flight Attendant Seating The flight attendant seats automatically return to the stowed position when unoccupied. A combination seat belt/shoulder harness and a padded head rest are installed in the seat. The harness functions as an inertia restraint device and retracts into a stowed position when not in use. The buckle has a release plate that must be moved through 90 degrees for release to occur. WARNING: Under turbulent air conditions or conditions where rapid airplane movement is expected, failure to firmly connect and properly adjust the flight attendant seat belt and shoulder harness (where available) may result in personal injury. Note: Flight attendants should use caution when standing or moving about the cabin during airplane taxi operations due to possible large or sudden airplane movements. January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.9 Passenger and Attendant Seating Layout Upper Deck [Typical] A=Attendant Seat (3) • = Handset (2) AA• • A January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.10 D6-30151-TBC (pax) Main Deck [Typical] ** ** AA• AA• AA• AA• AA• AA• • AA• AA• A• A• A=Attendant Seat (18) • = Handset (11) January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.11 Passenger Service Units The passenger service units are located immediately below the overhead stowage bins. Each unit has reading lights, controlled by a switch in the passenger seat arm rest, an attendant call light, and a seat locator sign. Emergency Oxygen Passenger oxygen masks are located in overhead modular compartments for both the outboard and center seating sections. One mask is supplied for each passenger seat and two for each lavatory. An extra mask is located in both the center and outboard passenger seat units. The system activates automatically if cabin altitude exceeds approximately 14,000 feet. If a group of masks fails to drop, the mask compartment can be released manually. Masks automatically drop from stowage and a continuous flow of oxygen is initiated when a mask is pulled. Pulling on one mask causes oxygen flow to all masks in that unit. The system can be manually activated by the flight crew at any altitude by pushing the passenger oxygen switch on the flight deck. Two oxygen masks are located in a compartment above each flight attendant station. See Chapter 8, Emergency Equipment System Description, for detailed information. Therapeutic Oxygen [Option: Theraputic Oxygen installed] The therapeutic oxygen system is an integral part of the passenger oxygen system. The therapeutic oxygen outlets are capable of providing oxygen to therapeutic masks without actuating all passenger masks. The therapeutic oxygen system can be activated at any altitude during normal flight by placing the Therapeutic Oxygen switch to the ON position. Prior to activation, at least one therapeutic oxygen mask must be plugged into an outlet. Therapeutic oxygen also activates automatically whenever the passenger oxygen system automatically activates. Passengers receive therapeutic oxygen through therapeutic masks plugged into the outlet on the PSUs. No oxygen flows from therapeutic oxygen outlets when masks are not plugged in. Oxygen flow can be reset by selecting the Therapeutic Oxygen switch to RESET position after all therapeutic masks are unplugged from the system. January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.12 D6-30151-TBC (pax) Flight Deck Door [Flight Deck Security Door: not installed] The flight deck door opens into the flight deck. When the door is closed, a viewing lens in the door allows observation of the passenger cabin. An electric lock latch mechanism, controlled by the flight deck door switch, allows the flight deck door to be locked. The door can be opened any time from the flight deck side. When the door is locked, a key is required to open the door from the passenger cabin side. The door unlocks with the loss of electric power. A break–away panel in the base of the door allows the door to open if the bottom of the door is jammed. A door latch mechanism allows the locked door to be forced open without permanent damage to the lock. Application of sufficient force opens the locked door in either direction. An angled door jam forces the door open into the flight deck in case of surrounding bulkhead deformation. CAUTION: Forcing the door open into the passenger cabin causes permanent damage.

