补开遗失的客票——民航英语之二十三

帅哥

Replacement of Lost Ticket>>

( Mr. Mark Newton bought a round-trip ticket from Los Angeles to Beijing and back to Los Angeles in the Air China Los Angeles Office．When he finishes teaching in LACE w:st="on">BeijingLACE> and decides to go back he can not find his ticket．Then he goes to the Air China Office in Beijing to replace it.)>>

(At the Air China LACE w:st="on">BeijingLACE> Office )>>

A：Morning．sir．May I help you?

P：I hope so．I lost my ticket to Los Angeles．I don’t know what to do．Is it possible for you to replace it for me?

A：I’m sorry to hear that．But we need some proofs before the issue of replacement ticket．Do you still remember anything about your ticket? Say，the flight number and．．．

P：Yes，I just made a reconfirmation last Monday It’s Flight CA983．My friend and I are scheduled to return to Los Angeles the day after tomorrow.

A：Do you remember when and where you purchased your tickets?

P：I’m one hundred percent sure that we bought two round trip tickets at your Los Angeles Office，on Mar．15．

A：May I see the ticket of your friend? It will help me handle your situation.

P：Sure．Here it is．

A：P1ease wait a moment．I’11 verify my findings by checking your reservation records in my computer．The information you’ve provided must be carefully checked before we can process the replacement．

P:  That’s OK．

A：Then please give me your full name so that I can pull out your records-

P:  Mark Newton．

A:  Thank you，Mr. Newton．I’ve got your record．It corresponds with what you have told me about the lost ticket．Now we are ready to fulfill your request. Here is an Application and Indemnity Agreement For Replacement／Refund of Lost Ticket．P1ease read it carefully and notice some important points．You should reimburse Air China for any loss or damage it may sustain if the lost ticket was or is refunded or used by any other person for transportation．

P:  I will certainly do that．And I’11 hold your airline harmless．

A:  If it is acceptable to you please sign here．Of course it won’t be effective until my manager countersigns the agreement…Very well．Please wait for a second. I’11 be right here．

…

 Here is your copy of the agreement．I’11 immediately transmit a Lost Ticket Advice to guard against fraudulent use and refund and issue you a new ticket.

P:  Thanks a lot．

 

 

译文：

补开遗失的客票

（马克·牛顿先生在中国国际航空公司洛杉矶办事处购买了一张从洛杉矶飞往北京再返回洛杉矶的双程票。当他结束了在北京的教学，准备返回时，他找不到那张客票。于是，他到中国国际航空公司北京办事处补办客票）（在中国国际航空公司北京办事处）

服务台：早上好，先生！我能为您做点什么？

乘客：   我希望如此。我遗失了飞往洛杉矶的客票。我不知道该怎么办？您能否为我补办客票？

服务台：对您的遭遇我深表遗憾。但是我们需要一些证据才能为您补办客票。您还记得该客票的任何信息吗？比如，航班号或者……

乘客：   是的。上周一我刚刚确认了一下。它的航班号是CA983。我的朋友和我预定后天回洛杉矶。

服务台：您是否还记得您在什么时间，什么地点购买的客票？

乘客：   我百分百的确定，我们是在3月15日在洛杉矶办事处购买了张双程票。

服务台：我可以看一下您朋友的机票吗？这将有助于我解决您的问题。

乘客：    当然可以。给您。

服务台：请您稍等。我将通过查询电脑上您的预定记录来核实信息。我们必须仔细核实您所提供的信息后，才可以为您办理开客票补开手续。

乘客：    好的。

服务台：请告诉我您的全名，我才能够找出您的记录。

乘客：    马克·牛顿

服务台： 谢谢您，牛顿先生。我已经找到了您的记录。它与您描述的遗失的客票情况是一致的。现在我们将满足您的要求。这是一份遗失客票退款／补开申请和赔偿协议，请仔细阅读并注意重点部分。如果那张遗失的客票被退款或者被任何人用来乘坐飞机，您将赔偿中国国际航空公司因此而遭受的损失。

乘客：    我一定会照做的。而且我不会给贵公司带来任何损失。

服务台：如果您同意，请在这里签字。当然，这必须经过我们经理签字后才有效……好吧。请您稍等，我马上回来。

……

这是给您的协议副本。我将马上发出一个遗失客票通知，防止遗失的客票被骗用或退款，同时将为您签发一张新客票。

乘客：    非常感谢！