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2. Telephone users. When using the telephone
to make a reservation, you are prompted for input of
information about what you wish to do. All input is
accomplished using the keypad on the telephone. The
only problem with a telephone is that most keys have
a letter and number associated with them. When the
system asks for a date or time, it is expecting an input
of numbers. A problem arises when entering an
aircraft call sign or tail number. The system does not
detect if you are entering a letter (alpha character) or
a number. Therefore, when entering an aircraft call
sign or tail number two keys are used to represent
each letter or number. When entering a number,
precede the number you wish by the number 0 (zero)
i.e., 01, 02, 03, 04, . . .. If you wish to enter a letter, first
press the key on which the letter appears and then
press 1, 2, or 3, depending upon whether the letter you
desire is the first, second, or third letter on that key.
For example to enter the letter “N” first press the
“6” key because “N” is on that key, then press the
“2” key because the letter “N” is the second letter on
the “6” key. Since there are no keys for the letters “Q”
and “Z” e-CVRS pretends they are on the number
“1” key. Therefore, to enter the letter “Q”, press 11,
and to enter the letter “Z” press 12.
NOTE-
Users are reminded to enter the “N” character with their
tail numbers. (See TBL 4-1-4.)
TBL 4-1-4
Codes for Call Sign/Tail Number Input
Codes for Call Sign/Tail Number Input Only
A-21 J-51 S-73 1-01
B-22 K-52 T-81 2-02
C-23 L-53 U-82 3-03
D-31 M-61 V-83 4-04
E-32 N-62 W-91 5-05
F-33 O-63 X-92 6-06
G-41 P-71 Y-93 7-07
H-42 Q-11 Z-12 8-08
I-43 R-72 0-00 9-09
3/15/07 7110.65R CHG 2 AIM 7/31/08
AIM 2/14/08
4-1-23
Services Available to Pilots
3. Additional helpful key entries: (See TBL 4-1-5.)
TBL 4-1-5
Helpful Key Entries
# After entering a call sign/tail number, depressing the “pound key” (#) twice will indicate the end of the
entry.
*2 Will take the user back to the start of the process.
*3 Will repeat the call sign/tail number used in a previous reservation.
*5 Will repeat the previous question.
*8 Tutorial Mode: In the tutorial mode each prompt for input includes a more detailed description of what
is expected as input. *8 is a toggle on/off switch. If you are in tutorial mode and enter *8, you will return
to the normal mode.
*0 Expert Mode: In the expert mode each prompt for input is brief with little or no explanation. Expert
mode is also on/off toggle.
4-1-23. Requests for Waivers and
Authorizations from Title 14, Code of
Federal Regulations (14 CFR)
a. Requests for a Certificate of Waiver or
Authorization (FAA Form 7711-2), or requests for
renewal of a waiver or authorization, may be accepted
by any FAA facility and will be forwarded, if
necessary, to the appropriate office having waiver
authority.
b. The grant of a Certificate of Waiver or
Authorization from 14 CFR constitutes relief from
specific regulations, to the degree and for the period
of time specified in the certificate, and does not waive
any state law or local ordinance. Should the proposed
operations conflict with any state law or local
ordinance, or require permission of local authorities
or property owners, it is the applicant’s responsibility
to resolve the matter. The holder of a waiver is
responsible for compliance with the terms of the
waiver and its provisions.
c. A waiver may be canceled at any time by the
Administrator, the person authorized to grant the
waiver, or the representative designated to monitor a
specific operation. In such case either written notice
of cancellation, or written confirmation of a verbal
cancellation will be provided to the holder.
4-1-24. Weather System Processor
The Weather System Processor (WSP) was developed for use in the National Airspace System to
provide weather processor enhancements to selected
Airport Surveillance Radar (ASR)-9 facilities. The
WSP provides Air Traffic with warnings of
hazardous wind shear and microbursts. The WSP also
provides users with terminal area 6-level weather,
storm cell locations and movement, as well as the
location and predicted future position and intensity of
wind shifts that may affect airport operations.
