Flight Attendant Manual 767/300

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A Copyright © 2000 The Boeing Company All Rights Reserved Document Number D6T12061-300TBC1 January 2, 2004 767-300 Flight Attendant Manual The Boeing Company 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. P.2 D6T12061-300TBC1 January 2, 2004 Preface Foreword The material in this publication provides introductory information about the Boeing 767 airplane and is to be used as a reference manual. It must be understood that the material is general in nature and is not intended, in any way, to replace official engineering drawings, documents, and handbooks for the 767 airplane. It is suggested that appropriate sections of the Operations Manual and Airplane Flight Manual be consulted to supplement the material contained in this publication. There are no plans for a future revision of this manual. Copyright Information Boeing claims copyright in each page of this document only to the extent that the page contains copyrightable subject matter. Boeing also claims copyright in this document as a compilation and/or collective work. The right to reproduce, distribute, display, and make derivative works from this document, or any portion thereof, requires a license from Boeing. For more information, contact The Boeing Company, P.O. Box 3707, Seattle, Washington 98124. Boeing 707, 717, 727, 737, 747, 757, 767, 777, DC-8, DC-9, DC-10, MD-10, MD-11, MD-80, MD-90, BBJ, Boeing Business Jet, the Boeing logo symbol, and the red-white-and-blue Boeing livery are all trademarks owned by The Boeing Company; and no trademark license (either expressed or implied) is granted in connection with this document or otherwise. Warnings, Cautions and Notes The following levels of written advisories are used throughout this manual: WARNING: An operating procedure, technique, etc., which may result in personal injury or loss of life if not carefully followed. CAUTION: An operating procedure, technique, etc., which may result in damage to equipment if not carefully followed. Note: An operating procedure, etc., considered essential to emphasize. Information contained in notes may also be safety related. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 0.1 Table of Contents Chapter 0 Foreword..............................................................................................P.2 Copyright Information .........................................................................P.2 Warnings, Cautions and Notes.............................................................P.2 Table of Contents ..................................................................................0.1 Airplane Description .......................................................................1.10.1 Overview.........................................................................................1.10.1 Principal Dimensions......................................................................1.10.2 Auxiliary Power Unit (APU) ..........................................................1.10.2 Electrical Power..............................................................................1.10.3 Air Conditioning and Pressurization...............................................1.10.3 Passenger Cabin..............................................................................1.10.3 Cabin Doors ............................................................................1.10.6 Flight Deck Security Door ......................................................1.10.6 Galleys ....................................................................................1.10.6 Lavatories................................................................................1.10.6 Overhead Stowage Bins ..........................................................1.10.6 Passenger and Attendant Seating ............................................1.10.7 Passenger Seating ..............................................................1.10.7 Flight Attendant Seating ....................................................1.10.7 Flight Attendant Stations ...................................................1.10.7 Passenger and Attendant Seating Layout................................1.10.8 Passenger Service Units..........................................................1.10.9 Emergency Oxygen.................................................................1.10.9 Control Panels..................................................................................2.10.1 Overview.........................................................................................2.10.1 Forward Attendant Panel ................................................................2.10.2 Aft Attendant Panel ........................................................................2.10.3 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 0.2 D6T12061-300TBC1 January 2, 2004 Table of Contents Lighting ............................................................................................ 3.10.1 Overview ........................................................................................ 3.10.1 Cabin Lighting................................................................................ 3.10.1 Ceiling and Sidewall Lights ................................................... 3.10.1 Entry and Threshold Lighting................................................. 3.10.2 Reading Lights........................................................................ 3.10.2 Lavatory Lights....................................................................... 3.10.3 Work Lights ............................................................................ 3.10.3 Galley Lights .......................................................................... 3.10.3 Closet Lights........................................................................... 3.10.3 Emergency Lighting ....................................................................... 3.10.3 Emergency Lights - Exterior .................................................. 3.10.4 Emergency Lights - Interior ................................................... 3.10.4 Interior and Exterior Emergency Lights................................. 3.10.5 Flashlights............................................................................... 3.10.6 Communications.............................................................................. 4.10.1 Communications Overview............................................................ 4.10.1 Cabin/Service Interphone System .................................................. 4.10.1 Master Call Lights .................................................................. 4.10.2 Cabin Interphone Calls ........................................................... 4.10.3 Passenger Address System ............................................................. 4.10.3 Passenger Address Announcements ....................................... 4.10.3 Making PA Announcements ................................................... 4.10.4 Cabin Interphone/Crew Call/PA Handset............................... 4.10.4 Passenger Call System ................................................................... 4.10.5 Lavatory Call System .................................................................... 4.10.6 Passenger Signs .............................................................................. 4.10.7 Lavatories ........................................................................................ 5.10.1 Lavatories Overview ...................................................................... 5.10.1 Lavatory Locations......................................................................... 5.10.1 Lavatory Layout ............................................................................. 5.10.3 Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 0.3 767 Flight Attendant Manual A Table of Contents Lavatory Description ......................................................................5.10.3 Lavatory Water System ..................................................................5.10.4 Potable Water ..........................................................................5.10.4 Water Quantity Indicator.........................................................5.10.4 Water Shutoff ..........................................................................5.10.5 Water Shutoff Valve ................................................................5.10.5 Lavatory Waste System...................................................................5.10.5 Lavatory Smoke Detector ...............................................................5.10.7 Lavatory Fire Extinguishing System ..............................................5.10.8 Lavatory Temperature Indicator..............................................5.10.8 Lavatory Non-Normals ...................................................................5.10.9 Lavatory Sink Water Faucet Fails to Shut Off ........................5.10.9 Inoperative Toilets...................................................................5.10.9 Toilet Flooding........................................................................5.10.9 Toilet Flush System Blockages ...............................................5.10.9 Toilet Flush Valve Fails to Reset.............................................5.10.9 Bi-Fold Door Removal..........................................................5.10.10 Single Panel Door Removal..................................................5.10.10 Galleys ..............................................................................................6.10.1 Galleys Overview............................................................................6.10.1 Galley Locations .............................................................................6.10.2 Galley Description ..........................................................................6.10.3 Galley Electrical Power ..................................................................6.10.3 Galley Water System.......................................................................6.10.3 Galley Waste System ......................................................................6.10.3 Galley Non-Normals.......................................................................6.10.4 Galley Sink Drain Blockages..................................................6.10.4 Galley Water Fails to Shut Off................................................6.10.4 Galley Emergency Power Off Switch .....................................6.10.4 Doors, Slides and Emergency Exits ...............................................7.10.1 Doors, Slides and Emergency Exits Overview ...............................7.10.1 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 0.4 D6T12061-300TBC1 January 2, 2004 Table of Contents Entry/Service Doors ....................................................................... 7.10.1 Dedicated Assist Space........................................................... 7.10.1 Entry/Service Door................................................................. 7.10.2 Door Status ARMED Light .................................................... 7.10.2 Entry/Service Door - exterior ................................................. 7.10.3 Emergency Exit Doors ................................................................... 7.10.4 Flight Deck Number Two Windows............................................... 7.10.4 Flight Deck Evacuation .......................................................... 7.10.5 Evacuation Slides ........................................................................... 7.10.6 Evacuation Slide/Raft Deployed ............................................ 7.10.6 Evacuation Slides Deployed................................................... 7.10.7 Slide Length and Width/Doorsill Height................................ 7.10.7 Doors - Normal Operation (Inside) ................................................ 7.10.8 Doors - Normal Operation (Outside).............................................. 7.10.8 Doors Non-Normal Operation........................................................ 7.10.9 Emergency Equipment ................................................................... 8.10.1 Emergency Equipment Overview................................................... 8.10.1 Emergency Equipment Symbols .................................................... 8.10.2 Emergency Equipment Locations................................................... 8.10.3 Oxygen Systems ............................................................................. 8.10.4 Passenger and Flight Attendant Oxygen ................................ 8.10.4 Flight Attendant and Lavatory Oxygen............................. 8.10.5 Portable Oxygen ..................................................................... 