Flight Attendant Manual 747/400

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Revision Number: 02 Revision Date: January 15, 2004 January 15, 2004 Copyright Information Boeing claims copyright in each page of this document only to the extent that the page contains copyrightable subject matter. Boeing also claims copyright in this document as a compilation and/or collective work. The right to reproduce, distribute, display, and make derivative works from this document, or any portion thereof, requires a license from Boeing. For more information, contact The Boeing Company, P.O. Box 3707, Seattle, Washington 98124. Boeing 707, 717, 727, 737, 747, 757, 767, 777, DC-8, DC-9, DC-10, MD-10, MD-11, MD-80, MD-90, BBJ, Boeing Business Jet, the Boeing logo symbol, and the red-white-and-blue Boeing livery are all trademarks owned by The Boeing Company; and no trademark license (either expressed or implied) is granted in connection with this document or otherwise. January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.0.1 0.0 Preface-Table of Contents Preface.....................................................................................................0 Airplane Description ...............................................................................1 Control Panels.........................................................................................2 Cabin Management System .................................................................2A Lighting...................................................................................................3 Communication.......................................................................................4 Lavatories................................................................................................5 Galleys ....................................................................................................6 Doors, Slides, and Emergency Exits.......................................................7 Emergency Equipment............................................................................8 Non-Normal Situation Guidelines ..........................................................9 Miscellaneous........................................................................................10 Crew Rest..............................................................................................11 June 1, 2001 747-400 Flight Attendant Manual Preface - Table of Contents Copyright © The Boeing Company. See title page for details. 0.0.2 D6-30151-TBC (pax) Intentionally Blank June 1, 2001 747-400 Flight Attendant Manual Preface Chapter 0 Model Identification Section 1 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.1.1 0.1 Preface-Model Identification General The airplanes listed in the table below are covered in this flight attendant manual. The numbers are used to distinguish data peculiar to one or more, but not all of the airplanes. Where data applies to all airplanes listed, no reference is made to individual airplane numbers. This TBC manual covers typical representative airplanes. This manual is intended as a general reference for Boeing organizations and customers who do not yet have a customized manual. The Flight Attendant Manual will be revised as necessary. Airplane Number Registry Number Serial Number Tabulation Number OEG VH-OEG 32911 RF003 008 HL7428 28552 RM071 January 15, 2004 747-400 Flight Attendant Manual Preface - Model Identification Copyright © The Boeing Company. See title page for details. 0.1.2 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Model Identification Section 1 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.1.1 0.1 Preface-Model Identification General The airplanes listed in the table below are covered in this flight attendant manual. The numbers are used to distinguish data peculiar to one or more, but not all of the airplanes. Where data applies to all airplanes listed, no reference is made to individual airplane numbers. This TBC manual covers typical representative airplanes. This manual is intended as a general reference for Boeing organizations and customers who do not yet have a customized manual. The Flight Attendant Manual will be revised as necessary. January 15, 2004 747-400 Flight Attendant Manual Preface - Model Identification Copyright © The Boeing Company. See title page for details. 0.1.2 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Introduction Section 2 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.2.1 0.2 Preface-Introduction Foreword The material in this publication provides introductory information about the Boeing 747-400 airplane and the information is operationally oriented. It must be understood that the material is general in nature and is not intended, in any way, to replace official engineering drawings, documents, and handbooks for the 747-400 airplane. It is suggested that appropriate sections of the Flight Crew Operations Manual and Airplane Flight Manual be consulted to supplement the material contained in this publication. General This Flight Attendant Manual (FAM) has been prepared by Boeing Commercial Airplanes, Commercial Aviation Services organization. The purpose of this FAM is to: • provide the guidelines and systems information the flight attendant needs to safely and efficiently operate the 777 airplane during all anticipated airline operations • serve as a reference for use during transition training for the 777 airplane • serve as a review guide for use in recurrent training and proficiency checks • establish standardized guidelines and practices to enhance Boeing operational philosophy and policy This manual is prepared for the owner/operator named on the title page specifically for the airplanes listed in the “Model Identification” section. It contains operational guidelines and information, which apply only to these airplanes. The manual covers the Boeing delivered configuration of these airplanes. Changes to the delivered configuration are incorporated when covered by contractual revision agreements between the owner/operator and The Boeing Company This manual is not suitable for use for any airplanes not listed in the “Model Identification” section. Further, it may not be suitable for airplanes that have been transferred to other owners/operators. January 15, 2004 747-400 Flight Attendant Manual Preface - Introduction Copyright © The Boeing Company. See title page for details. 