Flight Attendant Manual 747/400

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Door Mode Select Lever Operation The mode select lever on each door controls the arming and disarming of: • the door power assist system • the automatic deployment of the escape slide. Setting the mode select lever to MANUAL disarms the door power assist system and the door can be opened normally without power assist and without deploying the slide. Setting the mode select lever to AUTOMATIC arms the door power assist system and the rotation of the inside door operating handle to OPEN activates the door power assist system and automatically deploys and inflates the slide. The door power assist system is sufficient to open the upper deck door even if the airplane is not level because of landing gear collapse or uneven terrain. CAUTION: To ensure that the door is properly armed or disarmed, the door mode select lever must be visible in the clear plastic viewport. January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Upper Deck Doors Copyright © The Boeing Company. See title page for details. 7.40.6 D6-30151-TBC (pax) Door Ground Mode/Battery OK Panel 1 DOOR Ground (GND) MODE Light Illuminated (blue) - on ground or in flight when the flight lock mechanism is not in the locked position. 2 BATTERY OK Test Switch/Light Push - Illuminated (green) - battery charge is sufficient for door operation. Note: Light must be pushed and held for 3 - 5 seconds before it will illuminate. In flight, the flight lock mechanism automatically activates to hold the upper deck door operating handle in the closed position. If a flight lock fails, the DOOR GND MODE light illuminates over the door and the flight crew receives an EICAS message. In this condition, flight attendants should monitor the door closely and coordinate with the flight crew to prevent accidental operation when cabin pressure is 3 PSI or LESS. When pushed and held for 3-5 seconds, the BATTERY OK Test Light illuminates. This indicates that battery power is satisfactory to activate the upper deck door power assist system. DOOR GND TEST HOLD 3 SEC BATTERY MODE BATTERY OK FWD 1 2 January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Upper Deck Doors Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 7.40.7 Dedicated Assist Space Near each door is a dedicated assist space. During an emergency evacuation, it is important that the flight attendants grasp the assist handle and place themselves in the dedicated assist space to ensure that they are not blocking the exit in any way. Blocking the exit prohibits dual lane flow onto the slide. FWD Assist Handle Dedicated Assist Space January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Upper Deck Doors Copyright © The Boeing Company. See title page for details. 7.40.8 D6-30151-TBC (pax) Upper Deck Door Slide The upper deck slide is used for emergency evacuation of the airplane during land passenger evacuation operations only. The upper deck door slide is a dual lane slide that deploys automatically when the mode select lever is in the AUTOMATIC position and the door operating handle is lifted to the full up position. CAUTION: Block the exit while the slide is inflating. Do not allow passengers onto the slide until the slide is fully inflated. Upper Deck Door (typical view from inside airplane) January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Upper Deck Doors Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 7.40.9 Upper Deck Door Manual Inflation Handle To manually inflate the slide, pull the Manual Inflation Handle located on the right side of the slide apron. WARNING: Extreme caution should be used during manual deployment of the slide to prevent falling out the door. Upper Deck Door (typical view from inside airplane) January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Upper Deck Doors Copyright © The Boeing Company. See title page for details. 7.40.10 D6-30151-TBC (pax) Upper Deck Door Slides Upper Deck Door Slides Deployed Upper Deck Door Slide Length, Width, And Door Sill Height Slide Location Slide Length (approximate) Slide Lane Width (approximate) Door Sill Height - All landing gear down (approximate) Upper Deck (UD) 46.5 ft. (14.0 m) 68 in. (173 cm.) 25.5 ft. (7.75 m.) UD January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Upper Deck Doors Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 7.40.11

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Upper Deck Door Upper Deck Door Preflight Push and hold the BATTERY OK Test Switch for 3-5 seconds and observe that the BATTERY OK light illuminates. This verifies that battery power is adequate to activate the upper deck door power assist system. The door power assist system reservoir gage must indicate in the green zone. If the gage needle is outside of the green zone, the system is unusable. FWD Battery OK Light Door Operating Gas Bottle Pressure Gage Evacuation Command Switch Upper Deck Door (typical) January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Upper Deck Doors Copyright © The Boeing Company. See title page for details. 7.40.12 D6-30151-TBC (pax) Upper Deck Door Normal Operation Lifting the door operating handle fully up (OPEN) with the mode select lever in the AUTOMATIC position automatically opens the door, deploys and inflates the slide. In certain adverse airplane attitudes, an initial outward push on the door handle may be required. Open Door To open the upper deck door and automatically deploy the slide: • assess the escape route conditions • observe cabin interior and airplane exterior conditions to identify usable escape exits • ensure the airplane has stopped and the engines are shut down • verify the mode select lever is positioned to AUTOMATIC • lift the door operating handle up (OPEN) WARNING: The upper deck door opens outward rapidly. Release the door operating handle once the door starts moving to prevent being pulled or falling from the airplane. WARNING: Block the exit while the slide is inflating. Do not allow passengers onto the slide until the slide is fully inflated. January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits Chapter 7 Non-Normal Operations Section 50 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 7.50.1 7.50 Doors, Slides and Emergency Exits-Non-Normal Operations [Option shown: AUTOMATIC/MANUAL; Option: ARM/DISARM, FLIGHT/PARK] Doors, Slides and Emergency Exits Non-Normal Operations Passenger Entry Door Non-Normal Operation Rotating the door handle fully aft (OPEN) with the mode select lever in the AUTOMATIC position activates the power assist system and automatically deploys and inflates the slide/raft. In certain adverse airplane attitudes, an initial outward push on the door handle may be required to supplement power assist system. Passenger Entry Door Power Assist System Does Not Activate If power assist system does not activate when the door handle is moved to OPEN: • direct two able-bodied passengers to assist in first pulling the door inward and then pushing the door out and forward to the open position. • push until the door is fully open • verify that the slide/raft automatically deploys WARNING: If the power assist system engages as the door is being pushed open, release the door operating handle immediately to prevent being pulled from the airplane. Passenger Entry Door Slide/Raft Does Not Automatically Inflate If the slide/raft does not automatically inflate: • pull and discard the manual inflation handle located on the doorsill • observe the slide/raft inflates WARNING: If the slide/raft still does not inflate after both automatic and manual deployment attempts, do not use. Redirect passengers to the nearest usable exit. January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Non-Normal Operations Copyright © The Boeing Company. See title page for details. 