Flight Attendant Manual 747/400
Revision Number: 02Revision Date: January 15, 2004
January 15, 2004
Copyright Information
Boeing claims copyright in each page of this document only to the extent that the
page contains copyrightable subject matter. Boeing also claims copyright in this
document as a compilation and/or collective work.
The right to reproduce, distribute, display, and make derivative works from this
document, or any portion thereof, requires a license from Boeing. For more
information, contact The Boeing Company, P.O. Box 3707, Seattle, Washington
98124.
Boeing 707, 717, 727, 737, 747, 757, 767, 777, DC-8, DC-9, DC-10, MD-10,
MD-11, MD-80, MD-90, BBJ, Boeing Business Jet, the Boeing logo symbol, and
the red-white-and-blue Boeing livery are all trademarks owned by The Boeing
Company; and no trademark license (either expressed or implied) is granted in
connection with this document or otherwise.
January 15, 2004
747-400 Flight Attendant Manual
Preface Chapter 0
Table of Contents Section 0
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 0.0.1
0.0 Preface-Table of Contents
Preface.....................................................................................................0
Airplane Description ...............................................................................1
Control Panels.........................................................................................2
Cabin Management System .................................................................2A
Lighting...................................................................................................3
Communication.......................................................................................4
Lavatories................................................................................................5
Galleys ....................................................................................................6
Doors, Slides, and Emergency Exits.......................................................7
Emergency Equipment............................................................................8
Non-Normal Situation Guidelines ..........................................................9
Miscellaneous........................................................................................10
Crew Rest..............................................................................................11
June 1, 2001
747-400 Flight Attendant Manual
Preface -
Table of Contents
Copyright © The Boeing Company. See title page for details.
0.0.2 D6-30151-TBC (pax)
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June 1, 2001
747-400 Flight Attendant Manual
Preface Chapter 0
Model Identification Section 1
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 0.1.1
0.1 Preface-Model Identification
General
The airplanes listed in the table below are covered in this flight attendant manual.
The numbers are used to distinguish data peculiar to one or more, but not all of the
airplanes. Where data applies to all airplanes listed, no reference is made to
individual airplane numbers.
This TBC manual covers typical representative airplanes. This manual is intended
as a general reference for Boeing organizations and customers who do not yet have
a customized manual. The Flight Attendant Manual will be revised as necessary.
Airplane Number Registry Number Serial Number Tabulation Number
OEG VH-OEG 32911 RF003
008 HL7428 28552 RM071
January 15, 2004
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Preface -
Model Identification
Copyright © The Boeing Company. See title page for details.
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January 15, 2004
747-400 Flight Attendant Manual
Preface Chapter 0
Model Identification Section 1
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 0.1.1
0.1 Preface-Model Identification
General
The airplanes listed in the table below are covered in this flight attendant manual.
The numbers are used to distinguish data peculiar to one or more, but not all of the
airplanes. Where data applies to all airplanes listed, no reference is made to
individual airplane numbers.
This TBC manual covers typical representative airplanes. This manual is intended
as a general reference for Boeing organizations and customers who do not yet have
a customized manual. The Flight Attendant Manual will be revised as necessary.
January 15, 2004
747-400 Flight Attendant Manual
Preface -
Model Identification
Copyright © The Boeing Company. See title page for details.
0.1.2 D6-30151-TBC (pax)
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January 15, 2004
747-400 Flight Attendant Manual
Preface Chapter 0
Introduction Section 2
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 0.2.1
0.2 Preface-Introduction
Foreword
The material in this publication provides introductory information about the
Boeing 747-400 airplane and the information is operationally oriented.
It must be understood that the material is general in nature and is not intended, in
any way, to replace official engineering drawings, documents, and handbooks for
the 747-400 airplane. It is suggested that appropriate sections of the Flight Crew
Operations Manual and Airplane Flight Manual be consulted to supplement the
material contained in this publication.
General
This Flight Attendant Manual (FAM) has been prepared by Boeing Commercial
Airplanes, Commercial Aviation Services organization. The purpose of this FAM
is to:
• provide the guidelines and systems information the flight attendant needs
to safely and efficiently operate the 777 airplane during all anticipated
airline operations
• serve as a reference for use during transition training for the 777 airplane
• serve as a review guide for use in recurrent training and proficiency
checks
• establish standardized guidelines and practices to enhance Boeing
operational philosophy and policy
This manual is prepared for the owner/operator named on the title page
specifically for the airplanes listed in the “Model Identification” section. It
contains operational guidelines and information, which apply only to these
airplanes. The manual covers the Boeing delivered configuration of these
airplanes. Changes to the delivered configuration are incorporated when covered
by contractual revision agreements between the owner/operator and The Boeing
Company
This manual is not suitable for use for any airplanes not listed in the “Model
Identification” section. Further, it may not be suitable for airplanes that have been
transferred to other owners/operators.
January 15, 2004
747-400 Flight Attendant Manual
Preface -
Introduction
Copyright © The Boeing Company. See title page for details.
0.2.2 D6-30151-TBC (pax)
Owners/operators are solely responsible for ensuring the operational
documentation they are using is complete and matches the current configuration
of the listed airplanes. This includes the accuracy and validity of all information
furnished by the owner/operator or any other party.
Any questions about the content or use of this manual may be directed to:
Commercial Aviation Services
Boeing Commercial Airplanes
P. O. Box 3707, M/C 20–89
Seattle, Washington 98124–2207 USA
Attention: Senior Manager, Flight Technical Integration & Data
Note: There are no plans for a future revision of this manual.
Warnings, Cautions and Notes
The following levels of written advisories are used throughout this manual:
WARNING: An operating procedure, technique, etc., which may result in
personal injury or loss of life if not carefully followed.
CAUTION: An operating procedure, technique, etc., which may result in
damage to equipment if not carefully followed.
Note: An operating procedure, etc., considered essential to emphasize.
Information contained in notes may also be safety related.
January 15, 2004
747-400 Flight Attendant Manual
Preface -
Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 0.2.3
Page Numbering
The FAM uses a decimal page numbering system. The page number is divided into
three fields; chapter, section, and page. An example of a page number for the
galleys chapter follows: chapter 6, section 10, page 3.
Example Page Number
Page Identification
Each page is identified by a customer document number and a page date. The
customer document number is composed of the general 747 FAM number,
D6-30151–, and is followed by the customer identification. The page date is the
date of publication of the manual or the most recent revision date.
Example Page Identification
Flight Attendant Manual Configuration
Customer airplane configuration determines the data provided in this manual. The
Boeing Company keeps a list of each airplane configuration as it is built and
modified through the Service Bulletin process. The FAM does not reflect
customer originated modifications without special contract provisions.
6.10.3
Page Number Chapter (Galleys)
Section (Systems Description)
D611W302-TBC
Customer Identification
777 Flight Attendant Manual Number
January 15, 2004
747-400 Flight Attendant Manual
Preface -
Introduction
Copyright © The Boeing Company. See title page for details.
0.2.4 D6-30151-TBC (pax)
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747-400 Flight Attendant Manual
Preface Chapter 0
Revision Record Section 4
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 0.4.1
0.4 Preface-Revision Record
Revision Transmittal Letter
To: All holders of The Boeing Company 747 flight attendant Manual, Boeing
Document Number D6-30151-TBC (pax).
Subject: Flight Attendant Manual Revision.
This revision reflects the most current information available to The Boeing
Company 45 days before the subject revision date. The following revision
highlights explain changes in this revision. General information below explains
the use of revision bars to identify new or revised information.