8.10.5 Preflight............................................................................. 8.10.6 Normal Operation.............................................................. 8.10.6 Protective Breathing Equipment (Smoke Hoods) .......................... 8.10.7 Fire Extinguishers........................................................................... 8.10.7 Water Fire Extinguishers ........................................................ 8.10.7 Water Fire Extinguisher Use ............................................. 8.10.8 Preflight............................................................................. 8.10.8 Normal Operation.............................................................. 8.10.8 Halon Fire Extinguishers........................................................ 8.10.9 Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 0.5 767 Flight Attendant Manual A Table of Contents Halon Fire Extinguisher Use..............................................8.10.9 Preflight ...........................................................................8.10.10 Normal Operation ............................................................8.10.10 Emergency Locator Transmitter ...................................................8.10.10 Miscellaneous Emergency Equipment..........................................8.10.10 Non-Normal Situation Guidelines..................................................9.10.1 Cabin Fire Fighting & Smoke Removal ........................................9.10.1 Overview.........................................................................................9.10.1 Fire Prevention................................................................................9.10.1 General Cabin Fire Fighting ...........................................................9.10.1 Specific Cabin Fire Fighting ..........................................................9.10.3 Lavatory Fire...........................................................................9.10.3 Coat Closet Fire ......................................................................9.10.3 Closets with Curtains.........................................................9.10.3 Closets with Doors.............................................................9.10.3 Galley Fire...............................................................................9.10.4 In Flight Entertainment (IFE) System Fire.......................9.10.4 Smoke Removal..............................................................................9.10.4 Land Evacuation..............................................................................9.20.1 Overview.........................................................................................9.20.1 Emergency Evacuation Guidelines .................................................9.20.2 Initiate Evacuation ..................................................................9.20.2 If Exit Is Usable ......................................................................9.20.2 If Exit Not Usable ...................................................................9.20.3 Flight Attendants Not Assigned To An Exit ...........................9.20.5 Ditching ............................................................................................9.30.1 Overview.........................................................................................9.30.1 Ditching Guidelines ........................................................................9.30.2 Initiate Evacuation ..................................................................9.30.2 Use Of Entry/Service Doors (Type A Doors) .........................9.30.2 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 0.6 D6T12061-300TBC1 January 2, 2004 Table of Contents Use Of Emergency Exit Doors ............................................... 9.30.3 Life Rafts........................................................................................ 9.30.3 Miscellaneous................................................................................. 10.10.1 Portable Electronic Devices ......................................................... 10.10.1 Approved Electronic Devices............................................... 10.10.1 Non-Approved Electronic Devices....................................... 10.10.2 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 1.10.1 Airplane Description Chapter 1 Overview This chapter provides a general description of the airplane. Model: Boeing 767-300 Engines: Pratt & Whitney PW4060 rated at 60,200 pounds of thrust per engine Takeoff Weight: 409,000 lbs. Range: 5000 nautical miles Speed: 435 knots (.82 Mach) Maximum Operating Altitude: 43,100 feet Passenger Seating Capacity: 252 Total: 18 First Class 234 Economy Class Crew: 1 Captain 1 First Officer up to 11 Flight Attendants 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 1.10.2 D6T12061-300TBC1 January 2, 2004 Airplane Description Principal Dimensions Auxiliary Power Unit (APU) An APU is mounted in the tail of the airplane. The APU is a gas turbine engine capable of operating both in the air and on the ground. On the ground, the APU provides electrical power and bleed air necessary to operate the airplane systems if external ground services are not available. In flight, the APU serves as a backup source for normally engine powered electrical and bleed air systems. 30 feet 6 inches (9.30 meters) 156 feet 1 inch (47.57 meters) 52 feet 74 feet 8 inches (22.76 meters) 176 feet 1 inch (53.67 meters) 61 feet 1 inch (18.62 meters) 180 feet 3 inches (54.94 meters) (15.85 meters) Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 1.10.3 767 Flight Attendant Manual A Airplane Description Electrical Power The airplane electrical power system supplies 115 volt AC and 28 volt DC power to the airplane. Power can also be supplied by the APU or, on the ground, by external power carts. The system is designed so that in case of the loss of one or more generators, electrical power to one or more galleys will be removed automatically. Air Conditioning and Pressurization Normally, the bleed air used for air conditioning and pressurization is supplied by the engines. The APU can also be used to supply bleed air. Temperature is controlled separately for the flight deck and for the passenger cabin. Temperature can be set manually to suit the needs of the passengers and cabin crew. The cabin pressure is controlled automatically to provide a programmed cabin altitude. Passenger Cabin Flight Deck Security Door A lockable flight deck security door is installed to resist forcible entry by unauthorized personnel. In addition, the door meets the requirements for resistance to ballistic penetration and intruder entrance. The door opens into the flight deck. A viewing lens in the door allows observation of the passenger cabin. The door can be manually opened from the flight deck by turning the door handle. Entry to the flight deck is monitored by the flight crew. In the case of flight crew incapacitation, flight deck access may be gained through the use of the emergency access panel located on the right-side wall. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 1.10.4 D6T12061-300TBC1 January 2, 2004 Airplane Description 1 Decompression Blow Out Panel 2 Flight Deck Emergency Access Panel 3 Deadbolt Key Lock Note: The door incorporates a deadbolt with a key lock. Locking the deadbolt on the flight deck side prevents the key from unlocking the door on the passenger cabin side. 4 Door Handle Normal Flight Deck Access Access to the flight deck is by permission of the flight crew. FWD 1 2 5 3 4 ENT 1 2 3 4 Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 1.10.5 767 Flight Attendant Manual A Airplane Description Flight Deck Emergency Access Panel A flight deck emergency access panel is located on the passenger side door post. The emergency access panel includes a six button keypad for entering the numeric access code along with red, amber, and green lights. The red light illuminates to indicate the door is locked. When the correct emergency access code is entered, the amber light illuminates. The green light illuminates to indicate the door is unlocked. The emergency access code is used to gain access to the flight deck in case of emergency or flight crew incapacitation. 1 Keypad Push - enters 3 to 8 digit numeric access code. Entry of correct emergency access code sounds flight deck chime. 2 Access Lights Red (illuminated) - door locked. Amber (illuminated) - correct emergency access code entered. Green (illuminated) - door unlocked. 1 2 5 3 4 ENT 1 2 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 1.10.6 D6T12061-300TBC1 January 2, 2004 Airplane Description Normal Operation If emergency access to the flight deck is required, entry of the correct code causes: • a flight deck chime to sound • initiates the auto-unlock sequence Note: The illumination of the amber light on the access panel indicates that the correct emergency access code has been entered and the door is programmed to automatically unlock after a time delay. Note: If the flight crew decides to deny entry, the door remains locked and prevents further keypad entry for several minutes. Note: If the correct emergency access code is entered and the flight crew takes no action, the door unlocks for a short time after the expiration of a time delay. • the green indicator light on the emergency access panel illuminates when the door is unlocked. Cabin Doors The passenger cabin is served by three entry doors, numbered 1L, 2L and 4L, located on the left side of the airplane. Service doors, numbered 1R, 2L and 4R, are located on the right side of the airplane. Two emergency exit doors, 3L and 3R, are also available. Galleys The galleys have provisions for storing and preparing food and beverages. Removable containers, which insert and latch into the galley walls, are used for replenishment of supplies, food, beverages, and waste storage. The galleys are equipped with electrical power and water services. Lavatories Each lavatory contains a toilet, wash basin, mirror, and all the necessary vanity items and disposal units. Some lavatories have baby care and/or handicap provisions. Ventilation is provided for each lavatory and air exhausts through overboard vents. The lavatories contain two oxygen masks which deploy automatically during cabin depressurization. Overhead Stowage Bins Overhead stowage bins running the length of the cabin accommodate blankets, pillows, and most carry-on items. Emergency equipment may also be stored in the bins. The maximum weight capacities are placarded on each bin. Additional stowage compartments for emergency equipment and other crew-related equipment are at or near the attendant stations. Compartments may be either floor or ceiling mounted. Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 1.10.7 767 Flight Attendant Manual A Airplane Description Passenger and Attendant Seating Passenger Seating Accommodations are provided for each passenger class. Each seat has provisions for entertainment selections, reading light control and attendant call. Flight Attendant Seating The flight attendant seats are pull down for use and automatically return to the stowed position when unoccupied. A combination seat belt/shoulder harness and a padded head rest are installed in the seat. The harness functions as an inertia restraint device and retracts into a stowed position when not in use. The seats have an adjustable shoulder harness with a single-point release from a single buckle. The buckle has a release plate that must be moved through 90 degrees for release to occur. WARNING: Under turbulent air conditions or conditions where rapid airplane movement is expected, failure to firmly connect and properly adjust the flight attendant seat belt and shoulder harness (where available) may result in personal injury. Flight Attendant Stations The flight attendant stations include an attendant control panel, work lights, handset, and seats. Cabin control panels are located throughout the cabin. Designated emergency equipment and a service unit containing oxygen masks for each attendant are located at each flight attendant station. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 1.10.8 D6T12061-300TBC1 January 2, 2004 Airplane Description Passenger and Attendant Seating Layout A = Attendant Seats (11) * = Direct View • = Handsets (8) A • A •* A •* A •* A •* A AA • A • AA • Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 1.10.9 767 Flight Attendant Manual A Airplane Description Passenger Service Units The passenger service units (PSU’s) are located immediately below the overhead stowage bins. Each unit has a reading light, an attendant call light, and a FASTEN SEAT BELT and NO SMOKING indicator, and a seat locator sign. Emergency Oxygen Passenger oxygen masks are located in overhead modular compartments. One oxygen mask is available for each passenger seat. One extra oxygen mask is located at each PSU. Two oxygen masks are available in each lavatory. The system activates automatically if cabin altitude exceeds 14,000 feet. If a group of masks fail to drop, the mask compartment can be released manually. Masks drop from stowage and a continuous flow of oxygen is initiated when a mask is pulled. Pulling on one mask causes oxygen flow to all masks in that unit. The system can be manually activated by the flight crew at any altitude by pushing the passenger oxygen switch located on the flight deck. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 1.10.10 D6T12061-300TBC1 January 2, 2004 Airplane Description 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T120610-300TBC1 2.10.1 Control Panels Chapter 2 Overview This chapter provides a general description of the various control panels located throughout the passenger cabin. The circled numbers adjacent to the panels refer to the chapter where a description and any specific information may be found. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 2.10.2 D6T120610-300TBC1 January 2, 2004 Control Panels Forward Attendant Panel 3 7 3 CALL AND SERVICE OFF HI CABIN LIGHTS PASS ENT SYST PWR PASS SERV SYST PWR FWD MSTR CALL RESET MAIN DOOR UP AFT MSTR CALL RESET MAIN DOOR DOWN 1 2 3 4 BRD MUSIC VOLUME CHANNEL SELECT ENTERTAINMENT ATTND-L ATTND-C LEFT ENTRY CEILING EMER LTG OFF NORMAL ON READING LO HI LO HI B/C CABIN F/C Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T120610-300TBC1 2.10.3 767 Flight Attendant Manual A Control Panels Aft Attendant Panel 3 5 AS-L M-R AC-L F-1 AC-R AS-R M-L LAV INOP AFT TANK LAV INOP FWD TANK SNSR FOUL AFT TANK SNSR FOUL FWD TANK LVL IND AFT TANK LVL IND FWD TANK E F QTY WASTE 3/4 1/2 1/4 1/4 1/2 3/4 QTY WATER E 1/8 3/8 5/8 7/8 F QUANTITY QUANTITY POTABLE WATER CALL AND SERVICE ATTND-L ATTND-R ATTND-C LO HI CABIN LIGHTS 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 2.10.4 D6T120610-300TBC1 January 2, 2004 Control Panels Intentionally Blank 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 3.10.1 Lighting Chapter 3 Overview This chapter provides a description of cabin lighting, and interior and exterior emergency lighting. Cabin Lighting Passenger cabin lighting is provided by white incandescent and fluorescent lights. General cabin illumination is accomplished with ceiling, sidewall wash, and night lights. These are supplemented by reading, closet, attendant work, galley, and lavatory lights. The controls for cabin lighting are located on the forward and aft attendant control panels. Ceiling and Sidewall Lights Ceiling and sidewall light intensity is controlled using the four-position cabin lights switches. Lights in the first class and business class cabins are controlled by the switches at the forward attendant’s panel. Economy class cabin lighting is controlled by the switch at the aft attendant’s panel. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 3.10.2 D6T12061-300TBC1 January 2, 2004 Lighting Entry and Threshold Lighting The left entry door area lighting can be controlled using the left entry ceiling light switch located on the forward attendants panel. Threshold lights at each entry and service door are on when the door is open and extinguish automatically when the door is closed. An indirect ceiling threshold light above the flight deck door, controlled by the forward cabin lights switch on the forward attendant’s panel, extinguishes when the flight deck door is opened. This prevents bright cabin light from entering the cockpit at night. However, care should be taken as the step into the cockpit is not illuminated. Reading Lights Passenger seat reading lights are normally individually controlled at the passenger seats. However, a switch on the forward attendant’s panel can be used to turn all the reading lights either on or off. Aft Attendant Panel Located near the aft entry door. Forward Attendant Panel Located near the forward entry door. Lighting Controls CABIN LIGHTS ATTND-L ATTND-C LEFT ENTRY CEILING EMER LTG OFF NORMAL ON READING LO HI LO HI B/C CABIN F/C ATTND-L ATTND-R ATTND-C LO HI CABIN LIGHTS Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 3.10.3 767 Flight Attendant Manual A Lighting Lavatory Lights Lavatory interiors are illuminated by one incandescent ceiling light and one or more fluorescent mirror lights. The incandescent light is on anytime airplane electrical power is on. The mirror light also comes on when the lavatory door is locked. The mirror lights are also on, regardless of door position, when the airplane is on the ground and external or APU electrical power is available. Work Lights Each flight attendant station is provided with a work light. The lights are controlled by switches on the flight attendant panel located at each station. Galley Lights Each galley is provided with a work light. The lights are controlled individually by switches at the respective stations. Closet Lights A light is provided in some coat closets for use when normal cabin lighting provides insufficient illumination. Emergency Lighting The emergency lighting system provides direction to exit locations and illuminates the egress paths inside and outside the airplane. The system is normally controlled by a switch on the flight deck and is placed in the ARMED position prior to flight. In this position, all interior and exterior emergency lights illuminate automatically if the airplane electrical power is lost or is turned off. The pilot can illuminate the emergency lights at any time by placing the flight deck emergency lights switch to ON. The emergency lights switch located on the forward attendant panel can be used to bypass the flight deck switch and illuminate the emergency lights, regardless of the position of the flight deck switch. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 3.10.4 D6T12061-300TBC1 January 2, 2004 Lighting Emergency Lights - Exterior Exterior emergency lighting is provided at the entry, service and emergency exit doors. If a door or overwing exit is opened while the escape slides are armed and the emergency lighting system is armed, all the exterior emergency lights on the side of the airplane where the door or exit was opened come on automatically. Additionally, emergency slides have lights at the toe end to illuminate the landing area. Slides at doors 1, 2 and 4 have lights in the sliding lane. Emergency Lights - Interior Interior emergency lights consist of luminescent exit signs, emergency area lights, door, aisle and escape path lighting. Exit signs and emergency area lights indicate all passenger cabin exit routes. Battery powered exit lights are located at each cabin exit. All passenger cabin emergency area lights are fixed. A single portable exit light is located in the cockpit. The exit light functions as a flashlight and operates automatically when the emergency light system is activated. There are floor-mounted escape-path lights installed in both aisles of the 767. The lights are mounted at intervals in the aisles and cross-aisles. A lighted exit indicator is located near the floor by each door and emergency exit. When illuminated, escape path lighting provides visual guidance for emergency evacuation if all sources of lighting more than four feet above the aisle floor are obscured by smoke. ATTND-C Emergency Exit Lights Switch - (guarded) Push - Turns on all emergency lights. Forward Attendant Panel Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 3.10.5 767 Flight Attendant Manual A Lighting Interior and Exterior Emergency Lights EMERGENCY LIGHTING LOCATION EXTERNAL AREA LIGHT (EXTERIOR) ILLUMINATION FIXED EXIT SIGN PORTABLE EXIT LIGHT ILLUMINATED FLOOR PROXIMITY ESCAPE PATH LIGHTING FIXED SLIDE ILLUMINATION LIGHT FIXED AREA NOTE: LIGHTS LOCATED ON EMERGENCY SLIDES ARE NOT PICTURED 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 3.10.6 D6T12061-300TBC1 January 2, 2004 Lighting Flashlights Flashlights are stowed near each flight attendant seat. These high intensity flashlights illuminate automatically when they are removed from the stowage brackets. A battery indicator light flashes every three to four seconds to indicate adequate power. The light can be extinguished only by placing the flashlight back into the stowage bracket. The batteries cannot be recharged. FLASHLIGHT IN BRACKET REMOVAL FROM BRACKET VIEWPORT CONDITION LIGHT SEAL ________ _________ _____ ____ USE ONLY EMERGENCY 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 4.10.1 Communications Chapter 4 Communications Overview This chapter provides a description of the airplane communications systems used by the flight attendants. These systems include: • cabin/service interphone system • passenger address system • crew and passenger call system • lavatory call system • passenger signs. Cabin / Service Interphone System The cabin interphone system is a party-type talk/listen network that has stations in the flight deck, each flight attendants station, and various internal and external service jacks. Removing a handset from stowage automatically connects it to the cabin/service interphone system. The numeric keys on the handsets may be used to call flight attendants at other stations or to call the flight compartment. It is not necessary to use a push to talk switch when making an interphone call. Simply hold the handset microphone to your lips and talk. To terminate a call, push RESET or stow the handset. The cabin interphone system can be used to make these calls: • flight deck-to-attendant • attendant-to-flight deck • attendant-to-attendant • passenger address announcements. There are eight handsets in the cabin: • two at the forward attendant stations and galley complex • two at the mid-cabin attendant station and galley complex • two at emergency exit doors 3L/3R • two at the aft attendant stations and galley complex. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 4.10.2 D6T12061-300TBC1 January 2, 2004 Communications Master Call Lights A master call light panel is installed at each door of the passenger compartment. Passenger Call Light Crew Call Light Lavatory Call Light Passenger Call Light Crew Call Light Call Light Panels Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 4.10.3 767 Flight Attendant Manual A Communications Cabin Interphone Calls The cabin interphone calls are initiated by removing the handset from the handset cradle and pushing the keys to call the desired location. It is not necessary to use the push to talk switch when making an interphone call. When an attendant station receives a call, the passenger address system (PAS) sounds a HI-LO chime, and the pink station cabin crew call light illuminates. When the receiving handset station is removed from the cradle or the calling handset selects RESET the crew call light will turn off. Pushing the ALERT keys in any handset sounds a HI-LO chime three times over the passenger address loudspeaker system and causes the pink call lights at all attendant’s stations, except for the station making the ALERT, to flash continuously. The flight deck crew is alerted by a light and a chime. The alert can also originate from the flight deck. The flashing pink lights are extinguished at each station separately when the handset at the station is lifted from stowage. The lights can also be extinguished by pushing RESET or stowing the handset that was used to make the alert call. Passenger Address System The passenger address (PA) system is used for making flight deck, attendant, and prerecorded announcements to the passenger cabin. Flight attendants can make PA announcements using the cabin interphone handsets. Passenger Address Announcements Prerecorded announcements and boarding music sent through the PA system are controlled by the prerecorded announcement/boarding music system. Passenger address announcements are prioritized in the following order: • flight deck • flight attendants • pre-recorded announcements • boarding music. A higher priority announcement overrides a lower priority announcement. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 4.10.4 D6T12061-300TBC1 January 2, 2004 Communications Making PA Announcements To make a Passenger Address Announcement: • remove handset from the cradle • push the PA call switch on the handset • push the Passenger Address Push To Talk switch • make the announcement. While making a PA announcement, if a lower priority announcement is already in progress, the lower priority systems will be paused or overridden. After completing a PA announcement, the handset may be reconnected to the interphone system by pushing the RESET switch or stowing the handset. Cabin Interphone/Crew Call/PA Handset Handset Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 4.10.5 767 Flight Attendant Manual A Communications Passenger Call System A call from the passenger seating area is made by activating the call switch located in each passenger seat arm rest. Activating the call switch: • illuminates a small white light in the passenger service unit (PSU) above the seat row • illuminates a blue master call light(s) on the same side of the cabin in which the call is initiated • sounds a single high-tone chime at the attendant station(s) called Calls from the business class section illuminate master call lights at the forward attendant stations. Calls from the main section illuminate master call lights at the mid and aft cabin stations. The white passenger call light extinguishes when the activated call switch is reset at the arm rest. The blue master call lights extinguish when all activated passenger call switches are reset. All lights can be reset by the Master Call Reset switches located on the forward attendant panel. In each PSU Attendant Call Lights 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 4.10.6 D6T12061-300TBC1 January 2, 2004 Communications Lavatory Call System A call from the lavatory is made by pushing the ATTENDANT CALL switch. Pushing the ATTENDANT CALL switch: • illuminates the amber master call lights at the attendant station(s) called • illuminates the amber switch light located on the outside wall near the door of the originating lavatory • sounds a single HI chime at the attendant station(s) called Calls from the forward lavatories, illuminate master call lights at the forward attendant stations. Calls from the mid-cabin lavatories illuminate the master call lights located at the mid-cabin left or right attendant stations. Calls from the aft lavatories, illuminate the master call lights located at the aft left or right attendant stations. The system is reset and lights extinguished by pushing the origination lavatory switch light. The amber master call lights extinguish when all lavatory switch lights activated are reset. In Lavatory Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 4.10.7 767 Flight Attendant Manual A Communications Passenger Signs Signs indicating NO SMOKING and/or FASTEN SEAT BELT conditions are located in the PSUs and other locations which insure visibility to all passengers. A RETURN TO SEAT sign in each lavatory is visible only when the sign is illuminated. The signs are controlled in the flight deck either manually or automatically. If the captain selects automatic control, all signs will be on when the landing gear is down. On takeoff, the NO SMOKING, FASTEN SEAT BELT, and RETURN TO SEAT signs go out when the landing gear and wing flaps are retracted. During the landing sequence, the FASTEN SEAT BELT and RETURN TO SEAT signs come on when the flaps are lowered or the landing gear is down; the NO SMOKING sign comes on when the landing gear is down. All signs, except the RETURN TO SEAT signs, come on automatically if the cabin altitude should exceed 10,000 feet or if the passenger cabin oxygen system is deployed. A single low-tone chime sounds over the passenger address loudspeaker system each time the signs come on or go out. FASTEN SEAT BELT AND NO SMOKING SIGNS RETURN TO SEAT SIGN RETURN TO SEAT 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 4.10.8 D6T12061-300TBC1 January 2, 2004 Communications Intentionally Blank 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 5.10.1 Lavatories Chapter 5 Lavatories Overview This chapter provides a description of the lavatories and their locations, water and waste systems, lavatory smoke detection and lavatory fire extinguishing. Lavatory Locations There are seven lavatory compartments: • one, forward of door 1L • two in the mid-cabin area, just aft of doors 2L/R • two aft, between doors 4L/R • two aft, just forward of doors 4L/R 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 5.10.2 D6T12061-300TBC1 January 2, 2004 Lavatories Lavatory F-1 Lavatory M-L Lavatory M-R Lavatory AS-R H Lavatory AS-L H Handicapped Access Baby Care Station D Lavatory AC-R Lavatory AC-L H D D D D Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 5.10.3 767 Flight Attendant Manual A Lavatories Lavatory Layout Lavatory Description All lavatories are similar in design and size. Each lavatory contains a toilet, wash basin, mirror, necessary vanity items, and disposal units. In addition, there is an attendant call switch, a loudspeaker for passenger address, a RETURN TO SEAT sign, a smoke detector/alarm, a waste compartment fire extinguishing system, a lockable door, and an overhead compartment containing two oxygen masks. Closing and latching the lavatory door causes the mirror light and a LAVATORY OCCUPIED sign to illuminate. The lavatory door can be unlocked from the outside by inserting a small flat object, such as a key, into a slot in the VACANT /OCCUPIED indicator and moving the lock. Flush Button Towel Disposal Water Shutoff Manual Toilet Handle Shutoff Handle Waste Compartment Fire Extinguisher 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 5.10.4 D6T12061-300TBC1 January 2, 2004 Lavatories Lavatory Water System Potable Water The potable water system is supplied from two tanks located beneath the cabin floor at the rear of the airplane. Water is supplied to the galleys, the lavatory sinks and to the toilet flush systems. The tank is normally pressurized with air from the airplane pneumatic system. Alternate pressurization comes from a pressure switch controlled compressor. Water is not available while the tank is being serviced. The tanks have a total capacity of 298 gallons. The quantity gauge is located on the aft attendants’ panel. Hot and cold water is available in the lavatories. The water heater is below the lavatory sink and maintains a temperature of approximately 125 degrees F (52 degrees C). An amber light near the top of the heater is on when the heater is operating. The heater can be turned off at any time with a switch on the opposite side of the heater from the amber light. Water Quantity Indicator Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 5.10.5 767 Flight Attendant Manual A Lavatories Water Shutoff Each lavatory has a Water Shutoff Valve Handle which turns off water supplied to the water heater, lavatory sink, and toilet. This handle is located below the water heater. Access is through a removable panel next to the waste compartment door. Water Shutoff Valve Lavatory Waste System Waste water from the lavatory sinks is drains overboard through drain masts. ON, OFF SWITCH WATER HEATER ON, OFF LIGHT SHUTOFF VALVE SUPPLY LINE DRAIN LINE RESET SWITCH (UNDER COVER) (2 PLACES) TOILET SHROUD LATCH TOILET BASE FLUSH SWITCH MANUAL WATER SHUTOFF VALVE (TYPICAL) ELECTRONIC FLUSH CONTROL TOILET BOWL (SHROUD REMOVED) DISCHARGE VALVE MANUAL SHUTOFF HANDLE NOTE: DISCHARGE VALVE MANUAL SHUTOFF HANDLE CAN BE REMOVING SHROUD. OPERATED WITHOUT DISCHARGE VALVE (REF) 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 5.10.6 D6T12061-300TBC1 January 2, 2004 Lavatories The flush cycle of the toilets uses a fresh water rinse from the potable water system. A flush cycle is initiated by a handle at the top of the toilet unit and lasts approximately six seconds. Pulling the Flush Valve Manual Shutoff Handle located under the front of the toilet shroud shuts off the rinse water to the toilet and deactivates the flush mechanism. Two waste holding tanks are located below the cabin floor to the rear of the airplane. Approximately half of the toilets are plumbed to each tank. A vacuum system is used to collect the waste material and deposit it in the tanks. At higher altitudes, the vacuum is created by the difference between the cabin altitude and the flight altitude. At lower altitudes, a vacuum blower system is automatically turned on when a flush cycle is initiated. Each tank system operates independently. If a tank becomes full, all the toilet flush systems serviced by that tank shut down automatically. Lights on the aft attendant’s panel come on to indicate flush system shutdown. The flush system also shuts down automatically during ground servicing of the tanks. An illuminated SNSR FOUL light indicates that one or both sensors in its respective tank is fouled and should be reported to maintenance as soon as practical. An illuminated LAV INOP tank switch light renders its respective lavatory flush systems inoperative. Maintenance servicing is required to extinguish the light. Do not use the associated lavatories when inoperative as the flush mechanisms will not function. Quantity Indicator Displays amount of waste in the tank for tank selected. Waste Quantity Select Switches Press to select forward or aft tank to display waste quantity. Sensor Fouled Indicators Lavatory Flush System Inoperative Indicators Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 5.10.7 767 Flight Attendant Manual A Lavatories Lavatory Smoke Detector A smoke detector is mounted in each lavatory ceiling. When activated, a horn sounds in the smoke detector and the red Alarm Indicator Light illuminates on the smoke detector. Once the smoke clears, the red alarm indicator light extinguishes, the horn stops, and the smoke detector is sensitive to smoke again. 1 Interrupt Switch (recessed) PRESS & HOLD – Silences alarm. 2 Power Indicator Light (green) Illuminated – unit is operating. 3 Alarm Indicator Light (red) Illuminated – smoke is detected. 4 Self-Test Switch INOPERATIVE 2 4 1 3 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 5.10.8 D6T12061-300TBC1 January 2, 2004 Lavatories Lavatory Fire Extinguishing System An automatic fire extinguishing system is located beneath the sink in each lavatory. A fire extinguisher discharges a halon vapor through either one or both heat-activated nozzles. Both nozzles discharge toward the waste disposal container. The color of the nozzle tips changes to an aluminum color if the extinguisher has been discharged. A temperature indicator is located inside the waste compartment below each sink. Grey dots on the indicator turn black when exposed to high temperatures. If any dot has turned black, the extinguisher may have discharged. Lavatory Temperature Indicator CHECK THE FOUR GREY DOTS ON TEMPERATURE INDICATOR LOCATED ABOVE WASTE CONTAINER IF ANY GREY DOT HAS TURNED BLACK CHECK FOR FIRE DAMAGE REPLACE FIRE EXTINGUISHER REPLACE TEMPERATURE INDICATOR TEMPERATURE INDICATOR 250 230 200 180 TEMPERATURE INDICATOR Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 5.10.9 767 Flight Attendant Manual A Lavatories Lavatory Non-Normals Lavatory Sink Water Faucet Fails to Shut Off If the sink water faucet buttons do not shut off the running water, the water system for the sink must be shut off. Turn the WATER SUPPLY selector VALVE, located in the cabinet under the sink to the TOILET or SHUT OFF position. Inoperative Toilets If one of the toilets does not flush check the status of the waste tank for that respective lavatory. If the waste tank if full, placard all lavatories connected to the full waste tank as inoperative. If the waste tank is not full, the affected lavatory should be placarded inoperative. Toilet Flooding If a toilet floods due to the water rinse valve sticking open after flushing, immediately flush the toilet to evacuate excess water from the toilet bowl. If the water is still flowing, shut off the water for that toilet. Turn the water supply selector valve to the FAUCET or SHUT OFF position. Toilet Flush System Blockages Blockages can occur if large objects are flushed down the toilet. Items which commonly cause blockages are diapers, hand towels, cups, and large quantities of toilet paper. Toilet Flush Valve Fails to Reset A loud continuous air noise or sucking noise coming from the toilet is caused by the flush valve sticking in the open position. Close the toilet lid and pull the manual shutoff handle located at the base of the toilet out. This closes the flush valve and stops the noise. Placard the lavatory as inoperative. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 5.10.10 D6T12061-300TBC1 January 2, 2004 Lavatories Bi-fold Door Removal If the lavatory door becomes blocked from the inside use the following procedure to remove the door and gain access to the lavatory compartment. • Unlock the door • Disengage the upper and lower hinge pins • If there is nothing blocking the inside of the door; fold the door inward, then remove the door from the lavatory. • If there is an obstruction inside the lavatory that prevents the door from being folded inward; push the door into the lavatory and slide the door around the obstruction. Single Panel Door Removal Single panel doors have piano type hinges but may be forced open by turning the door knob and exerting sufficient force (outwards) to separate the latch-plate from its receptacle. ____________ BI-FOLD DOOR REMOVED THE DOOR CAN BE ARE DISENGAGED WHEN BOTH PINS ENGAGED DISENGAGED DISENGAGED (2) VACANT HANDLE LOCATION LATCH SIGN PULL ENGAGED OCCUPIED/ 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 6.10.1 Galleys Chapter 6 Galleys Overview This chapter provides a description of the galleys, locations, and associated water and waste systems. Galleys are manufactured by an outside vendor and conform to airline specifications. Refer to vendor manuals for galley equipment and operation. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 6.10.2 D6T12061-300TBC1 January 2, 2004 Galleys Galley Locations GF1 GA1 GF2 GA2 GA3 GM1 Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 6.10.3 767 Flight Attendant Manual A Galleys Galley Description Individual galley modules may contain ovens, waste containers, coffee makers, refrigeration units, storage/servicing carts, sinks and stowage space to aid in food preparation and dispensing. Galleys are equipped with electrical power and water systems. Lighting controls are located on the galley electric panel. A galley vent system keeps the air fresh. Service carts are restrained for taxi, takeoff and landing in their respective stowage areas located at various galleys. The number of food carts shall not exceed the number of inflight cart restraints available. Galley Electrical Power Power for the galleys is available only if the galley power switch on the flight deck is in the ON position. In flight, with the loss of one or more generators, galley electrical power is automatically shut off. Galley Water System Galley water is supplied from the potable water tanks. The tanks are normally pressurized from the airplane bleed air system. When bleed air pressure is not available, alternate pressurization is automatically provided by an electrically driven air compressor. Water is not available while the tanks are being serviced. Each galley which has running water is equipped with a WATER SHUT-OFF VALVE. Positioning the WATER SHUT-OFF VALVE to OFF turns off water to that galley. Galley Waste System Galley sink waste water is drained overboard through drain masts. Do not dispose of solid waste materials (coffee grounds, tea bags, fruit pulp, and so on) in the sink. Put solid waste material in the galley waste containers. OFF ON WATER SHUT-OFF VALVE 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 6.10.4 D6T12061-300TBC1 January 2, 2004 Galleys Galley Non-Normals Galley Sink Drain Blockages To prevent sink drain blockages, do not put solid waste in the sink drain. Do not remove the sink drain strainer. Put solid waste in the waste containers. Mixtures of milk and wine can curdle and create drain blockage. When disposing of milk and wine, pour them separately into the sink, diluting each with an equal amount of water to flush the system. If a sink drain is blocked, or drainage is slow, no more fluids should be poured into the sink. Dispose of fluids in another galley sink. Galley Water Fails to Shut Off If the water cannot be turned off in any of the galley fixtures, such as the sink water faucet, coffee maker, water boiler, and so on, the water system for that galley must be shut off. Position the galley WATER SHUT-OFF VALVE to OFF. Galley Emergency Power Off Switch A galley EMERGENCY POWER OFF SWITCH is located in each galley. The switch is guarded. With the guard closed, the switch is in the NORM (on) position. If there is a non-normal condition, lift the guard and position the switch to OFF. This removes all electrical power to the galley. Galley electrical power should immediately be shut off for malfunctions such as fire, smoke, electrical arcing, etc. After placing the galley EMERGENCY POWER OFF SWITCH to the OFF position, notify the flight deck. OFF NORM 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 7.10.1 Doors, Slides and Emergency Exits Chapter 7 Doors, Slides and Emergency Exits Overview This chapter describes the entry/service doors, emergency exit doors, flight deck number two windows and evacuation slides. It includes a description of door preflight, and normal/non-normal operation from inside and outside the airplane. Entry/Service Doors There are six identically operated entry/service doors (1, 2 and 4 L/R). They are used to enter and exit the airplane, and also serve as emergency exits. Normally, the left side doors are intended for normal passenger entry and exit, the right side doors function as galley and service doors. The doors can be opened or closed manually from inside or outside the airplane. Doors 1L and 2L can also be opened or closed by electrical power assist. When opened, the doors first move inboard and then upward into the ceiling. The weight of the door and slide is counterbalanced so that very little effort is required for operation. The door is held open by a latch in the upper part of the door frame. A wide angle prismatic viewer is mounted in the door for observing the exterior area forward, aft and below the door. A dual lane pneumatic slide / raft is contained in a bustle on the lower inboard face of each door. Dedicated Assist Space Near each entry/service door is a dedicated assist space. The dedicated assist space is located between the attendant station and the door sill. During an emergency evacuation it is important that the flight attendants grasp the assist handle and place themselves in the dedicated assist space to ensure that they are not blocking the exit in any way. DOWN MAIN DOOR UP MAIN DOOR Electrical Power Assist - Doors 1L and 2L 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 7.10.2 D6T12061-300TBC1 January 2, 2004 Doors, Slides and Emergency Exits Entry/Service Door Door Status ARMED Light The door status ARMED light is on the forward attendant panel. It is illuminated when the door slide is armed. Arming Lever Wide Angle Viewing Window Direct Visual Indication - Girt Slide Gas Bottle Pressure Gage If the gauge needle is outside the green zone, the system is unusable. Door Assist Handles Arming Release Lever Door Handle Slide Armed Indicator Bar Lockdown Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 7.10.3 767 Flight Attendant Manual A Doors, Slides and Emergency Exits WARNING: In a non-emergency situation, opening the door from the inside with the door slide armed will automatically inflate the slide and cause injury or death to the person(s) outside the door. The green lever adjacent to the door handle is used to arm or disarm the escape slide/raft. An arming lever release button in the lever recess frame must be pushed to release the lever from the DISARM position. Pushing the lever outboard mechanically attaches the slide/raft girt bar to the passenger cabin floor. Yellow girt bar lockdown indicator flags appear in “windows” at both sides of the bottom of the slide bustle, and a yellow guard placard appears in front of the door handle. Rotating the door handle up to the OPEN position unlocks the door and causes the slide/raft to deploy. Pulling the arming lever inboard until the arming lever release button extends, detaches the slide/raft girt bar from the floor and attaches it to the door carrier. The yellow girt bar lockdown indicators and guard placard retract from view and the door becomes safe to open. When the door is opened from the outside, the slide/raft is disarmed by pushing the exterior disarm lever. The exterior disarm lever is located below the door handle and is labeled “PRESS” Note: Do not attempt to rotate the exterior door handle without first pushing the exterior disarm lever. Entry/Service Door - exterior HANDLE CLOSED- DOOR LOCKED EXTERIOR DOOR HANDLE PRESS - disarms escape PULL - unlocks door HANDLE OPEN- DOOR UNLOCKED slide 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 7.10.4 D6T12061-300TBC1 January 2, 2004 Doors, Slides and Emergency Exits Emergency Exit Doors Two emergency exit doors (3 L/R) are located aft of the wing on each side of the airplane. These doors are only used as emergency exits. A slide bustle in the lower face of the door contains an evacuation slide only. A window in the door allows observation outside of the airplane. The emergency exit door is a plug–type door and is hinged on the bottom. Pulling the door operating handle up lifts the door inward and upward and opens a pressure relief door. The door can then be pushed out through the door frame and the slide automatically deploys and inflates. A manual inflation handle can be pulled if the slide has not automatically inflated. The emergency door slide is automatically disarmed when the door is opened from the outside. Flight Deck Number Two Windows If the flight deck number two window must be used for emergency evacuation: • push the lock release on the side window lever lock and pull rearward to unlock the window. • open the window by rotating the hand crank on the sidewall until fully open • open the escape strap compartment (above and aft of window) Wide Angle Viewer Door Handle Slide Bustle Slide Pressure Gage Viewer Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 7.10.5 767 Flight Attendant Manual A Doors, Slides and Emergency Exits • pull on the escape strap to ensure it is securely attached • throw the strap out the window • sit on the window sill with upper body outside • exit in accordance with the following illustration. WARNING: Ensure the escape strap is securely fastened to the airplane. Flight Deck Evacuation The above illustrated method of departure would probably be the easiest for most crew members. However, this technique is difficult and should be used only in extreme emergency 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 7.10.6 D6T12061-300TBC1 January 2, 2004 Doors, Slides and Emergency Exits Evacuation Slides Evacuation slides are installed in each entry/service door and the emergency exit doors. Before taxi, the doors are armed with the arming levers. The doors are disarmed after the flight and the airplane has come to a complete stop. When the door is armed, and the door is opened, the slide/raft compartment opens and the slide deploys. Inflation of the slide/raft takes approximately five seconds. If a slide/raft fails to inflate automatically, a manual inflation handle can be pulled to inflate the slide/raft. If the slide still fails to inflate, it is not usable. If an inflated slide deflates or fails to inflate, it may be used as an apron slide. WARNING: Do not attempt to deploy the slide/raft without inflation. Do these steps to release the evacuation slide/raft from the airplane: • Slide detachment handle flap - OPEN • Pull flap open to expose handle. Flap is held in place by “Velcro” type tape. • Slide detachment handle - PULL • Pulling the slide detachment HANDLE completely free of the slide causes the top of the slide to separate from the girt bar. • The slide will remain attached to the airplane by a lanyard. If necessary, the lanyard can be cut with the knife provided. Evacuation Slide/Raft Deployed FOR DITCHING ONLY TO RELEASE UNIT 1. LIFT FLAP PULL 2. PULL HANDLE Manual Inflation Handle Detachment Handle Girt Bar Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 7.10.7 767 Flight Attendant Manual A Doors, Slides and Emergency Exits Evacuation Slides Deployed Slide Length and Width/Doorsill Height Slide Location Slide Length (approximate) Slide Width (approximate) Doorsill Height - All landing gear down (approximate) Door 1 L & R 27 ft. 3 in. (8.4 m) 7 ft. 2 in. (2.2 m) 13 ft. 6 in. (4.2 m) Door 2 L & R 26 ft. 7 in. (8.2 m) 5 ft. 6 in. (1.7 m) 14 ft. 6 in. (4.5 m) Door 3 L & R 22 ft. 10 in. (7.0 m) 3 ft. 5 in. (1.0 m) 15 ft. 5 in. (4.8 m) Door 4 L & R 27 ft. 3 in. (8.4 m) 7 ft. 2 in. (2.2 m) 16 ft. 5 in. (5.0 m) 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 7.10.8 D6T12061-300TBC1 January 2, 2004 Doors, Slides and Emergency Exits Doors - Normal Operation (Inside) Note: If an entry or service door is opened using the external handle, the internal handle will remain in the CLOSED position. The internal handle must be raised to the OPEN position before closing the door from the inside. To close the door electrically (door 1L/2L only): • press the “MAIN DOOR DOWN” button To close the door manually: • raise the door slightly • hold the uplatch release button and lower the door approximately 2 inches • release the uplatch button and continue to lower the door • stand clear of the door handle as the handle may move as the door is lowered • lower the door handle down to close the door. To open the door electrically (door 1L/2L only): • press the “MAIN DOOR UP” button To open the door manually: • position the door handle to the UP position • raise the door until the uplatch is engaged. Doors - Normal Operation (Outside) To close the door: • raise the door slightly • push and hold the uplatch release button and lower the door approximately 2 inches (5 centimeters) • release the uplatch button and continue to lower door • continue to lower door to the fully closed (flush) position • rotate door handle down into the closed-locked position WARNING: Keep hands and fingers clear of door edges while closing the door. WARNING: Door outside handle is spring loaded to retract into the recess. Release handle carefully to avoid pinching fingers. WARNING: The inside door handle rotates as the outside handle is rotated. Rotate the outside handle slowly to avoid rapid or unexpected movement of the inside door handle, which could injure personnel inside the airplane. Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 7.10.9 767 Flight Attendant Manual A Doors, Slides and Emergency Exits To open the door: • push the exterior disarm lever. The disarm lever is located below the door handle and is labeled “PRESS”. Note: Do not attempt to rotate the exterior door handle without first pushing the exterior disarm lever. • rotate door handle up into the unlocked position. • raise the door until the uplatch is engaged Doors Non-Normal Operation Apron Slide Use: • If the slide/raft deflates, direct four passengers to climb down the slide/raft using it as a rope. These four passengers then use the hand-holds provided at the bottom of the apron slide to hold it taut while the remaining passengers exit one at a time. To Inflate Escape Slide / Raft Manually: • Manual Inflation Handle - PULL Pull and discard the Manual Inflation Handle located on the right-hand side of the slide/raft. Observe slide/raft inflation. If the slide/raft still does not inflate the exit is unusable. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 7.10.10 D6T12061-300TBC1 January 2, 2004 Doors, Slides and Emergency Exits Intentionally Blank 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 8.10.1 Emergency Equipment Chapter 8 Emergency Equipment Overview This chapter describes the emergency equipment located throughout the airplane, including: • emergency equipment locations • oxygen systems • fire extinguishers • protective breathing equipment • miscellaneous emergency equipment. Study the emergency equipment on the following pages. At your first opportunity on the airplane, determine the exact location of each piece of emergency equipment. Understand how to remove the equipment from stowage and familiarize yourself with all manufacturers’ instructions placarded on the equipment. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 8.10.2 D6T12061-300TBC1 January 2, 2004 Emergency Equipment Emergency Equipment Symbols KIT FLARE NOTE: Some symbols do not apply to all configurations. FIRST AID KIT RESUSCITATOR MEDICAL KIT EMERGENCY FLASHLIGHT HANDCUFFS BATON MEGAPHONE CRASH AXE SMOKE GOGGLES PROTECTIVE GLOVES LIFE VEST ELT LIFE RAFT STRAP EXIT PATH WITH SLIDE/RAFT EXIT PATH WITH ESCAPE SLIDE AND WITH ESCAPE EXIT PATH SLIDE STRAP EXIT PATH WITH ESCAPE PRY BAR EXTINGUISHER H A L HALON DRY CHEMICAL EXTINGUISHER D C WATER EXTINGUISHER H 2 O WITH MASK OXYGEN BOTTLE PORTABLE S SLIDE/RAFT SURVIVAL KIT K PORTABLE OXYGEN BOTTLE O 2 2 O C CO 2 EXTINGUISHER EMERGENCY EXIT PATH O 2 SMOKE HOOD EQUIPMENT PORTABLE BREATHING (PBE) S - STOWAGE L - LAVATORY C - CLOSET A - ATTENDANT SEAT G - GALLEY Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 8.10.3 767 Flight Attendant Manual A Emergency Equipment Emergency Equipment Location (5) (4) PASSENGER SEAT UNDER EACH ATTENDANT STATION AT EACH O 2 O 2 H A L H 2 O H 2 O H A L O 2 O 2 O 2 O 2 H A L H 2 O O 2 O 2 O 2 O 2 (3) (3) AT EACH CREW STATION FLIGHT DECK O 2 O 2 (3) H A L (2) (3) O 2 O 2 O 2 O 2 (2) 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 8.10.4 D6T12061-300TBC1 January 2, 2004 Emergency Equipment Oxygen Systems Two independent oxygen systems are installed on the airplane: • one for the passengers and flight attendants • one for the flight deck. Passenger and Flight Attendant Oxygen The oxygen system is supplied by individual chemical generators. The oxygen masks and chemical oxygen generators are located above the seats in the passenger service units (PSUs). Oxygen flows from a PSU generator when any mask hanging from that PSU is pulled. The masks automatically drop from the PSUs if cabin altitude exceeds approximately 14,000 feet. The masks can be manually deployed from the flight deck. If the masks fail to drop from a PSU, the cover of the oxygen compartment can be opened manually by releasing the door latch. Note: The latch can be opened by inserting a key, credit card or other small flat object through a slot in the face of the PSU. WARNING: Do not attempt to re-stow the masks. Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 8.10.5 767 Flight Attendant Manual A Emergency Equipment Flight Attendant and Lavatory Oxygen Each flight attendant station and the lavatories are equipped with 2 masks and a generator and operate the same as the passenger oxygen system. Some flight attendant masks are not in PSUs, but are located just above the headrests. Due to the height of the ceiling in the airplane, flight attendants may not be able to reach the oxygen masks at their stations when in their seats with their seat belts and harnesses on. When the oxygen masks deploy, the flight attendants must pull on the yellow streamer that falls from the oxygen box. The streamer has the word PULL stenciled onto it. Pulling the streamer allows the mask to drop and turns on the flow of oxygen to the masks and provides oxygen to both masks. The masks in the lavatories are also equipped with streamers. Portable Oxygen There are portable oxygen bottles stowed in various locations in the passenger cabin. The bottles are fitted with disposable masks and are used for first aid purposes or as walk-around units. Streamers NOTE: Streamers are installed at the attendant stations and in the lavatories. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 8.10.6 D6T12061-300TBC1 January 2, 2004 Emergency Equipment Preflight • Check ON - OFF valve is OFF • Pressure is in the FULL range • Mask is attached to the bottle Normal Operation To use the portable oxygen bottle: • Use safety strap. Use extreme care while transporting portable oxygen bottle. • remove mask from plastic bag • open dust cover, insert and attach fitting • rotate ON-OFF valve fully counterclockwise • place mask over nose and mouth. 2000 FULL 1500 1000 500 0 PRESSURE Oxygen Mask LO Outlet 2 Liters per minute ON-OFF Valve Safety strap HI Outlet 4 Liters per minute Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 8.10.7 767 Flight Attendant Manual A Emergency Equipment Protective Breathing Equipment (Smoke Hoods) Smoke hoods are installed in the passenger cabin. The smoke hoods provide an oxygen supply and smoke protection, and are to be used when fighting a fire. The smoke hood is placed over the head and, when activated, provides approximately 15 minutes of oxygen. Detailed operating instructions are placarded on the container. Fire Extinguishers Water and Halon fire extinguishers are located throughout the passenger cabin and flight deck. Water Fire Extinguishers Water fire extinguishers contain a solution of water mixed with antifreeze. Water fire extinguishers are to be used on fabric or paper fires only. They are not to be used on electrical or grease fires. To use the water fire extinguisher, remove it from stowage and rotate the handle fully clockwise. Aim the nozzle at the base of the fire and press the trigger. CAUTION: Antifreeze compound has been added to the water which makes it unfit for drinking. Do not use on electrical or grease type fires. Starter lanyard 15 Minute oxygen generator Full face mask Speaking diaphragm Tension strap 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 8.10.8 D6T12061-300TBC1 January 2, 2004 Emergency Equipment Water Fire Extinguisher Use Preflight Check that safety wire and seal on the handle are intact. Normal Operation To use the water fire extinguishers • turn handle clockwise as far as possible (charges bottle with CO2) • hold bottle upright • direct at base of flame • press trigger to discharge To recharge in flight: • unscrew top (the CO2 charge bleeds off) • refill with water • replace top • unscrew handle • replace CO2 cylinder • reinstall handle; the extinguisher is now ready to use. Discharge nozzle Trigger Turn to puncture cartridge Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 8.10.9 767 Flight Attendant Manual A Emergency Equipment Halon Fire Extinguishers Halon fire extinguishers contain a liquefied gas agent under pressure. The extinguisher pressure indicator shows three pressure ranges: • acceptable • recharge • overcharged. A safety pin with a pull ring prevents accidental trigger movement. When released, the liquefied gas agent vaporizes and extinguishes the fire. The extinguisher is effective on all types of fires, but is used primarily on electrical, fuel, and grease fires. WARNING: If a fire extinguisher is to be discharged in the flight deck area, all flight crew members must wear oxygen masks and use 100% oxygen with emergency selected. CAUTION: For electrical fires, remove the power source as soon as possible. Avoid discharging directly on persons due to possibility of suffocating effects. Do not discharge too close to fire as the discharge stream may scatter the fire. As with any fire, keep away from the fuel source. Avoid breathing vapors, fumes and heated smoke as much as possible. Halon Fire Extinguisher Use Discharge nozzle Lever Ring pin Pressure gauge Handle 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 8.10.10 D6T12061-300TBC1 January 2, 2004 Emergency Equipment Preflight Check • pressure gauge in green band • ring pin in place with seal intact. Normal Operation To use the Halon fire extinguisher: • pull ring pin from lever and handle • hold extinguisher upright with hand under handle and thumb on top of lever • direct the nozzle towards the base of the fire source from a distance of 6 to 10 feet • squeeze the lever downward with thumb • spray at the base of flame in quick side-to-side motion. Note: The extinguisher stream will shoot over a 10 foot distance. Emergency Locator Transmitter ELTs are located in a stowage unit in the forward galley compartment and above the flight attendant seat in the aft galley complex. Miscellaneous Emergency Equipment Additional equipment is stowed at strategic locations throughout the airplane. This includes: • a crash axe • megaphones • flashlights • first aid kits. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 9.10.1 Non-Normal Situation Guidelines Chapter 9 Cabin Fire Fighting & Smoke Removal Section 10 Overview This chapter provides some general guidelines for fire prevention and cabin fire fighting. Fire Prevention The flight attendants practice fire prevention by watching for unsafe passenger actions, and the immediate elimination of potential fire hazards. In particular, attention should be directed to the lavatories. Make frequent checks of the lavatories to assure that no smoke is present and good housekeeping exists. Check trash containers for partly open flapper doors due to overfull or jammed conditions. These trash containers should also be inspected for discarded objects which could be hazardous, such as cologne bottles or spray cans. Put these objects into the galley trash container. Accumulated waste paper and other flammable trash sometimes exceeds the capacity of passenger cabin storage units. Since this affects fire safety, place this in the galley trash container or other suitable container. Another area susceptible to fires is the passenger cabin lower sidewall. Flammable items over return air grills have ignited unobserved because the return air flow carried smoke and fumes away from the passengers. Maintain surveillance of floor areas, particularly in the smoking zones, to keep clothing, bags, papers, and so on, from being deposited where they may be a fire hazard. General Cabin Fire Fighting CAUTION: Put on heat resistant protective clothing. For protection from smoke inhalation, put on a smoke hood with oxygen or a portable oxygen bottle with smoke mask attached. Immediately attack the fire with the nearest appropriate type fire extinguisher. Direct the extinguishing agent at the base of the flames at the near edge and bottom of the fire first, and then progress forward and upward. Move the discharge nozzle slowly with a side-to-side sweeping motion. Immediately notify the flight deck. Request help from crew members. Continuous communication provides information essential for making safety-of-flight decisions. Remove electrical power from the affected area. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 9.10.2 D6T12061-300TBC1 January 2, 2004 Non-Normal Situation Guidelines Cabin Fire Fighting & Smoke Removal Bring additional fire fighting equipment to the fire scene as necessary: • portable oxygen bottle with smoke mask attached and/or smoke hood with oxygen • crash axe • water fire extinguisher • halon fire extinguisher • flashlight. • heat resistant gloves Use the crash axe to obtain access, if necessary. Rapid access to the fire may require the destruction of cabin wall panels. The crash axe may also be required to obtain access of a suspected electrical fire behind a wall. If the fire is not immediately extinguished, remove all portable oxygen cylinders from the vicinity of the fire. Advise the passengers to stay seated or move them as required. If the fire produces excessive smoke and fumes inside the cabin: • request smoke evacuation procedures from the flight deck • continuously observe passengers for signs of panic and take additional action if needed • relocate passengers away from the area of severe smoke and fumes • administer 100% oxygen using portable oxygen bottles to any passengers experiencing respiratory difficulties • instruct passengers to breathe through wet handkerchiefs or other appropriate materials. Note: Do not deploy passenger oxygen masks. The oxygen system is for use only during a cabin pressure loss. Most oxygen mask air is cabin air drawn through the mask inhalation valve; smoke in the cabin would be inhaled. Therefore, passenger oxygen masks are not useful as smoke masks. When the fire is extinguished, a water fire extinguisher or other cooling liquid should be used to quench any smoldering embers and prevent re-ignition: • the stream from a water fire extinguisher is relatively narrow and should be carefully directed into each burning portion. A finger or thumb placed on the nozzle creates a wider spray pattern. • all burned material should be thoroughly soaked with water and may need to be broken apart to completely extinguish the fire. • to conserve the hand held fire extinguisher, water, coffee, carbonated beverages, and so on, can be poured onto the embers. Smoldering material may be soaked in a lavatory/galley sink or in a pot of coffee. Inspect adjacent areas to ensure the fire has not spread. Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 9.10.3 767 Flight Attendant Manual A Non-Normal Situation Guidelines Cabin Fire Fighting & Smoke Removal Specific Cabin Fire Fighting Fires in the lavatories, closets, or galleys may present special difficulties. Lavatory Fire Feel the lavatory door. If the door is hot: • keep the door closed • use a crash axe to chop a small hole in the upper part of the door just big enough to receive a fire extinguisher nozzle • discharge the fire extinguishing agent, preferably Halon, into the hole • discharge the extinguisher completely • if needed, discharge the remaining extinguishers into the same hole to build up and maintain a high concentration of extinguishing agent. If the door is cool: • carefully open the door and locate the fire • discharge the hand held fire extinguisher onto the fire • thoroughly douse the affected area with water • if trapped towels or cups are burning in the waste chute or the waste container, discharge the extinguishing agent directly into the chute. Supplies stored in dispensers are normally tightly packed and less likely to catch fire than loose paper items; however, these stored items can contribute to an existing fire. Coat Closet Fire Closets with Curtains • locate the source of the fire and apply extinguishing agent • remove the coats and other contents that are not burning to gain access to a fire in a remote area of the closet • check that flames have been extinguished and thoroughly douse the burned materials with water • monitor the closet to ensure the fire remains out. Closets with Doors Feel the closet walls and door for hot spots. If the walls or door are hot: • keep the door closed • use a crash axe to chop a small hole in the upper part of the door just big enough to receive a fire extinguisher nozzle • discharge fire extinguishing agent, preferably halon, into the hole • discharge the extinguisher completely 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 9.10.4 D6T12061-300TBC1 January 2, 2004 Non-Normal Situation Guidelines Cabin Fire Fighting & Smoke Removal • seal any space at the base of the closet door with blankets or heavy clothing • monitor the closet to ensure the fire remains out • if needed, discharge remaining extinguishers into the same hole to build up and maintain a high concentration of extinguishing agent. If the walls and door are cool: • carefully open the door and locate the fire • discharge the hand held fire extinguisher onto the fire • remove coats and other contents that are not burning to gain access to a fire in a remote area of the closet • check if flames have been extinguished and thoroughly douse the burned materials with water • monitor the closet to ensure the fire remains out. Galley Fire Remove electrical power from the galley by pulling the master circuit breaker on the breaker panel. If the galley master circuit breaker cannot be pulled, request the Captain remove galley electrical power from the flight deck. Inform the flight deck. Check oven door for heat, and open with caution. Extinguish the fire using the appropriate hand held fire extinguisher. In Flight Entertainment (IFE) System Fire Remove electrical power from the IFE system by turning the switch off or by pulling the appropriate circuit breaker. If the IFE system circuit breaker cannot be pulled, request the Captain remove IFE system electrical power from the flight deck. Extinguish the fire using the appropriate hand held fire extinguisher. Smoke Removal Notify the flight deck that the origin of the smoke is in the forward or aft passenger cabin. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 9.20.1 Non-Normal Situation Guidelines Chapter 9 Land Evacuation Section 20 Overview This section provides flight attendants with recommended guidelines for emergency land evacuation. Your primary responsibility during an evacuation is to direct passenger evacuation at all exits. The goal is to ensure passengers and crew exit the airplane safely in a minimum amount of time. Under abnormal conditions, the airplane might settle in an unusual attitude after landing. The flight crew must be aware of outside conditions affecting an orderly evacuation. The flight crew will notify the flight attendants of these conditions. Use positive commands in a strong and forceful voice when directing the evacuation, such as: • “EVACUATE” • “RELEASE YOUR SEAT BELTS” • “GET OUT OF YOUR SEATS” • “COME THIS WAY.” Dual lane slide/rafts are located at each entry/service door. During an emergency it is very important to establish dual lane flow to ensure a timely evacuation. Use the command: “FORM TWO LINES”. Single lane flow is established at each emergency exit door. After slide deployment, verify the slide is safe for use. Position yourself in the dedicated assist space for that exit. Do not block the exit. Make physical and/or verbal contact as soon as possible with the passengers approaching the exit. Again, strong, loud, positive commands must be used, such as: • “GO” • “JUMP” • “MOVE.” • “FORM TWO LINES” If the exit will not open, or a hazard exists, making the exit unsafe for use, take a position to prevent passengers from exiting. Hold passengers in the immediate area until the nearest usable exit can be determined. Redirect the passengers to the nearest usable exit. Forcefully inform the passengers that the exit will not be used and why. For example: “DOOR JAMMED” or “NO 卌䥄䔮 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 9.20.2 D6T12061-300TBC1 January 2, 2004 Non-Normal Situation Guidelines Land Evacuation Flight attendants must monitor the progress of the evacuation and the condition of the slide at their assigned station. Should conditions change such that the safety at an exit is in doubt, discontinue evacuation at that exit and redirect the passengers to alternate doors. In the following guideline, “adjacent exit” is defined as the exit forward or aft of the “assigned exit.” “Adjacent exit” is not used to refer to the exit across from the assigned exit. Emergency Evacuation Guidelines Communicate with the flight deck. If time permits, use the PA to: • brief the passengers (exits, brace positions, and other information, as required) • assign helpers • order the removal of high heels and other restrictive articles Maintain brace position until the airplane comes to a complete stop. Initiate Evacuation: • ensure the airplane has stopped and engines are shutdown • upon the captain’s command, activate the emergency evacuation signal (as installed) • move to assigned stations • assess safety of inside and outside conditions If Exit Is Usable: • open the exit • pull the manual inflation handle (if required) • command passengers to stand back until the slide is fully deployed • be assertive (forceful) in your commands. Research has proven assertive action by cabin crew can accelerate passenger emergency evacuation rates. (It is extremely important that assertive actions be strongly emphasized in any flight attendant training program.) • assume a protective position in the dedicated assist space • all exits have a dedicated assist space forward or aft of the exit. Maintain your position in the assist space, keeping the exit path clear to prevent interfering with passenger evacuation. When the assist space is against a vertical surface (such as a partition, lavatory, or galley) keeping your heels and upper back pressed against that surface helps to ensure that you stay clear of the exit path. • at entry/service doors, command passengers to form two lines and evacuate at your exit. Dual lane flow of passengers at these exits (two passengers side by side) is required for the fastest evacuation. Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 9.20.3 767 Flight Attendant Manual A Non-Normal Situation Guidelines Land Evacuation • at the emergency exit doors, single lane flow is established. • your primary duty is to maintain constant flow (dual or single lane as applicable) of passengers out the exit. • continually assess conditions inside the aircraft and on the slide to ensure passenger flow is maintained. • passengers who sit and delay at the top of the slide rather than jumping will slow the evacuation. Commanding the passenger behind such a “sitter” to push that person out onto the slide can prevent significant delays in an evacuation. • take appropriate action to assist hesitant passengers • take action to speed up hesitant passengers. Use sharp verbal commands. For hesitant passengers within your reach, push at waist level to move them out through the exit. Do not push at knee or shoulder level. • if there are no more passengers approaching your exit and the exit across from you (passenger flow has ceased) take appropriate actions to: • attract additional passengers to come toward your exit; use strong, loud, positive commands or, if necessary • move down the aisle toward an adjacent exit, if conditions permit, to gain the attention of an attendant to initiate the redirection of passengers toward your exit • continue to monitor and protect your exit. Note: In mixed class airplane interiors, passenger densities in the forward zone of the cabin are lower than the middle and aft zones. Use of redirection to maintain flow at the forward doors becomes even more important in these airplanes Note: If only one exit of any exit pair is unusable, use the aisle on the opposite side of the airplane from the usable exit for redirecting passengers to another exit. This will allow minimum disruption of flow at the usable exit. Total evacuation time is minimized when passengers clear all exits (passenger flow at all exits ceases) at the same time. Only by-pass the passengers that will be able to exit the airplane through an adjacent door sooner that the last passenger exits through the door closest to you. • exit the airplane following the last passenger, using the nearest exit. If Exit Not Usable: • block the exit to prevent passenger evacuation, while informing passengers that the exit is blocked. • if your exit is not usable you must perform the duties of managing the evacuation by: • first, establish passenger flow away from the unusable exit, and then • direct passenger flow to the usable exit(s) • assess usability of other exits 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 9.20.4 D6T12061-300TBC1 January 2, 2004 Non-Normal Situation Guidelines Land Evacuation • visually determine that passenger flow has been established through a usable exit before redirecting passenger flow • direct passengers to the nearest usable exit by issuing appropriate commands and using arms and hands to point passengers in direction of exit • when, in your best judgment, passenger flow is established away from an unusable exit and toward a usable exit, proceed to an appropriate location to best direct or redirect passengers to balance flow to a usable exit • minimizing evacuation time requires maximizing utilization of all usable exits throughout an evacuation. Evacuation time will be minimized when passenger flow to all usable exits ends at the same time. • maintain awareness of evacuation progress in other cabin areas and at other usable exits. Directing or redirecting passengers may be necessary to help maintain equal flow to each exit • if there are no passengers approaching your exit and/or a usable exit across from you (passenger flow has ceased) take appropriate actions to: • attract additional passengers to come toward the usable exit near you; use strong, loud, positive commands. If necessary, and conditions permit, move down the aisle toward the nearest exit to gain the attention of an attendant to initiate the redirection of passengers toward your exit • continue to monitor and protect your exit • in mixed class airplane interiors, passenger densities in the forward zone of the cabin are lower than the middle and aft zones. Use of exit by-pass to maintain flow at the forward doors becomes even more important in these airplanes • if you see that passenger flow has ceased at an adjacent exit, and significant numbers of passengers remain in your exit area, redirect passengers toward the adjacent exit to maintain balanced exit utilization. Note: It is not possible to cover all conceivable evacuation scenarios with one set of procedures. It is extremely important for flight attendants to assess each emergency situation and exercise their best judgment in how to evacuate the passengers safely in minimum time. Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 9.20.5 767 Flight Attendant Manual A Non-Normal Situation Guidelines Land Evacuation Flight Attendants Not Assigned To An Exit: The general responsibility of flight attendants not assigned to an exit is to assist in the evacuation after assessing conditions. Balancing passenger flow to usable exits by moving around the cabin, if conditions permit, and redirecting passengers is a subset of the flight attendants responsibilities. • in mixed class airplane interiors, passenger densities in the forward zone of the cabin are lower than the mid and aft zones. This could result in the forward exit being under-utilized. • evacuation time will be minimized when passenger flow to all usable exit ends at the same time. • flight attendants seated in the forward half of the airplane should balance passenger egress between the most viable exits in the forward half of the airplane by encouraging and assisting passengers to exit out of any under-utilized exit. This would include assisting in redirecting passengers, if required, to an under-utilized exit. • flight attendants seated in the rear half of the airplane should balance passenger egress between the viable exits in the rear half of the airplane by encouraging and assisting passengers to exit out of the most rearward exits. This would include assisting in redirecting passengers, if required, to an under-utilized exit. • a flight attendant situated in the forward half of the airplane, not having primary exit responsibilities during an evacuation, should use every means possible to redirect passengers to under-utilized exits, as conditions permit. • It is important that the flow of passengers from the forward cabin zone not slow the evacuation out of a mid cabin exit, when a more forward exit is available. A flight attendant situated in the forward half of the airplane, not having primary exit responsibilities during an evacuation, should use every means possible to redirect passengers to under-utilized exits, as conditions permit. Note: Flight attendants may be faced with unique evacuation scenarios. In such cases flight attendants must assess the overall situation to decide the best course of action to ensure a safe and rapid evacuation of passengers and crew. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 9.20.6 D6T12061-300TBC1 January 2, 2004 Non-Normal Situation Guidelines Land Evacuation Intentionally Blank 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 9.30.1 Non-Normal Situation Guidelines Chapter 9 Ditching Section 30 Overview This section provides flight attendants with some general guidelines for the safe evacuation of passengers and crew in the event of a water landing. Ditching is an emergency landing on water. Analysis has shown that, in the event of a water landing, the 767 should float at a depth and attitude favorable to safe evacuation of passengers and crew. It is assumed the engines and trailing edge flaps will be lost on impact with the water. However, providing the airplane fuselage and wings remain intact, all exits should be above the waterline. The possibility of a ditching is remote, but as long as the possibility exists, complete knowledge of procedures and equipment is necessary. Ditching preparations are necessary to secure all loose objects and have all passengers and crew safely belted into seats prior to the water landing. With few exceptions, ditching procedures are similar to those used in land evacuation. Communication with the flight deck is required to ensure that the cabin is prepared in a timely manner. The passenger briefing should be amended to suit the situation. Passengers are instructed to put on life vests and follow inflation instructions. Life vests are stored at each passenger seat and spare vests are located at the flight attendant stations and at various other locations throughout the passenger cabin. The primary route of egress during ditching will be the entry/service (Type A) doors. The slide/rafts at these doors should be used as flotation/survival devices. The slide/rafts at doors 1 L/R and 4 L/R will each accommodate a normal capacity load of 60 persons, with a maximum overload capacity of 75 persons. The slide/rafts located at door 2 L/R will accommodate a normal capacity load of 46 persons, with an maximum overload capacity of 57. The slides are certified as flotation devices but are not an approved survival raft. Optional life rafts may be located in stowage bins near the exits. Each life raft is capable of handling 46 passengers in normal operation and 69 passengers in overload operation. The emergency exit doors will be used only if necessary for airplane egress. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 9.30.2 D6T12061-300TBC1 January 2, 2004 Non-Normal Situation Guidelines Ditching Ditching Guidelines Communicate with the flight deck. Brief the passengers on the evacuation/ditching. If time permits, use the PA to: • brief the passengers (exits, protective positions, and other information, as required) • put on life vests • assign helpers • establish dividing lines • order the removal of high heels and other restrictive articles. Maintain brace position until the airplane comes to a complete stop. Initiate Evacuation • ensure the airplane has stopped and the engines are shutdown • move to assigned stations • assess safety of inside and outside conditions • open the door • shout evacuation and slide loading commands • direct passengers away from unusable exits. Use Of Entry/Service Doors (Type A Doors) • Check outside conditions and determine if it is safe to open exit • If conditions permit, open the exit • Pull the manual inflation handle (if required) • Retrieve emergency locator transmitter(s) from airplane and carry aboard raft. • Evacuate passengers onto the slide/raft and instruct them to inflate their life vests (see survival kit Slide/Raft Management Guide for passenger seating distribution) • Ensure the airplane is fully evacuated • Detach slide at girt bar by pulling the ditching handle • Release slide/ raft from the airplane by releasing girt and disconnecting or cutting mooring line with the knife provided on raft • If possible, move the life raft from fuel saturated waters but stay in vicinity of the airplane until it sinks • Retrieve survival kit (survival kit contains additional instructions/procedures) • Attend to injuries • Check condition of life raft for proper inflation, leaks or chafing. Repair, inflate, bail or dry life raft as necessary Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 9.30.3 767 Flight Attendant Manual A Non-Normal Situation Guidelines Ditching • Erect canopy • Connect two or more life rafts using sea anchor lines • Deploy sea anchor from single or trailing raft. Use Of Emergency Exit Doors Note: Emergency exit doors should not be used in a ditching situation unless supplemental life rafts are available or as absolutely necessary for airplane egress. The associated slides are not designed for use as rafts. If the emergency exit doors must be used: • Check outside conditions and determine if it is safe to open exit door • If conditions permit, open the exit door • Pull the manual inflation handle (if required) • Evacuate passengers onto the flotation device and instruct them to inflate their life vests • Ensure the airplane is fully evacuated • Release flotation device from the airplane by releasing girt and disconnecting or cutting mooring line • Connect flotation device with slide/raft and transfer passengers into slide/rafts as needed Life Rafts Additional flotation may be provided by life rafts usually stowed near the type “A” doors. The slide/raft (at the launching door) should first be loaded and disconnected to allow room for the raft launch and inflation. • Remove raft from stowage (assistance will be required as raft is heavy and quite awkward to handle). • Attach lanyard to structure near door and push raft overboard (hold inflation handle but do not pull until raft is clear of doorway). • Disconnect/sever lanyard when passengers are aboard (survival kit contains additional instructions/procedures). 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 9.30.4 D6T12061-300TBC1 January 2, 2004 Non-Normal Situation Guidelines Ditching Intentionally Blank 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. January 2, 2004 D6T12061-300TBC1 10.10.1 Miscellaneous Chapter 10 Portable Electronic Devices Portable electronic devices can cause interference with airplane flight control, navigation and communication systems. Because of this interference, local regulatory agencies may prohibit or limit the use of these devices on airplanes. If the airline allows use of portable electronic devices, procedures must be established to control their use. As a minimum, the airline should provide the following: • methods to inform passengers of when portable electronic devices may be used. This may be accomplished through the departure briefing, passenger information cards, captain’s announcement, or any other method deemed appropriate by the airline • procedures to stop the operation of the portable electronic devices suspected of causing interference with the airplane systems • cabin to flight deck coordination and pilot monitoring procedures • procedures for determining acceptability of devices that are allowed to be operated • procedures for reporting instances of suspected and confirmed interference by portable electronic devices to the local aviation regulatory agency • prohibit the operation of portable electronic devices during takeoff and landing phases of flight • prohibit the operation of portable electronic devices classified as intentional radiators or transmitters, such as citizens’ band and amateur radios, cellular telephones, and remote control devices. The following is a partial list of approved and non-approved electronic devices: Approved Electronic Devices • heart pacemakers • hearing aids • compact disk (CD) players • portable voice recorders • tape cassette players (self-contained) • electric shavers • calculators • portable computers or typewriters (electronic or mechanical) that are briefcase size and able to fit under the passenger seat or in the overhead bins; a mouse cord may be attached to the computer. 767 Flight Attendant Manual A Copyright © The Boeing Company. See title page for details. 10.10.2 D6T12061-300TBC1 January 2, 2004 Miscellaneous Non-Approved Electronic Devices • portable telephones, such as cellular, etc., except those installed by the airline • radios: AM, FM, VHF (battery or cord operated) • TV sets, video players, TV cameras, TV camcorders (battery or cord operated) • electronic games, except those installed by the airline • toys with remote controls • computers or typewriters larger than a briefcase that cannot be stored under the seat or in an overhead bin • data entry pad (a device with a numeric keyboard, hand-held with umbilical cord attachment; a mouse attached to a computer is not a data entry pad).