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Flight Deck Security Door [Flight Deck Security Door: installed] A lockable flight deck security door is installed to resist forcible entry by unauthorized personnel. In addition, the door meets the requirements for resistance to ballistic penetration and intruder entrance. The door opens into the flight deck. A viewing lens in the door allows observation of the passenger cabin. The door can be manually opened from the flight deck by turning the door handle. Entry to the flight deck is monitored by the flight crew. In the case of flight crew incapacitation, flight deck access may be gained through the use of the emergency access panel located on the right-side wall. January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.13 1 Flight Deck Emergency Access Panel 2 Deadbolt Key Lock Note: The door incorporates a deadbolt with a key lock. Locking the deadbolt on the flight deck side prevents the key from unlocking the door on the passenger cabin side. 3 Door Handle FWD 1 2 5 3 4 ENT 1 2 3 Typical January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.14 D6-30151-TBC (pax) Normal Flight Deck Access Access to the flight deck is by permission of the flight crew. Doorbell Mode [Airline programmable option] If the doorbell mode is activated, an entry request to the flight deck is made by pressing "1" and then "ENT" on the emergency access panel on the right side of the door. A chime will sound on the flight deck and the flight crew may, at their discretion, authorize flight deck access. Flight Deck Emergency Access Panel A flight deck emergency access panel is located on the passenger side door post. The emergency access panel includes a six button keypad for entering the numeric access code along with red, amber, and green lights. The red light illuminates to indicate the door is locked. When the correct emergency access code is entered, the amber light illuminates. The green light illuminates to indicate the door is unlocked. The emergency access code is used to gain access to the flight deck in case of emergency or flight crew incapacitation. January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 1.10.15 1 Keypad Push - enters 3 to 8 digit numeric access code. Entry of correct emergency access code sounds flight deck chime. 2 Access Lights Red (illuminated) - door locked. Amber (illuminated) - correct emergency access code entered. Green (illuminated) - door unlocked. 1 2 5 3 4 ENT 1 2 January 15, 2004 747-400 Flight Attendant Manual Airplane Description - Introduction Copyright © The Boeing Company. See title page for details. 1.10.16 D6-30151-TBC (pax) Normal Operation If emergency access to the flight deck is required, entry of the correct code causes: • a flight deck chime to sound • initiates the auto-unlock sequence Note: The illumination of the amber light on the access panel indicates that the correct emergency access code has been entered and the door is programmed to automatically unlock after a time delay. Note: If the flight crew decides to deny entry, the door remains locked and prevents further keypad entry for several minutes. Note: If the correct emergency access code is entered and the flight crew takes no action, the door unlocks for a short time after the expiration of a time delay. • the green indicator light on the emergency access panel illuminates when the door is unlocked January 15, 2004 747-400 Flight Attendant Manual Control Panels Chapter 2 Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.TOC.0.1 2.0 Control Panels-Table of Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.1 Attendant Switch Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.1 Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.2 Door 1L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.2 Door 1R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.3 Door 2L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.4 Door 2R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.6 Door 3L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.8 Door 3R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.9 Door 4L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.10 Door 4R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.11 Door 5L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.12 Door 5R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.13 Upper Deck Galley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.14 Upper Deck Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.15 Cart Lift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.16 Passenger Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.20.1 January 15, 2004 747-400 Flight Attendant Manual Copyright © The Boeing Company. See title page for details. 2.TOC.0.2 D6-30151-TBC (pax) Control Panels - Table of Contents Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Control Panels Chapter 2 Attendant Switch Panels Section 10 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.1 2.10 Control Panels-Attendant Switch Panels [Options shown: Emergency evacuation system, pre-recorded announcement system and boarding music system installed] Overview This chapter provides a general description of the various control panels located throughout the passenger cabin. The circled number adjacent to the panel refers to the chapter where a description and specific information may be found. Attendant Switch Panels An attendant switch panel (ASP) is installed at each attendant station. The ASP may be used to: • initiate passenger evacuation • silence the evacuation horn • turn on emergency lights • test emergency lights • turn on or off work lights. January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.2 D6-30151-TBC (pax) Control Panels Door 1L [Typical; Option: Emergency evacuation system installed] SHUTOFF HORN EVACUATE COMMAND 8 4 3 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.3 Door 1R [Typical; Option: Emergency evacuation system installed] HORN EVACUATE SHUTOFF COMMAND 8 4 3 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.4 D6-30151-TBC (pax) Door 2L [Typical; Option: Emergency