Revision Record
General
The Boeing Company issues flight attendant manual revisions to provide new or
revised procedures and information. Formal revisions also incorporate appropriate
information from previously issued flight attendant manuals.
The revision date is the approximate date the manual is mailed to the customer.
Formal revisions include a Transmittal Letter, a new Revision Record, Revision
Highlights, and a current List of Effective Pages. Use the information on the new
Revision Record and List of Effective Pages to verify the flight attendant manual
content.
Pages containing revised technical material have revision bars associated with the
changed text or illustration. Editorial revisions (for example, spelling corrections)
may have revision bars with no associated highlight.
The record above should be completed by the person incorporating the revision
into the manual.
No. Revision Date Date
Filed
No. Revision Date Date
Filed
00 September 27, 2002 01 August 26, 2003
02 January 15, 2004
January 15, 2004
747-400 Flight Attendant Manual
Preface -
Revision Record
Copyright © The Boeing Company. See title page for details.
0.4.2 D6-30151-TBC (pax)
Filing Instructions
Consult the List of Effective Pages (0.5). Pages identified with an asterisk (*) are
either replacement pages or new (original) issue pages. Remove corresponding
old pages and replace or add new pages. Remove pages that are marked
DELETED; there are no replacement pages for deleted pages.
Revision Highlights
This section (0.4) replaces the existing section 0.4 in your manual.
Be careful when inserting changes not to throw away pages from the manual that
are not replaced. Using the List of Effective Pages (0.5) can help determine the
correct content of the manual.
Throughout the manual, airplane effectivity may be updated to reflect coverage as
listed on the Preface - Model Identification page, or to show service bulletin
airplane effectivity. Highlights are not supplied.
This manual is published from a database; the text and illustrations are marked
with configuration information. Occasionally, because the editors rearrange the
database markers, or mark items with configuration information due to the
addition of new database content, some customers may receive revision bars on
content that appears to be unchanged. Pages may also be republished without
revision bars due to slight changes in the flow of the document.
Chapter 0 - Preface
Section 2 - Introduction
0.2.1 - Title change of manual.
Chapter 1 - Airplane Description
Section 10 - Introduction
Overview
1.10.1 - Chapter revised for cross-model standardization.
Passenger and Attendant Seating
1.10.8 - Added warning concerning turbulent air operations.
January 15, 2004
747-400 Flight Attendant Manual
Preface
List of Effective Pages
Chapter 0
Section 5
* = Revised, Added, or Deleted
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 0.5.1
0.5 Preface-List of Effective Pages
Page Date
FAM
* Title Page January 15, 2004
* Copyright January 15, 2004
0.0.1-2 June 1, 2001
* 0.1.1-2 January 15, 2004
* 0.1.1-2 January 15, 2004
* 0.2.1-4 January 15, 2004
* 0.4.1-2 January 15, 2004
* 0.5.1-2 January 15, 2004
Airplane Description (tab)
* 1.TOC.0.1-2 January 15, 2004
* 1.10.1-2 January 15, 2004
1.10.3 June 1, 2001
* 1.10.4-16 January 15, 2004
Control Panels (tab)
* 2.TOC.0.1-2 January 15, 2004
* 2.10.1-20 January 15, 2004
* 2.20.1-2 January 15, 2004
Cabin Management System (tab)
* 2A.TOC.0.1-2 January 15, 2004
* 2A.10.1-8 January 15, 2004
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* 2A.30.1-6 January 15, 2004
* 2A.40.1-2 January 15, 2004
Lighting (tab)
* 3.TOC.0.1-2 January 15, 2004
3.10.1 June 1, 2001
* 3.10.2-7 January 15, 2004
3.10.8-10 June 1, 2001
* 3.10.11-12 January 15, 2004
* 3.10.13-14 Deleted
Communications (tab)
* 4.TOC.0.1-2 January 15, 2004
4.10.1-2 June 1, 2001
* 4.20.1-6 January 15, 2004
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* 4.40.1-4 January 15, 2004
Lavatories (tab)
* 5.TOC.0.1-2 January 15, 2004
5.10.1 June 1, 2001
* 5.10.2-12 January 15, 2004
* 5.10.13-14 Deleted
5.20.1 June 1, 2001
* 5.20.2-9 January 15, 2004
5.20.10 June 1, 2001
Page Date
January 15, 2004
747-400 Flight Attendant Manual
Preface -
List of Effective Pages
* = Revised, Added, or Deleted
Copyright © The Boeing Company. See title page for details.
0.5.2 D6-30151-TBC (pax)
Galleys (tab)
* 6.TOC.0.1-2 January 15, 2004
* 6.10.1 January 15, 2004
6.10.2-4 June 1, 2001
* 6.10.5-12 January 15, 2004
6.20.1 June 1, 2001
* 6.20.2-6 January 15, 2004
Doors, Slides and Emergency Exits (tab)
* 7.TOC.0.1-2 January 15, 2004
* 7.10.1 January 15, 2004
7.10.2 June 1, 2001
* 7.20.1-18 January 15, 2004
* 7.30.1-14 January 15, 2004
* 7.40.1-12 January 15, 2004
* 7.50.1-6 January 15, 2004
Emergency Equipment (tab)
* 8.TOC.0.1-2 January 15, 2004
* 8.10.1-18 January 15, 2004
Non-Normal Situation Guidelines (tab)
* 9.TOC.0.1-2 January 15, 2004
* 9.10.1-12 January 15, 2004
* 9.20.1-14 January 15, 2004
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Miscellaneous (tab)
* 10.TOC.0.1-2 January 15, 2004
10.10.1-2 June 1, 2001
Page Date
Crew Rest (tab)
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11.10.2 June 1, 2001
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11.20.3-12 June 1, 2001
* 11.30.1-12 January 15, 2004
(blank tab) June 1, 2001
Page Date
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description Chapter 1
Table of Contents Section 0
FCOM Template 12/12/98
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.TOC.0.1
1.0 Airplane Description-Table of Contents
System Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1
Airplane Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.1
Principal Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.2
Airplane Systems General . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.3
Auxiliary Power Unit (APU) . . . . . . . . . . . . . . . . . . . . . . . 1.10.3
Electrical Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.3
Air Conditioning and Pressurization . . . . . . . . . . . . . . . . . 1.10.3
Passenger Cabin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5
Cabin Management System . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5
Cabin Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.5
Galleys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Food Cart Lift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Lavatories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Closets and Partitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.6
Crew Rest Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.7
Emergency Equipment Stowage . . . . . . . . . . . . . . . . . . . . 1.10.7
Passenger Overhead Stowage Bins . . . . . . . . . . . . . . . . . . 1.10.7
Passenger and Attendant Seating . . . . . . . . . . . . . . . . . . . . 1.10.8
Passenger and Attendant Seating Layout . . . . . . . . . . . . . 1.10.9
Passenger Service Units . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.11
Emergency Oxygen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.11
Therapeutic Oxygen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.11
Flight Deck Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.12
Flight Deck Security Door . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.12
Normal Flight Deck Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.10.14
Flight Deck Emergency Access Panel . . . . . . . . . . . . . . . 1.10.14
January 15, 2004
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1.TOC.0.2 D6-30151-TBC (pax)
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Table of Contents
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Airplane Description Chapter 1
Introduction Section 10
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.1
1.10 Airplane Description-Introduction
Overview
This chapter provides a general description of the airplane, principal dimensions,
and passenger cabin.
