非自愿变更订座——民航英语之九

帅哥

（超售情况下的订座变更）

 

S: Good Morning. May I speak to Mr. Smith, please?

销售：早上好，请问我能跟Smith先生说话吗？

P: Yes, speaking.

顾客：我是，请讲。

S: This is the Air France Reservation Section. I’m calling about your reservation on Flight AF899 to Paris at 23:00 tomorrow.

销售：这里是法航预订部。是关于您预订的明天晚上11点AF899航班的事情。

P: Yes?

顾客：嗯？

S: I regret to say that the flight has been overbooked. Is it possible for you to change your reservation to AF869? That’s the day after tomorrow.

销售：我很抱歉的通知您，该航班超售了。您是否能换到明天的AF869航班。

P: But I have reconfirmed my reservation yesterday. Why should I change it?

顾客：但我昨天已经确认过订座了。为什么要改？

S: I’m sorry. Due to some clerical errors in our reservations system, we have six more reservations than we can accommodate on Flight AF899. If all the passengers show up at the airport, the flight will be delayed. Of course, we don’t want anybody to be inconvenienced. Now, we are contacting passengers and request them to consider another flight.

销售：十分抱歉，由于订座系统中出现了一些数据差错，我们在AF899航班上的订座比可提供的座位多了六个。如果所有的旅客都到机场的话，就没法按时起飞了。当然我们不希望给任何乘客带来不便。所以现在我们尝试与大家联系，希望有人能选择其他航班。

P: That’s won’t do. I have to be Paris for a important business conference on Wednesday. My schedule can’t be changed.

顾客：不行，我必须周三在巴黎参加一个很重要的商务会议，行程不能更改的。

S: Oh, I see, Mr. Smith. Sorry then.

销售：我了解，Smith先生，抱歉打扰您。