7/31/08 AIM
AIM 2/14/08
4-2-1
Radio Communications Phraseology
Section 2. Radio Communications Phraseology
and Techniques
4-2-1. General
a. Radio communications are a critical link in the
ATC system. The link can be a strong bond between
pilot and controller or it can be broken with surprising
speed and disastrous results. Discussion herein
provides basic procedures for new pilots and also
highlights safe operating concepts for all pilots.
b. The single, most important thought in pilot-
controller communications is understanding. It is
essential, therefore, that pilots acknowledge each
radio communication with ATC by using the
appropriate aircraft call sign. Brevity is important,
and contacts should be kept as brief as possible, but
controllers must know what you want to do before
they can properly carry out their control duties. And
you, the pilot, must know exactly what the controller
wants you to do. Since concise phraseology may not
always be adequate, use whatever words are
necessary to get your message across. Pilots are to
maintain vigilance in monitoring air traffic control
radio communications frequencies for potential
traffic conflicts with their aircraft especially when
operating on an active runway and/or when
conducting a final approach to landing.
c. All pilots will find the Pilot/Controller Glossary
very helpful in learning what certain words or phrases
mean. Good phraseology enhances safety and is the
mark of a professional pilot. Jargon, chatter, and
“CB” slang have no place in ATC communications.
The Pilot/Controller Glossary is the same glossary
used in FAA Order JO 7110.65, Air Traffic Control.
We recommend that it be studied and reviewed from
time to time to sharpen your communication skills.
4-2-2. Radio Technique
a. Listen before you transmit. Many times you can
get the information you want through ATIS or by
monitoring the frequency. Except for a few situations
where some frequency overlap occurs, if you hear
someone else talking, the keying of your transmitter
will be futile and you will probably jam their
receivers causing them to repeat their call. If you have
just changed frequencies, pause, listen, and make sure
the frequency is clear.
b. Think before keying your transmitter. Know
what you want to say and if it is lengthy; e.g., a flight
plan or IFR position report, jot it down.
c. The microphone should be very close to your
lips and after pressing the mike button, a slight pause
may be necessary to be sure the first word is
transmitted. Speak in a normal, conversational tone.
d. When you release the button, wait a few
seconds before calling again. The controller or FSS
specialist may be jotting down your number, looking
for your flight plan, transmitting on a different
frequency, or selecting the transmitter for your
frequency.
e. Be alert to the sounds or the lack of sounds in
your receiver. Check your volume, recheck your
frequency, and make sure that your microphone is not
stuck in the transmit position. Frequency blockage
can, and has, occurred for extended periods of time
due to unintentional transmitter operation. This type
of interference is commonly referred to as a “stuck
mike,” and controllers may refer to it in this manner
when attempting to assign an alternate frequency. If
the assigned frequency is completely blocked by this
type of interference, use the procedures described for
en route IFR radio frequency outage to establish or
reestablish communications with ATC.
f. Be sure that you are within the performance
range of your radio equipment and the ground station
equipment. Remote radio sites do not always transmit
and receive on all of a facility's available frequencies,
particularly with regard to VOR sites where you can
hear but not reach a ground station's receiver.
Remember that higher altitudes increase the range of
VHF “line of sight” communications.
4-2-3. Contact Procedures
a. Initial Contact.
1. The terms initial contact or initial callup
means the first radio call you make to a given facility
or the first call to a different controller or FSS
specialist within a facility. Use the following format:
AIM 2/14/08
4-2-2 Radio Communications Phraseology
(a) Name of the facility being called;
(b) Your full aircraft identification as filed in
the flight plan or as discussed in paragraph 4-2-4,
Aircraft Call Signs;
(c) When operating on an airport surface,
state your position.
(d) The type of message to follow or your
request if it is short; and
(e) The word “Over” if required.