Airplane Description
Airplane model: 747-400 passenger
Engines: General Electric CF6-80C2, rated at 62,100
pounds of thrust each
Maximum takeoff weight (typical): 870,000 pounds (394,621 kilograms)
Crew: Captain
First Officer
Observers (up to 2)
Passenger: Flight Attendants:
Upper Deck (up to 3)
Main Deck (up to 18)
Passenger seating capacity : 377 total:
12 First Class - Main Deck
32 Business Class - Upper Deck
24 Business Class - Main Deck
309 Economy Class - Main Deck
Fuel capacity: 53,864 gallons (203,897 liters)
Maximum operating altitude: 45,100 feet
Maximum operating speed: 500 knots (0.83 Mach)
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
1.10.2 D6-30151-TBC (pax)
Principal Dimensions
Passenger
Range: 8,200 nautical miles
9,438 statue miles
15,186 kilometers
72' 9"
114' 5.5"
231' 10"
225' 2"
12' 7"
36' 1"
213' 0"
89' 5.5"
32' 5.5"
25' 0"
62' 6.5"
22.2m
34.9m
70.7m
68.5m
13.8m
11.0m
64.9m
27.26m
9.89m
7.6m
19.06m
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.3
Airplane Systems General
Auxiliary Power Unit (APU)
An APU is mounted in the tail of the airplane. The APU is a gas turbine engine
capable of operating both in the air and on the ground. On the ground, the APU
provides the electrical power and pneumatic air necessary to operate the airplane
systems if external ground services are not available. In flight, the APU is capable
of serving as a back-up for the engine pneumatic air system at or below 15,000
feet.
Electrical Power
The electrical power system supplies 115 volt, 400 cycle AC and 28 volt DC
electrical power to the airplane. On the ground, power can also be provided by the
APU or by external power carts. If the electrical system loses one or more
generators, electrical power to one or more galleys is removed automatically.
Air Conditioning and Pressurization
Normally, the pneumatic air for air conditioning and pressurization is supplied by
the engines. The APU can also be used to supply bleed air. Temperature is
controlled separately for the flight deck and for the passenger cabin. Cabin
temperature is controlled automatically to maintain between 65 and 85 degrees F
(18 to 29 degrees C) as selected by the flight crew. Temperature is controlled
separately for the flight deck and for the passenger cabin. Flight attendants can
control cabin temperatures manually for the upper deck and the five main deck
passenger zones.
Gasper air distribution outlets are provided for the main deck and upper deck
passenger cabin.
The cabin pressure is controlled automatically to provide a programmed cabin
altitude.
June 1, 2001
747-400 Flight Attendant Manual
Airplane Description -
Introduction
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1.10.4 D6-30151-TBC (pax)
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747-400 Flight Attendant Manual
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Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.5
Passenger Cabin
Cabin Management System
The Advanced Cabin Entertainment/Service System (ACESS) is designed to
control and monitor many cabin and passenger functions. Control panels for the
ACESS are located at designated attendant stations. ACESS includes: the
passenger services system, cabin lighting system, cabin interphone system,
passenger address system, passenger entertainment system, and the cabin
configuration system.
The cabin configuration system consists of pre-programmed software with
computer logic to automatically control system functions. It also defines and
identifies passenger areas. See Chapter 2A, Cabin Management.
The passenger services system includes the reading lights, call lights, passenger
information signs, and chime functions. See Chapter 2A, Cabin Management,
Chapter 3, Lighting, and Chapter 4, Communications, for detailed information.
The cabin lighting system includes ceiling lights, sidewall wash lights, and night
lights. See Chapter 3, Lighting.
The cabin interphone system includes calls from the flight deck-to-attendants,
attendant-to-attendant and the passenger address announcements. See Chapter 4,
Communications.
The passenger address system includes flight deck announcements, flight
attendant announcements, pre-recorded announcements, entertainment and
boarding music, and audio for the video system. See Chapter 2A, Cabin
Management, and Chapter 4, Communications.
The passenger entertainment system includes the video system, passenger address
configuration, and entertainment audio. See Chapter 2A, Cabin Management.
Cabin Doors
The main passenger cabin is served by four entry doors, numbered 1L, 2L, 4L and
5L, located on the left side of the airplane. Service doors, numbered 1R, 2R, 4R
and 5R, are located on the right side of the airplane. Doors 3L and 3R are overwing
exits and are only used during an emergency. There are two upper deck doors
which serve as emergency exits from the upper deck.
See Chapter 7, Doors, Slides and Emergency Exits, for detailed information.
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
1.10.6 D6-30151-TBC (pax)
Galleys
The galleys have provisions for storing and preparing food and beverages.
Removable containers, which insert and latch into the galley walls, are used for
replenishment of supplies, food, beverages, and waste storage. The galleys are
equipped with electrical power and water services.
See Chapter 6, Galleys, for detailed information.
Food Cart Lift
An electrically powered food cart lift is installed for food service between the
main and upper decks. The lift is located at the aft end of the upper deck passenger
compartment and is capable of lifting a 250 pound (114 kilogram) food cart.
Control panels are provided on both the main and upper decks adjacent to the lift.
See Chapter 6, Galleys, for detailed information.
Lavatories
The airplane is equipped with lavatories on the main deck and upper deck. Each
lavatory contains a toilet, wash basin, mirror, and all the necessary vanity items
and disposal units. Some of the lavatories have baby care stations and handicap
provisions. The lavatories contain two oxygen masks which deploy automatically
during cabin depressurization. Ventilation is provided for each lavatory and air
exhausts through overboard vents.
See Chapter 5, Lavatories, for detailed information.
Closets and Partitions
There is large coat closet is located in the forward (nose) section of the airplane.
and a closet located on the upper deck. A closet is also located near doors 5L and
5R. Closets vary in size and can include coat rods or stowage shelves.
Partitions, lavatories, and galleys are used to separate class seating. Some
partitions have literature pockets and bassinet fittings installed.
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.7
Crew Rest Area
A cabin crew rest compartment is installed at Door 5 above the life raft support
beam and the aft lavatories. Access is through a stairwell. The crew rest area can
accommodate up to eight crew members. Oxygen, lighting, air conditioning, and
emergency equipment are available. The door 5 overhead crew rest area is not
certified for use during takeoff and landing.
See Chapter 11, Crew Rest, for detailed information on the door 5 overhead crew
rest compartment.
A flight crew rest area is located on the forward left side of the upper deck and is
accessible only from the flight deck. The crew rest area has two bunks and a wall
mounted seat (for in-flight use only). Oxygen, lighting, air conditioning,
interphone handset, and emergency equipment are available. The flight crew rest
area is not certified for use during taxi, takeoff, or landing.
Emergency Equipment Stowage
Emergency equipment such as megaphones may be stored in the overhead bins.
Additional stowage compartments for emergency equipment and other
crew-related equipment are at or near the attendant stations. These stowage
compartments may be floor or ceiling mounted units.
See Chapter 8, Emergency Equipment, for locations and detailed information.
Passenger Overhead Stowage Bins
Overhead stowage bins running the length of the cabin over both the side and the
center seats accommodate hats, coats, blankets, pillows, and most carry-on
baggage. Emergency equipment may also be stored in the bins.
Each bin has a placard stating its maximum weight capacity.
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
1.10.8 D6-30151-TBC (pax)
Passenger and Attendant Seating
Passenger Seating
Accommodations are provided for each passenger class. A passenger control unit
(PCU) is provided in each seat arm rest. Passengers use the PCU to make
entertainment selections, turn the reading light on or off, or call for passenger
service.
Flight Attendant Stations
Flight attendant stations are located at each door and include an attendant switch
panel, service unit, attendant work lights, handset, and seats.