evacuation system installed] SHUTOFF HORN EVACUATE COMMAND 4 8 3 2A January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.5 [Typical; Option: Pre-recorded announcemnt machine and boarding music installed] 1 4 3 2 1 CH VOL OFF 2 RSV NEXT CONT CANCL START PWR READY RSV ON ANNCMT ANNOUNCEMENT BGM 2 3 4 5 6 7 8 9 0 1 2A 2A January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.6 D6-30151-TBC (pax) Door 2R [Typical; Option: Emergency evacuation system installed] SHUTOFF EVACUATE HORN COMMAND 2A 8 4 3 2A January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.7 [Typical] 2A January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.8 D6-30151-TBC (pax) Door 3L [Typical; Option: Emergency evacuation system installed] HORN EVACUATE SHUTOFF COMMAND 8 3 4 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.9 Door 3R [Typical; Option: Emergency evacuation system installed] HORN EVACUATE SHUTOFF COMMAND 8 3 4 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.10 D6-30151-TBC (pax) Door 4L [Typical; Option: Emergency evacuation system installed] HORN EVACUATE SHUTOFF COMMAND 8 2A 4 3 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.11 Door 4R [Typical; Option: Emergency evacuation system installed] HORN SHUTOFF EVACUATE COMMAND 8 3 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.12 D6-30151-TBC (pax) Door 5L [Typical; Option: Emergency evacuation system installed] HORN EVACUATE SHUTOFF COMMAND 3 8 4 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.13 Door 5R [Typical; Option: Emergency evacuation system installed] HORN EVACUATE SHUTOFF COMMAND 3 8 4 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.14 D6-30151-TBC (pax) Upper Deck Galley [Typical] 2A 4 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.15 Upper Deck Doors [Option: Emergency evacuation system installed] HORN SHUTOFF EVACUATE 8 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.16 D6-30151-TBC (pax) Cart Lift Main Deck [Send only panel] CART LIFT READY DOWN READY UP OVERRIDE RESET POWER OFF TRANSIT IN M/D DOOR U/D DOOR NORMAL OPERATION UNSAFE/OPEN EMERGENCY STOP 6 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.17 [Call/Send panel] CART LIFT EMERGENCY STOP READY DOWN READY UP OVERRIDE RESET POWER OFF TRANSIT IN UNSAFE U/DOOR NORMAL OPERATION 6 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.18 D6-30151-TBC (pax) Upper Deck [Send only panel] [Call/Send panel] NORMAL OPERATION U/DOOR UNSAFE RESET STOP EMERGENCY NORMAL OPERATION IN TRANSIT OVERRIDE UP READY DOWN READY C A R T L I F T UNSAFE/OPEN EMERGENCY STOP POWER OFF RESET M/D DOOR U/D DOOR 6 NORMAL OPERATION U/DOOR UNSAFE RESET POWER OFF RESET IN TRANSIT OVERRIDE UP READY DOWN READY STOP EMERGENCY C A R T L I F T 6

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January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.10.19 Upper Deck Power Control DISCONNECT UPPER DECK CART LIFT POWER SWITCH RELEASE CONNECT MOTOR 1 MOTOR 2 HEAT PUSH TO RESET NORMAL OVERRIDE OVER OVER HEAT DISCONNECT UPPER DECK CART LIFT POWER SWITCH RELEASE CONNECT MOTOR 1 MOTOR 2 PUSH TO RESET NORMAL OVERRIDE HEAT OVER OVER HEAT 6 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Attendant Switch Panels Copyright © The Boeing Company. See title page for details. 2.10.20 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Control Panels Chapter 2 Inflight Entertainment System Section 20 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2.20.1 2.20 Control Panels-Inflight Entertainment System Passenger Control Unit There is a passenger control unit (PCU) located in the arm rest of each passenger seat. Passengers may use the PCU to make passenger entertainment selections, turn the reading light on or off, or call for passenger service. [Typical] VOLUME 4 January 15, 2004 747-400 Flight Attendant Manual Control Panels - Inflight Entertainment System Copyright © The Boeing Company. See title page for details. 2.20.2 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Cabin Management System Chapter 2A Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.TOC.0.1 2A.0 Cabin Management System-Table of Contents Cabin Services Module Overview . . . . . . . . . . . . . . . . . . . . 2A.10.1 Cabin Services Module (CSM) . . . . . . . . . . . . . . . . . . . . 2A.10.2 Cabin Services Module Operations . . . . . . . . . . . . . . . . . . . 2A.10.4 Cabin Lighting Control . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.4 Reading Lights Control . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.4 Attendant Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.5 Passenger Entertainment System . . . . . . . . . . . . . . . . . . . . . 2A.10.6 Audio Entertainment System Operation . . . . . . . . . . . . . 2A.10.8 Passenger Service System . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.8 Cabin Configuration Module Overview . . . . . . . . . . . . . . . . 2A.15.1 Cabin Configuration Module (CCTM) . . . . . . . . . . . . . . 2A.15.2 Cabin Configuration/Test Module Operations . . . . . . . . . . . 2A.15.8 Set the CCTM for Flight . . . . . . . . . . . . . . . . . . . . . . . . . 2A.15.8 Set Passenger Address Volume . . . . . . . . . . . . . . . . . . . . 2A.15.8 Change/Set No Smoking Areas . . . . . . . . . . . . . . . . . . . . 2A.15.9 Temperature Control Overview . . . . . . . . . . . . . . . . . . . . . . 2A.20.1 Cabin Temperature Control System . . . . . . . . . . . . . . . . 2A.20.1 Cabin Temperature Control Module . . . . . . . . . . . . . . . . 2A.20.2 System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.20.4 Increase Target Temperature . . . . . . . . . . . . . . . . . . . . . . 2A.20.4 Decrease Target Temperature . . . . . . . . . . . . . . . . . . . . . 2A.20.4 Reset Target Temperature . . . . . . . . . . . . . . . . . . . . . . . . 2A.20.4 Door 5 Overhead Crew Rest Area Temperature Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.20.4 Lavatory Operation/Waste Quantity Overview . . . . . . . . . . 2A.25.1 Lavatory Operation/Waste Tank Module . . . . . . . . . . . . . 2A.25.2 Lavatory Operation/Waste Tank Operation . . . . . . . . . . . 2A.25.3 Potable Water Module Overview . . . . . . . . . . . . . . . . . . . . . 