0.2.2 D6-30151-TBC (pax) Owners/operators are solely responsible for ensuring the operational documentation they are using is complete and matches the current configuration of the listed airplanes. This includes the accuracy and validity of all information furnished by the owner/operator or any other party. Any questions about the content or use of this manual may be directed to: Commercial Aviation Services Boeing Commercial Airplanes P. O. Box 3707, M/C 20–89 Seattle, Washington 98124–2207 USA Attention: Senior Manager, Flight Technical Integration & Data Note: There are no plans for a future revision of this manual. Warnings, Cautions and Notes The following levels of written advisories are used throughout this manual: WARNING: An operating procedure, technique, etc., which may result in personal injury or loss of life if not carefully followed. CAUTION: An operating procedure, technique, etc., which may result in damage to equipment if not carefully followed. Note: An operating procedure, etc., considered essential to emphasize. Information contained in notes may also be safety related. January 15, 2004 747-400 Flight Attendant Manual Preface - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.2.3 Page Numbering The FAM uses a decimal page numbering system. The page number is divided into three fields; chapter, section, and page. An example of a page number for the galleys chapter follows: chapter 6, section 10, page 3. Example Page Number Page Identification Each page is identified by a customer document number and a page date. The customer document number is composed of the general 747 FAM number, D6-30151–, and is followed by the customer identification. The page date is the date of publication of the manual or the most recent revision date. Example Page Identification Flight Attendant Manual Configuration Customer airplane configuration determines the data provided in this manual. The Boeing Company keeps a list of each airplane configuration as it is built and modified through the Service Bulletin process. The FAM does not reflect customer originated modifications without special contract provisions. 6.10.3 Page Number Chapter (Galleys) Section (Systems Description) D611W302-TBC Customer Identification 777 Flight Attendant Manual Number January 15, 2004 747-400 Flight Attendant Manual Preface - Introduction Copyright © The Boeing Company. See title page for details. 0.2.4 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Preface Chapter 0 Revision Record Section 4 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.4.1 0.4 Preface-Revision Record Revision Transmittal Letter To: All holders of The Boeing Company 747 flight attendant Manual, Boeing Document Number D6-30151-TBC (pax). Subject: Flight Attendant Manual Revision. This revision reflects the most current information available to The Boeing Company 45 days before the subject revision date. The following revision highlights explain changes in this revision. General information below explains the use of revision bars to identify new or revised information. Revision Record General The Boeing Company issues flight attendant manual revisions to provide new or revised procedures and information. Formal revisions also incorporate appropriate information from previously issued flight attendant manuals. The revision date is the approximate date the manual is mailed to the customer. Formal revisions include a Transmittal Letter, a new Revision Record, Revision Highlights, and a current List of Effective Pages. Use the information on the new Revision Record and List of Effective Pages to verify the flight attendant manual content. Pages containing revised technical material have revision bars associated with the changed text or illustration. Editorial revisions (for example, spelling corrections) may have revision bars with no associated highlight. The record above should be completed by the person incorporating the revision into the manual. No. Revision Date Date Filed No. Revision Date Date Filed 00 September 27, 2002 01 August 26, 2003 02 January 15, 2004 January 15, 2004 747-400 Flight Attendant Manual Preface - Revision Record Copyright © The Boeing Company. See title page for details. 0.4.2 D6-30151-TBC (pax) Filing Instructions Consult the List of Effective Pages (0.5). Pages identified with an asterisk (*) are either replacement pages or new (original) issue pages. Remove corresponding old pages and replace or add new pages. Remove pages that are marked DELETED; there are no replacement pages for deleted pages. Revision Highlights This section (0.4) replaces the existing section 0.4 in your manual. Be careful when inserting changes not to throw away pages from the manual that are not replaced. Using the List of Effective Pages (0.5) can help determine the correct content of the manual. Throughout the manual, airplane effectivity may be updated to reflect coverage as listed on the Preface - Model Identification page, or to show service bulletin airplane effectivity. Highlights are not supplied. This manual is published from a database; the text and illustrations are marked with configuration information. Occasionally, because the editors rearrange the database markers, or mark items with configuration information due to the addition of new database content, some customers may receive revision bars on content that appears to be unchanged. Pages may also be republished without revision bars due to slight changes in the flow of the document. Chapter 0 - Preface Section 2 - Introduction 0.2.1 - Title change of manual. Chapter 1 - Airplane Description Section 10 - Introduction Overview 1.10.1 - Chapter revised for cross-model standardization. Passenger and Attendant Seating 1.10.8 - Added warning concerning turbulent air operations. January 15, 2004 747-400 Flight Attendant Manual Preface List of Effective Pages Chapter 0 Section 5 * = Revised, Added, or Deleted Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 0.5.1 0.5 Preface-List of Effective Pages Page Date FAM * Title Page January 15, 2004 * Copyright January 15, 2004 0.0.1-2 June 1, 2001 * 0.1.1-2 January 15, 2004 * 0.1.1-2 January 15, 2004 * 0.2.1-4 January 15, 2004 * 0.4.1-2 January 15, 2004 * 0.5.1-2 January 15, 2004 Airplane Description (tab) * 1.TOC.0.1-2 January 15, 2004 * 1.10.1-2 January 15, 2004 1.10.3 June 1, 2001 * 1.10.4-16 January 15, 2004 Control Panels (tab) * 2.TOC.0.1-2 January 15, 2004 * 2.10.1-20 January 15, 2004 * 2.20.1-2 January 15, 2004 Cabin Management System (tab) * 2A.TOC.0.1-2 January 15, 2004 * 2A.10.1-8 January 15, 2004 * 2A.15.1-10 January 15, 2004 * 2A.20.1-4 January 15, 2004 * 2A.25.1-4 January 15, 2004 * 2A.26.1-2 January 15, 2004 * 2A.30.1-6 January 15, 2004 * 2A.40.1-2 January 15, 2004 Lighting (tab) * 3.TOC.0.1-2 January 15, 2004 3.10.1 June 1, 2001 * 3.10.2-7 January 15, 2004 3.10.8-10 June 1, 2001 * 3.10.11-12 January 15, 2004 * 3.10.13-14 Deleted Communications (tab) * 4.TOC.0.1-2 January 15, 2004 4.10.1-2 June 1, 2001 * 4.20.1-6 January 15, 2004 * 4.21.1-6 January 15, 2004 * 4.22.1-6 January 15, 2004 * 4.23.1-2 January 15, 2004 * 4.24.1-4 January 15, 2004 * 4.30.1-4 January 15, 2004 * 4.40.1-4 January 15, 2004 Lavatories (tab) * 5.TOC.0.1-2 January 15, 2004 5.10.1 June 1, 2001 * 5.10.2-12 January 15, 2004 * 5.10.13-14 Deleted 5.20.1 June 1, 2001 * 5.20.2-9 January 15, 2004 5.20.10 June 1, 2001 Page Date January 15, 2004 747-400 Flight Attendant Manual Preface - List of Effective Pages * = Revised, Added, or Deleted Copyright © The Boeing Company. See title page for details. 0.5.2 D6-30151-TBC (pax) Galleys (tab) * 6.TOC.0.1-2 January 15, 2004 * 6.10.1 January 15, 2004 6.10.2-4 June 1, 2001 * 6.10.5-12 January 15, 2004 6.20.1 June 1, 2001 * 6.20.2-6 January 15, 2004 Doors, Slides and Emergency Exits (tab) * 7.TOC.0.1-2 January 15, 2004 * 7.10.1 January 15, 2004 7.10.2 June 1, 2001 * 7.20.1-18 January 15, 2004 * 7.30.1-14 January 15, 2004 * 7.40.1-12 January 15, 2004 * 7.50.1-6 January 15, 2004 Emergency Equipment (tab) * 8.TOC.0.1-2 January 15, 2004 * 8.10.1-18 January 15, 2004 Non-Normal Situation Guidelines (tab) * 9.TOC.0.1-2 January 15, 2004 * 9.10.1-12 January 15, 2004 * 9.20.1-14 January 15, 2004 * 9.30.1-12 January 15, 2004 Miscellaneous (tab) * 10.TOC.0.1-2 January 15, 2004 10.10.1-2 June 1, 2001 Page Date Crew Rest (tab) * 11.TOC.0.1-2 January 15, 2004 * 11.10.1 January 15, 2004 11.10.2 June 1, 2001 * 11.10.3-10 January 15, 2004 * 11.20.1-2 January 15, 2004 11.20.3-12 June 1, 2001 * 11.30.1-12 January 15, 2004 (blank tab)