Designated emergency equipment and a service unit containing oxygen masks are
located at each flight attendant station. For details, refer to Chapter 8, Emergency
Equipment.
Flight Attendant Seating
The flight attendant seats automatically return to the stowed position when
unoccupied. A combination seat belt/shoulder harness and a padded head rest are
installed in the seat. The harness functions as an inertia restraint device and
retracts into a stowed position when not in use. The buckle has a release plate that
must be moved through 90 degrees for release to occur.
WARNING: Under turbulent air conditions or conditions where rapid
airplane movement is expected, failure to firmly connect and
properly adjust the flight attendant seat belt and shoulder
harness (where available) may result in personal injury.
Note: Flight attendants should use caution when standing or moving about the
cabin during airplane taxi operations due to possible large or sudden
airplane movements.
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.9
Passenger and Attendant Seating Layout
Upper Deck
A=Attendant Seat (3)
• = Handset (2)
AA•
•
A
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747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
1.10.10 D6-30151-TBC (pax)
Main Deck
** **
AA• AA•
AA• AA•
AA• AA•
•
AA• AA•
A• A•
A=Attendant Seat (18)
• = Handset (11)
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747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.11
Passenger Service Units
The passenger service units are located immediately below the overhead stowage
bins. Each unit has reading lights, controlled by a switch in the passenger seat arm
rest, an attendant call light, and a seat locator sign.
Emergency Oxygen
Passenger oxygen masks are located in overhead modular compartments for both
the outboard and center seating sections. One mask is supplied for each passenger
seat and two for each lavatory. An extra mask is located in both the center and
outboard passenger seat units.
The system activates automatically if cabin altitude exceeds approximately
14,000 feet. If a group of masks fails to drop, the mask compartment can be
released manually.
Masks automatically drop from stowage and a continuous flow of oxygen is
initiated when a mask is pulled. Pulling on one mask causes oxygen flow to all
masks in that unit.
The system can be manually activated by the flight crew at any altitude by pushing
the passenger oxygen switch on the flight deck.
Two oxygen masks are located in a compartment above each flight attendant
station.
See Chapter 8, Emergency Equipment System Description, for detailed
information.
Therapeutic Oxygen
The therapeutic oxygen system is an integral part of the passenger oxygen system.
The therapeutic oxygen outlets are capable of providing oxygen to therapeutic
masks without actuating all passenger masks.
The therapeutic oxygen system can be activated at any altitude during normal
flight by placing the Therapeutic Oxygen switch to the ON position. Prior to
activation, at least one therapeutic oxygen mask must be plugged into an outlet.
Therapeutic oxygen also activates automatically whenever the passenger oxygen
system automatically activates.
Passengers receive therapeutic oxygen through therapeutic masks plugged into the
outlet on the PSUs. No oxygen flows from therapeutic oxygen outlets when masks
are not plugged in. Oxygen flow can be reset by selecting the Therapeutic Oxygen
switch to RESET position after all therapeutic masks are unplugged from the
system.
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
1.10.12 D6-30151-TBC (pax)
Flight Deck Door
The flight deck door opens into the flight deck. When the door is closed, a viewing
lens in the door allows observation of the passenger cabin.
An electric lock latch mechanism, controlled by the flight deck door switch,
allows the flight deck door to be locked. The door can be opened any time from
the flight deck side. When the door is locked, a key is required to open the door
from the passenger cabin side. The door unlocks with the loss of electric power.
A break–away panel in the base of the door allows the door to open if the bottom
of the door is jammed. A door latch mechanism allows the locked door to be
forced open without permanent damage to the lock. Application of sufficient force
opens the locked door in either direction. An angled door jam forces the door open
into the flight deck in case of surrounding bulkhead deformation.
CAUTION: Forcing the door open into the passenger cabin causes
permanent damage. Flight Deck Security Door
A lockable flight deck security door is installed to resist forcible entry by
unauthorized personnel. In addition, the door meets the requirements for
resistance to ballistic penetration and intruder entrance.
The door opens into the flight deck. A viewing lens in the door allows observation
of the passenger cabin. The door can be manually opened from the flight deck by
turning the door handle.
Entry to the flight deck is monitored by the flight crew. In the case of flight crew
incapacitation, flight deck access may be gained through the use of the emergency
access panel located on the right-side wall.
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.13
1 Flight Deck Emergency Access Panel
2 Deadbolt Key Lock
Note: The door incorporates a deadbolt with a key lock. Locking the deadbolt on
the flight deck side prevents the key from unlocking the door on the
passenger cabin side.
3 Door Handle
FWD
1 2
5
3 4
ENT
1
2
3
Typical
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
1.10.14 D6-30151-TBC (pax)
Normal Flight Deck Access
Access to the flight deck is by permission of the flight crew.
Doorbell Mode
If the doorbell mode is activated, an entry request to the flight deck is made by
pressing "1" and then "ENT" on the emergency access panel on the right side of
the door. A chime will sound on the flight deck and the flight crew may, at their
discretion, authorize flight deck access.
Flight Deck Emergency Access Panel
A flight deck emergency access panel is located on the passenger side door post.
The emergency access panel includes a six button keypad for entering the numeric
access code along with red, amber, and green lights. The red light illuminates to
indicate the door is locked. When the correct emergency access code is entered,
the amber light illuminates. The green light illuminates to indicate the door is
unlocked.
The emergency access code is used to gain access to the flight deck in case of
emergency or flight crew incapacitation.
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 1.10.15
1 Keypad
Push - enters 3 to 8 digit numeric access code. Entry of correct emergency access
code sounds flight deck chime.
2 Access Lights
Red (illuminated) - door locked.
Amber (illuminated) - correct emergency access code entered.
Green (illuminated) - door unlocked.
1 2
5
3 4
ENT
1
2
January 15, 2004
747-400 Flight Attendant Manual
Airplane Description -
Introduction
Copyright © The Boeing Company. See title page for details.
1.10.16 D6-30151-TBC (pax)
Normal Operation
If emergency access to the flight deck is required, entry of the correct code causes:
• a flight deck chime to sound
• initiates the auto-unlock sequence
Note: The illumination of the amber light on the access panel indicates that
the correct emergency access code has been entered and the door is
programmed to automatically unlock after a time delay.
Note: If the flight crew decides to deny entry, the door remains locked and
prevents further keypad entry for several minutes.
Note: If the correct emergency access code is entered and the flight crew
takes no action, the door unlocks for a short time after the expiration of
a time delay.
• the green indicator light on the emergency access panel illuminates when
the door is unlocked
January 15, 2004
747-400 Flight Attendant Manual
Control Panels Chapter 2
Table of Contents Section 0
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.TOC.0.1
2.0 Control Panels-Table of Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.1
Attendant Switch Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.1
Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.2
Door 1L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.2
Door 1R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.3
Door 2L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.4
Door 2R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.6
Door 3L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.8
Door 3R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.9
Door 4L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.10
Door 4R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.11
Door 5L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.12
Door 5R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.13
Upper Deck Galley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.14
Upper Deck Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.15
Cart Lift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.10.16
Passenger Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.20.1
January 15, 2004
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2.TOC.0.2 D6-30151-TBC (pax)
Control Panels -
Table of Contents
Intentionally
Blank
January 15, 2004
747-400 Flight Attendant Manual
Control Panels Chapter 2
Attendant Switch Panels Section 10
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.1
2.10 Control Panels-Attendant Switch Panels
[Options shown: Emergency evacuation system, pre-recorded announcement
system and boarding music system installed]
Overview
This chapter provides a general description of the various control panels located
throughout the passenger cabin.