2A.26.1 Potable Water Module . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.26.1 Pre-recorded Announcement and Boarding Music System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.30.1 Pre-recorded Announcement System . . . . . . . . . . . . . . . 2A.30.2 January 15, 2004 747-400 Flight Attendant Manual Copyright © The Boeing Company. See title page for details. 2A.TOC.0.2 D6-30151-TBC (pax) Cabin Management System - Table of Contents Pre-recorded Announcement System Operation . . . . . . 2A.30.4 Boarding Music System . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.30.5 Boarding Music System Operation . . . . . . . . . . . . . . . . 2A.30.6 Cabin Management Non-normal Operations . . . . . . . . . . . 2A.40.1 Cabin Configuration/Test Module . . . . . . . . . . . . . . . . . 2A.40.1 January 15, 2004 747-400 Flight Attendant Manual Cabin Management Chapter 2A Cabin Services Module Section 10 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.10.1 2A.10 Cabin Management-Cabin Services Module Cabin Services Module Overview Flight attendants use the Cabin Services Module (CSM) to control cabin lighting, passenger reading lights, area attendant call reset (passenger-to-attendant and lavatory-to-attendant reset), entertainment audio power and seat unit/reading light power. The passenger cabin is divided into seating areas. [Typical] CSMs are located at designated attendant stations at door 2L and the upper deck galley. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Services Module Copyright © The Boeing Company. See title page for details. 2A.10.2 D6-30151-TBC (pax) Cabin Services Module (CSM) 1 Area Description [Typical] Displays the selected area (Door 2L only): • FIRST CLASS • ECONOMY CLASS • ALL AREAS. Note: Display blanks after a period of inactivity. 1 2 3 4 5 7 6 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Services Module Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.10.3 2 CABIN LIGHTING Switches Touch sensitive. Push - • configures lighting for selected passenger area • select light intensity for selected area by pushing NIGHT, LOW, MEDIUM, or HIGH switch. 3 READING LIGHTS Switches Touch sensitive. ON - illuminates all passenger service unit (PSU) reading lights in the selected area. NORMAL - allows passengers to control the PSU reading lights in the selected area. OFF - removes all electrical power from the reading lights in the selected area. 4 ATTENDANT CALL RESET Switch Touch sensitive. Push - extinguishes all passenger and lavatory call lights in the selected passenger area. 5 AREA SELECT Switch Push - pages through passenger areas controlled by panel. Note: If only one area is controlled by the CSM, pushing the AREA SELECT switch will not change the display. If the CSM controls more than one area, pushing the AREA SELECT switch will scroll through all areas controlled by that CSM, starting with ALL AREAS and then displaying the individually controlled areas. 6 Status Light (typical) Illuminated (white) - touch sensitive switch has been activated. 7 ATTENDANT CALL Light Illuminated (white). • active passenger call in displayed area • extinguishes when call is no longer active/reset. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Services Module Copyright © The Boeing Company. See title page for details. 2A.10.4 D6-30151-TBC (pax) Cabin Services Module Operations Cabin Lighting Control The ceiling, sidewall wash, and night lights are controlled by CSMs located through out the main deck cabin and the upper deck galley. Lighting can be selected for each separate area to conform with the desired activity. Each seating area can have a different lighting intensity or they can all have the same intensity level. To determine the cabin lighting intensity for each seating area, push the AREA SELECT switch and observe the cabin lighting switches for the illuminated light in the upper left-hand corner. Set Cabin Lighting To set the cabin lighting for a specific area: • push the AREA SELECT switch to select the area to be controlled • push the desired cabin lighting intensity level (NIGHT, LOW, MEDIUM, HIGH) • verify that the selected light intensity switch status light illuminates. Reading Lights Control Passenger seat reading lights are normally controlled at the passenger seat; however, switches on the CSM can also be used to control the reading lights. The status of the reading lights is indicated by the status light in the upper left-hand corner of the switch. If the status light is illuminated on either the ON or OFF switches, the passengers do not have control of the passenger service unit reading lights in the area selected. Set Reading Lights To set the passenger reading lights: • push the AREA SELECT switch to select the area to be controlled • push - • ON to turn on all reading lights in the selected area • NORMAL to enable passenger control of the reading lights • OFF to turn off all reading lights in the selected area. • verify the selected reading light switch status light illuminates. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Services Module Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.10.5 Attendant Calls Passenger-to-attendant and lavatory-to-attendant service calls for the selected seating area are indicated on the CSM by the illumination of the attendant call light. Attendant service calls may be cancelled from the CSM. View Attendant Call Area To view attendant calls for a specific area, push the CSM AREA SELECT switch until the desired area is displayed. The AREA SELECT switch is used to scroll through the seating areas to determine which area made the call. The attendant call light will illuminate when a seating area with an active call is displayed in CSM area description. Attendant Call Cancel/Reset To cancel or reset the attendant calls for a specific area: • push the AREA SELECT switch to scroll the seating areas • area making the call will cause the attendant call light to illuminate • push the ATTENDANT CALL RESET switch. Note: Pushing the ATTENDANT CALL RESET switch will cancel all passenger-to-attendant and lavatory-to-attendant calls for the area displayed in the area description. It will also extinguish the seat row call lights and lavatory call lights in the selected seating area. Note: If the ALL AREAS selection is made, then all seat row call lights and lavatory lights will be reset for all areas controlled by that CSM. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Services Module Copyright © The Boeing Company. See title page for details. 2A.10.6 D6-30151-TBC (pax) Passenger Entertainment System Passenger entertainment system controls include the control of the audio entertainment system and the passenger service system through out the airplane. The audio entertainment switches on the CSM control the playing of the audio system and allow the selection of audio programs at the passenger service unit (PSU). The passenger service system switches on the CSM control the electrical power for the operation of the PA speakers, passenger reading lights, and the PSU row call light. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Services Module Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.10.7 1 AUDIO ENTERTAINMENT Switches Touch sensitive. ON - allows the playing of the audio system. OFF - removes power from the audio system. 2 PASSENGER SERVICE SYSTEM Switches Touch sensitive. ON - applies electrical power to all overhead electrical units. OFF - removes electrical power from all overhead electrical units (inhibited in flight).

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3 Status Light (typical) Illuminated - touch sensitive switch has been activated. 1 2 3 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Services Module Copyright © The Boeing Company. See title page for details. 2A.10.8 D6-30151-TBC (pax) Audio Entertainment System Operation Start Passenger Entertainment Audio To turn the inflight audio on, push: • the Audio Entertainment ON switch • verify that the status light in the upper left-hand corner of the ON switch illuminates. Stop Passenger Entertainment Audio To turn the inflight audio off, push: • the Audio Entertainment OFF switch • verify that the status light in the upper left-hand corner of the switch illuminates. Passenger Service System The passenger service units (PSUs) are powered before flight by pushing the passenger services system ON switch and observing that the ON light illuminates. The passenger service system switches are maintenance switches that control electrical power to the passenger reading lights, PA speakers, and PSU Row Call Light. During preflight, verify that the passenger services system ON light is illuminated. The OFF Switch is inhibited when the airplane is in flight. If OFF is indicated, the passengers will have no reading lights or PA speakers at their seats. When pushing the ON switch, note that the ON switch light illuminates in the upper left-hand corner and the OFF switch light is extinguished. PSU Power Preflight Prior to flight, verify that the passenger services system is ON and the status light is illuminated. This ensures normal system operation. The OFF switch is inhibited when the airplane is in flight. Note: If the passenger services system OFF switch is selected and the status light is illuminated, the passenger reading lights and PA system speakers will not operate. January 15, 2004 747-400 Flight Attendant Manual Cabin Management Chapter 2A Cabin Configuration/Test Module Section 15 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.15.1 2A.15 Cabin Management-Cabin Configuration/Test Module Cabin Configuration Module Overview The Cabin Configuration/Test Module (CCTM) is the flight attendant's interface to the Advanced Cabin Entertainment/Service System (ACESS). It contains a four line display and switches to perform a variety of tasks. All operations associated with configuration database download, system self-tests, passenger address speaker volume control, and alternate system switching are initiated from the CCTM. The CCTM is located at the door 2R attendant station. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. 2A.15.2 D6-30151-TBC (pax) Cabin Configuration Module (CCTM) 1 CABIN CONFIGURATION Display Displays: • up to four lines of text: • top line identifies menu mode • bottom three lines display the configuration of the mode selected. • a caret (>) symbol indicates programmable parameters • an up arrow indicates that the up arrow switch is functional • an down arrow indicates that the down arrow switch is functional. 1 4 5 2 3 6 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.15.3 2 Down Arrow Switch Touch sensitive. Push - • scrolls the lines of the display up one line each time the arrow switch is pushed • decreases the programmable values when a function select switch is active. 3 Up Arrow Switch Touch sensitive. Push - • scrolls the lines of the display down one line each time the arrow switch is pushed • increases the programmable values when a function select switch is active. 4 ENTER Switch Touch sensitive. Push - • when a “>” is displayed to the left of an area description, changes the display to an expanded description of the area Note: After selecting ENTER, a“>” displayed to the left of a discription indicates that line is changeable. • enters programmable row number or passenger address volume values displayed into system memory • moves the “>” to the next changeable line. 5 CLEAR Switch Touch sensitive. Push - • resets the passenger address volume to “0” in the selected speaker zone when the passenger address function is active • resets the row number to the minimum when the no smoking function is selected. 6 Status Light (typical) Illuminated (white) - touch sensitive switch has been activated. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. 2A.15.4 D6-30151-TBC (pax) 1 PROGRAM Switch Maintenance use only. 2 TEST Switch Maintenance use only. 4 5 2 3 1 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.15.5 3 No Smoking Switch Touch sensitive. Push - displays the seat area description in the display to preview or change the smoking areas. Note: The seat area rows are preset to match the cabin configuration.