EXAMPLE1. “New York Radio, Mooney Three One One Echo.”
2. “Columbia Ground, Cessna Three One Six Zero
Foxtrot, south ramp, I-F-R Memphis.”
3. “Miami Center, Baron Five Six Three Hotel, request
V-F-R traffic advisories.”
2. Many FSSs are equipped with Remote
Communications Outlets (RCOs) and can transmit on
the same frequency at more than one location. The
frequencies available at specific locations are
indicated on charts above FSS communications
boxes. To enable the specialist to utilize the correct
transmitter, advise the location and the frequency on
which you expect a reply.
EXAMPLE-
St. Louis FSS can transmit on frequency 122.3 at either
Farmington, Missouri, or Decatur, Illinois, if you are in the
vicinity of Decatur, your callup should be “Saint Louis
radio, Piper Six Niner Six Yankee, receiving Decatur One
Two Two Point Three.”
3. If radio reception is reasonably assured,
inclusion of your request, your position or altitude,
and the phrase “(ATIS) Information Charlie
received” in the initial contact helps decrease radio
frequency congestion. Use discretion; do not
overload the controller with information unneeded or
superfluous. If you do not get a response from the
ground station, recheck your radios or use another
transmitter, but keep the next contact short.
EXAMPLE“Atlanta Center, Duke Four One Romeo, request V-F-R
traffic advisories, Twenty Northwest Rome, seven thousand
five hundred, over.”
b. Initial Contact When Your Transmitting and
Receiving Frequencies are Different.
1. If you are attempting to establish contact with
a ground station and you are receiving on a different
frequency than that transmitted, indicate the VOR
name or the frequency on which you expect a reply.
Most FSSs and control facilities can transmit on
several VOR stations in the area. Use the appropriate
FSS call sign as indicated on charts.
EXAMPLE-
New York FSS transmits on the Kennedy, the Hampton, and
the Calverton VORTACs. If you are in the Calverton area,
your callup should be “New York radio, Cessna Three One
Six Zero Foxtrot, receiving Calverton V-O-R, over.”
2. If the chart indicates FSS frequencies above
the VORTAC or in the FSS communications boxes,
transmit or receive on those frequencies nearest your
location.
3. When unable to establish contact and you
wish to call any ground station, use the phrase “ANY
RADIO (tower) (station), GIVE CESSNA THREE
ONE SIX ZERO FOXTROT A CALL ON
(frequency) OR (V-O-R).” If an emergency exists or
you need assistance, so state.
c. Subsequent Contacts and Responses to
Callup from a Ground Facility.
Use the same format as used for the initial contact
except you should state your message or request with
the callup in one transmission. The ground station
name and the word “Over” may be omitted if the
message requires an obvious reply and there is no
possibility for misunderstandings. You should
acknowledge all callups or clearances unless the
controller or FSS specialist advises otherwise. There
are some occasions when controllers must issue
time-critical instructions to other aircraft, and they
may be in a position to observe your response, either
visually or on radar. If the situation demands your
response, take appropriate action or immediately
advise the facility of any problem. Acknowledge with
your aircraft identification, either at the beginning or
at the end of your transmission, and one of the words
“Wilco,” “Roger,” “Affirmative,” “Negative,” or
other appropriate remarks; e.g., “PIPER TWO ONE
FOUR LIMA, ROGER.” If you have been receiving
services; e.g., VFR traffic advisories and you are
leaving the area or changing frequencies, advise the
ATC facility and terminate contact.
d. Acknowledgement of Frequency Changes.
1. When advised by ATC to change frequencies,
acknowledge the instruction. If you select the new
frequency without an acknowledgement, the control-
ler's workload is increased because there is no way of
knowing whether you received the instruction or have
had radio communications failure.