7.50.2 D6-30151-TBC (pax) Passenger Entry Door Slide/Raft Becomes Deflated If the slide/raft becomes deflated and another exit with an inflated slide/raft or slide is not available, the deflated slide/raft may be used as an apron slide: • direct two able-bodied passengers to climb down the slide/raft using it as a rope • direct the two passengers to then use the red webbing along the sides of the slide/raft to hold it taut while the remaining passengers exit one at a time January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Non-Normal Operations Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 7.50.3 Overwing Exit Non-Normal Operation Overwing Exit Power Assist System Does Not Activate If the power assist system does not activate when the door handle is moved to OPEN: • direct two able-bodied passengers to assist in pulling the door inward and then pushing the door out and forward to the open position • push until the door is fully open • verify that the slide automatically deploys (barber pole visible) WARNING: If the power assist engages as the door is being pushed open, release the door operating handle immediately to prevent being pulled from the airplane. Overwing Exit Slide Does Not Automatically Inflate If the slide does not automatically inflate (barber pole not seen): • pull and discard the manual inflation handle located in the doorsill • observe barber pole to verify inflation WARNING: If the slide still does not inflate after both automatic and manual deployment attempts, do not use. Redirect passengers to the nearest usable exit. January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Non-Normal Operations Copyright © The Boeing Company. See title page for details. 7.50.4 D6-30151-TBC (pax) Overwing Exit Slide Deploys But Becomes Deflated If the slide deploys but becomes deflated and another exit with an inflated slide or slide/raft is not available, the deflated slide may be used as an apron slide: • direct two able-bodied passengers to climb down the slide/raft using it as a rope • direct these individuals to use the hand-holds provided on the slide to hold it taut while the remaining passengers exit one at a time Barber Pole January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Non-Normal Operations Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 7.50.5 Upper Deck Doors If the door does not open or the slide fails, use the other door. WARNING: If both upper deck doors fail to open, move passengers to the main deck. The upper deck doors cannot be manually opened. Door Opens But Slide Fails To Automatically Deploy If the upper deck opens, but the slide fails to automatically deploy, the slide may be deployed by pushing it out the door. Direct two able-bodied passengers to assist in pushing the slide out the door. WARNING: Extreme caution should be used during manual deployment of the slide to prevent falling from the airplane. Note: The slide weighs approximately 275 pounds (126 kilograms) and the pivot point of the slide is at the doorsill. Flight Lock Fails In flight, the flight lock mechanism automatically activates to hold the upper deck door operating handle in the CLOSE position. If a flight lock fails, the DOOR GND MODE light illuminates over the door and the flight crew receives an EICAS message. In this condition, flight attendants should monitor the door closely and coordinate with the flight crew to prevent accidental operation when cabin pressure is 3 PSI or LESS. This condition should be coordinated with the flight deck. DOOR GND BATTERY TEST HOLD OK MODE 3 SEC BATTERY Door Ground Mode Light FWD January 15, 2004 747-400 Flight Attendant Manual Doors, Slides and Emergency Exits - Non-Normal Operations Copyright © The Boeing Company. See title page for details. 7.50.6 D6-30151-TBC (pax) Securing Main Deck Doors 1, 2, 4, or 5 In The Open Position To accomplish the smoke removal procedure, main entry doors (as designated by the Captain) need to be secured in the partially open position as follows: • ditching straps forward of doors 3 left and right can be used to secure door 2 or 4 without detaching strap from its compartment • attach snap end of strap to door assist handle on AFT door frame, place door operating handle to vertical (12 o’clock position), secure handle with several loops, return strap through assist handle and tie as shown below • pressure on the door maintains tension on the strap so it may be left unattended Note: If strap is not available, use any satisfactory item in the same manner to secure the doors. Door Assist Handle Strap Door Operating Handle January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment Chapter 8 Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.TOC.0.1 8.0 Emergency Equipment-Table of Contents Emergency Equipment Overview . . . . . . . . . . . . . . . . . . . . . . 8.10.1 Emergency Equipment Symbols . . . . . . . . . . . . . . . . . . . . . . . 8.10.3 Emergency Equipment Location . . . . . . . . . . . . . . . . . . . . . . 8.10.4 Passenger Airplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.4 System Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.7 Oxygen Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.7 Passenger and Flight Attendant Oxygen . . . . . . . . . . . . . . 8.10.7 Decompression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.7 Portable Oxygen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.8 Protective Breathing Equipment (Smoke Hoods) . . . . . . . . . . 8.10.9 Fire Extinguishers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.10 Water Fire Extinguishers . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.10 Halon Fire Extinguishers . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.12 Emergency Locator Transmitter (ELT) . . . . . . . . . . . . . . . . . 8.10.14 Miscellaneous Emergency Equipment . . . . . . . . . . . . . . . . . 8.10.14 Escape Strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.15 Smoke Barrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.10.16