The circled number adjacent to the panel refers to the chapter where a description
and specific information may be found.
Attendant Switch Panels
An attendant switch panel (ASP) is installed at each attendant station. The ASP
may be used to:
• initiate passenger evacuation
• silence the evacuation horn
• turn on emergency lights
• test emergency lights
• turn on or off work lights.
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.2 D6-30151-TBC (pax)
Control Panels
Door 1L
SHUTOFF
HORN
EVACUATE
COMMAND
8
4 3
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747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.3
Door 1R
HORN
EVACUATE
SHUTOFF
COMMAND
8
4 3
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747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.4 D6-30151-TBC (pax)
Door 2L
SHUTOFF
HORN
EVACUATE
COMMAND
4
8
3 2A
January 15, 2004
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Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.5
[Typical; Option: Pre-recorded announcemnt machine and boarding music
installed]
1
4
3 2
1
CH VOL
OFF
2
RSV
NEXT
CONT
CANCL
START
PWR
READY
RSV
ON ANNCMT
ANNOUNCEMENT
BGM
2 3
4 5 6
7 8 9
0
1
2A
2A
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.6 D6-30151-TBC (pax)
Door 2R
SHUTOFF
EVACUATE
HORN
COMMAND
2A
8
4 3
2A
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.7
2A
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.8 D6-30151-TBC (pax)
Door 3L
HORN
EVACUATE
SHUTOFF
COMMAND
8
3 4
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.9
Door 3R
HORN
EVACUATE
SHUTOFF
COMMAND
8
3 4
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.10 D6-30151-TBC (pax)
Door 4L
HORN
EVACUATE
SHUTOFF
COMMAND
8
2A
4 3
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.11
Door 4R
HORN
SHUTOFF
EVACUATE
COMMAND
8
3
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.12 D6-30151-TBC (pax)
Door 5L
HORN
EVACUATE
SHUTOFF
COMMAND
3
8
4
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.13
Door 5R
HORN
EVACUATE
SHUTOFF
COMMAND
3
8
4
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.14 D6-30151-TBC (pax)
Upper Deck Galley
2A
4
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.15
Upper Deck Doors
HORN
SHUTOFF
EVACUATE
8
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.16 D6-30151-TBC (pax)
Cart Lift
Main Deck
CART LIFT
READY
DOWN
READY
UP
OVERRIDE
RESET
POWER OFF
TRANSIT
IN
M/D DOOR
U/D DOOR
NORMAL OPERATION
UNSAFE/OPEN
EMERGENCY STOP
6
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Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.17
CART LIFT
EMERGENCY
STOP
READY
DOWN
READY
UP
OVERRIDE
RESET
POWER OFF
TRANSIT
IN
UNSAFE
U/DOOR
NORMAL OPERATION
6
January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.18 D6-30151-TBC (pax)
Upper Deck
NORMAL
OPERATION
U/DOOR
UNSAFE
RESET
STOP
EMERGENCY
NORMAL
OPERATION
IN
TRANSIT
OVERRIDE
UP
READY
DOWN
READY
C
A
R
T
L
I
F
T
UNSAFE/OPEN
EMERGENCY STOP
POWER OFF
RESET
M/D DOOR
U/D DOOR
6
NORMAL
OPERATION
U/DOOR
UNSAFE
RESET
POWER OFF
RESET
IN
TRANSIT
OVERRIDE
UP
READY
DOWN
READY
STOP
EMERGENCY
C
A
R
T
L
I
F
T
6 January 15, 2004
747-400 Flight Attendant Manual
Control Panels -
Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.10.19
Upper Deck Power Control
DISCONNECT
UPPER DECK CART LIFT
POWER SWITCH
RELEASE
CONNECT
MOTOR
1
MOTOR
2
HEAT
PUSH TO RESET
NORMAL OVERRIDE
OVER OVER
HEAT
DISCONNECT
UPPER DECK CART LIFT
POWER SWITCH
RELEASE
CONNECT
MOTOR
1
MOTOR
2
PUSH TO RESET
NORMAL OVERRIDE
HEAT
OVER OVER
HEAT
6
January 15, 2004
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Attendant Switch Panels
Copyright © The Boeing Company. See title page for details.
2.10.20 D6-30151-TBC (pax)
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Blank
January 15, 2004
747-400 Flight Attendant Manual
Control Panels Chapter 2
Inflight Entertainment System Section 20
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2.20.1
2.20 Control Panels-Inflight Entertainment System
Passenger Control Unit
There is a passenger control unit (PCU) located in the arm rest of each passenger
seat. Passengers may use the PCU to make passenger entertainment selections,
turn the reading light on or off, or call for passenger service.
VOLUME
4
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Inflight Entertainment System
Copyright © The Boeing Company. See title page for details.
2.20.2 D6-30151-TBC (pax)
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January 15, 2004
747-400 Flight Attendant Manual
Cabin Management System Chapter 2A
Table of Contents Section 0
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.TOC.0.1
2A.0 Cabin Management System-Table of Contents
Cabin Services Module Overview . . . . . . . . . . . . . . . . . . . . 2A.10.1
Cabin Services Module (CSM) . . . . . . . . . . . . . . . . . . . . 2A.10.2
Cabin Services Module Operations . . . . . . . . . . . . . . . . . . . 2A.10.4
Cabin Lighting Control . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.4
Reading Lights Control . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.4
Attendant Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.5
Passenger Entertainment System . . . . . . . . . . . . . . . . . . . . . 2A.10.6
Audio Entertainment System Operation . . . . . . . . . . . . . 2A.10.8
Passenger Service System . . . . . . . . . . . . . . . . . . . . . . . . 2A.10.8
Cabin Configuration Module Overview . . . . . . . . . . . . . . . . 2A.15.1
Cabin Configuration Module (CCTM) . . . . . . . . . . . . . . 2A.15.2
Cabin Configuration/Test Module Operations . . . . . . . . . . . 2A.15.8
Set the CCTM for Flight . . . . . . . . . . . . . . . . . . . . . . . . . 2A.15.8
Set Passenger Address Volume . . . . . . . . . . . . . . . . . . . . 2A.15.8
Change/Set No Smoking Areas . . . . . . . . . . . . . . . . . . . . 2A.15.9
Temperature Control Overview . . . . . . . . . . . . . . . . . . . . . . 2A.20.1
Cabin Temperature Control System . . . . . . . . . . . . . . . . 2A.20.1
Cabin Temperature Control Module . . . . . . . . . . . . . . . . 2A.20.2
System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.20.4
Increase Target Temperature . . . . . . . . . . . . . . . . . . . . . . 2A.20.4
Decrease Target Temperature . . . . . . . . . . . . . . . . . . . . . 2A.20.4
Reset Target Temperature . . . . . . . . . . . . . . . . . . . . . . . . 2A.20.4
Door 5 Overhead Crew Rest Area Temperature
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.20.4
Lavatory Operation/Waste Quantity Overview . . . . . . . . . . 2A.25.1
Lavatory Operation/Waste Tank Module . . . . . . . . . . . . . 2A.25.2
Lavatory Operation/Waste Tank Operation . . . . . . . . . . . 2A.25.3
Potable Water Module Overview . . . . . . . . . . . . . . . . . . . . . 2A.26.1
Potable Water Module . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.26.1
Pre-recorded Announcement and Boarding Music
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.30.1
Pre-recorded Announcement System . . . . . . . . . . . . . . . 2A.30.2
January 15, 2004
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2A.TOC.0.2 D6-30151-TBC (pax)
Cabin Management System -
Table of Contents
Pre-recorded Announcement System Operation . . . . . . 2A.30.4
Boarding Music System . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A.30.5
Boarding Music System Operation . . . . . . . . . . . . . . . . 2A.30.6
Cabin Management Non-normal Operations . . . . . . . . . . . 2A.40.1
Cabin Configuration/Test Module . . . . . . . . . . . . . . . . . 2A.40.1
January 15, 2004
747-400 Flight Attendant Manual
Cabin Management Chapter 2A
Cabin Services Module Section 10
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.10.1
2A.10 Cabin Management-Cabin Services Module
Cabin Services Module Overview
Flight attendants use the Cabin Services Module (CSM) to control cabin lighting,
passenger reading lights, area attendant call reset (passenger-to-attendant and
lavatory-to-attendant reset), entertainment audio power and seat unit/reading light
power. The passenger cabin is divided into seating areas.