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4 NORMAL Switch Touch sensitive. Push - displays the cabin configuration in the display. 5 Passenger Address Volume Switch Touch sensitive. Push - displays the speaker zone description for passenger address volume preview or volume change. Note: The maximum value is 15. The minimum value is 0. Area Description: January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. 2A.15.6 D6-30151-TBC (pax) 1 TEST MODE Switch Maintenance use only. 5 4 3 1 2 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.15.7 2 PASSENGER ADDRESS Switch Illuminated - confirms switch selection. Push - shifts control of the passenger address system to the alternate controller if a failure occurs with the primary controller. 3 CABIN INTERPHONE Switch Illuminated - confirms switch selection. Push - shifts control of the cabin interphone system to the alternate controller if a failure occurs with the primary controller. 4 PASSENGER SERVICES Switch Illuminated - confirms switch selection. Push - shifts control of the passenger services entertainment system to the alternate controller if a failure occurs with the primary controller. 5 CABIN SERVICES Switch Illuminated - confirms switch selection. Push - • all Cabin Services Modules are re-configured to control all areas of the cabin • a malfunctioning Cabin Services Module is not removed from the system. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. 2A.15.8 D6-30151-TBC (pax) Cabin Configuration/Test Module Operations Set the CCTM for Flight During preflight: • set the PA volume levels as desired • set the no smoking areas as desired • verify the NORMAL switch status light is illuminated • check all (5) ALTERNATE SYSTEMS switches extinguished. Note: The TEST MODE switch status light must be extinguished for normal systems operation. If illuminated, push the switch to extinguish the status light. Set Passenger Address Volume To change the PA volume: • push the PA volume switch • observe PA VOLUME CONTROL displays in the cabin configuration display. • push the up or down arrow switch (as required) to scroll through the passenger address speaker zone menu • to select the displayed speaker zone, push the ENTER switch • observe SPKR ZONE DESC appears in the display • observe “>” displayed next to CURRENT VALUE • push the up or down arrow switch as required • PA speaker volume can be increased by pushing the up arrow to have a higher number in the display • PA speaker volume can be decreased by pushing the down arrow to have a lower number in the display • push the ENTER switch when the desired PA volume is next to the arrow pointer in the display • observe SPKR ZONE DESC re-appears in the display • repeat the steps, as required, to set the PA. speaker volume in the areas desired • push the NORMAL Switch • system returns to the NORMAL mode • NORMAL mode status light illuminates • ACESS CONFIGURATION INFORMATION is displayed Note: Remain in the NORMAL mode to prevent inadvertent inputs into the PA volume function. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.15.9 Change/Set No Smoking Areas To set/change no smoking areas: • push the no smoking function switch • observe SET SMOKING AREAS displays in the cabin configuration display. • push the up or down arrow switch (as required) to scroll through the passenger seating menu • push the ENTER switch when the desired seating area is next to the arrow pointer in the display • observe “>” to the left of SEAT AREA DESCRIPTION appears in the display • observe current smoking row definition • push the up or down arrow switch as required, to set the START SMOKING row number • push the ENTER switch • observe “>” to the left of STOP SMOKING appears in the display • push the up or down arrow switch as required, to set the STOP SMOKING row number • push the ENTER switch • observe SET SMOKING AREAS re-appears in the display • repeat the steps, as required, to set all no smoking areas • push the NORMAL Switch • system returns to the NORMAL mode • NORMAL mode status light illuminates • ACESS CONFIGURATION INFORMATION is displayed Note: Remain in the NORMAL mode to prevent inadvertent inputs into the no smoking function. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Configuration/Test Module Copyright © The Boeing Company. See title page for details. 2A.15.10 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Cabin Management Chapter 2A Cabin Temperature Section 20 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.20.1 2A.20 Cabin Management-Cabin Temperature [Option: °F or °C; Option: Overhead door 5 crew rest] Temperature Control Overview The cabin temperature control module is located at door 2R. Cabin Temperature Control System Air moves from the passenger cabin to the lower deck, where it is either exhausted overboard or drawn into the recirculation system. Hot trim air from the bleed air system is added to the pack conditioned air to control the temperature in each zone. Each trim air system supplies three zone supply ducts, with the left trim air system also supplying the flight deck. The cabin temperature controllers regulate the temperature by controlling the addition of hot trim air to the cabin temperature zones. The flight crew sets the master passenger cabin target temperature reference to between 65 and 85 degrees F (18 and 29 degrees C) on the flight deck. The cabin attendants can use the cabin temperature control module to adjust the zone target temperature in any passenger zone (+/-10 degrees F, within the limits of 65 to 85 degrees F (+/- 6 degrees C, within the limits