1 . handle /'hendle/ v. 处理 2 . item /'aitэm/ n.项目,条款,术语 3 .origin /'oridgin/ n.起源,由来 4 .desination /desti'nei∫эn/ n. 目的地 5 .departure /di'pa:t∫э/ n. 离开 6 .economy class 经济舱 7 .business class 公务舱 8 .first class 头等舱 9 .essential /i'sen∫эl/ a. 基本的 10.offer /'ofэ/ v. 提供 11.route /ru:t/ n. 路线 12.reasonable /'ri:znэbl/ a. 合理的 13.direct flight 衔接航班 14.according to 根据 15.purpose /'pэpэs/ n. 目的 16.available /э'veilэbl/ a.可利用的 17.high season 旺季 18.in that case 那样的话 19.recommend /,rekэ'mend/ v. 推荐 20.standby /'standbai/ v.候补
; t7 k( f ^. f& n4 {! k) N, GIn the reservation office,the agents whose job is to handle telephone reservations for passengers should know some important items. 呼叫中心负责处理电话预定的工作人员应该掌握一些重要的术语。
First,passenger's name; 首先,顾客的姓名; Second,the number of Identification Card; 其次,顾客的身份证; Third,origin and destination; 第三,出发地和目的地; Fourth,departure time and arrival time; 第四,离港和到达时间; Fifth,cabin classes(Which class the passenger want,economy class,business class or first class). 最后,舱位(经济舱,商务舱或头等舱)。 Usally,these five items are essential.The agents need to offer the best routesand the reasonable price,for sometimes there are several routes to choose and the passengers may choose direct flights or connecting flights according to their different purposes. 这五项通常来说是必不可少的。代理人需提供最佳的线路以及合理的价格。乘客可能选择直达航班或者因目的地不同选择联程航班。 Of course,sometimes there are no seats available during high seasons. In that case ,the agent may recommend the passenger to standby,or change to other flights. 当然了,旺季的时候经常客满。代理人应该建议乘客等待退票或者选择其他航班。 |