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January 15, 2004 747-400 Flight Attendant Manual Copyright © The Boeing Company. See title page for details. 8.TOC.0.2 D6-30151-TBC (pax) Emergency Equipment - Table of Contents Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment Chapter 8 System Description Section 10 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.1 8.10 Emergency Equipment-System Description [Options shown: Emergency evacuation system installed, door 5 overhead crew rest installed] Emergency Equipment Overview This chapter describes the emergency equipment located throughout the airplane, including: • passenger cabin emergency equipment and location • passenger and flight attendant oxygen systems • protective breathing equipment • fire extinguishers • emergency locator transmitters (ELTs) January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.2 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.3 Emergency Equipment Symbols EQUIPMENT PORTABLE BREATHING (PBE) HALON EXTINGUISHER EXTINGUISHER WATER O 2 H L A H OXYGEN PORTABLE 2 O O 2 OXYGEN PORTABLE SMOKE MASK MASK OXYGEN BOTTLE BOTTLE WITH EMERGENCY PROTECTIVE GLOVES LOCATOR TRANSMITTER FLASHLIGHT MEGAPHONE VEST LIFE KIT FIRST AID NOTE: Some symbols do not apply to all configurations. GOGGLES SMOKE WITH SLIDE EXIT PATH EXIT PATH WITH ESCAPE SLIDE/RAFT SIGNAL LIGHT AXE CRASH BARR SMOKE BARRIER SMOKE DEVICE EMERGENCY ESCAPE STOWAGE RAFT / LIFE January 15, 2004 747 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.4 D6-30151-TBC (pax) Emergency Equipment Location Passenger Airplane [Passenger typical] Flight Deck 2 O L A H At each crew station: (4) 1 January 15, 2004 747 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.5 Upper Deck/Door 5 Overhead Crew Rest GAL GAL GAL Escape Hatch (on floor, 1 (2) (2) 2 O L A H O 2 H L A H O 2 H under bunk) Each attendant seat stowage: Under each seat: 1 Door 5 Overhead Crew Rest BARR SMOKE Flight Crew Rest January 15, 2004 747 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.6 D6-30151-TBC (pax) Main Deck Each attendant seat stowage: Under each seat: 1 1 As installed. (2) 2 O (2) 2 O 2 O L A H L A H L A H L A H (2) 2 O (2) 2 O (2) 2 O (2) 2 O O 2 H O 2 H (2) 2 O (2) 2 O O 2 H January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.7

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Oxygen Systems [Typical] Two independent oxygen systems are provided, one for the flight crew and one for the passengers. Portable oxygen cylinders are located in the flight deck and passenger cabin for emergency use. Passenger and Flight Attendant Oxygen The passenger oxygen system is supplied by bottled gaseous oxygen. The oxygen bottles provide oxygen to the passenger, attendant stations, and lavatory service units. The passenger oxygen masks are located above the passenger seats in the passenger service units (PSUs). Each mask oxygen valve is held closed by a pin inserted into the valve. Pulling on the mask withdraws the pin, causing the mask oxygen valve to open and oxygen to flow to that mask. The masks automatically drop from the PSUs if cabin altitude exceeds approximately 14,000 feet. The passenger masks can be manually deployed from the flight deck. Note: If the masks fail to drop from a PSU, the cover of the oxygen compartment can be opened manually by releasing the door latch. The latch can be opened by inserting a hair pin or a thin rod into the hole of the compartment cover. Decompression If cabin altitude exceeds approximately 10,000 feet, the following automatic events take place: • cabin lights come on full bright • one LO chime sounds through out the cabin • NO SMOKING/FASTEN SEAT BELT signs illuminate and corresponding chimes sound. These events warn the flight attendants that a possible decompression is about to occur. Flight attendants must sit down, fasten their seat belts, and prepare to put oxygen masks on. [Option: Passenger only, overhead door 5 crew rest installed] Note: Flight attendant guidelines for decompression while occupying the door 5 crew rest area are contained in Chapter 11.20, Crew Rest, Non-Normal Situation Guidelines. January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.8 D6-30151-TBC (pax) Portable Oxygen There are portable oxygen bottles stowed in various locations in the passenger cabin. The bottles are fitted with disposable mask and safety straps and are used for first aid purposes or as walk-around units. Portable Oxygen Bottle Preflight During the preflight of the portable oxygen bottle, check the following: • the ON-OFF valve is OFF • the Oxygen Pressure Gage is in the FULL range • the mask is attached to the bottle. Portable Oxygen Bottle Use To use the portable oxygen bottle: • use safety strap Note: Use extreme care while transporting portable oxygen bottle. • remove mask from plastic bag • open dust cover and attach the fitting • rotate the ON-OFF valve fully counter-clockwise • place mask over nose and mouth. 2000 FULL 1500 1000 500 0 PRESSURE Oxygen Pressure Gauge FULL range Oxygen Hi Outlet (4 liters per minute) Mask Safety strap ON-OFF Valve LO Outlet (2 liters per minute) January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.9 Protective Breathing Equipment (Smoke Hoods) Protective breathing equipment (PBE) is installed in the passenger cabin. The PBE provides an oxygen supply and smoke protection, and are to be used when fighting a fire. The smoke hood is placed over the head and, when activated by a starter lanyard, provides approximately 15 minutes of oxygen. Detailed operating instructions are placarded on the container. WARNING: Human hair is highly flammable. Hair that protrudes through the neck seal of the PBE could ignite if brought into direct contact with a flame. CAUTION: This device produces oxygen which vigorously accelerates combustion. Do not expose the device to direct flame or remove in the immediate vicinity of fire or flame. Due to oxygen saturation of the hair, do not smoke or become exposed to fire or flame immediately after removing. Speaking Diaphram Tension Strap Starter Lanyard Full Face Mask Hood 15 Minute Oxygen Generator January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.10 D6-30151-TBC (pax) Fire Extinguishers Water and halon fire extinguishers are located throughout the passenger cabin and flight deck. Water Fire Extinguishers Water fire extinguishers contain a solution of water mixed with antifreeze. Water fire extinguishers are to be used on fabric or paper fires only. They are not to be used on electrical or grease fires. CAUTION: Antifreeze compound has been added to the water which makes it unfit for drinking. CAUTION: Do not use on electrical or grease type fires. January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.11 Water Fire Extinguisher Preflight Check that the safety wire and seal on the handle are intact. Water Fire Extinguisher Operation To use the water fire extinguisher: • remove it from stowage • turn handle clockwise as far as possible (charges bottle with CO2) • hold bottle upright • direct nozzle at base of fire • press trigger to discharge. CAUTION: Do not use on electrical or grease type fires. Water Fire Extinguisher Recharging To recharge the water fire extinguisher in flight: • unscrew top (the CO2 charge bleeds off) • refill with water • replace top • unscrew handle • replace CO2 cylinder • reinstall handle (the extinguisher now ready for use). Trigger Discharge Nozzle Turn to puncture CO2 cartridge January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.12 D6-30151-TBC (pax) Halon Fire Extinguishers Halon fire extinguishers contain a liquefied gas agent under pressure. The extinguisher pressure indicator shows three pressure ranges: • acceptable • recharge • overcharged. A safety pin with a pull ring prevents accidental trigger movement. When released, the liquefied gas agent vaporizes and extinguishes the fire. The extinguisher is effective on all types of fires, but is used primarily on electrical, fuel, and grease fires. WARNING: If a halon fire extinguisher is to be discharged in the flight deck area, all flight crew members must wear oxygen masks and use 100% oxygen with emergency selected. CAUTION: For electrical fires, remove the power source as soon as possible. Avoid discharging directly on persons due to possibility of suffocating effects. Do not discharge too close to fire as the discharge stream may scatter the fire. As with any fire, keep away from the fuel source. Avoid breathing vapors, fumes and heated smoke as much as