航空公司超售向无法登机的乘客提供补偿——民航英语之三十六

帅哥

The Airline Offers Compensation To the Denied Passenger>>

Because of 0verbooking>>

A： Excuse me，but are you Mr. Blake?>>

P：  Yes?>>

A：  I’m sorry, Mr. Blake，we are not able to board you on the plane today．>>

P:     How come? Has the flight been cancelled? No. That seems impossible．Other passengers have boarded the plane．Why should I not be allowed to? I’ve got a confirmed ticket．

A:    We know this is very frustrating and inconvenient for you．As all the passengers have already checked in and boarded the plane，there is not a single seat left．

P：  It’ s not my fault．I’ve already reserved my seat and I must leave today for a business talk．Now everything is in a mess．It’S really annoying．

A:    Sorry again，Mr. Blake，but we are looking for someone who would be willing to give up his seat on the flight today in exchange for USD 200 and a confirmed seat Oil tomorrow’  flight．

P:  I’11 keep my fingers crossed．.

A:  Thank you very much for your patience．I’m sorry we tried our best but have not been able to find a passenger who will volunteer to give up his seat·

P:  You should be responsible for that．

A:  There are several things we can do now．We can rebook you on your flight tomorrow and we would offer you accommodation，meals and a cheque of USD 200 in recognition of the inconvenience that we’ve caused you·

P:  A11 right．Please rebook me on a flight tomorrow morning.

A:  We will．Thank you for your understanding and co-operation.

 

译文：

航空公司超售向无法登机的乘客提供补偿

服务台：打扰一下，请问您是布莱克先生吗？

乘客：    有事吗？

服务台：非常抱歉，布莱克先生，我们今天不能让您登机。

乘客：    为什么？航班被取消了吗？不，不可能。其他的乘客都已经登机了。为什么我不能登机？我的客票已经被确认过了。

服务台： 我们知道，这让您非常恼火也给您带来很大不便。因为所有的乘客都已经办理完乘机手续，并已经登机，机舱内没有空座位了。

乘客：      这不是我的错。我已经预定好了座位，而且我今天必须去参加一个商业会议。现在所有的事都乱成一团糟。真讨厌。

服务台：   再次向您表示歉意，布莱克先生，我们正在寻找哪位乘客愿意让出这次航班的座位，为此我们愿意支付200美元，以及为他预定一个明天航班的座位。

乘客：       希望我能有好运。

服务台：   非常感谢您的耐心等候。很抱歉，我们已经尽全力了，但仍没有找到一个愿意放弃座位的乘客。

乘客：      你们应当为此事负责。

服务台： 我们现在可以为您做以下几件事。我们可以为您重新预定明天 的航班，并为您提供食宿以及一张200美元的支票以表达我们对您的歉意。

乘客：    好的。请为我重新预定一个明天早上的航班。

服务台：我们会的。非常感谢您的理解与合作。