AIM 2/14/08
4-2-3
Radio Communications Phraseology
2. At times, a controller/specialist may be
working a sector with multiple frequency assign-
ments. In order to eliminate unnecessary verbiage
and to free the controller/specialist for higher priority
transmissions, the controller/specialist may request
the pilot “(Identification), change to my frequency
123.4.” This phrase should alert the pilot that the
controller/specialist is only changing frequencies, not
controller/specialist, and that initial callup phraseolo-
gy may be abbreviated.
EXAMPLE“United Two Twenty-Two on one two three point four” or
“one two three point four, United Two Twenty-Two.”
e. Compliance with Frequency Changes.
When instructed by ATC to change frequencies,
select the new frequency as soon as possible unless
instructed to make the change at a specific time, fix,
or altitude. A delay in making the change could result
in an untimely receipt of important information. If
you are instructed to make the frequency change at a
specific time, fix, or altitude, monitor the frequency
you are on until reaching the specified time, fix, or
altitudes unless instructed otherwise by ATC.
REFERENCE-
AIM, ARTCC Communications, Paragraph 5-3-1.
4-2-4. Aircraft Call Signs
a. Precautions in the Use of Call Signs.
1. Improper use of call signs can result in pilots
executing a clearance intended for another aircraft.
Call signs should never be abbreviated on an initial
contact or at any time when other aircraft call signs
have similar numbers/sounds or identical letters/
number; e.g., Cessna 6132F, Cessna 1622F,
Baron_123F, Cherokee 7732F, etc.
EXAMPLE-
Assume that a controller issues an approach clearance to
an aircraft at the bottom of a holding stack and an aircraft
with a similar call sign (at the top of the stack)
acknowledges the clearance with the last two or three
numbers of the aircraft's call sign. If the aircraft at the
bottom of the stack did not hear the clearance and
intervene, flight safety would be affected, and there would
be no reason for either the controller or pilot to suspect that
anything is wrong. This kind of “human factors” error can
strike swiftly and is extremely difficult to rectify.
2. Pilots, therefore, must be certain that aircraft
identification is complete and clearly identified
before taking action on an ATC clearance. ATC
specialists will not abbreviate call signs of air carrier
or other civil aircraft having authorized call signs.
ATC specialists may initiate abbreviated call signs of
other aircraft by using the prefix and the last three
digits/letters of the aircraft identification after
communications are established. The pilot may use
the abbreviated call sign in subsequent contacts with
the ATC specialist. When aware of similar/identical
call signs, ATC specialists will take action to
minimize errors by emphasizing certain numbers/let-
ters, by repeating the entire call sign, by repeating the
prefix, or by asking pilots to use a different call sign
temporarily. Pilots should use the phrase “VERIFY
CLEARANCE FOR (your complete call sign)” if
doubt exists concerning proper identity.
3. Civil aircraft pilots should state the aircraft
type, model or manufacturer's name, followed by the
digits/letters of the registration number. When the
aircraft manufacturer's name or model is stated, the
prefix “N” is dropped; e.g., Aztec Two Four Six Four
Alpha.
EXAMPLE1. Bonanza Six Five Five Golf.
2. Breezy Six One Three Romeo Experimental (omit
“Experimental” after initial contact).
4. Air Taxi or other commercial operators not
having FAA authorized call signs should prefix their
normal identification with the phonetic word
“Tango.”
EXAMPLE-
Tango Aztec Two Four Six Four Alpha.
5. Air carriers and commuter air carriers having
FAA authorized call signs should identify themselves
by stating the complete call sign (using group form
for the numbers) and the word “heavy” if appropriate.
EXAMPLE1. United Twenty-Five Heavy.
2. Midwest Commuter Seven Eleven.
6. Military aircraft use a variety of systems
including serial numbers, word call signs, and
combinations of letters/numbers. Examples include
Army Copter 48931; Air Force 61782; REACH
31792; Pat 157; Air Evac 17652; Navy Golf Alfa
Kilo_21; Marine 4 Charlie 36, etc.
AIM 2/14/08 |
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