possible. January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.13 Halon Fire Extinguisher Preflight Check: • pressure gage is in the green band • the ring pin is in place through the handle and lever. Halon Fire Extinguisher Operation To use the Halon fire extinguisher: • pull ring pin from lever and handle • hold extinguisher upright with hand under handle and thumb on top of lever • from a distance of 6 to 10 feet, direct the nozzle towards the base of the fire source • squeeze the lever downward with thumb • spray at the base of the flame in quick side-to-side -motion. Note: The extinguisher stream will shoot over 10 foot distance. WARNING: If a halon fire extinguisher is to be discharged in the flight deck area, all flight crew members must wear oxygen masks and use 100% oxygen with emergency selected. CAUTION: For electrical fires, remove the power source as soon as possible. Avoid discharging directly on persons due to possibility of suffocating effects. Do not discharge too close to fire as the discharge stream may scatter the fire. As with any fire, keep away from the fuel source. Avoid breathing vapors, fumes and heated smoke as much as possible. Discharge Nozzle Lever Ring Pin Pressure Gauge Handle January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.14 D6-30151-TBC (pax) Emergency Locator Transmitter (ELT) An ELT is installed forward of Door 5. The ELT activates by high deceleration forces or when the flight deck ELT switch is placed ON by the flight crew. The ELT can be deactivated by placing the ELT switch to RESET. [Typical] Two emergency locator transmitters are installed on the airplane: • one in the door 1L slide/raft • one in the door 4R slide/raft Miscellaneous Emergency Equipment Additional equipment is stowed at strategic locations throughout the airplane. This includes: • crash axe • megaphones • flashlights • first aid kits • smoke goggles • life vests at each crew member station and passenger seat [Option: Overhead door 5 crew rest installed] Emergency equipment located in the door 5 crew rest area includes: • portable oxygen bottles • additional emergency equipment as installed by the interior vendor January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.15 Escape Strap An emergency escape strap is located in the aft end of the overhead stowage bin forward of doors 3L and 3R. The escape strap is used to assist the movement of passengers onto the wing in the event of a water landing. The escape strap can be attached to a fitting on the top of the wing between the engines. Escape Strap Overwing Exit Door 3L (typical) January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.16 D6-30151-TBC (pax) Smoke Barrier The smoke barrier can be used on the ground to prevent smoke migration by covering the stairwell between the main deck and the upper deck. To deploy the smoke barrier: • pull latch release • allows cover to fall free and expose the smoke barrier • insert fingers in barrier loops • pull barrier toward railing Cover Release Latch Smoke Barrier Smoke Barrier Ground use only Ground use only January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 8.10.17 • drape barrier over railing • engage snaps along top of stairwell and railing sides • press flap at bottom of barrier against carpet • ensures good contact between velcro flap and carpet CAUTION: The smoke barrier is for ground use only. Snaps Ground use only January 15, 2004 747-400 Flight Attendant Manual Emergency Equipment - System Description Copyright © The Boeing Company. See title page for details. 8.10.18 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines Chapter 9 Table of Contents Section 0 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.TOC.0.1 9.0 Non-Normal Situation Guidelines-Table of Contents Cabin Fire Fighting & Smoke Removal Overview . . . . . . . . 9.10.1 Fire Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.1 Cabin Fire Fighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.2 Specific Cabin Fire Fighting . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.4 Lavatory Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.4 Closet Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.5 Galley Fire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.6 Door 5 Overhead Crew Rest . . . . . . . . . . . . . . . . . . . . . . . 9.10.6 In-flight Entertainment (IFE) System Smoke or Fire . . . . 9.10.6 Smoke/Fumes Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.8 Smoke Barrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.10.10 Land Evacuation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.1 Passenger Entry Doors and Upper Deck Doors . . . . . . . . 9.20.2 Overwing Emergency Exits . . . . . . . . . . . . . . . . . . . . . . . . 9.20.2 Emergency Evacuation Guidelines . . . . . . . . . . . . . . . . . . . . . 9.20.3 Initiate Evacuation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.3 Escape Slide Usability . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.4 If Exit Is Usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.10 If Exit Is Not Usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.20.12 Flight Attendants Not Assigned To An Exit . . . . . . . . . . 9.20.14 Ditching Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.1 Ditching Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.2 Initiate Ditching Evacuation . . . . . . . . . . . . . . . . . . . . . . . 9.30.2 Board Passengers Into The Passenger Entry Door Slide/Raft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.6 Slide/Raft Portability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.30.8 Slide/Raft Portability Procedures . . . . . . . . . . . . . . . . . . . 9.30.8 January 15, 2004 747-400 Flight Attendant Manual Copyright © The Boeing Company. See title page for details. 9.TOC.0.2 D6-30151-TBC (pax) Non-Normal Situation Guidelines - Table of Contents Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines Chapter 9 Cabin Fire Fighting & Smoke Removal Section 10 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.10.1 9.10 Non-Normal Situation Guidelines-Cabin Fire Fighting & Smoke Removal Option shown: AUTOMATIC/MANUAL, Option: ARM/DISARM, FLIGHT/PARK; Option shown: Overhead door 5 crew rest installed Cabin Fire Fighting & Smoke Removal Overview This section provides guidelines for fire prevention and cabin fire fighting. Fire Prevention The flight attendants practice fire prevention by watching for unsafe passenger actions, and the immediate elimination of potential fire hazards. In particular, attention should be directed to the lavatories. Make frequent checks of the lavatories to assure that no smoke is present and good housekeeping exists. Check trash containers for partly open flapper doors due to overfull or jammed conditions. These containers should also be inspected for discarded objects which could be hazardous, such as cologne bottles or spray cans. Put these objects into the galley trash container. Accumulated waste paper and other flammable trash sometimes exceed the capacity of passenger cabin storage units. Since this affects fire safety, place this trash in the galley trash container or other suitable container. Another area susceptible to fire is the passenger cabin lower sidewall. Flammable items over return air grills have ignited unobserved because the return airflow carried smoke and fumes away from the passengers. Maintain surveillance of floor areas, particularly in the smoking zones, to keep clothing, bags, papers, and so on, from being deposited where they may be a fire hazard. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. 9.10.2 D6-30151-TBC (pax) Cabin Fire Fighting CAUTION: Put on heat resistant protective clothing. For protection from smoke inhalation, put on a smoke hood with oxygen or a portable oxygen bottle with smoke mask attached. Immediately attack the fire with the nearest appropriate type fire extinguisher. Direct the extinguishing agent at the base of the flames at the near edge and bottom of the fire first, and then progress forward and upward. Move the discharge nozzle slowly with a side-to-side sweeping motion. Immediately notify the flight deck. Request help from crew members. Continuous communication provides information essential for making safety-of-flight decisions. Remove electrical power from the affected area. Bring additional fire fighting equipment to the fire scene as necessary: • portable oxygen bottle with smoke mask attached and/or smoke hood with oxygen • crash axe • water fire extinguisher • halon fire extinguisher • flashlight Use the crash axe to obtain access, if necessary. Rapid access to the fire may require the destruction of cabin wall panels. The crash axe may also be required to obtain access of a suspected electrical fire behind a wall. If the fire is not immediately extinguished, remove all portable oxygen cylinders from the vicinity of the fire. Advise the passengers to stay seated or move them as required. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.10.3 If the fire produces excessive smoke and fumes inside the cabin: • request smoke evacuation procedures from the flight deck • continuously observe passengers for signs of panic and take additional action if needed • relocate passengers away from the area of severe smoke and fumes • administer 100% oxygen using portable oxygen bottles to any passengers experiencing respiratory difficulties • instruct passengers to breathe through wet handkerchiefs or other appropriate materials. WARNING: Do not deploy passenger oxygen masks. Note: The oxygen system is for use only during a cabin pressure loss. Most oxygen mask air is cabin air drawn through the mask inhalation valve; smoke in the cabin would be inhaled. WARNING: Do not use passenger oxygen masks as smoke masks. When the fire is extinguished, a water fire extinguisher or other cooling liquid should be used to quench any smoldering embers and prevent re-ignition: • the stream from a water fire extinguisher is relatively narrow and should be carefully directed into each burning portion. A finger or thumb placed on the nozzle creates a wider spray pattern • all burned material should be thoroughly soaked with water and may need to be broken apart to completely extinguish the fire • to conserve the hand held fire extinguisher, water, coffee, carbonated beverages, and so on, can be poured onto the embers. Smoldering material may be soaked in a lavatory/galley sink or in a pot of coffee Inspect adjacent areas to ensure the fire has not spread. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. 9.10.4 D6-30151-TBC (pax) Specific Cabin Fire Fighting Fires in the lavatories, closets, or galleys may present special difficulties. Lavatory Fire Feel the door. If the door is hot: • keep the door closed • use a crash axe to chop a small hole in the upper part of the door just big enough to receive a fire extinguisher nozzle • discharge the fire extinguishing agent, preferably halon, into the hole • discharge the extinguisher completely • if needed, discharge the remaining extinguishers into the same hole to build up and maintain a high concentration of extinguishing agent If the door is cool: • carefully open the door and locate the fire • discharge the hand held fire extinguisher onto the fire • thoroughly douse the affected area with water • if trapped towels or cups are burning in the waste chute or the waste container, discharge the extinguishing agent directly into the chute Supplies stored in dispensers are normally tightly packed and less likely to catch fire than loose paper items; however, these stored items can contribute to an existing fire. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.10.5 Closet Fire Closets with Curtains • locate the source of the fire and apply extinguishing agent • remove the coats and other contents that are not burning to gain access to a fire in a remote area of the closet • check that flames have been extinguished and thoroughly douse the burned materials with water • monitor the closet to ensure the fire remains out Closets with Doors Feel the closet walls and door for hot spots. If the walls or door are hot: • keep the door closed • seal any space at the base of the closet door with blankets or heavy clothing • use a crash axe to chop a small hole in the upper part of the door just big enough to receive a fire extinguisher nozzle • discharge the fire extinguishing agent, preferably halon, into the hole • discharge the fire extinguishing agent, preferably halon • monitor the closet to ensure the fire remains out • if needed, discharge the remaining extinguishers into the same hole to build up and maintain a high concentration of extinguishing agent If the walls and door are cool: • carefully open the door and locate the fire • discharge the hand held fire extinguisher onto the fire • remove coats and other contents that are not burning to gain access to a fire in a remote area of the closet • thoroughly douse the burned materials with water • monitor the closet to ensure the fire remains out January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. 9.10.6 D6-30151-TBC (pax) Galley Fire Galley electrical power should immediately be shut off for malfunctions such as fire, smoke, electrical arcing, and so on. If there is a fire in the galley: • remove electrical power from the galley by placing the galley emergency power OFF switch to the OFF position. • inform the flight deck. • determine type of fire • extinguish the fire using the appropriate hand held fire extinguisher Door 5 Overhead Crew Rest [Option: Overhead door 5 crew rest installed] For overhead door 5 crew rest area fire fighting guidelines, see Chapter 11, Section 20, Crew Rest Non-Normal Situation Guidelines for information on overhead crew rest fire fighting. In-flight Entertainment (IFE) System Smoke or Fire [Option shown: Video Control Center (VCC); Option: Purser Work Station] In the event of smoke or fire caused by any of the in-flight entertainment system (IFE) components, all electrical power should be removed from the IFE system. In the event of smoke or fire caused by any of the in-flight entertainment system (IFE) components, all electrical power should be removed from the IFE system and passenger seats. There is one master IFE power switch and eight individual passenger zone switches. Passenger zone switches are: • IFE Zone A • IFE Zone B • IFE Zone U/D • IFE Zone C • IFE Zone D (LHS) • IFE Zone D (RHS) • IFE Zone E (LHS) • IFE Zone E (RHS) Note: The IFE Master power switch will remove IFE, Airshow, and PC power from all passenger cabin zones while the individual power switches remove IFE, Airshow, and PC power to the respective zone only. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.10.7 Power is removed by moving the IFE ZONE Power switch, located in the Video Control Center (VCC), for the respective passenger zone to the OFF position. This removes all electrical power to that zone: • the in-seat audio/video system equipment • audio entertainment players • video entertainment players • overhead video system and displays/projectors • in-seat video displays/audio in the crew rest areas • integrated telephones • the passenger control units (PCUs) • the passenger seat • seat motor power (as applicable) • personal computer power outlet (as applicable) • in-flight passenger cabin telephones Note: If any IFE Master Power switch is placed in the OFF position, no passenger service functions (reading lights or attendant call) are available. Note: Moving the IFE Master power switch to the OFF position does not cause an EICAS message to be displayed on the flight deck. WARNING: Once power is removed from the IFE system or passenger IFE zone, do not turn the IFE power switch back on for the remainder of the flight. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. 9.10.8 D6-30151-TBC (pax) Smoke/Fumes Removal The smoke/fumes removal procedure requires close coordination with the flight deck. To accomplish the smoke/fumes procedure: • verify flight deck door closed • establish communication with the flight deck • determine the origin of the smoke (in the forward or aft passenger cabin) • at Captain’s direction, open doors: • position door mode selector lever to MANUAL • rotate the door operating handle toward the OPEN position Note: If the smoke/fumes concentration is determined to be in the forward section of the cabin, a door 1 or a door 2 and a door 4 or a door 5 will be opened. Note: If the concentration of smoke/fumes is determined to be in the aft section of the cabin, only one door 2 will be opened. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.10.9 • secure the door operating handle in the 12 o’clock position • ditching straps forward of doors 3 left and right can be used to secure door 2 or 4 without detaching strap from its compartment • attach snap end of strap to door assist handle on AFT door frame, place door operating handle to vertical (12 o’clock position), secure handle with several loops, return strap through assist handle and tie as shown below • pressure on the door maintains tension on the strap so it may be left unattended. Note: If strap is not available, use any satisfactory item in the same manner to secure the doors. When the smoke/fumes are evacuated, and at the Captain’s direction: • remove strap • rotate the door operating handle to the CLOSED position • position door mode selector lever to AUTOMATIC. Note: The forward door must be closed before closing the aft door. Door Assist Handle Strap Door Operating Handle January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. 9.10.10 D6-30151-TBC (pax) Smoke Barrier The smoke barrier can be used on the ground to prevent smoke migration by covering the stairwell between the main deck and the upper deck. To deploy the smoke barrier: • pull latch release • allows cover to fall free and expose the smoke barrier • insert fingers in barrier loops • pull barrier toward railing Cover Release Latch Smoke Barrier Smoke Barrier Ground use only Ground use only January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.10.11 • drape barrier over railing • engage snaps along top of stairwell and railing sides • press flap at bottom of barrier against carpet • ensures good contact between velcro flap and carpet CAUTION: The smoke barrier is for ground use only. Snaps Ground use only January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Cabin Fire Fighting & Smoke Copyright © The Boeing Company. See title page for details. 9.10.12 D6-30151-TBC (pax) Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines Chapter 9 Land Evacuation Section 20 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.1 9.20 Non-Normal Situation Guidelines-Land Evacuation Land Evacuation Overview This section provides flight attendants with recommended guidelines for emergency land evacuation. The flight attendant’s primary responsibility during an evacuation is to direct passenger evacuation at all exits. The goal is to ensure passengers and crew exit the airplane safely in a minimum amount of time. Under abnormal conditions, the airplane might settle in an unusual attitude after landing. The flight crew and flight attendants must be aware of outside conditions which may affect an orderly evacuation. The flight crew will notify the flight attendants of any additional conditions which might impact passenger evacuation. If the exit will not open, or a hazard exists, making the exit unsafe for use, take a position to prevent passengers from exiting. Forcefully inform the passengers that the exit will not be used and why. For example, “DOOR JAMMED” or “NO SLIDE”. Hold passengers in the immediate area until the nearest usable exit can be determined. Once determined, redirect the passengers to that usable exit. Use positive commands in a strong and forceful voice when directing the evacuation, such as: • “EVACUATE” • “RELEASE YOUR SEAT BELTS” • “GET OUT OF YOUR SEATS” • “COME THIS WAY” Note: Redirection means sending passengers past a usable/unusable exit toward a usable exit in order to maintain balanced flow to all usable exits. This will minimize the total evacuation time Flight attendants must monitor the progress of the evacuation and the condition of the slide at their assigned station. Should conditions change such that the safety at an exit is in doubt, discontinue evacuation at that exit and redirect the passengers to alternate doors. Note: It is not possible to cover all conceivable evacuation scenarios with one set of procedures. It is extremely important for flight attendants to assess each emergency situation and exercise their best judgment in how to evacuate the passengers safely in minimum time. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.2 D6-30151-TBC (pax) Passenger Entry Doors and Upper Deck Doors After slide deployment, verify the slide is safe for use. Position yourself in the dedicated assist space forward or aft of the exit. Do not block the exit. Make physical and/or verbal contact as soon as possible with the passengers approaching the exit. The slides are dual lane. During an emergency it is very important to establish dual lane flow to ensure a timely evacuation. Use the command: “FORM TWO LINES”. Strong, loud, positive commands, such as: • “FORM TWO LINES” • “GO” • “JUMP” • “MOVE”. must be used. Overwing Emergency Exits At the overwing exits, verify the “barber pole” is visible. Position yourself in the aft facing assist space. Do not block the exit. Make physical and/or verbal contact as soon as possible with the passengers approaching the exit. Command the first passengers out of the overwing exit to: • “FORM TWO LINES” Continue to command the passengers at the overwing exits to “FORM TWO LINES” until flow has been established. Once flow to the slide is established, continue to use positive commands, such as: • “GO” • “MOVE”. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.3 Emergency Evacuation Guidelines Note: In the following guidelines, “adjacent exit” is defined as the exit forward or aft of the “assigned exit”. “Adjacent exit” is not used to refer to the exit across from the assigned exit. Maintain brace position until the airplane comes to a complete stop. Communicate with the flight deck. If time permits, use the PA to: • brief the passengers (exits, protective positions, and other information, as required) • assign helpers • order the removal of high heels and other restrictive articles