of 18 to 29 degrees C)). With the loss of inputs from the flight deck or cabin temperature controllers, the packs maintain a cabin target temperature of 75 degrees F (24 degrees C). The cabin temperature controllers automatically compensate for temperature changes as cabin air humidity and passenger activity change during cruise and descent. The zone target temperature is automatically increased (approximately 1 degree per hour to a maximum of 4 degrees F (approximately 1 degree per hour to a maximum of 4 degrees C)) during cruise so the flight attendants do not have to manually increase the target temperature. The zone target temperature is automatically decreased (approximately 4 degrees F (approximately 2 degrees C) slowly during descent until all automatic system corrections are removed. Note: Cabin temperature control is enabled at the beginning of cruise and disabled at the beginning of descent. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Temperature Copyright © The Boeing Company. See title page for details. 2A.20.2 D6-30151-TBC (pax) Cabin Temperature Control Module [Option – °F] [Option – °C] ZONE A 1 2 3 4 7 6 5 ZONE A 1 2 3 4 7 6 5 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Temperature Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.20.3 1 ACTUAL Temperature Display Displays the actual temperature of the selected zone. 2 ZONE Display Displays the selected main deck or upper deck zone. 3 TARGET Temperature Display Displays the target temperature of the selected zone. Note: Passenger comfort temperature corrections are automatically made to the target temperature at the beginning of cruise. 4 WARMER Switch Push - increases the target temperature one degree C each time the switch is pushed. Note: Maximum target temperature selectable is 85 degrees F (29 degrees C). 5 COOLER Switch Push - increases the target temperature one degree C each time the switch is pushed. Note: Minimum target temperature selectable is 65 degrees F (18 degrees C). 6 ZONE SELECT Switch Push - displays the selected zone in the ZONE display. Note: Selectable cabin zones are: A, B, C, D, E, and U (upper deck). 7 RESET Switch Push and hold - resets the target temperature in all zones to the temperature selected by the flight deck temperature control selector. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Cabin Temperature Copyright © The Boeing Company. See title page for details. 2A.20.4 D6-30151-TBC (pax)

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System Operation Increase Target Temperature To increase the temperature: • push the ZONE SELECT switch to select the desired area/zone • observe the actual temperature • use the WARMER switch to increase the target temperature. Each push of the WARMER switch increases the target temperature by 1 degree F or C. Note: Do not expect an immediate change in the temperature. Note: Maximum selectable target temperature is 85 degrees F (29 degrees C). Decrease Target Temperature To decrease the temperature: • push the ZONE SELECT switch to select the desired area/zone • observe the actual temperature • push the COOLER switch to decrease the target temperature. Each push of the COOLER switch decreases the target temperature by 1 degree F or C. Note: Do not expect an immediate change in the temperature. Note: Minimum selectable target temperature is 65 degrees F (18 degrees C). Reset Target Temperature To reset all passenger zone temperatures to the default (flight crew set) level, push and momentarily hold the RESET switch. Door 5 Overhead Crew Rest Area Temperature Control [Option: Overhead door 5 crew rest] The door 5 overhead crew rest area temperature is controlled manually by the heater controls in the compartment. See Chapter 11, Crew Rest, for detailed information. January 15, 2004 747-400 Flight Attendant Manual Cabin Management Chapter 2A Lavatory Operation/Waste Tank Section 25 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.25.1 2A.25 Cabin Management-Lavatory Operation/Waste Tank Lavatory Operation/Waste Quantity Overview [Typical] The Lavatory Operation/Waste Quantity module is located at Door 2R. At the top of the module are four placards which list all lavatories and their respective waste tank. The placard includes all lavatories in all zones. The placards list the lavatories connected to each waste tank. The identifiers listed on the placards correspond to the lavatory locations shown in this section. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Lavatory Operation/Waste Tank Copyright © The Boeing Company. See title page for details. 2A.25.2 D6-30151-TBC (pax)

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Lavatory Operation/Waste Tank Module [Typical] 1 LAVATORY OPERATION Placard Display Lists the lavatories and its respective waste tank. 2 Lavatory Inoperative (LAVS INOP) Switches Maintenance use only. Illuminated (white) - waste tank is full. The flush system for that system is automatically inhibited for the associated lavatories. 5 3 2 1 4 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Lavatory Operation/Waste Tank Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.25.3 3 Waste TANK SELECT Selector OFF - waste tank display is off. FWD L (forward left) / AFT L (aft left) / FWD R (forward right) / AFT R (aft right) - selects the respect waste tank for display. 4 Waste Tank Quantity Guide Bar Provides guide for tank quantity and fill indication. 5 Waste Tank Quantity Indicator Displays the current waste tank quantity: • green - tank is up to 1/4 full • yellow - tank is between 1/4 and almost full • red - tank is full.