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0.0 Preface -Title Page Initiate Evacuation • ensure the airplane has stopped and the engines are shutdown • activate the emergency evacuation signal (if required) • move to assigned stations • assess safety of inside and outside conditions January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.4 D6-30151-TBC (pax) Escape Slide Usability All Landing Gear Down Point Description Escape Slide Condition 1 Door 1L & 1R Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5 R Usable January 15, 2004 747-400 Flight Attendant Manual Copyright © The Boeing Company. See title page for details. 10.TOC.0.2 D6-30151-TBC (pax) Miscellaneous - Table of Contents Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Miscellaneous Chapter 10 Portable Electronic Devices Section 10 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 10.10.1 10.10 Miscellaneous-Portable Electronic Devices Portable Electronic Devices Portable electronic devices can cause interference with airplane flight control, navigation and communication systems. Because of this interference, local regulatory agencies may prohibit or limit the use of these devices on airplanes. If the airline allows use of portable electronic devices, procedures must be established to control their use. As a minimum, the airline should provide the following: • Methods to inform passengers of when portable electronic devices may be used. This may be accomplished through the departure briefing, passenger information cards, captain’s announcement, or any other method deemed appropriate by the airline. • Procedures to stop the operation of the portable electronic devices suspected of causing interference with the airplane systems. • Cabin to flight deck coordination and pilot monitoring procedures. • Procedures for determining acceptability of devices that are allowed to be operated. • Procedures for reporting instances of suspected and confirmed interference by portable electronic devices to the local aviation regulatory agency. • Prohibit the operation of portable electronic devices during takeoff and landing phases of flight. • Prohibit the operation of portable electronic devices classified as intentional radiators or transmitters, such as citizens’ band and amateur radios, cellular telephones, and remote control devices. The following is a partial list of approved and non approved electronic devices: Approved Electronic Devices • heart pacemakers • hearing aids • compact disk (CD) players • portable voice recorders • tape cassette players (self-contained) • electric shavers • calculators • portable computers or typewriters (electronic or mechanical) that are briefcase size and able to fit under the passenger seat or in the overhead bins; a mouse cord may be attached to the computer. June 1, 2001 747-400 Flight Attendant Manual Miscellaneous - Portable Electronic Devices Copyright © The Boeing Company. See title page for details. 10.10.2 D6-30151-TBC (pax) Non-Approved Electronic Devices • portable telephones, such as cellular, etc., except those installed by the airline • radios: AM, FM, VHF (battery or cord operated) • TV sets, video players, TV cameras, TV camcorders (battery or cord operated) • electronic games, except those installed by the airline • toys with remote controls • computers or typewriters larger than a briefcase that cannot be stored under the seat or in an overhead bin • data entry pad (a device with a numeric keyboard, hand-held with umbilical cord attachment; a mouse attached to a computer is not a data entry pad). June 1, 2001 747-400 Flight Attendant Manual Crew Rest Chapter 11 Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.TOC.0.1 11.0 Crew Rest-Table of Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.10.1 Door 5 Overhead Crew Rest Layout . . . . . . . . . . . . . . . . . . 11.10.2 Entrance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.10.2 Bunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.10.3 Passenger Service Unit (PSU) . . . . . . . . . . . . . . . . . . . . . 11.10.5 Temperature Control Panel . . . . . . . . . . . . . . . . . . . . . . . 11.10.7 Oxygen System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.10.8 Emergency Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 11.10.8 Door 5 Overhead Crew Rest Fire Protection . . . . . . . . . . . . 11.10.9 Smoke Detection System . . . . . . . . . . . . . . . . . . . . . . . . . 11.10.9 Smoke Detection Panel . . . . . . . . . . . . . . . . . . . . . . . . . 11.10.10 Decompression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.20.1 Cruising Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.20.1 Airplane Level Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.20.1 Firefighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.20.2 If smoke is detected in the Door 5 Overhead Crew Rest, and it is occupied . . . . . . . . . . . . . . . . . . . . . 11.20.2 If the fire can be immediately extinguished . . . . . . . . . . 11.20.2 After smoke has cleared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.20.2 Evacuation Using Emergency Hatch . . . . . . . . . . . . . . . . . . 11.20.3 Evacuating an Incapacitated Person . . . . . . . . . . . . . . . . . . . 11.20.8 Main Stairway Evacuation . . . . . . . . . . . . . . . . . . . . . . . . 11.20.8 Emergency Hatch Evacuation . . . . . . . . . . . . . . . . . . . . 11.20.10 Decompression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.30.1 Cruising Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.30.1 Airplane Level Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.30.1 Firefighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.30.2 If smoke is detected in the Door 5 Overhead Crew Rest, and it is occupied . . . . . . . . . . . . . . . . . . . . . 11.30.2 If the fire can be immediately extinguished . . . . . . . . . . 11.30.2 After smoke has cleared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.30.2 Evacuation Using Emergency Hatch . . . . . . . . . . . . . . . . . . 11.30.3 January 15, 2004 747-400 Flight Attendant Manual Copyright © The Boeing Company. See title page for details. 