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3 4 3 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.5 All Landing Gear Up Point Description Escape Slide Condition 1 Door 1L & 1R Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable 3 4 2 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.6 D6-30151-TBC (pax) Airplane Tips Tail Down Point Description Escape Slide Condition 1 Door 1L & 1R Not Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable 3 4 2 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.7 Airplane Tips Nose Down Point Description Escape Slide Condition 1 Door 1L & 1R Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable 1 2 3 4 2 5 1 6 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.8 D6-30151-TBC (pax) Airplane Rolls On One Side

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Point Description Escape Slide Condition 1 Door 1L & 1R Usable 2 Upper Deck Door L & R Usable 3 Door 2L & 2R Usable 4 Door 3L & 3R Usable 5 Door 4L & 4R Usable 6 Door 5L & 5R Usable Wing Down Configuration (typical) January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.9 Intentionally Blank January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.10 D6-30151-TBC (pax) If Exit Is Usable • open the exit • pull the manual inflation handle (if required) • command passengers to stand back until the slide/raft or slide is fully deployed • be assertive (forceful) in your commands • Research has proven assertive action by cabin crew can accelerate passenger emergency evacuation rates. (It is extremely important that assertive actions be strongly emphasized in any flight attendant training program.) • assume a protective position in the dedicated assist space • all exits have dedicated assist space(s) forward and/or aft of the exit • Maintain your position in the assist space, keeping the exit path clear to prevent interfering with passenger evacuation. Note: When the assist space is against a vertical surface (such as a partition, lavatory, or galley) keeping your heels and upper back pressed against that surface helps to ensure that you stay clear of the exit path. • command passengers to form two lines and evacuate • dual lane flow of passengers (two passengers side by side) is required for the fastest evacuation. At usable exits, your primary duty is to maintain constant dual lane flow of passengers out that exit • continually assess conditions inside the aircraft and on the slide to ensure passenger flow is maintained • take appropriate action to assist hesitant passengers • do not touch passengers as they exit. If a passenger freezes, have passenger behind buckle balking passenger’s knees or place one hand on shoulder and other hand in small of back and simultaneously push downward and outward. • passengers who sit and delay at the top of the slide rather than jumping will slow the evacuation. Commanding the passenger behind such a “sitter” to push that person out onto the slide can prevent significant delays in an evacuation. • use sharp verbal commands. For hesitant passengers within your reach, push at waist level to move them out through the exit. Do not push at knee or shoulder level January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details.

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D6-30151-TBC (pax) 9.20.11 • if there are no more passengers approaching your exit and the exit across from you (passenger flow has ceased) take appropriate actions to: • attract additional passengers to come toward your exit; use strong, loud, positive commands or, if necessary • move down the aisle toward an adjacent exit, if conditions permit, to gain the attention of an attendant to initiate the redirection of passengers toward your exit • continue to monitor and protect your exit Note: In mixed class airplane interiors, passenger densities in the forward zone of the cabin are lower than the middle and aft zones. Use of redirection to maintain flow at the forward doors becomes even more important in these airplanes Note: On two-aisle airplanes, if only one exit of any exit pair is unusable, use the aisle on the opposite side of the airplane from the usable exit for redirecting passengers to another exit. This will allow minimum disruption of flow at the usable exit. Total evacuation time is minimized when passengers clear all exits (passenger flow at all exits ceases) at the same time. Only by-pass the passengers that will be able to exit the airplane through an adjacent door sooner that the last passenger exits through the door closest to you. • exit the airplane following the last passenger, using the nearest exit. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.12 D6-30151-TBC (pax) If Exit Is Not Usable • block the exit to prevent passenger evacuation, while commanding passengers that the exit is blocked • if your exit is not usable you must perform the duties of managing the cabin evacuation by: • first, establish passenger flow away from the unusable exit, and then • direct passenger flow to the usable exit(s) • assess usability of other exits across from and adjacent to yours • visually determine that passenger flow has been established through a usable exit before redirecting passenger flow • direct passengers to the nearest usable exit by issuing appropriate commands and using arms and hands to point passengers in direction of exit • when, in your best judgment, passenger flow is established away from an unusable exit and toward a usable exit, proceed to an appropriate location to best direct or redirect passengers to balance flow to adjacent usable exits • minimizing evacuation time requires maximizing utilization of all usable exits throughout an evacuation. Evacuation time will be minimized when passenger flow to all usable exits ends at the same time • maintain awareness of evacuation progress in adjacent cabin areas and at other usable exits and direct (or redirect) passengers as necessary to help maintain equal flow to each exit January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.20.13

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• if there are no passengers approaching your exit and a usable exit across from you (passenger flow has ceased), take appropriate actions to: • attract additional passengers to come toward the usable exit near you; use strong, loud, positive command, or if necessary, • move down the aisle toward an adjacent exit, if conditions permit, to gain the attention of an attendant to initiate the redirection of passengers toward the usable exit across from you • continue to monitor and protect your exit • in mixed class airplane interiors, passenger densities in the forward zone of the cabin are lower than the middle and aft zones. Use of exit by-pass to maintain flow at the forward doors becomes even more important in these airplanes • if you see no passengers (passenger flow has ceased) at an adjacent usable exit, and significant numbers of passengers remain in your exit area, redirect passengers toward the usable exit to maintain balanced exit utilization • when using exit redirection, avoid disrupting passenger flow to the usable exit near you. Redirect passengers singly or in small groups to maintain balanced flows Note: On two-aisle airplanes, if only one exit of any exit pair is unusable, use the aisle on the opposite side of the airplane from the usable exit for redirecting passengers to another exit. This will allow minimum disruption of flow at the usable exit. Total evacuation time is minimized when passengers clear all exits (passenger flow at all exits ceases) at the same time. Only by-pass the passengers that will be able to exit the airplane through an adjacent door sooner than the last passenger exits through the door closest to you. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Land Evacuation Copyright © The Boeing Company. See title page for details. 9.20.14 D6-30151-TBC (pax)