CSMs are located at designated attendant stations at door 2L and the upper deck
galley.
January 15, 2004
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Cabin Management -
Cabin Services Module
Copyright © The Boeing Company. See title page for details.
2A.10.2 D6-30151-TBC (pax)
Cabin Services Module (CSM)
1 Area Description
Displays the selected area (Door 2L only):
• FIRST CLASS
• ECONOMY CLASS
• ALL AREAS.
Note: Display blanks after a period of inactivity.
1
2
3
4
5
7
6
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747-400 Flight Attendant Manual
Cabin Management -
Cabin Services Module
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.10.3
2 CABIN LIGHTING Switches
Touch sensitive.
Push -
• configures lighting for selected passenger area
• select light intensity for selected area by pushing NIGHT, LOW,
MEDIUM, or HIGH switch.
3 READING LIGHTS Switches
Touch sensitive.
ON - illuminates all passenger service unit (PSU) reading lights in the selected
area.
NORMAL - allows passengers to control the PSU reading lights in the selected
area.
OFF - removes all electrical power from the reading lights in the selected area.
4 ATTENDANT CALL RESET Switch
Touch sensitive.
Push - extinguishes all passenger and lavatory call lights in the selected passenger
area.
5 AREA SELECT Switch
Push - pages through passenger areas controlled by panel.
Note: If only one area is controlled by the CSM, pushing the AREA SELECT
switch will not change the display. If the CSM controls more than one area,
pushing the AREA SELECT switch will scroll through all areas controlled
by that CSM, starting with ALL AREAS and then displaying the
individually controlled areas.
6 Status Light (typical)
Illuminated (white) - touch sensitive switch has been activated.
7 ATTENDANT CALL Light
Illuminated (white).
• active passenger call in displayed area
• extinguishes when call is no longer active/reset.
January 15, 2004
747-400 Flight Attendant Manual
Cabin Management -
Cabin Services Module
Copyright © The Boeing Company. See title page for details.
2A.10.4 D6-30151-TBC (pax)
Cabin Services Module Operations
Cabin Lighting Control
The ceiling, sidewall wash, and night lights are controlled by CSMs located
through out the main deck cabin and the upper deck galley. Lighting can be
selected for each separate area to conform with the desired activity.
Each seating area can have a different lighting intensity or they can all have the
same intensity level. To determine the cabin lighting intensity for each seating
area, push the AREA SELECT switch and observe the cabin lighting switches for
the illuminated light in the upper left-hand corner.
Set Cabin Lighting
To set the cabin lighting for a specific area:
• push the AREA SELECT switch to select the area to be controlled
• push the desired cabin lighting intensity level (NIGHT, LOW, MEDIUM,
HIGH)
• verify that the selected light intensity switch status light illuminates.
Reading Lights Control
Passenger seat reading lights are normally controlled at the passenger seat;
however, switches on the CSM can also be used to control the reading lights.
The status of the reading lights is indicated by the status light in the upper
left-hand corner of the switch. If the status light is illuminated on either the ON or
OFF switches, the passengers do not have control of the passenger service unit
reading lights in the area selected.
Set Reading Lights
To set the passenger reading lights:
• push the AREA SELECT switch to select the area to be controlled
• push -
• ON to turn on all reading lights in the selected area
• NORMAL to enable passenger control of the reading lights
• OFF to turn off all reading lights in the selected area.
• verify the selected reading light switch status light illuminates.
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Attendant Calls
Passenger-to-attendant and lavatory-to-attendant service calls for the selected
seating area are indicated on the CSM by the illumination of the attendant call
light. Attendant service calls may be cancelled from the CSM.
View Attendant Call Area
To view attendant calls for a specific area, push the CSM AREA SELECT switch
until the desired area is displayed. The AREA SELECT switch is used to scroll
through the seating areas to determine which area made the call. The attendant
call light will illuminate when a seating area with an active call is displayed in
CSM area description.
Attendant Call Cancel/Reset
To cancel or reset the attendant calls for a specific area:
• push the AREA SELECT switch to scroll the seating areas
• area making the call will cause the attendant call light to illuminate
• push the ATTENDANT CALL RESET switch.
Note: Pushing the ATTENDANT CALL RESET switch will cancel all
passenger-to-attendant and lavatory-to-attendant calls for the area
displayed in the area description. It will also extinguish the seat row call
lights and lavatory call lights in the selected seating area.
Note: If the ALL AREAS selection is made, then all seat row call lights and
lavatory lights will be reset for all areas controlled by that CSM.
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2A.10.6 D6-30151-TBC (pax)
Passenger Entertainment System
Passenger entertainment system controls include the control of the audio
entertainment system and the passenger service system through out the airplane.
The audio entertainment switches on the CSM control the playing of the audio
system and allow the selection of audio programs at the passenger service unit
(PSU).
The passenger service system switches on the CSM control the electrical power
for the operation of the PA speakers, passenger reading lights, and the PSU row
call light.
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D6-30151-TBC (pax) 2A.10.7
1 AUDIO ENTERTAINMENT Switches
Touch sensitive.
ON - allows the playing of the audio system.
OFF - removes power from the audio system.
2 PASSENGER SERVICE SYSTEM Switches
Touch sensitive.
ON - applies electrical power to all overhead electrical units.
OFF - removes electrical power from all overhead electrical units (inhibited in
flight). 3 Status Light (typical)
Illuminated - touch sensitive switch has been activated.
1
2
3
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Audio Entertainment System Operation
Start Passenger Entertainment Audio
To turn the inflight audio on, push:
• the Audio Entertainment ON switch
• verify that the status light in the upper left-hand corner of the ON
switch illuminates.
Stop Passenger Entertainment Audio
To turn the inflight audio off, push:
• the Audio Entertainment OFF switch
• verify that the status light in the upper left-hand corner of the switch
illuminates.
Passenger Service System
The passenger service units (PSUs) are powered before flight by pushing the
passenger services system ON switch and observing that the ON light illuminates.
The passenger service system switches are maintenance switches that control
electrical power to the passenger reading lights, PA speakers, and PSU Row Call
Light. During preflight, verify that the passenger services system ON light is
illuminated.
The OFF Switch is inhibited when the airplane is in flight. If OFF is indicated,
the passengers will have no reading lights or PA speakers at their seats. When
pushing the ON switch, note that the ON switch light illuminates in the upper
left-hand corner and the OFF switch light is extinguished.
PSU Power Preflight
Prior to flight, verify that the passenger services system is ON and the status light
is illuminated. This ensures normal system operation.
The OFF switch is inhibited when the airplane is in flight.