11.TOC.0.2 D6-30151-TBC (pax) Crew Rest - Table of Contents Evacuating an Incapacitated Person . . . . . . . . . . . . . . . . . . . 11.30.8 Main Stairway Evacuation . . . . . . . . . . . . . . . . . . . . . . . . 11.30.8 Emergency Hatch Evacuation . . . . . . . . . . . . . . . . . . . . 11.30.10 January 15, 2004 747-400 Flight Attendant Manual Crew Rest Chapter 11 Introduction Section 10 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.10.1 11.10 Crew Rest-Introduction [Options shown - Passenger only: Door 5 overhead crew rest installed, 8 bunks, 2 seats; Option: 6 bunks, 10 bunks] Overview This chapter provides information on the Door 5R Overhead Crew Rest compartment installed in the cabin overhead above door 5. Crew members occupying the crew rest compartment must be trained in the use of evacuation routes in accordance with FAA approved evacuation procedures contained in Boeing document D926U303, Appendix D. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. 11.10.2 D6-30151-TBC (pax) Door 5 Overhead Crew Rest Layout Entrance Entry into the overhead crew rest is through an entrance enclosure located in the passenger cabin, aft of door 5R. The entrance to the overhead crew rest compartment has the same external appearance as a lavatory, but is placarded “CREW ONLY”. The door should remain closed at all times. CREW ONLY June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.10.3 Bunks The door 5 overhead crew rest area contains the following: • bunks (circled numbers 1 through 8) 1 2 3 4 5 6 8 7 January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. 11.10.4 D6-30151-TBC (pax) • handset • light switches • emergency hatch • bunk service unit at each bunk • temperature control panel • smoke detection panel • emergency equipment. Note: An emergency escape hatch is located on the floor on the left side of the compartment, under bunk number 4. See Chapter 11, Crew Rest, Section 11.20, Non-Normal Situation Guidelines for detailed information. Handset/Light Switches Temperature Control Panel Smoke Detection Panel Emergency Equipment January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.10.5 Passenger Service Unit (PSU) Door 5 Crew Rest Seat Passenger Service Unit (PSU) Light Smoke Seat Belt / No Gasper Oxygen Mask Air Vent Sniffer Smoking Sign Reading Bunk (typical) January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. 11.10.6 D6-30151-TBC (pax) The typical bunk in the crew rest area contains the following: • seat belt / no smoking sign • smoke sniffer port • reading light • oxygen mask • gasper air vent. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.10.7 Temperature Control Panel 1 Temperature Selector Rotate - selects temperature for overhead crew rest. Temperature range is 65 degrees F to 85 degrees F (18 degrees C to 29 degrees C). 2 Temperature Indicator Indicates temperature in degrees F (C). 3 FAN RESET Switch Push - restarts overhead crew rest fans after smoke has been cleared. COOLER WARMER NORMAL TEMPERATURE CONTROL 1 2 3 January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. 11.10.8 D6-30151-TBC (pax) Oxygen System The oxygen masks in the PSU will drop automatically in the event of a decompression. They can also be manually opened by inserting a hair pin or thin rod into the hole of the compartment cover. There are 8 Portable Oxygen Bottles (POB) with masks installed in the crew rest area and are located at the foot of each bunk. The 4.25 cubic foot POBs will provide approximately 30 minutes of oxygen. There are 2 oxygen masks located in the PSU above the seats. Note: Use the low flow setting on the portable oxygen bottles. Emergency Equipment Emergency equipment is installed inside the door 5 crew rest compartment at the top of the stairs. It includes: • halon fire extinguisher • water fire extinguisher • portable breathing equipment (PBE) • flashlight. Additionally, each bunk has a portable oxygen bottle (POB). January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.10.9 Door 5 Overhead Crew Rest Fire Protection Smoke Detection System Two smoke detectors are installed in the overhead crew rest area with 14 smoke sniffer ports in the door 5 crew rest area, including 4 in the common area. Additionally, there are two smoke detectors in the ceiling. If smoke is detected in the crew rest area, the smoke detection warning panel inside the compartment will illuminate red and an intermittent horn will sound. The FIRE and EVAC lights illuminate on the smoke detection panel and a horn sounds in the entrance enclosure. On the flight deck, an aural caution alarm sounds and a SMOKE DR5 REST message is displayed. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Introduction Copyright © The Boeing Company. See title page for details. 11.10.10 D6-30151-TBC (pax) Smoke Detection Panel 1 Door 5 Zone Smoke Detector (DETR A/B) Indicator Light Illuminated (white) - smoke detected by zone smoke detector. Note: Smoke detected in the overhead crew rest area causes an EICAS message to be displayed on the flight deck. Push - • tests individual smoke detector zone • illuminates respective zone smoke detector indicator light. 2 HORN Cancel (CNCL) Push - silences alarm horn. 3 Smoke Detection Alarm Horn 4 Light (LT) TEST Switch Push - illuminates smoke detector lights. ZONE 2 ZONE 1 (PUSH TO TEST) SMOKE DETECTION LT TEST HORN CNCL DETR B DETR A DETR B DETR A (PUSH TO TEST) SMOKE DOOR 5 SMOKE DOOR 5 SMOKE DOOR 5 DOOR 5 SMOKE 2 4 1 3 January 15, 2004 747-400 Flight Attendant Manual Crew Rest Chapter 11 Non-Normal Situation Guidelines Section 20 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.20.1 11.20 Crew Rest-Non-Normal Situation Guidelines [Options shown - Passenger only: Door 5 overhead crew rest installed, 8 bunks, 2 seats; Option: 10 bunks] Decompression Cruising Altitude If a cabin decompression occurs during cruise, the oxygen masks located in the bunk service units will automatically deploy when the cabin altitude is above 13,500 feet. Oxygen flow is available when the mask is pulled. Crew rest occupants should immediately don the bunk service unit oxygen mask. Airplane Level Off When notified that the airplane has leveled off: • detach the portable oxygen bottle (POB) located at the foot of the bunk • verify oxygen quantity sufficient • remove the mask from the plastic bag • open the dust cover and attach the mask to the outflow valve • rotate the ON/OFF valve fully counter-clockwise After ensuring that oxygen is flowing from the POB, the flight attendant should remove the bunk service unit oxygen mask and don the POB. Note: The POB will provide oxygen for approximately 30 minutes. Evacuate the door 5 crew rest area when directed. CAUTION: When exiting the crew rest compartment, use the safety strap when transporting the POB to prevent damage to the POB. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.20.2 D6-30151-TBC (pax) Firefighting If smoke is detected in the Door 5 Overhead Crew Rest, and it is occupied • find the source of the smoke/fire • establish communications with the flight deck • request help from crew members If the fire can be immediately extinguished • one attendant puts on the smoke hood and fights the fire • crew members not fighting the fire are to evacuate the crew rest compartment • an attendant not involved in fighting the fire, silences the smoke alarm horn by pushing the HORN CNCL switch on the smoke detection panel at the top of the stair • continue to monitor the overhead crew rest compartment After smoke has cleared • at flight crew direction, push fan reset switch on bottom of temperature control panel CAUTION: If the fire is extinguished and smoke has cleared, reset the temperature control panel when directed by the flight crew. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.20.3 Evacuation Using Emergency Hatch An emergency escape hatch is located on the floor on the left side of the crew rest area, under bunk number 4. Emergency Escape Hatch (under bunk 4) 4 June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.20.4 D6-30151-TBC (pax) If the main stair is unusable, evacuation through the emergency hatch is possible. Bunk Cushion Bunk Panel Escape Hatch Placard ESCAPE HATCH Remove Upper and Lower Mattresses Unlatch and Remove Upper Bunk Panel Open and Latch Escape Hatch Kick Down on Ceiling Panel Sit Facing Outboard Grab Handholds Swing Down to Main Deck June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.20.5 To use the escape hatch: • remove the upper and lower bunk mattresses • remove upper bunk panel • open escape hatch and latch open Bunk Panel Release Latch Escape Hatch Latch June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.20.6 D6-30151-TBC (pax) • sit on floor with both legs in hatch • kick down on ceiling panel • sit on floor facing outboard • lower legs into hatch opening • reach out and grab the outboard handholds • keep elbows close to sides • swing down to main deck FWD June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.20.7 Intentionally Blank June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.20.8 D6-30151-TBC (pax) Evacuating an Incapacitated Person Main Stairway Evacuation Place the incapacitated person on the floor, face up, with feet near the top of the stairs. With one assistant located on the top landing to handle the incapacitated person's feet, and the other in the crew rest placing hands under the incapacitated person's shoulders, move the incapacitated person so most of his legs are down the stairs. With the incapacitated person sitting on the edge at the top of stairs, • the upper assistant should: • The lower assistant shall work the feet around into the lower stairway and then take as much weight as possible. The upper assistant, without supporting much of the incapacitated person's weight, should lean outboard until the head contacts the outboard ceiling/wall. June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.20.9 • the lower assistant should: • work the feet around into the lower stairway and then take as much weight as possible • the upper assistant should: • lean outboard until the head contacts the outboard ceiling/wall Note: Do not support much of the incapacitated person's weight • transfer grip to the back of the jacket or shirt (or under the shoulders) of the incapacitated person (without moving the incapacitated person) and proceed down the stairs to the top of the landing. With the upper assistant grasping the back of the jacket or shirt (or under the shoulders) with both hands and the lower assistant grasping about the knees, carry the incapacitated person down and out of the stairway. June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.20.10 D6-30151-TBC (pax) Emergency Hatch Evacuation Place the incapacitated person on the floor face up with feet adjacent to the hatch. One assistant should open the hatch and evacuate to the main deck using the previously described procedure. The assistant remaining in the crew rest should: • place the incapacitated person's feet over the hatch • then move to a position behind the incapacitated person and raise the incapacitated person to a sitting position • place hands under the incapacitated person's shoulders • slide the incapacitated person until the majority of the legs are through the hatch. • transfer hold of the incapacitated person from under the shoulders to the wrists • lower the incapacitated person down through the hatch June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.20.11 The assistant on the main deck shall: • receive the incapacitated person • lower him/her to the floor while protecting the head and neck June 1, 2001 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.20.12 D6-30151-TBC (pax) Intentionally Blank June 1, 2001 747-400 Flight Attendant Manual Crew Rest Chapter 11 Non-Normal Situation Guidelines Section 30 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.30.1 11.30 Crew Rest-Non-Normal Situation Guidelines [Options shown - Passenger only: Door 5 overhead crew rest installed, 8 bunks, 2 seats; Option: 10 bunks] Decompression Cruising Altitude If a cabin decompression occurs during cruise, the oxygen masks located in the bunk service units will automatically deploy when the cabin altitude is above 13,500 feet. Oxygen flow is available when the mask is pulled. Crew rest occupants should immediately don the bunk service unit oxygen mask. Airplane Level Off When notified that the airplane has leveled off: • detach the portable oxygen bottle (POB) located at the foot of the bunk • verify oxygen quantity sufficient • remove the mask from the plastic bag • open the dust cover and attach the mask to the outflow valve • rotate the ON/OFF valve fully counter-clockwise After ensuring that oxygen is flowing from the POB, the flight attendant should remove the bunk service unit oxygen mask and don the POB. Note: The POB will provide oxygen for approximately 30 minutes. Evacuate the door 5 crew rest area when directed. CAUTION: When exiting the crew rest compartment, use the safety strap when transporting the POB to prevent damage to the POB. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.30.2 D6-30151-TBC (pax) Firefighting If smoke is detected in the Door 5 Overhead Crew Rest, and it is occupied • find the source of the smoke/fire • establish communications with the flight deck • request help from crew members If the fire can be immediately extinguished • one attendant puts on the smoke hood and fights the fire • crew members not fighting the fire are to evacuate the crew rest compartment • an attendant not involved in fighting the fire, silences the smoke alarm horn by pushing the HORN CNCL switch on the smoke detection panel at the top of the stair • continue to monitor the overhead crew rest compartment After smoke has cleared • at flight crew direction, push fan reset switch on bottom of temperature control panel CAUTION: If the fire is extinguished and smoke has cleared, reset the temperature control panel when directed by the flight crew. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.30.3 Evacuation Using Emergency Hatch An emergency escape hatch is located on the floor on the left side of the crew rest area, under bunk number 4. 4 Emergency Escape Hatch (under bunk 4) January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.30.4 D6-30151-TBC (pax) If the main stair is unusable, evacuation through the emergency hatch is possible. Escape Hatch Placard Bunk Panel Bunk Cusion ESCAPE HATCH Remove Upper and Lower Mattresses Unlatch and Remove Upper Bunk Panel Open and Latch Escape Hatch Kick Down on Ceiling Panel Sit Facing Outboard Grab Handholds Swing Down to Main Deck January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.30.5 To use the escape hatch: • remove the upper and lower bunk mattresses • remove upper bunk panel • open escape hatch and latch open Bunk Panel Release Latch Escape Hatch Latch January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.30.6 D6-30151-TBC (pax) • sit on floor with both legs in hatch • kick down on ceiling panel • sit on floor facing outboard • lower legs into hatch opening • reach out and grab the outboard handholds • keep elbows close to sides • swing down to main deck FWD January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.30.7 Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.30.8 D6-30151-TBC (pax) Evacuating an Incapacitated Person Main Stairway Evacuation Place the incapacitated person on the floor, face up, with feet near the top of the stairs. With one assistant located on the top landing to handle the incapacitated person's feet, and the other in the crew rest placing hands under the incapacitated person's shoulders, move the incapacitated person so most of his legs are down the stairs. With the incapacitated person sitting on the edge at the top of stairs, • the upper assistant should: • The lower assistant shall work the feet around into the lower stairway and then take as much weight as possible. The upper assistant, without supporting much of the incapacitated person's weight, should lean outboard until the head contacts the outboard ceiling/wall. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.30.9 • the lower assistant should: • work the feet around into the lower stairway and then take as much weight as possible • the upper assistant should: • lean outboard until the head contacts the outboard ceiling/wall Note: Do not support much of the incapacitated person's weight • transfer grip to the back of the jacket or shirt (or under the shoulders) of the incapacitated person (without moving the incapacitated person) and proceed down the stairs to the top of the landing. With the upper assistant grasping the back of the jacket or shirt (or under the shoulders) with both hands and the lower assistant grasping about the knees, carry the incapacitated person down and out of the stairway. January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.30.10 D6-30151-TBC (pax) Emergency Hatch Evacuation Place the incapacitated person on the floor face up with feet adjacent to the hatch. One assistant should open the hatch and evacuate to the main deck using the previously described procedure. The assistant remaining in the crew rest should: • place the incapacitated person's feet over the hatch • then move to a position behind the incapacitated person and raise the incapacitated person to a sitting position • place hands under the incapacitated person's shoulders • slide the incapacitated person until the majority of the legs are through the hatch. • transfer hold of the incapacitated person from under the shoulders to the wrists • lower the incapacitated person down through the hatch January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 11.30.11 The assistant on the main deck shall: • receive the incapacitated person • lower him/her to the floor while protecting the head and neck January 15, 2004 747-400 Flight Attendant Manual Crew Rest - Non-Normal Situation Guidelines Copyright © The Boeing Company. See title page for details. 11.30.12 D6-30151-TBC (pax) Intentionally Blank January 15, 2004

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Slide/Raft Portability Under ditching conditions, flight attendants must assess outside conditions prior to opening a door. Sea state conditions may preclude deploying a slide/raft at the door on which it is installed. A slide/raft may be moved from its door position to another passenger entry door for deployment. Note: The slide/raft assembly may not be deployed at door 3L or 3R. Slide/Raft Portability Procedures The following provides instructions for portability of the slide/raft during ditching operations when the slide/raft is removed from an unusable door for use at another exit. Remove slide/raft bustle • Lift and pull the slide/raft cover at top and bottom. • Remove survival kit. 1 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.9 Mode Select Lever • Place the lever in the AUTOMATIC position. Partially open the door • Rotate door operating handle 45 degrees. 2 3 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.10 D6-30151-TBC (pax) Remove Slide/Raft from Door • Press retainer springs on girt bar ends, move the slider blocks toward center, and lift girt bar free. • Locate L-bar loop on top of slide/raft package. • While supporting slide/raft against door, pull L-bar loop to reveal L-bar lever. • Rotate lever inward horizontally until slide/raft disengages from door. • Support slide/raft at both ends and allow it to pivot away from door as it disconnects. 4 5 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.11 Prepare the usable door • Ensure the usable door is latched open. • Press retainer springs on girt bar ends, move the slider blocks toward center, and lift girt bar free. Note: Check mooring line secured to girt bar before the girt bar is engaged in the floor fitting, • Align the girt bar with the floor fittings and engage the slider blocks. Carry the slide/raft pack and sliders to the alternative door • With the slide/raft lying soft side down, place the girt bar, sliders and survival kit on top of the pack. CAUTION: Do not pull red inflation loop. Do not drop girt bar or snag it on seat during transfer. Slide may deploy and inflate. • Position 1 person on each side of the pack. • Carefully transfer the slide/raft, girt bar, sliders and survival kit to the door and position it soft side down on the floor beside the door. 6 7 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.12 D6-30151-TBC (pax) • Pull the packboard slide/raft release handle • Pull the ditching release handle • Pull the mooring line release handle. Deploy the slide • Rotate/push the slide/raft pack squarely out through the door. 8 9 January 15, 2004 747-400 Flight Attendant Manual Miscellaneous Chapter 10 Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 10.TOC.0.1 10.0 Miscellaneous-Table of Contents Portable Electronic Devices . . . . . . . . . . . . . . . . . . . . . . . . . 10.10.1 Approved Electronic Devices . . . . . . . . . . . . . . . . . . . . . 10.10.1 Non-Approved Electronic Devices . . . . . . . . . . . . . . . . . 10.10.2