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Lavatory Operation/Waste Tank Operation Each waste tank may be checked for its current fill status by selecting the appropriate tank with the TANK SELECT selector. A waste tank with little or no pre-charge will indicate in the first quarter of the green band (“E” to halfway). An indication within the yellow or red band indicates that the waste tank requires servicing. When a waste tank becomes full during flight, the corresponding LAVS INOP light illuminates and the flush system for that tank and the associated lavatories is shutdown. Lavatory Operation/Waste Tank Preflight During preflight, the normal indication for an unused tank is the indicator illuminated in the first half (from “E” to halfway) of the green band. This indicates the selected waste tank has the appropriate pre-charge of disinfectant/deodizer solution. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Lavatory Operation/Waste Tank Copyright © The Boeing Company. See title page for details. 2A.25.4 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Cabin Management Chapter 2A Potable Water Section 26 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.26.1 2A.26 Cabin Management-Potable Water Potable Water Module Overview The potable water quantity indicator is located at Door 2R. It is used to monitor the quantity of potable water remaining. A full potable water tank contains approximately 420 gallons (1600 liters) of water. Potable Water Module 1 WATER QUANTITY Indicator Indicates quantity of water remaining. Segments extinguish from right to left as water quantity decreases. 1 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Potable Water Copyright © The Boeing Company. See title page for details. 2A.26.2 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Cabin Management Chapter 2A Pre-recorded Announcement / Boarding Music Section 30 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.30.1 2A.30 Cabin Management-Pre-recorded Announcement / Boarding Music [Option shown: Pre-recorded announcement system and boarding music system installed]

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Pre-recorded Announcement and Boarding Music System Overview The pre-recorded announcement system can select up to 126 different pre-recorded announcements for broadcast over the passenger address system. Up to three announcements can be pre-programmed for automatic playback. An emergency announcement is automatically actuated if the airplane is depressurized above 10,000 feet. The emergency announcement is not selectable at the panel. There are four channels of boarding music. The playback functions are in the following priority: automatic emergency message playback tape message playback, music playback. A lower priority playback cannot override a higher priority playback function. A higher playback function will, when activated, override a lower priority function in progress by interrupting the message. The interrupted function will not be restored when the higher priority function is complete, except when the boarding music is interrupted by the tape message playback function. January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Pre-recorded Announcement / Boarding Music Copyright © The Boeing Company. See title page for details. 2A.30.2 D6-30151-TBC (pax) Pre-recorded Announcement System 1 Numeric Display Displays the selected tape segment numbers next to the ON ANNCMT line, the NEXT line, the RSV1, and the RSV2 lines. 2 NEXT Switch Light illuminates prior to selecting a tape segment and extinguishes after tape segment is programmed and displayed in the numeric display. For an incorrect entry, push the NEXT switch to delete the number shown in the numeric display. The correct number can be reselected. 3 Numeric Keys Push - selects the pre-recorded tape segment. 1 4 3 2 1 CH VOL OFF 2 RSV NEXT CONT CANCL START PWR READY RSV ON ANNCMT ANNOUNCEMENT BGM 2 3 4 5 6 7 8 9 0 1 1 3 4 6 5 7 2 8 9 10 January 15, 2004 747-400 Flight Attendant Manual Cabin Management - Pre-recorded Announcement / Boarding Music Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 2A.30.3 4 Continue (CONT) Switch Push - plays all selected tape segments displayed in the numeric display. Light is illuminated while tape segments are playing.