Note: If the passenger services system OFF switch is selected and the status light
is illuminated, the passenger reading lights and PA system speakers will
not operate.
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Cabin Management Chapter 2A
Cabin Configuration/Test Module Section 15
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.15.1
2A.15 Cabin Management-Cabin Configuration/Test Module
Cabin Configuration Module Overview
The Cabin Configuration/Test Module (CCTM) is the flight attendant's interface
to the Advanced Cabin Entertainment/Service System (ACESS). It contains a
four line display and switches to perform a variety of tasks. All operations
associated with configuration database download, system self-tests, passenger
address speaker volume control, and alternate system switching are initiated from
the CCTM.
The CCTM is located at the door 2R attendant station.
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Cabin Configuration Module (CCTM)
1 CABIN CONFIGURATION Display
Displays:
• up to four lines of text:
• top line identifies menu mode
• bottom three lines display the configuration of the mode selected.
• a caret (>) symbol indicates programmable parameters
• an up arrow indicates that the up arrow switch is functional
• an down arrow indicates that the down arrow switch is functional.
1
4
5
2
3
6
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2 Down Arrow Switch
Touch sensitive.
Push -
• scrolls the lines of the display up one line each time the arrow switch is
pushed
• decreases the programmable values when a function select switch is
active.
3 Up Arrow Switch
Touch sensitive.
Push -
• scrolls the lines of the display down one line each time the arrow switch is
pushed
• increases the programmable values when a function select switch is
active.
4 ENTER Switch
Touch sensitive.
Push -
• when a “>” is displayed to the left of an area description, changes the
display to an expanded description of the area
Note: After selecting ENTER, a“>” displayed to the left of a discription indicates
that line is changeable.
• enters programmable row number or passenger address volume values
displayed into system memory
• moves the “>” to the next changeable line.
5 CLEAR Switch
Touch sensitive.
Push -
• resets the passenger address volume to “0” in the selected speaker zone
when the passenger address function is active
• resets the row number to the minimum when the no smoking function is
selected.
6 Status Light (typical)
Illuminated (white) - touch sensitive switch has been activated.
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1 PROGRAM Switch
Maintenance use only.
2 TEST Switch
Maintenance use only.
4
5
2
3
1
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3 No Smoking Switch
Touch sensitive.
Push - displays the seat area description in the display to preview or change the
smoking areas.
Note: The seat area rows are preset to match the cabin configuration. 4 NORMAL Switch
Touch sensitive.
Push - displays the cabin configuration in the display.
5 Passenger Address Volume Switch
Touch sensitive.
Push - displays the speaker zone description for passenger address volume
preview or volume change.
Note: The maximum value is 15. The minimum value is 0.
Area Description:
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2A.15.6 D6-30151-TBC (pax)
1 TEST MODE Switch
Maintenance use only.
5
4 3
1
2
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2 PASSENGER ADDRESS Switch
Illuminated - confirms switch selection.
Push - shifts control of the passenger address system to the alternate controller if
a failure occurs with the primary controller.
3 CABIN INTERPHONE Switch
Illuminated - confirms switch selection.
Push - shifts control of the cabin interphone system to the alternate controller if a
failure occurs with the primary controller.
4 PASSENGER SERVICES Switch
Illuminated - confirms switch selection.
Push - shifts control of the passenger services entertainment system to the
alternate controller if a failure occurs with the primary controller.
5 CABIN SERVICES Switch
Illuminated - confirms switch selection.
Push -
• all Cabin Services Modules are re-configured to control all areas of the
cabin
• a malfunctioning Cabin Services Module is not removed from the system.
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2A.15.8 D6-30151-TBC (pax)
Cabin Configuration/Test Module Operations
Set the CCTM for Flight
During preflight:
• set the PA volume levels as desired
• set the no smoking areas as desired
• verify the NORMAL switch status light is illuminated
• check all (5) ALTERNATE SYSTEMS switches extinguished.
Note: The TEST MODE switch status light must be extinguished for normal
systems operation. If illuminated, push the switch to extinguish the status
light.
Set Passenger Address Volume
To change the PA volume:
• push the PA volume switch
• observe PA VOLUME CONTROL displays in the cabin configuration
display.
• push the up or down arrow switch (as required) to scroll through the
passenger address speaker zone menu
• to select the displayed speaker zone, push the ENTER switch
• observe SPKR ZONE DESC appears in the display
• observe “>” displayed next to CURRENT VALUE
• push the up or down arrow switch as required
• PA speaker volume can be increased by pushing the up arrow to have
a higher number in the display
• PA speaker volume can be decreased by pushing the down arrow to
have a lower number in the display
• push the ENTER switch when the desired PA volume is next to the arrow
pointer in the display
• observe SPKR ZONE DESC re-appears in the display
• repeat the steps, as required, to set the PA. speaker volume in the areas
desired
• push the NORMAL Switch
• system returns to the NORMAL mode
• NORMAL mode status light illuminates
• ACESS CONFIGURATION INFORMATION is displayed
Note: Remain in the NORMAL mode to prevent inadvertent inputs into the PA
volume function.
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D6-30151-TBC (pax) 2A.15.9
Change/Set No Smoking Areas
To set/change no smoking areas:
• push the no smoking function switch
• observe SET SMOKING AREAS displays in the cabin configuration
display.
• push the up or down arrow switch (as required) to scroll through the
passenger seating menu
• push the ENTER switch when the desired seating area is next to the arrow
pointer in the display
• observe “>” to the left of SEAT AREA DESCRIPTION appears in the
display
• observe current smoking row definition
• push the up or down arrow switch as required, to set the START
SMOKING row number
• push the ENTER switch
• observe “>” to the left of STOP SMOKING appears in the display
• push the up or down arrow switch as required, to set the STOP
SMOKING row number
• push the ENTER switch
• observe SET SMOKING AREAS re-appears in the display
• repeat the steps, as required, to set all no smoking areas
• push the NORMAL Switch
• system returns to the NORMAL mode
• NORMAL mode status light illuminates
• ACESS CONFIGURATION INFORMATION is displayed
Note: Remain in the NORMAL mode to prevent inadvertent inputs into the no
smoking function.
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Cabin Management Chapter 2A
Cabin Temperature Section 20
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.20.1
2A.20 Cabin Management-Cabin Temperature
Temperature Control Overview
The cabin temperature control module is located at door 2R.
Cabin Temperature Control System
Air moves from the passenger cabin to the lower deck, where it is either exhausted
overboard or drawn into the recirculation system.
Hot trim air from the bleed air system is added to the pack conditioned air to
control the temperature in each zone. Each trim air system supplies three zone
supply ducts, with the left trim air system also supplying the flight deck.
The cabin temperature controllers regulate the temperature by controlling the
addition of hot trim air to the cabin temperature zones.
The flight crew sets the master passenger cabin target temperature reference to
between 65 and 85 degrees F (18 and 29 degrees C) on the flight deck. The cabin
attendants can use the cabin temperature control module to adjust the zone target
temperature in any passenger zone (+/-10 degrees F, within the limits of 65 to 85
degrees F (+/- 6 degrees C, within the limits of 18 to 29 degrees C)). With the loss
of inputs from the flight deck or cabin temperature controllers, the packs maintain
a cabin target temperature of 75 degrees F (24 degrees C).
The cabin temperature controllers automatically compensate for temperature
changes as cabin air humidity and passenger activity change during cruise and
descent. The zone target temperature is automatically increased (approximately 1
degree per hour to a maximum of 4 degrees F (approximately 1 degree per hour to
a maximum of 4 degrees C)) during cruise so the flight attendants do not have to
manually increase the target temperature. The zone target temperature is
automatically decreased (approximately 4 degrees F (approximately 2 degrees C)
slowly during descent until all automatic system corrections are removed.