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Initiate Ditching Evacuation Passenger Entry Door • move to assigned stations • assess safety of inside and outside conditions • slide/raft automatically deploys and inflates • verify slide/raft is safe for use • shout evacuation and loading commands • direct passengers away from unusable exits. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.3 Overwing Exit WARNING: Door 3 ramp/slides are not usable as life rafts and should not be deployed during a ditching situation. Deployment of both the door 3 ramp/slide and the door 4 slide/raft on the same side of the airplane will cause interference with normal operation of the door 4 slide/raft. The door 4 slide/raft may then be unusable. If door 3 is used during ditching, the door mode selector lever must be in MANUAL to allow the door to be opened without deploying the ramp/slide. • move to assigned stations • assess safety of inside and outside conditions • move the mode select lever to MANUAL WARNING: The Mode Select Lever must be placed in the MANUAL position to prevent the deployment of the overwing slide. • open the door January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.4 D6-30151-TBC (pax) • remove escape strap from stowage bin end cap access in forward part of door Escape strap Overwing Exit Door 3L (typical) January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.5 • attach escape strap to hook on leading edge of wing between engines • direct passengers on to wing using escape strap as necessary • shout evacuation and loading commands to direct passengers to closest slide/raft where space is available. Upper Deck Doors WARNING: Do not open the upper deck doors; the upper deck slides cannot be used as rafts. The upper deck exit doors should not be used during ditching operations. Redirect the passengers down the stairs to the main deck exits. Escape strap attachment point January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.6 D6-30151-TBC (pax) Board Passengers Into The Passenger Entry Door Slide/Raft • direct balanced loading of available rafts • keep weight distribution even; direct passengers to the less used slide/raft side or to alternate sides • instruct the passengers to stay low and sit back against inflated tubes Once all passengers have boarded • check the airplane for additional passengers • evacuate into the slide/raft. Note: If the slide/raft is under inflated or has small leaks, additional inflation or repair should not be attempted until the slide/raft is detached from the airplane. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.7 Detach The Slide/Raft From The Door Sill Note: Do not detach the slide/raft from the airplane until all the passengers have been boarded • pull the door strap release handle • releases pack board from slide/raft • pull up the fabric flap over the slide/raft detachment handle • pull the slide/raft detachment handle • causes the top of the slide/raft to fall free of airplane • cut the mooring line. Note: The slide/raft remains attached to the airplane by a mooring line (approximately 12 feet (3.7 meters) long). The mooring line can be detached by pulling the mooring line handle or cutting with a knife. The mooring line will break if the airplane sinks. Note: Typical passenger entry door interior, looking out TO RELEASE SLIDE/RAFT RAISE FLAP & PULL HANDLE STEP 2 PULL DOOR STRAP HANDLE STEP 1 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.8 D6-30151-TBC (pax)

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Flight Attendants Not Assigned To An Exit The responsibility of flight attendants not assigned to an exit is to assess conditions and then assist in evacuating the passengers. • in mixed class configurations, the forward exits could be under-utilized due to a lower passenger density in the forward zones • assist in minimizing evacuation time by ensuring there is a continuous passenger flow through all exits • continue to evaluate the situation, redirecting passengers to under-utilized exits which may change as the evacuation progresses January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines Chapter 9 Ditching Section 30 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.1 9.30 Non-Normal Situation Guidelines-Ditching [Options shown - ARM/DISARM, Option: AUTOMATIC/MANUAL, FLIGHT/PARK; Option shown: Life raft not installed] Ditching Overview This section provides some guidelines for the safe evacuation of passengers and crew in the event of a water landing. It also contains procedures for slide interchangeability. Ditching is an emergency landing on water. Complete knowledge of procedures and equipment is necessary. All loose objects must be secured. The passengers and crew must be safely belted into seats prior to impact. With few exceptions, ditching procedures are similar to those used in land evacuation. Communication with the flight deck is required to ensure that the cabin is prepared in a timely manner. The passenger briefing should be amended to suit the situation. Passengers are instructed to put on life vests and follow inflation instructions. Life vests are stored under each passenger seat and spare vests are located throughout the cabin. Ditching studies for the 747-400 series airplanes indicate that, with an optimum center of gravity and normal gross weight, the airplane should come to rest slightly nose high in the water. The forward doors should be approximately 5 feet (1.5 meters) above the water and the aft doors should be over two feet and one half above the water. Additional studies involving high gross weight ditching situations, such as those encountered during or soon after takeoff, indicate that the aft doors may be very near or below the water level. This condition could cause malfunction or damage to the slide/rafts and allow water to enter the airplane. WARNING: Before opening the door, verify that the actual water level is below the door sill. If the door is unusable, the slide/raft may be re-positioned at another door and manually deployed. WARNING: Door 3 is not to be used as a primary exit during ditching operations. Deployment of both the door 3 ramp/slide and the door 4 slide/raft on the same side of the aircraft will cause interference with the normal operation of the door 4 slide/raft and the door 4 slide/raft may then be unusable. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.2 D6-30151-TBC (pax) Ditching Guidelines Communicate with the flight deck. Brief the passengers on the evacuation/ditching. If time permits, use the PA to: • brief the passengers (exits, protective positions, and other information, as required) • direct passengers to put on life vests • assign helpers • establish evacuation zones • order the removal of high heels and other restrictive articles. Maintain brace position until airplane comes to a complete stop.