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Flight Attendants Not Assigned To An Exit The responsibility of flight attendants not assigned to an exit is to assess conditions and then assist in evacuating the passengers. • in mixed class configurations, the forward exits could be under-utilized due to a lower passenger density in the forward zones • assist in minimizing evacuation time by ensuring there is a continuous passenger flow through all exits • continue to evaluate the situation, redirecting passengers to under-utilized exits which may change as the evacuation progresses January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines Chapter 9 Ditching Section 30 Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.1 9.30 Non-Normal Situation Guidelines-Ditching [Options shown - ARM/DISARM, Option: AUTOMATIC/MANUAL, FLIGHT/PARK; Option shown: Life raft not installed] Ditching Overview This section provides some guidelines for the safe evacuation of passengers and crew in the event of a water landing. It also contains procedures for slide interchangeability. Ditching is an emergency landing on water. Complete knowledge of procedures and equipment is necessary. All loose objects must be secured. The passengers and crew must be safely belted into seats prior to impact. With few exceptions, ditching procedures are similar to those used in land evacuation. Communication with the flight deck is required to ensure that the cabin is prepared in a timely manner. The passenger briefing should be amended to suit the situation. Passengers are instructed to put on life vests and follow inflation instructions. Life vests are stored under each passenger seat and spare vests are located throughout the cabin. Ditching studies for the 747-400 series airplanes indicate that, with an optimum center of gravity and normal gross weight, the airplane should come to rest slightly nose high in the water. The forward doors should be approximately 5 feet (1.5 meters) above the water and the aft doors should be over two feet and one half above the water. Additional studies involving high gross weight ditching situations, such as those encountered during or soon after takeoff, indicate that the aft doors may be very near or below the water level. This condition could cause malfunction or damage to the slide/rafts and allow water to enter the airplane. WARNING: Before opening the door, verify that the actual water level is below the door sill. If the door is unusable, the slide/raft may be re-positioned at another door and manually deployed. WARNING: Door 3 is not to be used as a primary exit during ditching operations. Deployment of both the door 3 ramp/slide and the door 4 slide/raft on the same side of the aircraft will cause interference with the normal operation of the door 4 slide/raft and the door 4 slide/raft may then be unusable. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.2 D6-30151-TBC (pax) Ditching Guidelines Communicate with the flight deck. Brief the passengers on the evacuation/ditching. If time permits, use the PA to: • brief the passengers (exits, protective positions, and other information, as required) • direct passengers to put on life vests • assign helpers • establish evacuation zones • order the removal of high heels and other restrictive articles. Maintain brace position until airplane comes to a complete stop.

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Initiate Ditching Evacuation Passenger Entry Door • move to assigned stations • assess safety of inside and outside conditions • slide/raft automatically deploys and inflates • verify slide/raft is safe for use • shout evacuation and loading commands • direct passengers away from unusable exits. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.3 Overwing Exit WARNING: Door 3 ramp/slides are not usable as life rafts and should not be deployed during a ditching situation. Deployment of both the door 3 ramp/slide and the door 4 slide/raft on the same side of the airplane will cause interference with normal operation of the door 4 slide/raft. The door 4 slide/raft may then be unusable. If door 3 is used during ditching, the door mode selector lever must be in MANUAL to allow the door to be opened without deploying the ramp/slide. • move to assigned stations • assess safety of inside and outside conditions • move the mode select lever to MANUAL WARNING: The Mode Select Lever must be placed in the MANUAL position to prevent the deployment of the overwing slide. • open the door January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.4 D6-30151-TBC (pax) • remove escape strap from stowage bin end cap access in forward part of door Escape strap Overwing Exit Door 3L (typical) January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.5 • attach escape strap to hook on leading edge of wing between engines • direct passengers on to wing using escape strap as necessary • shout evacuation and loading commands to direct passengers to closest slide/raft where space is available. Upper Deck Doors WARNING: Do not open the upper deck doors; the upper deck slides cannot be used as rafts. The upper deck exit doors should not be used during ditching operations. Redirect the passengers down the stairs to the main deck exits. Escape strap attachment point January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.6 D6-30151-TBC (pax) Board Passengers Into The Passenger Entry Door Slide/Raft • direct balanced loading of available rafts • keep weight distribution even; direct passengers to the less used slide/raft side or to alternate sides • instruct the passengers to stay low and sit back against inflated tubes Once all passengers have boarded • check the airplane for additional passengers • evacuate into the slide/raft. Note: If the slide/raft is under inflated or has small leaks, additional inflation or repair should not be attempted until the slide/raft is detached from the airplane. January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. D6-30151-TBC (pax) 9.30.7 Detach The Slide/Raft From The Door Sill Note: Do not detach the slide/raft from the airplane until all the passengers have been boarded • pull the door strap release handle • releases pack board from slide/raft • pull up the fabric flap over the slide/raft detachment handle • pull the slide/raft detachment handle • causes the top of the slide/raft to fall free of airplane • cut the mooring line. Note: The slide/raft remains attached to the airplane by a mooring line (approximately 12 feet (3.7 meters) long). The mooring line can be detached by pulling the mooring line handle or cutting with a knife. The mooring line will break if the airplane sinks. Note: Typical passenger entry door interior, looking out TO RELEASE SLIDE/RAFT RAISE FLAP & PULL HANDLE STEP 2 PULL DOOR STRAP HANDLE STEP 1 January 15, 2004 747-400 Flight Attendant Manual Non-Normal Situation Guidelines - Ditching Copyright © The Boeing Company. See title page for details. 9.30.8 D6-30151-TBC (pax)