Note: Cabin temperature control is enabled at the beginning of cruise and
disabled at the beginning of descent.
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Cabin Temperature
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2A.20.2 D6-30151-TBC (pax)
Cabin Temperature Control Module
ZONE A
1 2 3
4 7
6 5
ZONE A
1 2 3
4 7
6 5
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D6-30151-TBC (pax) 2A.20.3
1 ACTUAL Temperature Display
Displays the actual temperature of the selected zone.
2 ZONE Display
Displays the selected main deck or upper deck zone.
3 TARGET Temperature Display
Displays the target temperature of the selected zone.
Note: Passenger comfort temperature corrections are automatically made to the
target temperature at the beginning of cruise.
4 WARMER Switch
Push - increases the target temperature one degree C each time the switch is
pushed.
Note: Maximum target temperature selectable is 85 degrees F (29 degrees C).
5 COOLER Switch
Push - increases the target temperature one degree C each time the switch is
pushed.
Note: Minimum target temperature selectable is 65 degrees F (18 degrees C).
6 ZONE SELECT Switch
Push - displays the selected zone in the ZONE display.
Note: Selectable cabin zones are: A, B, C, D, E, and U (upper deck).
7 RESET Switch
Push and hold - resets the target temperature in all zones to the temperature
selected by the flight deck temperature control selector.
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Cabin Temperature
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2A.20.4 D6-30151-TBC (pax) System Operation
Increase Target Temperature
To increase the temperature:
• push the ZONE SELECT switch to select the desired area/zone
• observe the actual temperature
• use the WARMER switch to increase the target temperature. Each push of
the WARMER switch increases the target temperature by 1 degree F or C.
Note: Do not expect an immediate change in the temperature.
Note: Maximum selectable target temperature is 85 degrees F (29 degrees C).
Decrease Target Temperature
To decrease the temperature:
• push the ZONE SELECT switch to select the desired area/zone
• observe the actual temperature
• push the COOLER switch to decrease the target temperature. Each push
of the COOLER switch decreases the target temperature by 1 degree F or
C.
Note: Do not expect an immediate change in the temperature.
Note: Minimum selectable target temperature is 65 degrees F (18 degrees C).
Reset Target Temperature
To reset all passenger zone temperatures to the default (flight crew set) level, push
and momentarily hold the RESET switch.
Door 5 Overhead Crew Rest Area Temperature Control
The door 5 overhead crew rest area temperature is controlled manually by the
heater controls in the compartment. See Chapter 11, Crew Rest, for detailed
information.
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747-400 Flight Attendant Manual
Cabin Management Chapter 2A
Lavatory Operation/Waste Tank Section 25
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.25.1
2A.25 Cabin Management-Lavatory Operation/Waste Tank
Lavatory Operation/Waste Quantity Overview
The Lavatory Operation/Waste Quantity module is located at Door 2R. At the top
of the module are four placards which list all lavatories and their respective waste
tank. The placard includes all lavatories in all zones.
The placards list the lavatories connected to each waste tank. The identifiers listed
on the placards correspond to the lavatory locations shown in this section.
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Lavatory Operation/Waste Tank
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2A.25.2 D6-30151-TBC (pax) Lavatory Operation/Waste Tank Module
1 LAVATORY OPERATION Placard Display
Lists the lavatories and its respective waste tank.
2 Lavatory Inoperative (LAVS INOP) Switches
Maintenance use only.
Illuminated (white) - waste tank is full. The flush system for that system is
automatically inhibited for the associated lavatories.
5
3
2
1
4
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3 Waste TANK SELECT Selector
OFF - waste tank display is off.
FWD L (forward left) / AFT L (aft left) / FWD R (forward right) /
AFT R (aft right) - selects the respect waste tank for display.
4 Waste Tank Quantity Guide Bar
Provides guide for tank quantity and fill indication.
5 Waste Tank Quantity Indicator
Displays the current waste tank quantity:
• green - tank is up to 1/4 full
• yellow - tank is between 1/4 and almost full
• red - tank is full. Lavatory Operation/Waste Tank Operation
Each waste tank may be checked for its current fill status by selecting the
appropriate tank with the TANK SELECT selector.
A waste tank with little or no pre-charge will indicate in the first quarter of the
green band (“E” to halfway). An indication within the yellow or red band indicates
that the waste tank requires servicing.
When a waste tank becomes full during flight, the corresponding LAVS INOP
light illuminates and the flush system for that tank and the associated lavatories is
shutdown.
Lavatory Operation/Waste Tank Preflight
During preflight, the normal indication for an unused tank is the indicator
illuminated in the first half (from “E” to halfway) of the green band. This indicates
the selected waste tank has the appropriate pre-charge of disinfectant/deodizer
solution.
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Cabin Management Chapter 2A
Potable Water Section 26
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.26.1
2A.26 Cabin Management-Potable Water
Potable Water Module Overview
The potable water quantity indicator is located at Door 2R. It is used to monitor
the quantity of potable water remaining. A full potable water tank contains
approximately 420 gallons (1600 liters) of water.
Potable Water Module
1 WATER QUANTITY Indicator
Indicates quantity of water remaining. Segments extinguish from right to left as
water quantity decreases.
1
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Cabin Management Chapter 2A
Pre-recorded Announcement / Boarding Music Section 30
Copyright © The Boeing Company. See title page for details.
D6-30151-TBC (pax) 2A.30.1
2A.30 Cabin Management-Pre-recorded Announcement / Boarding Music
[Option shown: Pre-recorded announcement system and boarding music system
installed] Pre-recorded Announcement and
Boarding Music System Overview
The pre-recorded announcement system can select up to 126 different
pre-recorded announcements for broadcast over the passenger address system. Up
to three announcements can be pre-programmed for automatic playback. An
emergency announcement is automatically actuated if the airplane is
depressurized above 10,000 feet. The emergency announcement is not selectable
at the panel.
There are four channels of boarding music.
The playback functions are in the following priority: automatic emergency
message playback tape message playback, music playback.
A lower priority playback cannot override a higher priority playback function. A
higher playback function will, when activated, override a lower priority function
in progress by interrupting the message. The interrupted function will not be
restored when the higher priority function is complete, except when the boarding
music is interrupted by the tape message playback function.
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Pre-recorded Announcement /
Boarding Music
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2A.30.2 D6-30151-TBC (pax)
Pre-recorded Announcement System
1 Numeric Display
Displays the selected tape segment numbers next to the ON ANNCMT line, the
NEXT line, the RSV1, and the RSV2 lines.
2 NEXT Switch
Light illuminates prior to selecting a tape segment and extinguishes after tape
segment is programmed and displayed in the numeric display.
For an incorrect entry, push the NEXT switch to delete the number shown in the
numeric display. The correct number can be reselected.
3 Numeric Keys
Push - selects the pre-recorded tape segment.
1
4
3 2
1
CH VOL
OFF
2
RSV
NEXT
CONT
CANCL
START
PWR
READY
RSV
ON ANNCMT
ANNOUNCEMENT
BGM
2 3
4 5 6
7 8 9
0
1
1 3 4
6
5
7
2
8
9
10
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D6-30151-TBC (pax) 2A.30.3
4 Continue (CONT) Switch
Push - plays all selected tape segments displayed in the numeric display. Light is
illuminated while tape segments are playing.