The Airline Offers Compensation To the Denied Passenger>>
Because of 0verbooking>>
A: Excuse me,but are you Mr. Blake?>>
P: Yes?>>
A: I’m sorry, Mr. Blake,we are not able to board you on the plane today.>>
P: How come? Has the flight been cancelled? No. That seems impossible.Other passengers have boarded the plane.Why should I not be allowed to? I’ve got a confirmed ticket.
A: We know this is very frustrating and inconvenient for you.As all the passengers have already checked in and boarded the plane,there is not a single seat left.
P: It’ s not my fault.I’ve already reserved my seat and I must leave today for a business talk.Now everything is in a mess.It’S really annoying.
A: Sorry again,Mr. Blake,but we are looking for someone who would be willing to give up his seat on the flight today in exchange for USD 200 and a confirmed seat Oil tomorrow’ flight.
P: I’11 keep my fingers crossed..
A: Thank you very much for your patience.I’m sorry we tried our best but have not been able to find a passenger who will volunteer to give up his seat·
P: You should be responsible for that.
A: There are several things we can do now.We can rebook you on your flight tomorrow and we would offer you accommodation,meals and a cheque of USD 200 in recognition of the inconvenience that we’ve caused you·
P: A11 right.Please rebook me on a flight tomorrow morning.
A: We will.Thank you for your understanding and co-operation.
译文:
航空公司超售向无法登机的乘客提供补偿
服务台:打扰一下,请问您是布莱克先生吗?
乘客: 有事吗?
服务台:非常抱歉,布莱克先生,我们今天不能让您登机。
乘客: 为什么?航班被取消了吗?不,不可能。其他的乘客都已经登机了。为什么我不能登机?我的客票已经被确认过了。
服务台: 我们知道,这让您非常恼火也给您带来很大不便。因为所有的乘客都已经办理完乘机手续,并已经登机,机舱内没有空座位了。
乘客: 这不是我的错。我已经预定好了座位,而且我今天必须去参加一个商业会议。现在所有的事都乱成一团糟。真讨厌。
服务台: 再次向您表示歉意,布莱克先生,我们正在寻找哪位乘客愿意让出这次航班的座位,为此我们愿意支付200美元,以及为他预定一个明天航班的座位。
乘客: 希望我能有好运。
服务台: 非常感谢您的耐心等候。很抱歉,我们已经尽全力了,但仍没有找到一个愿意放弃座位的乘客。
乘客: 你们应当为此事负责。
服务台: 我们现在可以为您做以下几件事。我们可以为您重新预定明天 的航班,并为您提供食宿以及一张200美元的支票以表达我们对您的歉意。
乘客: 好的。请为我重新预定一个明天早上的航班。 服务台:我们会的。非常感谢您的理解与合作。 |