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LOSA Crew Interviewffice ffice" />
1. Training
a) Is there a difference in how you were trained, and how things really go in line operations?
b) If so, why?
2. Standardization
a) How standardized are other crews that you fly with?
b) If there is a lack of standardization, what do you think is the reason(s) for procedural non-compliance?
3. Automation
a) What are the biggest automation “gotchas” for this airplane?
4. Overall safety improvements – concerns and suggestions for improvement
a) Flight Ops
b) Dispatch
c) Airports and ATC
d) SOPs
SAMPLE
FOR ILLUSTRATION PURPOSES ONLY
B-1
Appendix B
EXAMPLE OF AN INTRODUCTORY LETTER
BY AN AIRLINE TO ITS FLIGHT CREWS
To: All US Airways Pilots
From: Captain Ed Bular
Senior Director, Flight Operations
Captain Ron Schilling
Director, Flight Training and Standards
Captain Pete Eichenlaub
Director, US Airways Flight Safety and Quality Assurance
Captain Terry McVenes
Chairman, ALPA Central Air Safety Committee
Subject: Line Operations Safety Audit (LOSA)
Date: October 1, 2000
Beginning mid-October and continuing for approximately five weeks, US Airways will conduct a Line
Operations Safety Audit (LOSA). For this audit, we will use US Airways pilots to conduct cockpit jumpseat
observations, along with three observers from the ffice:smarttags" />laceType w:st="on">UniversitylaceType> of laceName w:st="on">Texas Human Factors Research ProjectlaceName> (a.k.a.
“NASA/UT Aerospace Crew Research Project.”
LOSA observations are no-jeopardy events, and all data are confidential and de-identified. LOSA data go
directly to the UT Human Factors Research Program for data entry and analysis. Be assured that these
observations are not checkrides. Although some LOSA observers may be US Airways check airmen, they
are not there to critique your performance — their mission is to be an unobtrusive observer and to fill out
data collection forms after the flight is completed.
Early on, it was decided that the ultimate customer of the audit should be the US Airways line pilot. By
that, the audit should help us identify problem areas so that we can correct them and make your job easier.
Did you ever see a procedure that could be done better, but didn’t feel like you had a way to feed that idea
into the system for possible change? Are some procedures better than others as far as helping avoid, trap
and mitigate errors? LOSA should help us identify the strengths and weaknesses of our crew procedures,
and with that information, management is committed to making necessary changes to continually improve
the way that we do business.
In short, we’re doing a LOSA so that we can improve the system to better support you. After the audit is
completed, we’re committed to telling you how it went, and how we plan to make improvements.
B-2 Line Operations Safety Audit (LOSA)
In addition to using US Airways pilots as LOSA observers, we will also use three observers from UT Human
Factors Research Program. These gentlemen are very experienced LOSA observers, having worked with the
UT program for many years. They are John Bell, Roy Butler and James Klinect, and their credentials can
be verified by your requesting that they present a copy of their FAA jumpseat authorization.
Please extend your usual professional courtesies to the LOSA observation team, and thank you for your
unfailing cooperation.
Sincerely,
Captain Ed Bular
Senior Director, Flight Operations
Captain Ron Schilling
Director, Flight Training and Standards
Captain Pete Eichenlaub
Director, Flight Safety and Quality Assurance
Captain Terry McVenes
Chairman, ALPA Central Air Safety Committee
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