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• if there are no passengers approaching your exit and a usable exit across from you (passenger flow has ceased), take appropriate actions to: • attract additional passengers to come toward the usable exit near you; use strong, loud, positive command, or if necessary, • move down the aisle toward an adjacent exit, if conditions permit, to gain the attention of an attendant to initiate the redirection of passengers toward the usable exit across from you • continue to monitor and protect your exit • in mixed class airplane interiors, passenger densities in the forward zone of the cabin are lower than the middle and aft zones. Use of exit by-pass to maintain flow at the forward doors becomes even more important in these airplanes • if you see no passengers (passenger flow has ceased) at an adjacent usable exit, and significant numbers of passengers remain in your exit area, redirect passengers toward the usable exit to maintain balanced exit utilization • when using exit redirection, avoid disrupting passenger flow to the usable exit near you. Redirect passengers singly or in small groups to maintain balanced flows Note: On two-aisle airplanes, if only one exit of any exit pair is unusable, use the aisle on the opposite side of the airplane from the usable exit for redirecting passengers to another exit. This will allow minimum disruption of flow at the usable exit. Total evacuation time is minimized when passengers clear all exits (passenger flow at all exits ceases) at the same time. Only by-pass the passengers that will be able to exit the airplane through an adjacent door sooner than the last passenger exits through the door closest to you. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.14 D6-30151-TBC (pax)

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D6-30151-TBC (pax) 9.20.11 • if there are no more passengers approaching your exit and the exit across from you (passenger flow has ceased) take appropriate actions to: • attract additional passengers to come toward your exit; use strong, loud, positive commands or, if necessary • move down the aisle toward an adjacent exit, if conditions permit, to gain the attention of an attendant to initiate the redirection of passengers toward your exit • continue to monitor and protect your exit Note: In mixed class airplane interiors, passenger densities in the forward zone of the cabin are lower than the middle and aft zones. Use of redirection to maintain flow at the forward doors becomes even more important in these airplanes Note: On two-aisle airplanes, if only one exit of any exit pair is unusable, use the aisle on the opposite side of the airplane from the usable exit for redirecting passengers to another exit. This will allow minimum disruption of flow at the usable exit. Total evacuation time is minimized when passengers clear all exits (passenger flow at all exits ceases) at the same time. Only by-pass the passengers that will be able to exit the airplane through an adjacent door sooner that the last passenger exits through the door closest to you. • exit the airplane following the last passenger, using the nearest exit. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.12 D6-30151-TBC (pax) If Exit Is Not Usable • block the exit to prevent passenger evacuation, while commanding passengers that the exit is blocked • if your exit is not usable you must perform the duties of managing the cabin evacuation by: • first, establish passenger flow away from the unusable exit, and then • direct passenger flow to the usable exit(s) • assess usability of other exits across from and adjacent to yours • visually determine that passenger flow has been established through a usable exit before redirecting passenger flow • direct passengers to the nearest usable exit by issuing appropriate commands and using arms and hands to point passengers in direction of exit • when, in your best judgment, passenger flow is established away from an unusable exit and toward a usable exit, proceed to an appropriate location to best direct or redirect passengers to balance flow to adjacent usable exits • minimizing evacuation time requires maximizing utilization of all usable exits throughout an evacuation. Evacuation time will be minimized when passenger flow to all usable exits ends at the same time • maintain awareness of evacuation progress in adjacent cabin areas and at other usable exits and direct (or redirect) passengers as necessary to help maintain equal flow to each exit January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.13

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Point Description Escape Slide Condition 1 Door 1L & 1R Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable Wing Down Configuration (typical) January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.9 Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.10 D6-30151-TBC (pax) If Exit Is Usable • open the exit • pull the manual inflation handle (if required) • command passengers to stand back until the slide/raft or slide is fully deployed • be assertive (forceful) in your commands • Research has proven assertive action by cabin crew can accelerate passenger emergency evacuation rates. (It is extremely important that assertive actions be strongly emphasized in any flight attendant training program.) • assume a protective position in the dedicated assist space • all exits have dedicated assist space(s) forward and/or aft of the exit • Maintain your position in the assist space, keeping the exit path clear to prevent interfering with passenger evacuation. Note: When the assist space is against a vertical surface (such as a partition, lavatory, or galley) keeping your heels and upper back pressed against that surface helps to ensure that you stay clear of the exit path. • command passengers to form two lines and evacuate • dual lane flow of passengers (two passengers side by side) is required for the fastest evacuation. At usable exits, your primary duty is to maintain constant dual lane flow of passengers out that exit • continually assess conditions inside the aircraft and on the slide to ensure passenger flow is maintained • take appropriate action to assist hesitant passengers • do not touch passengers as they exit. If a passenger freezes, have passenger behind buckle balking passenger’s knees or place one hand on shoulder and other hand in small of back and simultaneously push downward and outward. • passengers who sit and delay at the top of the slide rather than jumping will slow the evacuation. Commanding the passenger behind such a “sitter” to push that person out onto the slide can prevent significant delays in an evacuation. • use sharp verbal commands. For hesitant passengers within your reach, push at waist level to move them out through the exit. Do not push at knee or shoulder level January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details.

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3 4 3 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.5 All Landing Gear Up Point Description Escape Slide Condition 1 Door 1L & 1R Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable 3 4 2 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.6 D6-30151-TBC (pax) Airplane Tips Tail Down Point Description Escape Slide Condition 1 Door 1L & 1R Not Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable 3 4 2 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.7 Airplane Tips Nose Down Point Description Escape Slide Condition 1 Door 1L & 1R Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable 1 2 3 4 2 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.8 D6-30151-TBC (pax) Airplane Rolls On One Side